Ratings based on 167 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from hong kong

It takes an hour to shower...

Posted 19-Feb-2017
We booked a Swiss advantage room on Expedia with a king bed and paid for three guests. When arrived at the hotel room, we noted the bed was much smaller than a conventional king bed. When enquired at the reception we were told that the king bed that the hotel uses is 1.8m wide... The hotel staff were courteous and helpful but could also used a bit more care and attention to give us a room with amenities for three instead of having the guests making the requests for extra amenities. The room we stayed in had horrible water pressure. The cold water was fine but the hot water drips. Set up of the room was also a bit dated without USB charging etc. Overall the experience did not live up to the expectation for a swissotel and we were very disappointed.
Comment from Hotel Management
10-Apr-2017 by Eva Leung, Hotel Management
"Thank you for taking the time and trouble to complete a survey following your recent stay at Swissotel Foshan. At The Swissotel Foshan we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. We've marked down your suggestion and reflect to the management team. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Warm greeting from Swissotel Foshan Quality Manager Eva leung"
5 out of 5
by A verified traveller

One of the Best Hotels in Foshan

Posted 27-Dec-2016 on Hotels
A good 5 star in Foshan, Best thing is that it has HK Internet.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future.
4 out of 5
by A verified traveller

Ok, But Beds are Hard

Posted 11-Dec-2016 on Hotels
The beds are too hard for the typical Western traveler. They need to add soft mattresses.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. Your great comments regarding our beds have been shared with all the team who all join me in thanking you. We've marked down your suggestion. Look forward to welcoming you back soon!
4 out of 5
by A verified traveller from Beverly Hills

Posted 04-Nov-2016 on Hotels
Hotel was nice however WiFi service was not good at all. It was on and off the entire time. Overall I would say a good hotel for the price.
Comment from Hotel Management
07-Nov-2016 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future.
5 out of 5
by A verified traveller

Home away from home

Posted 03-Nov-2016 on Hotels
Brilliant
Comment from Hotel Management
07-Nov-2016 by General Manager, Hotel Management
Thank you for your choosing, we are very glad to read that you enjoy the stay at Swissotel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.
5 out of 5
by A verified traveller

Ok

Posted 26-Oct-2016 on Hotels
Fantastic
Comment from Hotel Management
28-Oct-2016 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. It is always a pleasure to have you stay with us and it is very nice to read that you feel good. Look forward very much to welcoming you back in the not too distant future.
5 out of 5
by A verified traveller

AWESOME

Posted 24-Oct-2016 on Hotels
The staff were fantastic from front of house to the executive suites. Honestly if I ever go back to Foshan this is the hotel that I will stay in, I was so impressed with the whole package from booking in at 2.30 am and leaving 5 days alter at 12 pm The Swissotel in Fsahan have a great team who are polished in all areas of the Hotel.
Comment from Hotel Management
28-Oct-2016 by General Manager, Hotel Management
Thank you for chosen Swissotel Foshan and given us such a good evaluation. We are so pleased that you have left a good impression in Swissotel Foshan. Look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth Western Australia

Peaceful Haven in a busy city

Posted 20-Oct-2016
Pros: Lobby bar and coffee shop was well appointed and all staff extremely helpful. Great facilities to meet clients or suppliers informally
Cons: Room was a little small ... albeit clean and nice
Location: General business hotel situated just 5min out of the shopping precincts so quite convenient to those wanting a mix of business and shopping
Generally all maintained well with the exception of a few items of furniture in the room that were showing signs of wear... managerial staff all pleasant but non English speaking staff will try and avoid you.
Comment from Hotel Management
24-Oct-2016 by Marketing Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. Your great comments regarding our room and service have been shared with all the team who all join me in thanking you. Feedback like this makes all our efforts feel worthwhile. Look forward to welcoming you back soon!
4 out of 5
by A verified traveller

very clean hotel

Posted 12-Oct-2016 on Hotels
overall is good
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. It is always a pleasure to have you stay with us and it is very nice to read that you feel good. Look forward very much to welcoming you back in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveller from hollywood, california

nice hotel in a center of Foshan city

Posted 28-Aug-2016
real 5 star hotel. very happy with room, service, hotel staff. restaurants etc...
Comment from Hotel Management
30-Aug-2016 by Quincy, Hotel Management
Thank you for chosen Swissotel Foshan and given us such a good evaluation. We are so pleased that you have left a good impression in Swissotel Foshan. Look forward to welcoming you back soon!