Ratings based on 205 Verified Reviews

4.4 out of 5
79% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller from Canada

Posted 09-May-2018
If you are in business trip this is one of the best hotels in Foshan
Comment from Hotel Management
18-May-2018 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. Your great comments regarding our hotel, service and food have been shared with all the team who all join me in thanking you. Feedback like this makes all our efforts feel worthwhile. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely greeting from Swissôtel Foshan! Guest Experience Manager Eva Leung
5 out of 5
by A verified traveller

Posted 05-May-2018
Comment from Hotel Management
09-May-2018 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for your choosing, we are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Guest Experience Manager Eva Leung
4 out of 5
by A verified traveller

Good Hotel

Posted 13-Feb-2018 on Hotels
Quite a good hotel close to shops and restaurants has a good western restaurant as well - Very friendly stff
Comment from Hotel Management
27-Feb-2018 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely greeting from Swissotel Foshan Guest Experience Manager Eva Leung
3 out of 5
by A verified traveller

Posted 23-Jan-2018 on Hotels
The hotel is a bit old, water pressure was low. The service was great though!
Comment from Hotel Management
10-Feb-2018 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Foshan. We would like to apologize for the inconvenience experienced during your stay and we understand how important the water pressure is. We've shared your feedback with Housekeeping and Engineering team, and check the guest room water pressure accordingly.Please be assured that we have put measures in place to avoid any re-occurrences. Once again, our sincere apologies. Thank you again for sharing your experience, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely greeting from Swissôtel Foshan. Guest Experience Manager Eva Leung
3 out of 5
by A verified traveller from istanbul

Posted 16-Jan-2018
During breakfast time restaurant too busy could not find a seat. Room old, somelamps did not work tv old and muddy view, I had to change two elevators to reach room etc
Comment from Hotel Management
22-Jan-2018 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissotel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. Change elevators is mainly for the safety and privacy of our guest due to our property is multiple building with offices and apartments. And please be assured we are following up with our relevant Department Heads to ensure this does not happen again and who all join me in apologizing for our short comings on this occasion. We've marked down your preference in your in-house profile. Looking forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissotel Foshan Guest Experience Manager Eva Leung
5 out of 5
by A verified traveller

The Best Hotel in Foshan

Posted 13-Jan-2018 on Hotels
I use this hotel all the times when I am in Foshan; great service from great staff especially Mr Jack and Ms Apple in the executive Lounge and Restaurant Area;
Comment from Hotel Management
22-Jan-2018 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. Your great comments regarding our hotel and service have been shared with all the team who all join me in thanking you. Feedback like this makes all our efforts feel worthwhile. Look forward to welcoming you back soon! Sincerely greeting from Swissotel Foshan
2 out of 5
by Keith

Posted 05-Jan-2018 on Hotels
Rooms smell of smoke. Even a “non-smoking” room.
Comment from Hotel Management
10-Jan-2018 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissotel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. We are very sorry for the room arrangement did not meet your expectation, we've marked down your preference, and please do not hesitate to share your preference when you check-in or making the reservation, we will try our best to meet your room expectation under the room status allowance. And please be assured we are following up with our relevant Department Heads to ensure this does not happen again and who all join me in apologizing for our short comings on this occasion. Looking forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissotel Foshan
4 out of 5
Recommended
for Everyone
by A verified traveller from Macau

Nice view, Convenient to Centre

Posted 24-Dec-2017
Overall location is good, near city centre and intercity bus stop from Gongbei. We're lucky to be upgraded, room overlooking the city. though the room was a bit of hot. The hotel central air conditioning did not allow individual room to turn on air-cond. The staff was helpful, offering an alternative room change which was much cooler (lesser direct sunlight). I asked for more water instead as my companion like the view of the room so We didn't take the offer.
Comment from Hotel Management
28-Dec-2017 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissotel Foshan. We very much appreciate your comments regarding your stay. I am sorry that you were not impressed with our service during your stay. Please be assured that we are continuously trying to improve our services so if there is anything extra that you would like us to prepare for you the next time you are here please let us know. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely greeting from Swissotel Foshan Guest Experience Manager Eva Leung
4 out of 5
Recommended
for Everyone
by A verified traveller from HONG KONG

Central location with View

Posted 23-Nov-2017
Excellent Hotel with view overlooked the City. Excellent internet access !!
Comment from Hotel Management
01-Dec-2017 by Guest Experience Manager Eva Leung, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. Your great comments regarding our hotel and service have been shared with all the team who all join me in thanking you. Feedback like this makes all our efforts feel worthwhile. Look forward to welcoming you back soon! Sincerely greeting from Swissotel Foshan Guest Experience Manager Eva Leung
1 out of 5
by A verified traveller from Sydney

terrible hotel

Posted 20-Sep-2017 on Wotif
terrible experience, will not go nack to this hotel, will not recommemd to friends
Comment from Hotel Management
31-Oct-2017 by Eva Leung, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Foshan. We would like to apologize for the inconvenience experienced during your stay. Please be assured that we have put measures in place to avoid any re-occurrences. Once again, our sincere apologies. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely greeting from Swissotel Foshan (^_^) Guest Experience Manager Eva Leung