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Reviews of ibis Nuernberg Altstadt

ibis Nuernberg Altstadt
Koenigstr. 74, Nuremberg, BY

Reviews

8.4

Very good

Rating 10 - Excellent. 267 out of 699 reviews" "
Rating 8 - Good. 319 out of 699 reviews" "
Rating 6 - Okay. 88 out of 699 reviews" "
Rating 4 - Poor. 20 out of 699 reviews" "
Rating 2 - Terrible. 5 out of 699 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Weiping, Walnut

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for staying at the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is convenient to everything in Nurenberg! You can literally walk across the street from the train station and be at your hotel in five minutes. The staff was wonderful and very helpful. Breakfast was very filling and delicious. I highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Sabine Schlotterbeck on 21 Mar 2024
Dear Cynthia,thank you for your very kind review.Maybe we can welcome you back at our hotel in the future. Have a great weekend.Best regards

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room in an excellent location in the city. Just steps from the entrance to the train station.
Stayed 2 nights in Mar 2024
Response from Sabine Schlotterbeck on 21 Mar 2024
Dear Scott,thank you for your very nice review.We are glad that you had such a brilliant stay with us.Have a great week and maybe we can see you again at our hotel in the future.Best regards

6/10 Okay

Elizabeth, Waialua

Travelled with partner, Travelled with group
Liked: Cleanliness
The hotel is listed as having sound proof rooms, but they definitely were not. We were able to hear everybody outside our room on the street literally the entire night. Also, we could hear people above us and in the hallway during the night as well. We did not get a lot of sleep due to the noise, but other than that, the hotel is nice and is in a great location.
Stayed 1 night in Jan 2024
Response from Sabine Schlotterbeck on 9 Feb 2024
Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Unfortunately our hotel is directly in the city center. The best soundproof windows couldn't keep all the noise outside as we are in a very busy street.Please next time you make a reservation with us let us know before that you wish a room to the backside of the hotel or in a higher floor where the noise is not as loud and you can have a nice sleep at night. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.We still thank you for giving us 3 out of 5 Points and hope your'e next stay with us will be much better :-)

8/10 Good

Tze Wei Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sabine Schlotterbeck on 12 Jan 2024
Thank you very much for your kind review. Maybe you can let us know what we could do better in the future to improve your stay with us even more as we are always working on us to give our guests the best experience for their stay :-)

10/10 Excellent

Brigitte

Stayed 6 nights in Dec 2023
Response from Sabine Schlotterbeck on 12 Jan 2024
Thank you very much for your kind review. We hope to welcome you back someday at our house :-)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent staff and well maintained accommodation
Stayed 4 nights in Dec 2023
Response from Sabine Schlotterbeck on 12 Jan 2024
Thank you very much for your kind review. We hope to welcome you back someday at our house :-)

10/10 Excellent

Gabriela

Stayed 2 nights in Dec 2023
Response from Sabine Schlotterbeck on 31 Dec 2023
Vielen Dank für Ihre sehr positive Bewertung.Wir würden uns freuen Sie bald wieder in unserem Haus Willkommen zu heißen.Mit freundlichen Grüßen

10/10 Excellent

ChienYin

Stayed 1 night in Dec 2023
Response from Sabine Schlotterbeck on 31 Dec 2023
Thank you for your kind feedback :) We look forward to maybe welcome you back into our hotel someday :-)

8/10 Good

Don

Stayed 1 night in Dec 2023
Response from Sabine Schlotterbeck on 31 Dec 2023
Vielen dank für Ihre sehr nette Bewertung mit 4 von 5 .Wir hoffen wir können Ihren nächsten Aufenthalt unseren Service und unsere Qualität noch weiter verbessern das wir Ihnen ein noch besseren Aufenthalt bei uns gewährleisten können.

10/10 Excellent

Hailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sabine Schlotterbeck on 31 Dec 2023
Thank you for your kind feedback :) We look forward to maybe welcome you back into one of our Ibis Hotels sometime :-)Best regards

6/10 Okay

Ednea A dos

Stayed 2 nights in Dec 2023
Response from Sabine Schlotterbeck on 31 Dec 2023
Thank you very much for taking the time to give us 6 out of 10 stars. Maybe you can let us know what wasn't as good at your stay with us so we can learn and improve our service to make your next stay even better. We wish you a happy new year :-)Best regards

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sabine Schlotterbeck on 19 Nov 2023
Thank you for the kind review to our house.We would be happy to welcome you again at one of our Ibis Hotels :-)Best regards

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Sabine Schlotterbeck on 24 Nov 2023
Thank you for the kind review of our hotel.We hope next time we can improve ourselfs and make it a 10 out of 10 :-)Have a great weekend

8/10 Good

Gavin

Stayed 1 night in Oct 2023
Response from Sabine Schlotterbeck on 24 Nov 2023
Thank you for the kind review of our hotel.We hope next time we can improve ourselfs and make it a 5 out of 5 :-)Have a great weekend

8/10 Good

David

Basic clean hotel. Very good location in the old town. Only minutes from train station and all attractions walkable.
Stayed 1 night in Oct 2023
Response from Sabine Schlotterbeck on 24 Nov 2023
Thank you very much for your nice review of our hotel.We are glad you enjoyed your stay with us and hope next time you might want to book a room with us we can improve your stay and make it a 5 out of 5 review :-)

10/10 Excellent

Devanir

Stayed 1 night in Oct 2023
Response from Sabine Schlotterbeck on 19 Nov 2023
Thank you for the kind review to our house.We would be happy to welcome you again at one of our Ibis Hotels :-)Best regards

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location but a bit Noisy
The hotel has a very good location in the Nuremberg old town just a block from the main train station. It is on a very noisy street and was noisy even late at night especially on the weekend. It was a nice hotel room with a decent breakfast for a reasonable price.
Stayed 8 nights in Sep 2023
Response from Sabine Schlotterbeck on 24 Nov 2023
Thank you for the kind review of our hotel.We are glad that you enjoyed your stay and yes the streets are on the weekend a little noisy due to the city centre location. We hope though we can welcome you again some time at our hotel.Have a great weekend

8/10 Good

Donald, Hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in the Altstadt, pedestrian only area. Couldn’t get better than that!
Stayed 5 nights in Oct 2023
Response from Sabine Schlotterbeck on 24 Nov 2023
Thank you for the kind review of our hotel.We hope next time we can improve ourselfs and make it a 5 out of 5 :-)Have a great weekend

4/10 Poor

MALCOLM

Liked: Property conditions & facilities
Disliked: Room comfort
Hotel fine, but noisy on a Saturday night
The hotel itself is fine and the location is good for the train station/aldstadt. Unfortunately, it's directly above a nightclub, which played music until after 4am. The area directly outside the hotel (so a few feet away from my room) is used as the nightclub smoking area, and is noisy with shouting and talking until after 5am. Got to sleep at about 5.30am.
Stayed 1 night in Sep 2023
Response from Thank you for your kind feedback :) Best Regards on 24 Nov 2023
Thank you very much for your feedback.We do apologies for the incontinence the bar guest have caused.We already try to find a solution with our neighbors.The hotels of the Ibis brand make every effort to offer you the best possible quality of service for each of your stays. Your opinion is therefore of the greatest interest to us. In addition, we can assure you that the necessary measures will be taken to sustainably improve the quality of the named services.Best regards

8/10 Good

Ron

Stayed 3 nights in Sep 2023
Response from Sabine Schlotterbeck on 24 Nov 2023
Thank you for the kind review of our hotel.We hope next time we can improve ourselfs and make it a 5 out of 5 :-)Have a great weekend.

10/10 Excellent

Kris

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location/value
Excellent value for the location - central, walk to main sights, restaurants. Also within steps of the central station. Staff very pleasant and check-in was a breeze. When I asked for a higher floor it was done without any fuss - that's SERVICE!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Sep 2023

10/10 Excellent

kitiporn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sabine Schlotterbeck on 19 Nov 2023
Thank you for the kind review to our house.We would be happy to welcome you again at one of our Ibis Hotels :-)Best regards

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good,clean,neat and tidy hotel 5 minutes walk from the main railway station.Small faults like shower doors not closing fully and a flickering light in the shower room let the place down a little but not much.I'd be quite content to stay here again.
Stayed 6 nights in Jul 2023
Response from Sabine Schlotterbeck on 27 Aug 2023
Thank you for giving us 4 out of 5. Please always tell the reception when something is wrong so we can improve your stay so that you feel even better with your stay. We hope to welcome you back one day at one of our Ibis Hotels.Best regards

10/10 Excellent

TATIANA

Stayed 5 nights in Jul 2023
Response from Sabine Schlotterbeck on 27 Aug 2023
Thank you for giving us 10 out of 10. We hope to welcome you back one day at one of our Ibis Hotels.Best regards

8/10 Good

Anders

Stayed 2 nights in Jul 2023
Response from Sabine Schlotterbeck on 27 Aug 2023
Thank you for giving us 8 out of 10. Maybe you can let us know what we can do better in the future to improve your stay even more. We hope to welcome you back one day at one of our Ibis Hotels.Best regards

10/10 Excellent

Antoine

Stayed 1 night in Jul 2023
Response from Sabine Schlotterbeck on 27 Aug 2023
Thank you for giving us 10 out of 10. We hope to welcome you back one day at one of our Ibis Hotels.Best regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean, central hotel with awful awful service
Comfortable room and good facilities for a small hotel. Great location for centre of town. Our stay was spoilt by poor customer service. incredibly grumpy reception staff. To be greeted with such disdain is not great when arriving after a long journey. No welcome. No smiles. We were slightly before the allocated check-in time, but you would have thought we had committed some kind of crime! Breakfast was good quality, but again completely ruined by openly rude staff member. No greeting, just literally shouted at us when my son pressed a little too hard on the waffle maker. It caused zero mess and was no problem whatsoever, and yet the staff member thought it was appropriate to shout and push us out of the way. Embarrassing and so so rude.
16 year old son using the waffle maker, which was left completely clean as we found it but for some reason we were shouted at for doing it wrong!!
Stayed 1 night in Jul 2023
Response from Sabine Schlotterbeck on 27 Aug 2023
Dear Sir's or Madame,we are absolutely sorry that you were greeted at our hotel with poor customer service. We have talked to our stuff about your review and trained them to do better.Maybe you come back one day to our hotel so that we can improve your stay and invite you to our breakfast and make you have a wonderful stay with us.We apologize for any inconveniences caused.We wish you have a great week ahead :-)

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was clean and quiet. We had two rooms and was informed they didn't have any connected rooms for the kids and the other room was 3 floors away. The door to one of the rooms kept getting stuck and you had to put your weight into it to open. We informed the staff and it was not resolved. We only stayed one day so we just dealt with it. However, the breakfast was very good and had a lot of options compared to the other hotels.
Stayed 1 night in Jul 2023
Response from Sabine Schlotterbeck on 15 Jul 2023
Thank you very much for your kind review.Unfortunately we really do not have connecting rooms in our house due to the building itself. We informed our caretaker man to look for the doors and make sure they are open easily. Thank you though for letting us know.Maybe we can welcome you back someday in one of our Ibis Hotels :-) We wish you a great weekend.

10/10 Excellent

D C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Well located Ibis, 2 mins from train station (when you come out of the station it is hiding behind that big stone tower). Pedestrianised area. Quite busy outside with bars, restaurants etc. There was a big group checking in when I arrived but the guy on reception was patient, efficient and attentive. Rooms adequate for my purposes, certainly no let down for the Ibis chain!
Stayed 2 nights in Jul 2023
Response from Sabine Schlotterbeck on 15 Jul 2023
Thank you very much for your kind review.Maybe we can welcome you back someday in one of our Ibis Hotels :-) We wish you a great weekend.

8/10 Good

Helle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fint hotel centralt beliggende
Rigtig fint hotel centralt placeret. Der var, hvad der skulle være og morgenmaden var også god.
Stayed 2 nights in Jul 2023
Response from Sabine Schlotterbeck on 15 Jul 2023
Thank you very much for your kind review.Maybe you can let us know what we can do better do improve your stay for the next time.Maybe we can welcome you back someday in one of our Ibis Hotels :-) We wish you a great weekend.

10/10 Excellent

Erwin

Stayed 1 night in Jun 2023
Response from Sabine Schlotterbeck on 15 Jul 2023
Thank you very much for your kind review.Maybe we can welcome you back someday in one of our Ibis Hotels :-) We wish you a great weekend.

10/10 Excellent

Mikael

Stayed 1 night in Jun 2023
Response from Sabine Schlotterbeck on 25 Jun 2023
Thank you very much for your kind review. We hope to welcome you back one day at one of our ibis Hotels.Best regards

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sabine Schlotterbeck on 16 Jun 2023
Thank your for your 10 out of 10 points.Maybe we can welcome you back one day at one of our ibis Hotels.Best regards

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
While i did not get to stay at IBIS, because they were having a problem with water leaking, they did put me in the Art & Business Hotel and it was perfect. It a wonderful night sleep with an amazing breakfast 😋
Stayed 1 night in May 2023
Response from Sabine Schlotterbeck on 28 May 2023
Than you for your nice review.We always try to find the best solutions for our guests and are happy that your situation was suitable for you and you had an amazing stay.Best regards

8/10 Good

MARIA MADALENA

Stayed 2 nights in May 2023
Response from Sabine Schlotterbeck on 28 May 2023
Thank you for your nice review.Maybe you can let us know what we can do better in the future to fulfill your wishes and make it a 10 out of 10.Best regards

10/10 Excellent

corrado ernesto

Stayed 2 nights in May 2023
Response from Sabine Schlotterbeck on 18 May 2023
Thank you very much for your kind review.Maybe we can welcome you back one day in our house :-)Best regards

10/10 Excellent

inhwan

Stayed 1 night in May 2023
Response from Sabine Schlotterbeck on 14 May 2023
Thank you for kindly reviewing our hotel with 10 out of 10.We would be glad to welcome you back one day at one of our Accor Hotels.

10/10 Excellent

Gord

Stayed 1 night in Apr 2023
Response from Sabine on 27 Apr 2023
Vielen Dank für Ihre freundliche Bewertung.Vielleicht sehen wir Sie ja einmal wieder in einem unserer Ibis Hotels :-).

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location for a quality ibis hotel
Very welcoming helpful staff. Very comfortable clean room. Ideal location, a few minutes walk from the train station, on the edge of the historic old town, and the luggage storage was so useful.
Stayed 1 night in Apr 2023
Response from Sabine on 27 Apr 2023
Thank you very much for your kind review.Maybe we see you again someday at one of our Ibis houses :-) We wish you a great weekend.

4/10 Poor

Andrew

Stayed 3 nights in Apr 2023
Response from Sabine Schlotterbeck on 8 May 2023
Thank you for reviewing our hotel.Maybe you could let us know what to make better and what was wrong with your stay in our house.Maybe we can prove you better next time :-)

8/10 Good

Mrs Alison

Stayed 3 nights in Apr 2023
Response from Sabine Schlotterbeck on 8 May 2023
Thank you for reviewing our hotel.We hope you had a pleasant stay and maybe we see you soon again in one of our Ibis Hotels :-)

6/10 Okay

Yi Chieh

Stayed 2 nights in Mar 2023
Response from Sabine on 1 Apr 2023
Thank you for taking the time to review our hotel with 6 out of 10. Could you might let us know what we can do better in the future and improve our skills so that you have a better stay next time and maybe make it a 10 out of 10 :-)

10/10 Excellent

Edward

Stayed 4 nights in Mar 2023
Response from Sabine on 1 Apr 2023
Thank your for your kind review.Maybe we can welcome you again sometime in one of our Ibis hotels :-)

10/10 Excellent

Richard Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the hauptbahnhof. Food in area was very good.
Stayed 6 nights in Mar 2023
Response from Sabine Schlotterbeck on 21 Mar 2023
Thank you very much for your review.We appreciate your feedback and hope you might stay again in one of our Ibis Hotels.

8/10 Good

Fuuyuan

Stayed 5 nights in Mar 2023
Response from Sabine Schlotterbeck on 18 Mar 2023
Thank you very much for reviewing our hotel with 8 out of 10. We hope you had a good stay. Maybe you can let us know what we could do better to make it a 10 / 10.We wish you a good weekend.

10/10 Excellent

Victor

Stayed 1 night in Mar 2023
Response from Sabine Schlotterbeck on 14 Mar 2023
Thank you for reviewing our hotel with 10/10. Weappreciate your feedback and wish you a good week :-)Best regards

8/10 Good

Jens

Stayed 4 nights in Feb 2023
Response from Sabine on 7 Mar 2023
Thank your for reviewing our hotel with 8 from 10 stars.We appreciate your feedback and would like to welcome you back in our hotel sometime :-)Best regards