Pool
Check availability

Reviews of Holiday Inn Fort Worth North-Fossil Creek, an IHG Hotel

3 out of 5
Holiday Inn Fort Worth North-Fossil Creek, an IHG Hotel
4635 Gemini Pl, Fort Worth, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 913 reviews" "
Rating 8 - Good. 278 out of 913 reviews" "
Rating 6 - Okay. 82 out of 913 reviews" "
Rating 4 - Poor. 46 out of 913 reviews" "
Rating 2 - Terrible. 28 out of 913 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Taryn

Stayed 2 nights in Apr 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Chelsea

Travelled with family
Disliked: Property conditions & facilities
When we arrived, we were told we didn't have a room due to overbooking although we had booked a month prior. No one contacted us about this problem AND we had even called earlier in the day to check on our room and nothing was said then either. Thankfully the lady at the front desk was able to find us a room to stay in but several were out of luck that came in right behind us with the same problem.
Stayed 1 night in Mar 2024
Response from FOM on 18 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FORT WORTH NORTH-FOSSIL CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We had experienced a technical problem where our online reservations and pms system were not talking properly, which ended up in our property being almost completely full. You calling earlier in that day, most likely, there was no issue until around check in time after 3:00 pm.This is not a "normal" issue we do experience and we hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Raven

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Loved the stay of this property, just wish we had known it was under renovations
Stayed 2 nights in Mar 2024

10/10 Excellent

JOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cecilio

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

frederic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No swimming pool or spa available Under maintenance
Stayed 4 nights in Jan 2024

10/10 Excellent

Cindy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay Rooms clean nice easy in easy out.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, room was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Fort Worth North Fossil Creek on 21 Dec 2023
Thank you for staying with us and for your great review! We are so grateful to have the opportunity to be of service to you, and look forward to welcoming you back again.Until then may you stay safe and healthy always.Cheers in warm hospitality,Holiday Inn Fort Worth North Fossil Creek

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Unsafe at night
Stayed 3 nights in Sep 2023

10/10 Excellent

Joy

Stayed 1 night in Dec 2023
Response from Holiday Inn Fort Worth North Fossil Creek on 21 Dec 2023
Thank you for staying with us and for your great review! We are so grateful to have the opportunity to be of service to you, and look forward to welcoming you back again.Until then may you stay safe and healthy always.Cheers in warm hospitality,Holiday Inn Fort Worth North Fossil Creek

4/10 Poor

Rachael

Travelled with family
Disliked: Property conditions & facilities
Go somewhere else!
The ease of check in was fast but it was downhill from there. The room that I was initially given was not ready for me because it had not been cleaned. There were towels on the floor and someone had used the bed. I went downstairs and the agent issued another room. It was better but the the TV in the living area didn’t work, the room stunk , and the bed was horrible. The other big issue was the hotel is under construction. It’s ran down, it’s dusty, there was water on the lobby floor, dining hours were weird because of the remodel. It was not a good stay. I wish I could be refunded or given credit for another stay somewhere else another night. Rooms are so expensive and the quality is terrible. If I would have known it was under construction I would have went elsewhere or stayed next door at the cheaper place. Sad and wasted money!
Stayed 2 nights in Dec 2023

6/10 Okay

Shelby

Liked: Cleanliness
Restaurant and bar was closed
Stayed 2 nights in Nov 2023

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Fort Worth North Fossil Creek on 21 Dec 2023
Thank you for your recent stay with here at Holiday Inn Fort Worth North Fossil Creek! We are delighted to hear you had a good stay, and look forward to welcoming you back again soon.Until then may you stay safe and healthy always.Cheers in warmest hospitality,

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and spacious
If the shower water temperature was a bit warmer, I would give it a five stars. The room was very clean. We had the room with additional space and it was super spacious, same for the bathroom.
Stayed 2 nights in Nov 2023

8/10 Good

Dean W

Stayed 2 nights in Nov 2023
Response from Holiday Inn Fort Worth North Fossil Creek on 21 Dec 2023
Thank you for your recent stay with here at Holiday Inn Fort Worth North Fossil Creek! We are glad to hear you had a good stay, and look forward to welcoming you back again soon and provide you with service worthy of a 5-star review just like you deserve.Until then may you stay safe and healthy always.Cheers in warmest hospitality,

4/10 Poor

Glenn

Stayed 1 night in Nov 2023

4/10 Poor

Chesney

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Did not meet expectations
The room I reserved was not provided and we did not have a place for one member to sleep so she slept on the floor. The staff wasn’t pleasant not accommodating.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Holly

Stayed 1 night in Nov 2023

2/10 Terrible

Lidia

Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable
Stayed 3 nights in Sep 2023

8/10 Good

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Defective
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yunior

Stayed 1 night in Oct 2023

2/10 Terrible

KaCaundra

Disliked: Staff & service, property conditions & facilities
Staff was careless, rude and not helpful at all. Our tv did not work, toilet did not flush properly and when I called the front desk the girl was extremely rude and said she was going to have someone come look at it or call management to have a partial refund on my room. She said she would call back and never did. No one came to fix anything and nothing was done about the charge on my room. The next morning I was told by the breakfast attendant to go to the front desk and ask for 1 more free breakfast voucher and the lady at the front desk was incredibly rude. All around just an awful experience. The hotel has recently been updated but obviously the staff has not been.
Stayed 1 night in Oct 2023

4/10 Poor

Cole

Stayed 1 night in Sep 2023

8/10 Good

Sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel it’s self seemed fine but the ones next door I cant say was. Seen lots of crack heads in the area. The staff mainly the women working the desk was super nice and helpful. We would definitely come back. Seemed to be centrally located to a lot of fun things.
Stayed 2 nights in Sep 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many people walking around at night
Stayed 1 night in Aug 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only thing that upset me was that I paid extra for breakfast but when we got down there at 9:30am they already had the restaurant closed off and had stopped serving people.
Stayed 1 night in Aug 2023

10/10 Excellent

Sonia

Stayed 1 night in Aug 2023

4/10 Poor

Ulrike

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old and doesn’t look like the pictures
Stayed 3 nights in Jul 2023

10/10 Excellent

suzanne

Stayed 1 night in Jul 2023

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Toby

Stayed 1 night in Jun 2023

2/10 Terrible

Lisa

Stayed 1 night in May 2023

2/10 Terrible

Mike

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointment
I booked this hotel specific for the indoor pool and had other choices closer to our venue. We checked in and the pool is and has been closed for a month. Nothing was posted when booking this property. The beds were so hard and could not get any rest or sleep. I will definitely never stay at this hotel again nor would I recommend it.
Stayed 2 nights in May 2023

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was the pool was closed
Stayed 1 night in May 2023

6/10 Okay

Richard

Liked: Staff & service
Scary location, hotel under remodeling
The hotel is under remodeling, so I won't hold that against them. But the problem was the location: it is CRAWLING with scary, homeless, druggy transients. Being right on the freeway, I guess the area attracts bad elements, or maybe drugs are readily available? It felt very unsafe, and the reviews of people whose cars have been broken into should be a clue to not stay in this area. Too bad, as this could be a nice place, with its convenient location and a few dining options.
Stayed 3 nights in Apr 2023

4/10 Poor

Britnee

Stayed 1 night in Apr 2023

4/10 Poor

Thomas

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
There was extensive mold in the bathroom so had to trade rooms after first night. Front desk staff was annoyed that he had to find me another room. Hotel restaurant gave me wrong order and packed salad in box with hot food- making salad Inedible. Same front desk staff was insulting and threatened to call police after I requested a charging block or some other device to charge my phone (I forgot my charging block). - however, after the new hotel management called me later that day, I don’t believe he is in that position anymore and they seemed legitimately serious about correcting anything negative.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kylie

Stayed 5 nights in Apr 2023

6/10 Okay

Schnell

Stayed 1 night in Mar 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff were very helpful and friendly.
Stayed 2 nights in Apr 2023

10/10 Excellent

Schnell

Stayed 2 nights in Mar 2023