Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews of Adina Apartment Hotel Frankfurt Neue Oper

4.5 out of 5
Adina Apartment Hotel Frankfurt Neue Oper
Wilhelm-Leuschner-Str. 6, Frankfurt, HE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1002 reviews" "
Rating 8 - Good. 305 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was maybe my 5th or 6th visit and this continues to be my favorite hotel in Frankfurt. Really spacious and comfortable rooms and definitely the best hotel staff ever. Always friendly and very helpful. Highly recommended
Stayed 3 nights in Mar 2024

8/10 Good

Nour

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
CONVENIENTLY LOCATED WITHIN EASY REACH TO HISTORIC FRANKFURT AND MAIN SHOPPING STREET
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrea Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Natalia

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

johan, Toronto

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot get a decent coffee at the hotel during the day .. the shower glass was full of soap scum when I arrived .. no f&b facilities between breakfast and evening ! Lazy staff that did not want to come and get laundry after 5 pm This is a dump and I share my experience with other people and will never stay with this brand again
Stayed 3 nights in Jan 2024

10/10 Excellent

Andra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, great location

4/10 Poor

Ramona, Vancouver

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage confusing and cramped, The pool was completely inaccessible, no mention that it was not, no lift, the accessible room we asked for required 4 steps, which was impossible. Grout in bathroom was grey with mildew, staff had no idea that no van/ lift taxi was available without 24 hour notice though we asked them to reserve one in enough time. Have been traveling all over Europe for a month. This was the worst hotel.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Declining cleanliness & repair
We've stayed at this location many times in the past and like it for the parking, central to shopping and a quick trip to the airport. However this time we were greatly disappointed. The room was dirty. The counters weren't wiped clean, the showers had significant mold in them, the fridge needed a scrub, the carpets were stained, and the entire building needed to be painted. Furthermore one of the two elevators isn't working. It's really unfortunate, but we also experienced similar conditions at other Adina's we stayed at in Germany on this trip. Hopefully they take steps to improve the level of cleanliness & repair as the apartment concept with laundry is fantastic.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca, Minneapolis

Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great with any needed help. The were kind and thoughtful. The front desk and housekeeping. If I ever travel international again I would want to stay in an Adina hotel!
Stayed 5 nights in Dec 2023

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a 1 bedroom, premier room and was given a nice room on the 16th floor facing the Rhine river. It was a beautiful view. The room was clean, particularly the bedroom and the bathroom. The living area had a few stains in the carpet, but nothing worse than my own house. Overall, the apartment was a good size and very comfortable.
Stayed 6 nights in Nov 2023

6/10 Okay

Harvey

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
OVERCHARGED US FOR OUR ROOMS
The hotel is well-located and the rooms upscale. Our only problem was we had two reservations. We indicated 3 people in one room and two in the second room. When we arrived, the hotel insisted on charging three people in the second room and would not consider refunding the difference between a two person room and a three person room. Our hotel.com confirmation, clearly stated FIVE people, not six. And, when the first room checked in and said the second room was for two people not three, the hotel responded (in essence), "Too bad." When the second room people arrived and said there were only two people in the room, the hotel similarly responded TOO BAD. Well, it's TOO BAD we stayed in the customer-unfriendly hotel. We cannot recommend it and encourage others not to stay there.
Stayed 1 night in Nov 2023

10/10 Excellent

Thiago

Stayed 2 nights in Dec 2023

10/10 Excellent

Joanna

Stayed 3 nights in Nov 2023

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m tired of reviewing this hotel. It’s 5 stars every time. I would give it 6 if I can. Great rooms in a nice location and the best staff ever.
Stayed 1 night in Dec 2023

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio was clean and well stocked, the location an easy 10min walk from Frankfurt Hbf. The only downside was the balcony door wasn’t soundproof so we heard a lot more street traffic than anticipated. Otherwise lovely hotel with a good breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. My 5th visit. Best staff ever and nice spacious rooms. Fantastic breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Stacey, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here for an American football game. We chose the two bedroom apartment, which was perfect for us. It was walking distance to all the festivities for our football team. The walk to central station is not bad, but if you are dragging luggage it can be more challenging. Breakfast was good, but we only ate it one day. I would definitely stay here again when visiting Frankfurt.
Stayed 3 nights in Nov 2023

8/10 Good

JianHan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Front desk's pressence was 24/7 and friendly -15mins walk to Hbf and 5mins to the river - Would have been great if there was a washer and dryer in the studio to make staying there for 1-2 months a more enticing choice.
Stayed 6 nights in Sep 2023

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I arrive at this hotel, I am greeted by employees I haven’t seen before but they are always fantastic. Some of the nicest hotel staff I’ve ever met. They really make you feel welcomed and comfortable here. Great hotel, big rooms and a very relaxed environment
Stayed 1 night in Sep 2023

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, organized well, and inviting.
Stayed 1 night in Sep 2023

10/10 Excellent

Winfried Wolfgang, LOS ALTOS HILLS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for visiting Frankfurt Main
Stayed 6 nights in Sep 2023
Response from Anne Kaiser on 1 Oct 2023
Lieber Winfried Wolfgang, herzlichen Dank für die tolle Bewertung !Es freut mich sehr, dass Sie den Aufenthalt bei uns genossen haben. Wir hoffen sehr, Sie bald wieder bei Adina begrüßen zu dürfen !Viele Grüße aus Frankfurt, Anne Kaiser

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Clean.
Stayed 3 nights in Sep 2023

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an absolutely fantastic stay here. The staff were really wonderful!
Stayed 2 nights in Sep 2023
Response from Nicoletta Kul on 17 Sept 2023
Dear Keith,thank you very much for your wonderful review! It brings us immense joy to read such glowing remarks about your recent stay at Adina Hotel Frankfurt Neue Oper. Our staff takes great pride in providing memorable experiences for our guests, so it's heartening to know they were able to make your family's stay fantastic.Your kind words will surely be passed on to the team, as it serves as a great motivator to continue providing excellent service. We eagerly await your return for another wonderful stay with us.Kind regards,Nicoletta KulDuty Manager

10/10 Excellent

EMIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

James

Stayed 3 nights in Jul 2023

10/10 Excellent

Russell

Stayed 3 nights in Jul 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel. The rooms were newly renovated and spacious with little kitchen and seating area. Very clean. Staff was amazing. It is located in a nice clean area about a 10-minute walk south from the Main Hbf train station and about 2 minutes from the Main River. Very conveniently located for travellers.
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Jul 2023

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness
The apartment was fine, however, they had a local homeless person that seemed to be intent on causing noise all night long. The morning of our departure he went totally crazy and emptied an outdoor ashtray/ urn vessel and smashed the front windows alongside the front door. Threw the large urn into the lobby and frightened us all as we were waiting for our transfer van. The police were slow to respond and we ended up having to be very close to him in his state of irrationality. The hotel is in a good location for walking to old town Frankfurt and we had a nice time otherwise. Although I thought that I had prepaid for our breakfasts and was told on arrival that I had not, however, on check out they stated that I was billed for breakfasts for the three days as well, then when I told them that they had informed me that I had not paid for the breakfasts so therefore we did not eat the hotel breakfasts. The hotel staff told me there was nothing they could do about the additional charges for breakfast as I had booked thru expedia. So beware and clarify everything as you check in.
Stayed 3 nights in Jun 2023

10/10 Excellent

Watcharee

Stayed 2 nights in Jun 2023

10/10 Excellent

Debbie

Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice tidy and spacious rooms and located well with good transport options. Having a pool available on a city break was also nice for a change. As an improvement I would maybe suggest adding a coffee pod machine to rooms which seems to have become quite common in various types of accommodation recently.
Stayed 3 nights in Jun 2023

10/10 Excellent

Shazia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Truly one of the best hotel experiences I have ever had. Extremely clean, came with a washer dryer, full kitchen, and great location. I brought my family on a business trip and was so happy it truly felt like a "second address"
Stayed 4 nights in Jun 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Barton

Stayed 1 night in May 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really happy with this stay. Room was large & well appointed. Service excellent.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Everything is spacious and comfortable. The staff are the best
Stayed 1 night in May 2023
Response from Anne Kaiser, General Manager on 7 May 2023
Dear Faisal, thank you very much for your kind and nice feedback. I will share it with the team. We are looking forward to welcoming you back again. Kind regards

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and a great room. Very comfortable and spacious. Lovely staff at reception.
Stayed 1 night in Apr 2023

8/10 Good

Jessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean. Stayed on first floor front of building and it’s very very loud with traffic noise
Stayed 7 nights in Apr 2023

8/10 Good

Peter, Barrie

Travelled with group
Liked: Cleanliness, staff & service
Very nice and clean and quiet room. Comfortable beds. Nice bathroom with heated towel dryer. But the room thermostat (heating, cooling) is ancient and next to impossible to set to your likings. Area around the hotel not particularly interesting but it takes only 10 min walk to get to the central shopping district or 5 min to the park by the river. 10 min walk to the Frankfurt Hauptbahnhoff train station, or few min by taxi (taxi costs about 8.50 Euro)
Stayed 4 nights in Mar 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the most helpful and accommodating. Many restaurants and other points of interest are within walking distance. A rail hub is within walking distance unless you have mobility issues. The rooms were very comfortable. We were able to enjoy the sauna, pool and gym. The only thing on my wish list would be a jacuzzi tub in the room or in a public area.
Stayed 2 nights in Feb 2023

10/10 Excellent

Patrick

Stayed 1 night in Feb 2023

10/10 Excellent

Bobbi, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were immaculate and large. Beds were super comfy and having a kitchen was so helpful. Perfect location to get to metro, sites, museums, grocery and restaurants. Staff was so helpful and lovely.
Stayed 6 nights in Jan 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast and clean

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean and modern. A perfect first stop for us in Germany. Close to the old town and the main train station. Staff friendly and breakfast was delicious

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

YAZEED

Stayed 8 nights in Nov 2022

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly, the rooms very roomy.
Stayed 4 nights in Nov 2022