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Reviews of Hyatt Regency DFW International Airport

4 out of 5
Hyatt Regency DFW International Airport
2334 North International Parkway, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1734 out of 2872 reviews" "
Rating 8 - Good. 684 out of 2872 reviews" "
Rating 6 - Okay. 222 out of 2872 reviews" "
Rating 4 - Poor. 111 out of 2872 reviews" "
Rating 2 - Terrible. 121 out of 2872 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family
Very close proximity to airport and great breakfast buffet offering
Stayed 2 nights in Apr 2024
Response from Julie on 22 Apr 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from Julie on 17 Apr 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every staff person was kind , generous and extremely helpful. At checkin I was worried about the line behind me as I had several questions. The attendant said “you are my most important customer.” So reassuring and calm.
Stayed 1 night in Apr 2024
Response from Julie on 17 Apr 2024
Thanks so much for recognizing our associates’ commitment to service and hospitality. We're glad you enjoyed your visit and do hope you will return in the near future!

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Customer service very helpful. So close to airport for early flight!
Stayed 1 night in Apr 2024
Response from Julie on 16 Apr 2024
Thanks so much for recognizing our associates’ commitment to service and hospitality. We're glad you enjoyed your visit and do hope you will return in the near future!

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julie on 16 Apr 2024
Thank you for your review. We're delighted to hear you enjoyed your stay with us and look forward to having you as our guest again in the near future!

10/10 Excellent

tina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Julie on 16 Apr 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your brief visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The wait staff in the main dining room were amazing!
Stayed 1 night in Apr 2024
Response from Julie on 15 Apr 2024
Thank you for the nice remarks. We are happy to hear you enjoyed your stay and are pleased to pass along your compliments to our restaurant team. Safe travels and we hope to be your host again soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, quiet, and conveniently located near the airport. We stayed for the solar eclipse and the staff was very friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Julie on 15 Apr 2024
Thank you for your review. We're delighted to hear you enjoyed your stay for the Solar Eclipse. It was an exciting event! When your travels bring you back to the Dallas / Fort Worth, we look forward to the opportunity to serve you again.

10/10 Excellent

Ken

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Julie on 15 Apr 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's at the airport and you don't need to give up super early to arrive at the airport.
Stayed 1 night in Apr 2024
Response from Julie on 16 Apr 2024
Thank you for your review. We're pleased to hear you found our hotel to be convenient to the airport. We hope you enjoyed your stay and look forward to having you as our guest again when your travels bring you through DFW Airport.

2/10 Terrible

Sean

Travelled with partner
Liked: Property conditions & facilities
Incompetent in room dining. Used four different iOS devices, and couldn’t get the QR code to load up the menu. Called down to have the menu Xeroxed, and delivered 20 minutes later. Called down to place an order, and was forwarded to the concierge as in room dining would not pick up. A young man answered, who sounded very confident, and took our order. An hour later, we found out that the order was never submitted! That’s a no bueno. BIG TIME. We will be staying with the Marriott next time, to compare services.
Stayed 1 night in Apr 2024
Response from Julie on 15 Apr 2024
Thank you for your review. Please accept our sincere apologies for the inconvenience and frustration you encountered with in room dining. This falls short of the high standards we strive to provide our guests. Rest assured, we take your feedback seriously, and we will address these issues with our team to ensure that proper training and procedures are in place to prevent similar incidents in the future. We value your patronage and hope for the opportunity to regain your trust on a future visit.

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Beyond the propertys control, but airplane noise sucks. Cpuldnt sleep well. Could insulate the outside noise better if that is possible
Stayed 1 night in Apr 2024
Response from Julie on 15 Apr 2024
Thank you for taking the time to share your experience with us. We understand that noise from airplane traffic can be disruptive to sleep, and we apologize for any inconvenience this caused during your stay. We strive to provide a comfortable environment for our guests and your feedback is valuable to us. We hope to have the opportunity to provide you with a more peaceful stay on your next visit.

10/10 Excellent

Michael, Casper

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Julie on 8 Apr 2024
Thank you very much for your review and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Julie on 8 Apr 2024
Thank you very much for sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was beautiful except the shower was extremely cold or unbearably hot-I tried for several minutes but there was No happy medium. We were on a 10 hour layover, it was late, so I chose cold shower. I called the desk afterwards and they were very understanding. I get another stay in the future. Still had to give them 4 out of 5 stars.
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you very much for your review. We are delighted to hear that you found everything else about your stay to be beautiful and that our staff at the front desk were able to assist you promptly and with understanding regarding the issue with your shower.Please accept our sincere apologies for any inconvenience you experienced with the temperature control in your shower. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we regret that we fell short. We are grateful for your understanding and look forward to the opportunity to welcome you back for another stay. Should you choose to stay with us again, please do not hesitate to reach out to our team should you require any assistance during your stay.

6/10 Okay

Jessica, New Orleans

Stayed 1 night in Apr 2024

8/10 Good

Leonard

Liked: Cleanliness, property conditions & facilities
Good for a layover with a late arrival and early departure. Google maps did not show us the right way to walk from the airport, so if you plan to walk there, please ask airport staff or find the right path before you arrive if arriving very late at night.
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you for your review. Your feedback is truly appreciated. We advise our guests to utilize our shuttle service as the walk from Terminal C is through two parking structures and several sets of stairs. It can be difficult to maneuver with luggage. Thank you for staying with us!

10/10 Excellent

Holland, Las Vegas

Liked: Cleanliness, property conditions & facilities
Huge king room!
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
On behalf of the team at Hyatt Regency DFW we would like to thank you for taking the time to provide us with your wonderful feedback as it is extremely important to us. So glad to hear you had a great experience with us and we look forward to your next stay!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a good decision for an overnight airport stay. Good communication, shuttle pick up and drop off. Clean room, great restaurant, friendly service.
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

Mugambi

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
An excellent experience
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

8/10 Good

Jeremy, WASHINGTON

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Linnet

Business traveller
It’s a bit underwhelming for a 4 star hotel. Hallway walls are dirty, lobby is uninviting, bathroom had a lot of mildew. I appreciate the 24 hour concierge however.
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you for taking time to share your feedback. We sincere apologizes for any inconvenience caused to your recent stay. Providing a clean and inviting environment for our guests is important to us and we are disappointed you were dissatisfied. Our housekeeping team is working diligently to ensure that our standards of cleanliness are consistently met throughout the hotel, including the hallways and lobby area. Additionally, we are taking steps to address any instances of mildew in the bathrooms to ensure a more comfortable experience for all our guests.Once again, we apologize for any disappointment caused, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

8/10 Good

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you for your review. We pride ourselves on providing a superior guest experience and appreciate you sharing yours with us. We hope to welcome you back for your next visit to the Dallas / Fort Worth area.

10/10 Excellent

Sada Sat Simran

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

Gareth

Stayed 1 night in Mar 2024
Response from Julie on 22 Apr 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

10/10 Excellent

Wendy

Stayed 1 night in Mar 2024
Response from Julie on 22 Apr 2024
Thank you for your review. We pride ourselves on providing a superior guest experience and appreciate you sharing yours with us. We hope to welcome you back for your next visit to the Dallas / Fort Worth area.

10/10 Excellent

Cheryl, Fort Wayne

Stayed 1 night in Mar 2024
Response from Julie on 22 Apr 2024
On behalf of the team at Hyatt Regency DFW we would like to thank you for taking the time to provide us with your feedback as it is extremely important to us. So glad to hear you had a great experience with us and we look forward to your next stay!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was extremely comfortable, the staff was very hospitable, and the shuttle from airport to hotel was convenient and thoughtful. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from Julie on 2 Apr 2024
Many thanks for your generous compliments of your recent stay. We are thrilled you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A brief stay during our layover but well worth having a safe place for a meal and some rest with a convenient shuttle to get us to and from the airport.
Stayed 1 night in Mar 2024
Response from Julie on 2 Apr 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your brief visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

10/10 Excellent

Timothy

Travelled with family
The staff were very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Julie on 2 Apr 2024
thank you for your review. We pride ourselves on providing a superior guest experience and appreciate you sharing yours with us. We hope to welcome you back for your next visit to the Dallas / Fort Worth area.

10/10 Excellent

Kye

Business traveller
Liked: Cleanliness, property conditions & facilities
Very close to DFW.
Stayed 1 night in Mar 2024
Response from Julie on 2 Apr 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

4/10 Poor

ioana, morton grove

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Amazing check in process with a new Trainee I believe kaan, might be wrong. He’s from Turkey and lovely. Room had a weird smell Bathroom was dirty Tub and shower linen were dirty Wake up call came late.
Stayed 1 night in Mar 2024
Response from Julie on 2 Apr 2024
Thank you for your review. We're delighted you had an amazing experience at check-in. We would like to apologize for any inconvenience you experienced with your guest room. We strive to provide our guests with immaculate sleeping rooms and take it very seriously when we fall short of our goal. We hope to have the opportunity to welcome back in the future for a much-improved experience.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and easy access to airport
Stayed 1 night in Mar 2024
Response from Julie on 1 Apr 2024
Thank you for your review. We pride ourselves on providing a superior guest experience and appreciate you sharing yours with us. We hope to welcome you back for your next visit to the Dallas / Fort Worth area.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Smooth shuttle service and check in. Friendly staff.
Stayed 1 night in Mar 2024
Response from Julie on 1 Apr 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

Rusty

Stayed 1 night in Mar 2024
Response from Julie on 18 Apr 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

8/10 Good

Ray, reno

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and convent to airport
Stayed 1 night in Mar 2024
Response from Julie on 29 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be nice and convenient to the airport. We are fully committed to providing our guests with a convenient and comfortable stay and we're glad to know that we met your expectations in this regard.We hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Great airport hotel fast check in and freindly staff Convenient store with fast bites for munching especially if you have kids
Stayed 1 night in Mar 2024
Response from Julie on 29 Mar 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fast excellent service
Stayed 1 night in Mar 2024
Response from Julie on 29 Mar 2024
Thanks so much for recognizing our associates’ commitment to service and hospitality. We're glad you enjoyed your visit and do hope you will return in the near future!

8/10 Good

Natalie

Stayed 1 night in Jan 2024
Response from Julie on 16 Apr 2024
Thank you very much for your review and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

Edward, Mentor

Liked: Cleanliness, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024
Response from Julie on 29 Mar 2024
Thank you for your review. We pride ourselves on providing a superior guest experience and appreciate you sharing yours with us. We hope to welcome you back for your next visit to the Dallas / Fort Worth area.

10/10 Excellent

Sarah-Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really comfortable and would happily stay there again
Stayed 1 night in Mar 2024
Response from Julie on 29 Mar 2024
Thank you for the nice remarks. We are happy to hear you enjoyed your stay. Safe travels and we hope to be your host again soon.

8/10 Good

Barry

Liked: Cleanliness, amenities, property conditions & facilities
I like that it’s convenient to the airport
Stayed 1 night in Mar 2024
Response from Julie on 25 Mar 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

KRISTIN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy fast check in and check out. Convenient transportation to the airport. Wonderful resturant on-site
Stayed 1 night in Mar 2024
Response from Julie on 25 Mar 2024
Thank you very much for providing us with your wonderful feedback regarding our hotel. We are very proud of our team and are delighted to share your compliments with them.

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024
Response from Julie on 8 Apr 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your brief visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

10/10 Excellent

Osvaldo

Liked: Cleanliness, property conditions & facilities
All very good
Stayed 1 night in Mar 2024
Response from Julie on 25 Mar 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

10/10 Excellent

Lucie

Liked: Cleanliness, amenities, property conditions & facilities
Number of shuttles that go to shopping, dinning, or the terminals. Great food options inside as well.
Stayed 1 night in Mar 2024
Response from Julie on 25 Mar 2024
Thank you so much for taking the time to share your positive experience during your recent stay at Regency DFW Airport! We are delighted to hear that you enjoyed your visit. We take great pride in providing exceptional service, and we're delighted to hear that our team made a positive impact on your stay.

10/10 Excellent

Joanna

Liked: Cleanliness, property conditions & facilities
Nice breakfast
Stayed 1 night in Mar 2024
Response from Julie on 25 Mar 2024
Thank you for your review. We pride ourselves on providing a superior guest experience and appreciate you sharing yours with us. We hope to welcome you back for your next visit to the Dallas / Fort Worth area.

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Currently staying here for 3 days after flight cancellation with a party of 5. Absolutely fabulous stay! Hotel is immaculately clean, restaurant is fabulous, and the property itself is very welcoming and spacious. But best is the amazing staff— from front desk, to restaurant, to housekeeping— everyone is amazingly friendly, kind, and professional!! They have definitely helped take the stress away from this bump on our trip!
Stayed 1 night in Mar 2024
Response from Julie on 11 Mar 2024
Thank you for your review! We’re delighted we were able to turn an unexpected stay into a pleasant experience. When your travels bring you back to the Dallas / Fort Worth, we hope you will return to Hyatt Regency DFW.

10/10 Excellent

Misti

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location for airport was fabulous
Stayed 1 night in Mar 2024
Response from Julie on 12 Mar 2024
Thank you very much for your feedback and sharing your positive experience. We were pleased to hear that we were able to take care of you during your visit and we look forward to your return.

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
It would be nice if they had some muffins or something like that along with the coffee for when you’re having to leave for the airport early in the morning
Stayed 1 night in Mar 2024
Response from Julie on 11 Mar 2024
Thank you for your review. We strive to provide our guests with early morning options with our Coffee Bar, open daily from 5:00am to 1:00am. We hope you enjoyed your stay and look forward to serving you again in the near future.