Nice apartment, could be improved
Posted 26-Aug-2017 on HomeAway
Booked this apartment for a short stay for my husband so he could take his mum to the Eden Project.
The nice things about this property are the parking space, there are nice views from the back-room windows, the fibre broadband and vacinity to the Eden Project.
The apartment is equipped for being used as a base for exploring the surrounding area, for example, the TV is 19", there are no books or games provided, no DVD player etc.
Unfortunately, when my husband and mother-in-law arrived at the apartment, the key for the door when unlocking is very stiff and as there was no number on the door, so he questioned whether they had the right apartment. Also, the dish washer was still loaded and the contents wet. A bottle of toilet bleach had been left in the master bedroom on a chest of draws, there was no bathmat for the en-suite and my husband slipped and hurt his knee when first using the shower. Also, there was no dustbin in the en-suite and the water pressure in the shower was very poor and the extractor fan would only come on after turning on the isolator switch, which is above normal eyeline view, this is not mentioned in the welcome pack.
The fridge in the kitchen is behind the kitchen door to open the fridge door, there was no user manual for the washing machine that they could find. My husband only did one load of washing which the machine would not spin, therefore, they had to take it to the local laundrette to get it dried. My husband did find a vehicle V5 document whilst looking for the washing machine manual.
The toaster was also broken.
Communication with the owner was very slow, upon sending a text message about the washing machine manual and the toaster not working, he did not get a reply until several hours later or even the next day.
The walk into town is very steep (downhill) in places and as they found out, after speaking to the driver of the Fowey Town Bus, the bus only comes to the road near to the apartment if they have someone to drop off at the Park Road shop, otherwise there is no bus service along the road; the bus service to return also finishes at 5.30pm, in which case after this time you would need to walk back to the apartment.
With a few improvements this could be a lovely apartment to stay in. Especially improvements with the communication, maybe just a text/HomeAway message about 7pm, to check whether the guest had arrived okay and if there is anything they need to let the owner know