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Hotel City Stay Frankfurt

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Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Overview of Hotel City Stay Frankfurt

Hotel City Stay Frankfurt

3 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationMaintower10 min walk
  • Popular LocationZeil Shopping District14 min walk
  • Popular LocationRömer17 min walk
  • AirportFrankfurt (FRA-Frankfurt Intl.)18 min drive

Choose dates to view prices

About this area

Frankfurt

Located in Frankfurt's Bahnhofsviertel neighbourhood, Hotel City Stay Frankfurt is in the city centre and near a metro station. Romerberg and Römer are notable landmarks, and travellers looking to shop may want to visit Zeil Shopping District and Skyline Plaza. Check out an event or a game at Deutsche Bank Park, and consider making time for Palmengarten, a top attraction not to be missed. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Deutsche Bank Twin Towers - 7 min walk
  • Maintower - 10 min walk
  • Alte Oper - 11 min walk
  • Zeil Shopping District - 14 min walk
  • Römer - 17 min walk

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 5 min walk
  • Central U-Bahn - 5 min walk
  • Frankfurt Airport (FRA) - 18 min drive

Restaurants

  • Anna Bella - 3 min walk
  • The Fox and Hound - 3 min walk
  • Embassy - 4 min walk
  • Toh-Thong - 4 min walk
  • Ichiban - 4 min walk

About this property

Hotel City Stay Frankfurt

3-star Frankfurt hotel in Bahnhofsviertel, walk to Frankfurt Trade Fair
Self parking, a 24-hour front desk and multilingual staff are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a TV in a common area. All 100 rooms offer in-room free WiFi, flat-screen TVs with cable channels, and hairdryers. Other amenities available to guests include phones, desks and free toiletries.
Hotel City Stay Frankfurt offers 100 forms of accommodation with a hairdryer and free toiletries. 30-cm Flat-screen televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 22 per day)
  • Limited on-site parking
  • Off-site parking available (EUR 15 per day)
  • Street parking available

Food and drink

  • To-go breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 9.90 for adults and EUR 4.95 for children

Conveniences

  • Lift
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • Arabic
  • English
  • German
  • Romanian
  • Spanish
  • Turkish
  • Urdu

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • 30-cm flat-screen TV
  • TV channels

More

  • Desk
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: EUR 9.90 for adults and EUR 4.95 for children (approximately)
  • Self-parking fee: EUR 22 per day
  • Nearby parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Novum Hotel City Stay
Smart Stay Hotel
Smart Stay Frankfurt
Novum City Stay Frankfurt
Novum City Stay
Smart Stay Hotel Frankfurt
Hotel City Stay
City Stay Frankfurt
Novum Hotel City Stay Frankfurt
City Stay Frankfurt Frankfurt
Hotel City Stay Frankfurt Hotel
Hotel City Stay Frankfurt Frankfurt
Hotel City Stay Frankfurt Hotel Frankfurt

Frequently asked questions

3.1
Rating 5 - Excellent. 92 out of 846 reviews
5 - Excellent 11%
Rating 4 - Good. 272 out of 846 reviews
4 - Good 32%
Rating 3 - Okay. 236 out of 846 reviews
3 - Okay 28%
Rating 2 - Poor. 138 out of 846 reviews
2 - Poor 16%
Rating 1 - Terrible. 108 out of 846 reviews
1 - Terrible 13%

3.6/5

Cleanliness

3.4/5

Staff & service

2.8/5

Amenities

3.4/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area was absolutely awful. The hotel was gross. Everything about it was ew.
Stayed 1 night in Nov 2019

3/5 Okay

Business traveller
Very bad
Very dirty area Full of crack it. People.
Stayed 1 night in Jan 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The one great thing about this hotel is the location to the train station. It is a short 5min walk. Unfortunately to get there you need to walk through a street infested with drug users (junkies). Once you are in the hotel you will go to your room which has excellent space. However you can expect to find chewing gum on the walls, cobwebs and scuff marks. The wifi is free however does not reach all rooms. When you ask about this at reception (even requesting to change rooms) there is no help, no apology just someone who basically laughs at you and says you can sit in the reception area to use it. One last thing, the shower is mouldy!
Stayed 1 night in Jan 2020

2/5 Poor

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Need to change a lot
The hotel was very dirty in the corridor was smell the bathroom was with out shampoo. I was told the bed was double and i been charged for double. But it was 2 single beds
Stayed 1 night in Jan 2020

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were big enough but weren’t cleaned properly. The breakfast was ok. The reception stinks. Outside the hotel on the left refegees were taking drugs using injection. On the right street with red lights. At the check out the reception i was told to pay for breakfast which was included. But i have shown confirmation from expedia. He said thank you. Didn’t even apologise. Probably was trying to trick me.
Stayed 10 nights in Dec 2019