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Reviews of Mercure Fortaleza Meireles Hotel

3.5 out of 5
Mercure Fortaleza Meireles Hotel
Rua Joaquim Nabuco 166 Meirelles, Fortaleza, CE

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 259 reviews" "
Rating 8 - Good. 81 out of 259 reviews" "
Rating 6 - Okay. 54 out of 259 reviews" "
Rating 4 - Poor. 14 out of 259 reviews" "
Rating 2 - Terrible. 13 out of 259 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Milena T

Travelled with family
Liked: Staff & service
Hotel necessita de reformas. A localização é excelente, e tivemos que pagar o café da manhã dos adolescentes, apesar de estar incluso na reserva. Cama desconfortável.
Stayed 1 night in Oct 2020
Response from Geisiane Rodrigues on 26 Oct 2020
Olá Sra. Milena, Nas condições da reserva indica que o café da manhã é incluso (quando incluso nas diárias) para os adultos da reserva e uma criança até 12 anos. Caso tenha crianças maiores de 12 anos, o valor será cobrado diretamente. Pedimos desculpas pelos transtornos e esperamos revê-los em breve. atenciosamente,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Could do with refurb but good value
Stayed 5 nights in Oct 2019

6/10 Okay

Manoel

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019

10/10 Excellent

Marianna Makarukha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great location, very friendly and helpful personal! I will recommend this hotel
Stayed 1 night in Jul 2017
Dear Marianna, We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helenilde Sousa Gerente Geral Mercure Fortaleza Meireles

6/10 Okay

Blaise

Liked: Staff & service
Disliked: Property conditions & facilities
Response from General Manager on 24 Aug 2016
Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja mais agradável que a anterior. Cordialmente Marcio Queiroz

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished and good location
Rooms were recently refurbished, so they look very new, but I have stayed in this hotel in the past, and while brand new, my room was half the size of what it was before... but it was a good stay.
Response from General Manager on 24 Aug 2016
Thank you for responding to our survey and tell us about your experience at the Mercure Fortaleza. We are sorry not to have responded to all their expectations of new rooms, my sincere apologies. I'd like to inform you we still have rooms with structure similar to what you already know in the standard category, also refurbished.    Once again thank you have told us your experience during your stay with us and hope you will give us the opportunity to better serve you in the near future.

6/10 Okay

Terence, Lisburn

What, no pool. :-(
A very basic hotel. The swimming pool was out of use throughout my stay. This was very disappointing, especially as I only learnt about it on my arrival. In such a hot country, a pool is important. Had this information been available to me during the booking process, I would have found another hotel!!!!
Thank you for responding to our survey and tell us about your experience at the Mercure Fortaleza Meireles . We're sorry we have not responded to every expectation , my sincere apologies . At Mercure , we seek to provide a high level of service to each of our customers, so your feedback is very important to us. Be sure that we will be taking appropriate measures to correct any points recorded as opportunities for improvement and prevent future occurrences . Thank you have told us your experience during your stay with us and hopefully give us the opportunity to better serve you in the near future .

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort
Agradecemos por responder à nossa pesquisa e apreciamos imensamente suas respostas referentes à sua hospedagem no Mercure Fortaleza Meireles. É sempre um prazer receber impressões positivas. Suas respostas e análises serão compartilhadas com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Mercure
The hotel is ok but if feels old. The rooms are outdated. You can get a better hotel for a similar price.
Response from HELENILDE SOUSA on 15 Nov 2017
Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helenilde Sousa Gerente Geral Mercure Fortaleza Meireles

2/10 Terrible

Zvika, Israel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
my attrocious experience with the hotel
bad value for money almost a fraudI booked to the hotel when arrived with confirmation they didn't have it and in 600am caused me to leave my room because of not availabilityI I called the callcenter of hotels who for hours didnt solve me the problem in the evening "they found me a place in my previous room" the checkout at 600AM prevent me to take a breakgfast I paid for (I have 5 minutes) because I had to leave my room promptly and also to take an excursion at 715

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good location and spacious room
We stayed here while attending the World Cup. It has a good location near the beach and night market. Our triple was spaciuos with two seprate bedrooms and a living room plus small kitchen/refrig. Very few people speak anything other than Portugese but that was true of Fortaleza overall. Not luxery by any means, but still nice enough.
Response from HELENILDE SOUSA on 15 Nov 2017
We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helenilde Sousa Gerente Geral Mercure Fortaleza Meireles

8/10 Good

Jesse, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and value
Really great value for the money, especially given location and time (World Cup!). Staff helped me find a room to take calls in even though it was well before the check-in time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel
Everything wonderful! A huge room and very well decorated!
Response from HELENILDE SOUSA on 15 Nov 2017
We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helenilde Sousa Gerente Geral Mercure Fortaleza Meireles

8/10 Good

Mark, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fortaleza Mecure Good Accomodations Excellent Staff
You have to realize that when in Fortaleza you are stepping back in time in some respects if you are used to American Hotel or Major European City Hotels. This is a very comfortable hotel. The rooms are large the staff is friendly and the restaurant is very nice. This hotel is one block from the Beach. The decor is pretty much 1970 but the rooms were very clean and the bed was comfortable. I think if you want safe comfortable and clean rooms for a good price this is a great value. The staff speak fluent English and are happy to help in any way they can. The restaurant staff were also very accommodating and the food is excellent. A very nice breakfast is served daily with many options both American and European style foods. It is very basic but comfortable. There is currently a new building going up across the street so there is construction noise during the day. This is true in several locations around Beira Mar due to the growth of the economy and prep for the upcoming World Cup in Brazil.
Response from HELENILDE SOUSA on 15 Nov 2017
We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helenilde Sousa Gerente Geral Mercure Fortaleza Meireles

6/10 Okay

Edward, Washington, DC

Liked: Cleanliness, room comfort
Mercure Fortaleza Meireles: Mixed Bag
Overall, my 9-night stay at the Mercure was pleasant, but the Front Desk personnel were at times rude and unhelpful (i.e. refusing to make change of a R$ 100 note so that I could take a taxi from the hotel). They also seemed incapable of completing basic tasks like faxing a document for me. The suite itself was clean and comfortable (the bed was very comfortable with a nice firm mattress). Only other complaint is that the "gym" consisted of two broken down pieces of equipment and the swimming pool was closed (being rebuilt or torn down, I could not discern). The breakfast buffet was ample, but they could have had more hot foods and they ran out of some items almost every morning.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Always a Great at Mercure Fortaleza
This was my third time at Mercure Fortaleza within 4 years and I can easily point the reasons I keep on coming back: 1 - Friendly Staff 2 - Great Service 3 - Big, Nice and Cozy Rooms 4 - Central Location

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nota 7
Limpeza do quarto ruim. Falta muita coisa no restaurante. Os talheres e pratos logo acaba. Nem se compara com o mercury de Curitiba e BH. O pessoal do restaurante muito atencioso. Sempre faltando café e leite. Não sei se é pouco funcionário. Favor ver isso. A recepcionista Nivea muito atenciosa e educada.
Stayed 7 nights in Jan 2024

10/10 Excellent

Pedro

Travelled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

Zêyne da Silva Barros

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Bruna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

YASMIM CAROLINE P DO AMAR

Stayed 5 nights in Oct 2023

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel perto da orla beira mar
Hotel perto da orla beira mar, café da manhã maravilhoso... a funcionária Vera do café muito prestativa...A única coisa que fiquei triste, foi por eu ter ligado bem antes para o hotel , e disse se poderiam fazer algo surpresa, pois estaria indo de comemoração ao aniversário de casamento... e quando cheguei nada feito... pedir novamente e nada feito de novo... ficou só na promessa que fariam... mas de resto, tudo ok.
Stayed 6 nights in Oct 2023

2/10 Terrible

roberto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel horrível
Hotel velho, quartos e banheiros cheio de manchas, mobiliário antigo, não vale o preço que cobram, qualquer hotel 2 estrelas é melhor que esse Mercure, que só tem nome
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Não condiz com padrão mercure
Achei o quarto bem velho. Cama boa, lençol bom. Mas restante tudo bem antigo. Não condiz com a marca Mercure
Stayed 4 nights in Aug 2023

6/10 Okay

Murilo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decepção
Pros: Muito bem localizado Café da manhã farto e gostoso Ótimo atendimento Contra: Este hotel necessita o quanto antes de uma reforma. Está nitidamente mal-cuidado com lascas na pintura, portas descascada, rejunte do banheiro escurecidos. O espaço do café de manhã e mal cuidado com jogos americanos que sai na verdade propagando de um produto é de plástico duro. Me hospedei esperando um Mercure com padrão Mercure e me decepcionei
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma ótima localização, o café da manhã é muito bom e a limpeza também. Porém da nossa estadia de 10 dias, em 5 só um elevador estava funcionando. Acho um absurdo que um prédio de 21 andares fique todo esse tempo só com um elevador funcionando pois outros hóspedes disseram q já estava há mais dias daquele jeito.
Stayed 10 nights in Aug 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo beneficio, tv boa, colchão excelente, ar condicionado bom, ducha boa, café da manhã bom e proximo a praia. Estacionamento pequeno e vale um pouco mais de atenção a manutenção dos elevadores.
Stayed 2 nights in Aug 2023

10/10 Excellent

FRANCISCO JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Stayed 5 nights in Jul 2023

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
Nossa estadia foi ótima, viemos no inicio do mês e voltamos agora no fim das férias. Café da manhã muito gostoso, acomodações confortáveis. Ótimo custo-benefício. E além de tudo, a 1 quadra da praia e feirinha.
Stayed 1 night in Jul 2023

10/10 Excellent

Marcelo

Stayed 1 night in Jul 2023

2/10 Terrible

Jonathan, Manaus

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in demorado e burocrático. Ar condicionado do apartamento não funcionou. Iluminação doscorredores inadequada. Necessita pintura e manutenção.
Stayed 1 night in Jul 2023

10/10 Excellent

EDNA

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Henrique Cezar

Stayed 1 night in Jun 2023

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo hotel. Recepção muito atenciosa e simpáticos cafe da manha incrível. Quarto aconchegante
Stayed 1 night in May 2023

8/10 Good

Katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização! Quarto simples, limpo! Bom café da manhã! Bom custo benefício!
Stayed 5 nights in Apr 2023

6/10 Okay

karla

Stayed 1 night in Mar 2023

6/10 Okay

Ives

Travelled with family
O café da manhã não tinha muitas opções é uma coisa que me deixou chateado foi que o quarto logo que chegamos tinha barata.
Stayed 3 nights in Feb 2023

10/10 Excellent

JAMILLA

Stayed 5 nights in Jan 2023

6/10 Okay

Carlo Rodrigo

Stayed 3 nights in Jan 2023

10/10 Excellent

ANDERSON INSLEY

Stayed 1 night in Jan 2023

2/10 Terrible

Andre

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Não recomendo, pode ter problemas e não resolvem
Fiquei no apartamento 506. O apartamento ao lado é de um morador. Ele passou a noite toda fazendo uma rave. Só foi desligar a música depois das 5 da manhã. A recepção não conseguiu resolver nada. Apenas me sugerindo meia noite a mudar de apartamento.
Stayed 1 night in Jan 2023

10/10 Excellent

Jeane Glaucia

Stayed 5 nights in Dec 2022

10/10 Excellent

Jeane Glaucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amei
Quando vou à Fortaleza com minha família costumo ficar no Mercure pq o flat é espaçoso e fica perto de tudo, praias, centro, feiras…
Stayed 5 nights in Dec 2022

10/10 Excellent

waltemir

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita opção e custo-benefício
Excelente atendimento, especialmente o responsável do restaurante Sr. Armando sempre cortês, solicito e com muita satisfação em atender-nos!
Stayed 5 nights in Dec 2022

2/10 Terrible

Alysson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssima
Bem localizado, porem velho, piso do quarto horrível e má conservação. Banheiro com o piso igualmente mal cuidado, mau cheiro horrível. Sem roupas de cama, apenas um lençol fino, ar condicionado não funcionava direito, tive que trocar de quarto e o outro só estava menos pior!
Stayed 1 night in Dec 2022

8/10 Good

Ana Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022