Lobby

Reviews of DoubleTree by Hilton Fort Worth South

3.5 out of 5
DoubleTree by Hilton Fort Worth South
100 Altamesa Blvd East, Fort Worth, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 216 out of 423 reviews" "
Rating 8 - Good. 86 out of 423 reviews" "
Rating 6 - Okay. 52 out of 423 reviews" "
Rating 4 - Poor. 35 out of 423 reviews" "
Rating 2 - Terrible. 34 out of 423 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hamilton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This properly does not have security, our stuff was stolen out of our car. I would not recommend this place to anyone. If you care about your safety don't stay here!
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Valued Guest,Thank you for sharing your experience with us, although we are truly disheartened to learn about the unfortunate incident you encountered during your stay. Ensuring the safety and security of our guests is of paramount importance to us, and we deeply regret that we fell short in providing you with the peace of mind you rightfully expected.We take allegations of theft very seriously and have immediately launched a thorough investigation into the matter. Rest assured, we are implementing additional security measures to prevent such incidents from occurring in the future.While we understand your disappointment and frustration, we sincerely apologize for any inconvenience caused. We value your feedback as it helps us identify areas for improvement and strive to offer a safe and enjoyable experience for all our guests.Please know that your concerns have been brought to the attention of our management team, and we are committed to addressing them promptly. We would appreciate the opportunity to discuss your experience further and regain your trust. Should you wish to provide more details or discuss this matter in person, please do not hesitate to contact us directly.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Sincerely,

6/10 Okay

Janice

Disliked: Amenities
I did not like being charged for parking. Very few employees understand English. It is an average place nothing to brag about.
Stayed 4 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations.Regarding the parking charges, we apologize for any inconvenience this may have caused. We understand that additional fees can be frustrating, and we appreciate your feedback on this matter. We will review our parking policy to see if there are any adjustments that can be made to improve our guests' experience.Regarding the language barrier you encountered with our staff, we apologize for any difficulties you experienced. We strive to provide a welcoming and comfortable environment for all our guests, and effective communication is essential to achieving this goal. We will address this issue with our team to ensure that language proficiency is improved and that all guests receive the assistance they need.We appreciate your honest assessment of our hotel as an average place. We are constantly working to improve our facilities and services, and your feedback helps us identify areas where we can make enhancements.Thank you again for sharing your thoughts with us. We value your input, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,

10/10 Excellent

Kristy

Business traveller
Liked: Staff & service, property conditions & facilities
I would start here again. Price was a good deal
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Valued Guest,Thank you so much for you positive review! I appreciate your feedback and I look forward to welcoming you back to the DoubleTree by Hilton Fort Worth South Hotel & Conference Center.Sincerely,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Valued Guest,Thank you so much for you positive review! I appreciate your feedback and I look forward to welcoming you back to the DoubleTree by Hilton Fort Worth South Hotel & Conference Center.Sincerely,

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been nice to have no charge for parking!!!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Valued Guest,Thank you for choosing to stay with us! I appreciate your feedback and I look forward to welcoming you back.Sincerely,

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel! We appreciate your business and look forward to your return visit to the area.Sincerely,

6/10 Okay

David

It is a bit removed and just an okay experience.
Stayed 2 nights in Oct 2023
Response from Mr. Lyons on 21 Mar 2024
Thank you so much for your stay experience. We appreciate your business. We hope to see you again soon. I will express your experience with the team

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were excellent.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I enjoyed my stay. The staff was amazing and super friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 20 Mar 2024
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 Okay

Nolan

The room was nice and clean just the road was very noisy all night hard to get any sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! I appreciate your feedback and I look forward to your return!

4/10 Poor

Stephen, Carlsbad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now second Hilton brands hotel we have stayed in with lackluster results. Property apparently was a Holiday Inn, and was purchased and renovated. While it did feel updated, it felt like it was a rushed job, and not really finished correctly. Exposed wiring on the a/c unit, poor paint work, and just not clean in general. Stayed two nights and the room was never touched by staff. Area of town is not good. Mostly industrial, but it’s a somewhat rough area of Fort Worth. Pretty good drive to get to anything around I-30. Would not stay here again.
Stayed 2 nights in Mar 2024
Response from Christina Schwiebert on 16 Mar 2024
Dear Stephen,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience at our property did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay.We sincerely apologize for the issues you encountered with the condition of your room. This falls well below the standards we strive to maintain, and we appreciate you bringing it to our attention. Rest assured, we will address these concerns with our maintenance and housekeeping teams to ensure that similar issues do not occur in the future.Regarding the location of our property, we understand that the surrounding area may not have met your preferences. We always aim to provide accurate information about our location to help guests make informed decisions about their stay, and we regret any disappointment caused by the area's industrial nature.Your feedback is invaluable to us as we continuously strive to improve the experience we offer to our guests. We hope that you will consider giving us another chance to exceed your expectations in the future. If you do decide to give us another opportunity, please don't hesitate to reach out to our team directly so that we can ensure your next stay is nothing short of exceptional.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and restore your faith in our hotel.Warm regards,Chriistina Schwiebert

6/10 Okay

Amber

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christina Schwiebert on 16 Mar 2024
Amber,Dear [Guest's Name],Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your perspective on your recent stay with us.While we're pleased to hear that your overall experience was satisfactory, we also acknowledge that there were aspects of your stay that fell short of your expectations, resulting in a 3 out of 5 rating. Your feedback is essential to us as we continually strive to improve our services and enhance the guest experience.We apologize for any shortcomings you may have encountered during your stay. Please know that we take your comments seriously and will use them as an opportunity to identify areas for improvement and make necessary adjustments.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you decide to stay with us again, please don't hesitate to reach out to our team directly so that we can ensure a more positive and memorable experience for you.Thank you once again for sharing your feedback, and we look forward to the possibility of welcoming you back for an improved stay.Warm regards,

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, doors should be shaved so that they can be shut properly.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you loved your stay at our hotel.Your suggestion regarding the doors is greatly appreciated. We will definitely take this into consideration as we strive to continuously improve our facilities and ensure a more comfortable experience for our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved that it was right off the expressway and we could get on and off quickly.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 9 Mar 2024
We thank you so much for your stay with us. We are glad that you enjoyed your stay with us. We hope to see you again.

4/10 Poor

Brittni

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Valued Guest,Thank you for your for your recent feedback. We appreciate your business and look forward to your return visit to Fort Worth, TX!Sincerely,

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were prompt, very professional and polite during check in. The gentleman who checked me in got me a nice quiet room.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business and look forward to your return visit!Sincerely,

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 8 Mar 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business and look forward to your return visit!Sincerely,

4/10 Poor

Kahleigh

Stayed 1 night in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Valued Guest, Thank you for your recent review! We greatly appreciate your business, and we look forward to welcoming you back to our hotel in the near future.Sincerely,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in the area.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 3 Mar 2024
Dear valued guest,Thank you for sharing your wonderful experience with us! We look forward to welcoming you back and ensuring that your next stay with us is just as enjoyable as this one.Warm regards,

4/10 Poor

Taylor

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
No complimentary breakfast or any signs that indicate breakfast is not in fact complimentary. A bill for $50 for 2 people, with no wait staff or service and a cold breakfast of sausage and eggs is a bit pathetic.. also there was a leak in the bathroom of the room I stayed in
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you encountered, as it falls short of the standards we strive to maintain.We understand the importance of transparency regarding our amenities and charges, and we regret any confusion regarding the breakfast offering. Your concerns regarding the lack of wait staff, the quality of the breakfast, and the presence of a bathroom leak are taken seriously, and we assure you that we are addressing these issues with our team to ensure they are rectified promptly.Please know that your feedback is invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,General Manager

4/10 Poor

Crystaleigh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not what I expected from a Doubletree. The room that we had to wait until 3pm to get, was dirty & not cleaned properly before we were given keys. The staff, especially management, was unprofessional & unhelpful in general. Will never stay here again!!
Response from Hotel General Manager on 27 Feb 2024
Dear Valued Guest,We are deeply sorry to learn about your disappointing experience during your recent stay with us. Your feedback regarding the cleanliness of your room and the professionalism of our staff, particularly our management team, is concerning and not reflective of the high standards we aim to uphold at our hotel.Please accept our sincerest apologies for any inconvenience or frustration caused by the condition of your room upon arrival and the level of service you received. Rest assured, we are taking immediate action to address these issues internally to prevent any recurrence in the future.We truly value your feedback as it helps us identify areas for improvement and ensures that we are consistently delivering the exceptional service that our guests expect and deserve. We understand if you choose not to stay with us again, but we hope to have the opportunity to regain your trust and welcome you back in the future to provide you with the superior experience you should have received from the outset.Warm regards,

2/10 Terrible

Billie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late food and housekeeping
Stayed 1 night in Feb 2024
Response from Front Desk Team on 24 Feb 2024
Thank you for staying with us in Fort Worth. We appreciate you taking a moment to share your experience with us. Please accept our sincere apology for the issues you experienced. We have shared your comments with our executive team for additional follow up. We appreciate you bringing these matters to our attention and hope you will give us another opportunity in the future!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. We appreciate your positive review, and we look forward to welcoming you back for Fort Worth, TX!Sincerely,

10/10 Excellent

Beatriz

Liked: Cleanliness, property conditions & facilities
Everything in our room was very clean but hall was dirty also didn’t know they have a parking charge until I got there
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business, and we look forward to welcoming you back to our hotel.Sincerely,

10/10 Excellent

Wanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgrades.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 19 Feb 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business, and we look forward to welcoming you back to our hotel.Sincerely,

6/10 Okay

Candace

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stay was good for a short time room was clean and staff was prompt and friendly
Stayed 3 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business, and we look forward to welcoming you back to our hotel.Sincerely,

10/10 Excellent

Doyle

Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible from 35W. Very clean establishment. And gret customer service
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Valued Guest,Thank you for choosing the Hilton Fort Worth Hotel & Conference Center! I appreciate your business and I look forward to welcoming you back to Fort Worth, TX!Sincerely,

8/10 Good

Daniel

Stayed 2 nights in Feb 2024
Response from Mr. Lyons on 21 Mar 2024
Thank you so much for expressing your experience with us. We hope to see you again soon.

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2024
Response from Mr. Lyons on 21 Mar 2024
We thank you for expressing your experience with us. we are glad you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

gerald

Travelled with family
Liked: Cleanliness, staff & service
Road noise
Stayed 5 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Valued Guest,Thank you for choosing the DoubleTree By Hilton Fort Worth South Hotel & Conference Center. I look forward to your return and thank you for your 5 our 5 rating!Sincerely,

10/10 Excellent

Pershea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel General Manager on 7 Feb 2024
Dear Valued Guest,Thank you for your recent positive review of our hotel. I look forward to welcoming you back on your next visit to Fort Worth, TX!Sincerely,

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 3 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 Excellent

Jacob

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The hotel once inside was nice and clean. The area is just real desolate with little to no amenities. I’m not going to say it was unsafe seeming but just remote in ways. Would stay there again just a little obscure and off the beaten path.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Valued Guest,Thank you so much for taking the time to share your positive review of your stay at DoubleTree by Hilton Fort Worth South Hotel & Conference Center! We're delighted to hear that you had a great experience with us. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any additional comments you'd like to share, we'd love to hear more. Safe travels!Sincerely,

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay at double tree by hilton very safe and quiet location.
Stayed 1 night in Jan 2024
Response from Front Desk on 12 Jan 2024
Thank you for choosing to stay with us and we are glad to hear you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Kerri

Stayed 2 nights in Dec 2023
Response from General Manager on 21 Jan 2024
Dear Valued Guest,Thank you for providing your feedback on your recent stay at DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate you taking the time to share your thoughts with us.We're sorry to learn that your experience was not a perfect 5 out of 5. Your feedback is valuable to us, and we would love to understand more about your stay to see where we can improve. If there are specific areas that you feel need attention or if there's anything we can do to make your next stay more enjoyable, please feel free to share. We're committed to providing the best possible experience for our guests, and your input helps us in that process.We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you again for choosing DoubleTree by Hilton Fort Worth South Hotel & Conference Center.

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, staff & service
No reason parking would be 10$ a day. The breakfast was a 22$ per person buffet with the quality of a continental breakfast at best and our AC didn't work.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 31 Dec 2023
I'm truly sorry to hear about the inconveniences you experienced during your stay. It's disappointing that the parking fee was unexpected and that the quality of the breakfast didn't match the price. Additionally, the malfunctioning AC must have been uncomfortable. Your feedback regarding these issues will be shared with the management team to address these concerns and ensure improvements are made. Thank you for bringing these matters to our attention. We hope to have the opportunity to make things right for you in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Team on 31 Dec 2023
Thank you for your lovely feedback! I am honored to hear that you enjoyed your stay with us at the DoubleTree Fort Worth.We would love for you to come back and visit us again in the future!

2/10 Terrible

Samantha

Travelled with family
Disliked: Staff & service
Worse place to stay
Worse stay I've had in years. The hotel fails to live up to the reviews and descriptions online. I prepaid for buffet breakfast only to learn they don't do buffets on weekdays, the staff was rude, asked several times and wasn't told about the breakfast till we went the next morning to eat. No refunds were allowed so it was just 50 dollars I lost. Parking fee a joke, no reason we should be paying an additional 10 dollars to park when we are guests at the hotel.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 31 Dec 2023
Your feedback is incredibly valuable, and I'll ensure it's shared with the management team to address these issues and prevent similar occurrences in the future. We deeply apologize for the inconvenience caused and hope for the chance to make it right if you decide to stay with us again in the future.

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time Great staff bartender was not a people person rude but hotel was great
Stayed 1 night in Dec 2023
Response from Front Desk Team on 28 Dec 2023
Thank you for sharing your experience! We're delighted you had an awesome time and enjoyed the hotel. We apologize for any inconvenience caused by the bartender and appreciate your feedback. We hope to welcome you back soon for another great stay!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
It was ok, room seemed a little run down but bed was very comfortable. Condition of fold out couch mattress was terrible, had my daughter sleep on couch itself instead because the mattress was so old/bad.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 25 Dec 2023
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the condition of the room, particularly the fold-out couch mattress.We're delighted to hear that you found our staff and service commendable, as well as the overall comfort of the bed. Please be assured that we take your comments seriously and will address the issues you've raised to enhance our guests' experience in the future.Your input is invaluable to us, and we hope to have the opportunity to welcome you back for an improved stay that exceeds your expectations. If there's anything specific you'd like us to note for your next visit, please don't hesitate to let us know. We truly value your patronage and hope to provide you with a more enjoyable experience on your next stay.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Professional staff.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 25 Dec 2023
Thank you! We're delighted you enjoyed your stay with us.

8/10 Good

Javier

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We had previously stayed at this location and over all was a good experience. Good location, right off highway but quite enough and seemed safe as well. Will be staying again for sure.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 25 Dec 2023
We're thrilled you had a good experience! Looking forward to hosting you again soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Team on 19 Dec 2023
Thank you for your lovely feedback! I am honored to hear that you enjoyed your stay with us at the DoubleTree Fort Worth.We would love for you to come back and visit us again in the future!

10/10 Excellent

Rhonda, San Angelo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super sweet. Room was clean and comfortable. Will be back!
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 18 Dec 2023
This is wonderful to hear! We're delighted that you had a pleasant experience with our staff and found your room clean and comfortable. We can't wait to welcome you back on your next visit!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 17 Dec 2023
We thank you for taking the time to give us a 5-star recommendation! We are delighted to hear your stay was nothing less than exceptional. Hurry back soon!

8/10 Good

Miriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't really spent time at the hotel but we have actually stayed here twice already and its calm and relaxing.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 17 Dec 2023
Thank you for your loyalty! We're delighted to hear that you've found our hotel to be a calm and relaxing place during your stays. We appreciate your continued support and hope to welcome you back again soon.

8/10 Good

Alphonso

Travelled with family
Liked: Cleanliness, staff & service
I liked the location, the layout and interior design. My only dislikes were that the key card reader had trouble reading at times and one of the rooms i rented door didn't completely close automactically without being forced. So it was very possible to go out for the day and have your room open for anyone to go inside without your knowledge if you didn't remember physically pull the door close but everything else was great. Overall i would stay again for the price range.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 17 Dec 2023
Thank you for your feedback! We're glad you enjoyed our location, layout, and interior design. We apologize for the inconvenience with the key card reader and the issue with the door. Your comments will help us improve. We appreciate your understanding and hope to welcome you back for another positive experience considering our price range.

8/10 Good

Tamera, Aledo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the traffic from 35.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 17 Dec 2023
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.

8/10 Good

PRISCILLA

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from Front Desk Team on 17 Dec 2023
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.