Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from sydney

Great value hotel and excellent service

Posted 01-May-2016
This hotel is in a great location. Great facilities and impeccable service. I've been to this hotel 2 times and will always go there. The staff very professional and very helpful. Amenities A1.
4 out of 5
by A verified traveller from Tokyo


Posted 04-Apr-2016
Comment from Hotel Management
26-Apr-2016 by Secretary, Hotel Management
4 out of 5
by A verified traveller from Dallas

Nice hotel. Good location

Posted 03-Mar-2016
Hotel was nice. The main problem was the mattress was WAY to hard. It was like sleeping on a wood box. Nice room. Nice bathroom. Breakfast was good.
Comment from Hotel Management
25-Mar-2016 by Quincy, Hotel Management
Thank you for choosing to stay with us at Swissôtel Foshan. We would like to apologize for the inconvenience you experienced during in the room and we understand how important the endironment is. Please be assured that we have put measures in place to avoid any reoccurrences. Once again, our sincere apologies. We look forward to welcoming you back to Swissotel Foshan in the future.
5 out of 5
by HADAE from Korea

Happy trip

Posted 10-Jan-2016 on Hotels
Comment from Hotel Management
19-Mar-2016 by Kathryn, Hotel Management
Thank you for chosen Swissotel Foshan and given us such a good evaluation. We are so pleased that you have left a good impression in Swissotel Foshan. Look forward to welcoming you back soon!
4 out of 5

Posted 05-Jan-2016 on Hotels
Comment from Hotel Management
26-Apr-2016 by Kathryn, Hotel Management
2 out of 5
by A verified traveller


Posted 04-Jan-2016
服務不到位,房間設施殘舊,風筒不敢碰, 不是5星酒店。樓層在38樓以上, 要在36樓轉電梯,十分不便。中餐難吃,地方不清潔,睡床有東西咬,門也是破的,難以想像是一家5星酒店。唯一好處是地點在祖廟附近,交通方便。
Comment from Hotel Management
15-Jan-2016 by Foshan Swissotel, Hotel Management
非常感谢您的宝贵意见!敝酒店所有客房位于36—49层,拥有非常好的城市景观。由于是一幢综合性大楼,为了能与办公楼和公寓、商场区分开来,为客人带来更高的私密性,因此需要换乘电梯,为您造成不便,希望您能理解。关于客房设施,我们有计划更换吹风机,相信很快可以得到改善。至于其他细节,希望您能联系我们,提供更详尽的信息,以便我们更好地调查、跟进和提高。我们秉承瑞士酒店管理风格,力求为客人提供高品质的入住体验,非常重视您的意见。 同时,如果入住期间有发现不满意的地方,欢迎及时向我们的同事提出,使他们能更好地跟进。 再次感谢您的意见。 新年刚过,春节将至,籍此祝您新年进步!欢迎您再次入住恒安瑞士大酒店,体验我们的改善!
4 out of 5
by Wai Tak from 香港

酒店各項大致良好, 可選擇再度入住

Posted 04-Jan-2016 on Hotels
工作人員服務良好, 客房寬大整潔, 但淋浴間設計失誤, 水容易漏出浸濕洗手間. 另早餐品種豐富, 但可食用至早上十時三十分的較美味食物, 在九時四十分左右, 已沒有再補充, 令遲來用餐的人客失望 !酒店位置好非常適合逛街.
Comment from Hotel Management
19-Mar-2016 by Kathryn, Hotel Management
非常感谢您的宝贵意见!关于客房设施,我们已联系工程部去跟进,相信很快可以得到改善。至于其他细节,希望您能联系我们,提供更详尽的信息,以便我们更好地调查、跟进和提高。我们秉承瑞士酒店管理风格,力求为客人提供高品质的入住体验,非常重视您的意见。 同时,如果入住期间有发现不满意的地方,欢迎及时向我们的同事提出,使他们能更好地跟进。再次感谢您的意见。 新年刚过,春节将至,籍此祝您新年进步!欢迎您再次入住恒安瑞士大酒店,体验我们的改善!
1 out of 5
by Pui Yui from Hong Kong

Bad Experience in Swissotel

Posted 29-Dec-2015 on Hotels
Hotel was full, due too many group tour! Breakfast was bad, no refill, dirty table, no service, bad staffs attitude, etc Room conditions good. Totally disappointed. Not 5-stars hotel standards! I had lived Swissotel & this group hotels around the world (EU, US, Asia). This Swissotel Foshan is the bottom! Improvement is needed!
Comment from Hotel Management
28-Mar-2016 by Kathryn, Hotel Management
We sincerely apologize for the inconvenience and service lapse that you received during your stay. we've marked down your suggestion and reflect to the management team. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future.
4 out of 5
by A verified traveller

Bon rapport qualité prix et bon confort

Posted 10-Dec-2015 on Hotels
Hotel confortable d'un bon rapport qualité prix. Le service est correct. Le restaurant italien est un peu cher pour ce qui est proposé. Les chambres sont propres et spacieuses.
5 out of 5
by Susanne from Stockholm

Perfect as always

Posted 08-Dec-2015 on Hotels
We stayed 3 nights at Swissotel this time and it was perfect as usual. We are coming back for sure!