Ratings based on 160 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Nice hotel, nice service but poor wifi

Posted 26-Dec-2016
I had strongly stressed that the room needed was non smoking room but I had received a smoking room despite my request but the front staff was good. They had changed altogether 3 rooms for me. At the end, I was very thankful for the room received. however, hotel seems to have very poor wifi, I can't use wifi quick enough for anytime. This is very bad for me since I'm on my business trip. I had managed to inform them during my check out time and was told that they can provide me with extra connection. So, for this hotel nothing can receive naturally, it is important to let them know or complain at the point of trouble.
5out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Hotel is centrally located

Posted 23-Nov-2016
Pros: easily excessable
Cons: enforce non smoking rules in hotel restaurant and at rooms designated non smoking
Location: Metro subway to Guangzhou and a new shopping and office complex is about five minutes walk
Even we were given a room on the non smoking floor a guest near by was smoking.
5out of 5
Recommended
for Everyone
by A verified traveller from Sammamish, United States of America

Posted 18-Nov-2016
Cons: enforce non smoking area
good location, shopping is within walking distance
4out of 5
by A verified traveller

Clean and nice

Posted 21-Oct-2016 on Hotels
A nice and convenient hotel within the city area
4out of 5
Recommended
for Everyone
by A verified traveller from hk

easily accessible for food, shopping and MTR

Posted 12-Oct-2016
staff is nice and give responsive service, location is good that easily accessible, nice breakfast buffut, the only bad comment is you can hear very clearly what people talking about in the corridor from the room...
5out of 5
by A verified traveller

Posted 30-Sep-2016 on Hotels
好是好,就是贵
5out of 5
by A verified traveller

5 out of 5!

Posted 28-Sep-2016 on Hotels
I think this is the best hotel in Town. The room is great, and the staff is one the best I've seen. Highly recommend it.
1out of 5
by A verified traveller

Posted 27-Sep-2016 on Hotels
The quality of songs delivered by the dual Filipino female singers at the lounge are not quite good as fare I myself sm concerned.
4out of 5
by A verified traveller

有待改善

Posted 20-Sep-2016 on Hotels
本人四點check in ,但房間還未清潔,還要等待半小時,慶幸是樻檯職員很有禮貌,上到房間,清潔一般,有上手住客物品留下,床左右兩邊向下傾斜,令睡眠質素大大下降
3out of 5
by A verified traveller from hk

Poorest Crowne Plaza ever stayed

Posted 19-Sep-2016
Stayed 2nights (16 - 18 sept) with my mum for her family visiting because of the Excellent Location and reasonable price...However the staffs poor service and their rude guest really scare me away...(it is claimed as 5 stars hotel...however...facility: 4 stars, service: 3stars) - the 2nd days' breakfast, although our table shown "occupied" and we left our belongs on the seats, there's a mainlanders-looking male move away our belongings then took our seat, then I asked him to leave and explain this table has been occupied...anyway he refuse and I tangled in arguing with that rude male, we argue so loudly, the staffs nearby should aware...however they didn't come...until I wave them to come to seek for their assist...for the sake of not disturbing others guest or kind of very basic customer service, I really feel shock a stars rating hotel providing such kind of service! - breakfast really overcrowded, long queue everywhere, no dish, no cup, food container empty... - the last day morning: we not yet check-out, there's a staff simply get-in our room without ringing the bell or knock the the door (she explained she enter the wrong room)! Then, I locked all the locks to prevent similar case happen. However, 30min later the staffs ring our bell non-stop, then I get up to open the door and have a ask...they said they got the wrong message that our room has been check-out, so they ring the bell for the sake of cleaning-up! Come on! The locks are locked inside! Check-out?! ...