Overall, Swissotel Foshan is a decent hotel. It's comfortable and great for business trips. The room was clean and had everything that I needed. There are a few improvements that could be made to the hotel. I could tell that the hotel is a little older due to some of the trims in the room being damaged or scratched. Maybe needs some updates. The food choices in the hotel are not good. The burger that I ordered through room service was not cooked thorough enough and I could not eat it. The breakfast buffet did not have enough choices and my omelettes were never cooked enough. The Italian restaurant felt stuffy and my steak was not cooked to Medium Well as I requested. The air in the gym was extremely hot even with the AC on and the floors and equipment in the gym were extremely dirty. My hands were black after each visit.
Comment from Hotel Management
07-Sep-2017 by Kathryn, Hotel Management
Thank you for taking the time and trouble to complete a survey following your recent stay at Swissotel Foshan.
At The Swissotel Foshan we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.
Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.
Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Swissotel Foshan in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact us.
Warm greeting from Swissotel Foshan
Guest Experience Manager