Ratings based on 179 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Inconvenient

Posted 12-Jul-2017 on Hotels
All guests must change lift to reach all guests rooms. Really inconvenient for guests! Location is not that good and the lobby is like an unranked hotela. A 5 stars hotel's lobby will not like that poor!
Comment from Hotel Management
04-Sep-2017 by Kathryn, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissotel Foshan. Change elevators is mainly for the safety and privacy of our guest. Of course, we've marked down your suggestion and reflect to the management team. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Warm greeting from Swissotel Foshan Guest Experience Manager Eva Leung
4 out of 5
by Ann Marjorie

Posted 08-Jul-2017 on Hotels
Comment from Hotel Management
04-Sep-2017 by Kathryn, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. It is always a pleasure to have you stay with us and it is very nice to read that you feel good. Look forward very much to welcoming you back in the not too distant future. Warm greeting from Swissotel Foshan Guest Experience Manager Eva Leung
4 out of 5
by Phillip

Nice place. Great staff.

Posted 30-May-2017 on Hotels
It was nice. Friendly staff. Bathtub and shower in room on 49th floor had an amazing view! Bed could have been softer. Drinks at bar on 51st floor were too expensive. Over $20 usd for a Tanqueray 10 and tonic is more than I would pay at a much nicer hotel in America.
5 out of 5
by Mathew

Posted 28-Apr-2017 on Hotels
I highly recommend Jack in executive lounge He was fantastic Mat
Comment from Hotel Management
12-May-2017 by Kathryn, Hotel Management
Dear Guest, Thank you for choosing to stay with us at Swissotel Foshan. Your great comments regarding our hotel and service have been shared with all the team who all join me in thanking you. Feedback like this makes all our efforts feel worthwhile. Look forward to welcoming you back soon! Sincerely greeting from Swissotel Foshan Quality Manager Eva Leung
5 out of 5
by Ghassan

Posted 01-Apr-2017 on Hotels
Comment from Hotel Management
10-Apr-2017 by Kathryn, Hotel Management
We very much appreciate your comments regarding your stay at the Swissôtel Foshan. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm greeting from Swissotel Foshan Quality Manager Eva Leung
3 out of 5
by A verified traveller from hong kong

It takes an hour to shower...

Posted 19-Feb-2017
We booked a Swiss advantage room on Expedia with a king bed and paid for three guests. When arrived at the hotel room, we noted the bed was much smaller than a conventional king bed. When enquired at the reception we were told that the king bed that the hotel uses is 1.8m wide... The hotel staff were courteous and helpful but could also used a bit more care and attention to give us a room with amenities for three instead of having the guests making the requests for extra amenities. The room we stayed in had horrible water pressure. The cold water was fine but the hot water drips. Set up of the room was also a bit dated without USB charging etc. Overall the experience did not live up to the expectation for a swissotel and we were very disappointed.
Comment from Hotel Management
10-Apr-2017 by Eva Leung, Hotel Management
"Thank you for taking the time and trouble to complete a survey following your recent stay at Swissotel Foshan. At The Swissotel Foshan we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. We've marked down your suggestion and reflect to the management team. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Warm greeting from Swissotel Foshan Quality Manager Eva leung"
5 out of 5
by A verified traveller

One of the Best Hotels in Foshan

Posted 27-Dec-2016 on Hotels
A good 5 star in Foshan, Best thing is that it has HK Internet.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future.
4 out of 5
by A verified traveller

Ok, But Beds are Hard

Posted 11-Dec-2016 on Hotels
The beds are too hard for the typical Western traveler. They need to add soft mattresses.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. Your great comments regarding our beds have been shared with all the team who all join me in thanking you. We've marked down your suggestion. Look forward to welcoming you back soon!
4 out of 5
by A verified traveller from Beverly Hills

Posted 04-Nov-2016 on Hotels
Hotel was nice however WiFi service was not good at all. It was on and off the entire time. Overall I would say a good hotel for the price.
Comment from Hotel Management
07-Nov-2016 by General Manager, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future.
5 out of 5
by A verified traveller

Home away from home

Posted 03-Nov-2016 on Hotels
Brilliant
Comment from Hotel Management
07-Nov-2016 by General Manager, Hotel Management
Thank you for your choosing, we are very glad to read that you enjoy the stay at Swissotel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.