Exterior

Reviews of Holiday Inn Express Hotel & Suites Fort Worth Downtown, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 407 out of 1003 reviews" "
Rating 8 - Good. 262 out of 1003 reviews" "
Rating 6 - Okay. 151 out of 1003 reviews" "
Rating 4 - Poor. 90 out of 1003 reviews" "
Rating 2 - Terrible. 93 out of 1003 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a room that was not cleaned that someone recently ate in and that AC didn’t work
Stayed 2 nights in Apr 2024

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Frederick, it's great to see that your stay at the Holiday Inn Express & Suites Fort Worth Downtown met your expectations. We hope to welcome you back in the future, ensuring an even more impressive experience next time. Safe travels ahead.

4/10 Poor

Kathryn

Travelled with family
Disliked: Property conditions & facilities
There was no cold water in the shower. If you wanted any pressure it was so scalding hot you couldnt stand it.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Kathryn, we're genuinely sorry to hear about the issue you experienced with shower temperature and pressure during your stay. Measures are in place to ensure shower facilities are in prime condition, and it sounds like we didn't meet those expectations this time. Your feedback is vital in helping us identify any areas needing immediate attention. We hope you give us another opportunity to deliver a more satisfying experience in the future.

8/10 Good

Shawn

Travelled with family
Friendly staff, clean room Revolving plate in microwave was gone
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Shawn, thank you for your kind words about your positive experience at Holiday Inn Express & Suites Fort Worth Downtown. We're glad to hear that our team members were friendly, and that your room met your cleanliness expectations. Regarding the missing piece in your microwave, we take note of this to provide a top-notch experience for all future guests. We hope to welcome you back soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Amy at the Front Desk. Always smiling willing to help. An Awesome Employee
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Timothy, thank you for the glowing feedback about your experience at the Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear about Amy's exceptional service. Our team members, like Amy, always strive to go above and beyond to enhance your stay. We're looking forward to your next visit. Safe travels until then.

10/10 Excellent

eimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Eimi, it seems like you had a great stay at the Holiday Inn Express & Suites Fort Worth Downtown! We're delighted to see your rating and would love to serve you again in the near future. Thank you for choosing us!

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, enjoyed my stay! Thank You for great service and kind staff!
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Stephanie, it's uplifting to hear that you continually enjoy your stays at the Holiday Inn Express & Suites Fort Worth Downtown! We truly appreciate your recognition of our dedicated service and amiable team members. We eagerly look forward to your future visits!

10/10 Excellent

Jacqueline, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was handy for everything we needed and staff were helpful
Stayed 4 nights in Feb 2024
Response from Customer Service on 28 Mar 2024
Jacqueline, we're absolutely delighted to hear that you found the convenience of Holiday Inn Express & Suites Fort Worth Downtown meeting all your needs. It's great to learn how our team members provided help when you needed it. Thank you for your lovely review, we hope to welcome you back soon!

8/10 Good

Qing

Liked: Cleanliness, staff & service, property conditions & facilities
pretty good
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Qing, thank you for sharing your positive review. We're thrilled to hear you enjoyed your stay at Holiday Inn Express & Suites Fort Worth Downtown. We strive to deliver a pleasing experience for our guests and glad to know we succeeded. We look forward to welcoming you back on your next visit.

6/10 Okay

Dwanna

Stayed 1 night in Mar 2024
Response from Customer Service on 13 Apr 2024
Thank you for sharing, Dwanna.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and convenient close to down town
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Lauren, thank you for your positive feedback. We're delighted to learn that the Holiday Inn Express & Suites Fort Worth Downtown's location was ideal for your travels. Our hotel always strives to provide accessibility for our guests, and it's wonderful to hear we achieved that for you. Looking forward to welcoming you back on your next visit to downtown Fort Worth.

6/10 Okay

Alyssa

Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Alyssa, it seems like your recent stay didn't quite meet your expectations. As we regularly strive to improve our services, we would greatly appreciate any detailed feedback about your experience. When you have a moment, please feel free to share it with us.

6/10 Okay

Susan

This property was within walking distance to the event we were attending.
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Susan, it's good to read that you found our location convenient for your event. Your feedback is greatly appreciated. We hope to welcome you back for any future events you might attend in the area.

6/10 Okay

Kristen

Travelled with family and small children
Liked: Cleanliness
Parking is not sufficient. Limited spaces and difficult to navigate. Dumpsters were overflowing.
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Kristen, thank you for taking the time to share your feedback. We're sorry to hear you found parking to be a bit challenging and noticed the dumpsters needed attention. Your remarks will be used to guide potential adjustments as we aim for a seamless stay for all guests. Your insights are truly valuable to us.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!! They politely put up with my sense of humor.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Feb 2024
Robert, it's wonderful to hear that you had an enjoyable stay at Holiday Inn Express & Suites Fort Worth Downtown. We're glad our team members were able to appreciate your sense of humor. We look forward to seeing you (and your humor) again soon!

6/10 Okay

Julia

Travelled with family
Disliked: Property conditions & facilities
Was happy to be there with other women. Gas station next door felt unsafe.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Julia, we're glad to know you pleased with your stay. We also understand your concerns about the nearby environment. While we take every measure for the safety and comfort of our guests within our premises, we appreciate the feedback on your perception of the surroundings. Rest assured, your comments will be reviewed and taken into consideration.

4/10 Poor

Carissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Thanks for the feedback, Carissa.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Good

Lexie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property to west 7th district. Rooms are comfy and clean. Hot water is only complaint, like warm. Staff was very friendly and helpful. They also have a shuttle that runs a 3 mile radius which is great. Will take you to stockyards and west 7th district.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Lexie, thank you for sharing your experience at Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear that our location was convenient, accommodations were comfortable, and our team members were helpful. We regret any inconvenience regarding the water temperature in your room. We also cheerfully note your shout-out for our shuttle service. It's designed for your convenience, and we're delighted it added value to your stay. Looking forward to welcoming you back for another enjoyable visit.

8/10 Good

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Payton, it's great to see your positive rating for Holiday Inn Express & Suites Fort Worth Downtown. We appreciate you taking the time to reflect on your stay and hope to see you again soon on your future visits to Fort Worth!

4/10 Poor

Brandon

Travelled with family and small children
Bad odor, very limited hot water, shower leaked and very small room
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Brandon, we regret hearing about the issues you experienced during your stay such as the scent, water temperature, bathroom fixture, and room size. We are committed to providing a comfortable and pleasant experience for our guests and your feedback helps us address areas of improvement. We hope to have another opportunity to make your next stay a better one.

10/10 Excellent

Aspen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very kind and helpful. Easy free parking available. Decent breakfast included with stay.
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Feb 2024
Aspen, it's wonderful to hear that you appreciated the courteousness of our team members at the front desk at Holiday Inn Express & Suites Fort Worth Downtown. Your kind note about the complimentary parking and the breakfast included in your stay are also greatly appreciated. We hope we can welcome you back in the future.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Cameron, it's wonderful to read about your great experience at Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back in the future.

8/10 Good

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Parking was limited but overall the place was good.
Stayed 4 nights in Jan 2024
Response from Customer Service on 5 Feb 2024
Elizabeth, thank you for sharing your experience at Holiday Inn Express & Suites Fort Worth Downtown. We're pleased to hear that you appreciated the friendliness of our team members. Your comments about the parking are noted, and we continue to seek better solutions for our guests. We're glad that your overall stay was enjoyable, and we look forward to welcoming you back in the future.

6/10 Okay

Thomas

Travelled with family, Business traveller
Area had homeless folks near open lot. Not enough parking spaces
Stayed 2 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Thomas, it's regrettable to hear about your concerns surrounding the neighborhood and parking availability. We recognize these factors have an impact on guest experience. As for the parking, we're continuously seeking solutions to accommodate more vehicles and lessen the inconvenience. Thank you for your feedback.

6/10 Okay

Shawna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel had lots of problems. 2 broken entry doors, broken laundry machines, my bathroom sink only trickled water, microwave was so small you couldnt make a bag of popcorn. The breakfast option is the same everyday single day. I think this really bothered me because I stayed for 12 days straight. After 7 days, I couldnt eat the same thing. They did tidy up my room and make my bed everyday which was nice. Area is nice and convenient. It is near Montgomery Plaza so there's lots of dining options and entertainment in the area.
Stayed 12 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Shawna, it's disheartening to hear about the inconveniences you encountered during your stay. We understand how frustrating it can be to experience facility issues, and we strive to ensure everything is in working order for our guests. Your feedback on our breakfast variety is also valuable and will be taken into consideration. We'll work diligently to improve upon these aspects for your future stays. On the other hand, it's wonderful to hear that our attentive colleagues tended to your room daily and you found the location convenient for dining and entertainment. We look forward to having another chance to better serve you next time.

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Rooms were reasonably pleasant, and the included breakfast, though limited in selection, was adequate. Corridor and (to a lesser extent) outdoor noise was often noticeable. WiFi worked well. The hotel location was convenient, but many staff members had difficulty describing the complimentary area shuttle service.
Stayed 3 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
George, thank you for choosing to stay at the Holiday Inn Express & Suites Fort Worth Downtown and taking the time to share your experience. We're glad that you found our rooms pleasant and appreciated our complimentary breakfast and reliable WiFi. It's good to know our location was convenient for you. With regards to your comment about the area shuttle service, we'll certainly strive to ensure that our team members are better equipped with information to assist guests. We look forward to the opportunity of welcoming you back.

8/10 Good

Russel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Russel, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown and taking the time to rate your stay. It's wonderful to see we had an overall positive impact on your visit and we hope to welcome you back on your next visit to Fort Worth.

4/10 Poor

bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking is a nightmare. And then no TV. Signal was none existent.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for sharing your feedback, Bryan.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Thanks for the perfect rating, Ron! We can't wait to see you again soon for another amazing experience at Holiday Inn Express & Suites Fort Worth Downtown.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Hillary is an outstanding employee.
Stayed 4 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Heather, it's delightful to hear such positive feedback about a member of our Holiday Inn Express & Suites Fort Worth Downtown. We're glad Hillary was able to contribute to your excellent experience with us. We hope to see you again in the near future.

10/10 Excellent

Shannon

Stayed 4 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the great rating, Shannon!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn Express & Suites Fort Worth Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy nights sleep
It was just an over night stay before a surgery. Room was clean. Beds looked clean. Coffee maker was a no go. But you expect that…We would stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
James, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown for your overnight stay. We're thrilled to know you found the accommodations clean and comfortable. We do apologize for any inconveniences you may have experienced with the in-room coffee facilities. Rest assured, we are looking into this matter to enhance our future guests' experiences. It's great to hear that you would choose to stay with us again - we are absolutely looking forward to welcoming you back.

2/10 Terrible

Linda-CREDIT-RENTAL

Disliked: Staff & service, property conditions & facilities
Not happy
It was not good. My husband and I stayed at 1111 W Lancaster Ave January 12-14 2024. We arrived at about 3:00pm. There was only one lady at the desk. She was checking in a man with 6 rooms and she was having computer problems. By the time she got to us, the line was pretty long behind us. Another lady came to help. We took a cold shower Friday night. Saturday morning water was hot. Coffee pot didn’t work good. Buffet breakfast was okay but ran out before being refilled. Parking was very tight. We had a horse trailer and when asked, we were told they were trailer friendly. (No way). Had to park the trailer elsewhere. Left 7:00 Saturday morning and returned 8:00 that night tired and ready for a shower and bed. Our room had not been cleaned. Called for clean towels and coffee for the next morning. It was delivered to us. The staff was very nice and apologetic. Water was hot Saturday night .We will not stay at that location again.
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Linda, we appreciate you sharing your experience. It appears the arrival process and room amenities didn't meet your expectations, which isn't a standard we usually set. We understand the inconvenience of the parking situation and not having your room serviced as per your expectation. Your feedback regarding the breakfast offerings will be taken into account. We're grateful for your kind words about our colleagues. We always wish to provide a comfortable stay, and it's disappointing to learn we didn't hit the mark for you this time. We hope for an opportunity to better your experience next time.

6/10 Okay

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Gail, it appears that your stay with us left some room for improvement. We appreciate your rating and your feedback is always valuable and welcomed. We hope to have another chance to better cater to your needs in future.

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Overcharged And Won't Go Back
DO NOT PAY FOR PARKING THROUGH HOTEL.COM! Was charged $49 for parking, but it's only $20 directly from the hotel. Additionally, there was no available parking. Hotel had rented it's conference room and the attendees had taken all the guest parking. Staff told us they were supposed to park off-property, but couldn't do anything about those that didn't. That left us having to park off-property when we had prepaid $49 for parking. Staff didn't care. Just stay somewhere else.
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Jan 2024
Michael, it's regrettable to hear that your recent experience fell short of expectations in relation to parking. Thank you for your feedback on intermediaries charging higher prices than the hotel's direct rates; this should indeed be looked into. It's unfortunate to hear about the discord around the parking allocation during the conference event. Our team members should have communicated more effectively and found a suitable solution. We sincerely apologize if the service appeared indifferent. We are committed to making improvements to better serve our guests in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Angela, thank you for choosing the Holiday Inn Express & Suites Fort Worth Downtown. We're genuinely elated that the quality of your stay led to a top rating. We hope to see you again soon for another excellent experience.

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thank you for the perfect rating, Stephanie!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express & Suites Fort Worth Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marquita at the front desk was so helpful and friendly. She made it feel like home away from home. She is wonderful and deserves to be commended for her excellent customer service.
Stayed 4 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Anna, Holiday Inn Express & Suites Fort Worth Downtown is thrilled to hear such good feedback. We are particularly pleased to hear about your positive interaction with Marquita. Such commendable service is what our team members strive for. Here, we consistently aim to deliver an environment that feels like a home away from home, and we are glad Marquita could assist in enhancing your experience. Thank you for recognizing her wonderful efforts. We look forward to welcoming you back in the future for yet another magnificent stay!

2/10 Terrible

Melissa

Travelled with family
I reserved a double bedroom. They wanted to give me a single king. When I told them that it wouldn’t work for me they gave us a king suite. When we pulled the coach bed out the bed was dirty and there was trash in the bed. When I took a shower I could only get HOT water. I had to wash my hair and body off from the sink. There was dirty trash in the trash can when we entered the room.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Melissa, we sincerely regret to hear about the unfortunate issues encountered during your stay. Your experience related to your initial room allocation and subsequent issues with cleanliness and water temperature does not meet the standards we strive to uphold. A deep dive will be conducted regarding your concerns and necessary steps will be taken to rectify these discrepancies. We hope you will reconsider and give us another opportunity to provide a better experience in the future.

8/10 Good

Jennifer Renee

Liked: Cleanliness, staff & service
Every single staff member at this hotel were so friendly and hospitable and it was much appreciated. The hotel was clean but is in need of some repairs and maintenance. Hopefully then invest some funds into the hotel to make it better. Breakfast was good and I enjoyed the free breakfast.
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Jennifer, we appreciate your kind comments about the friendly and welcoming nature of our team members at Holiday Inn Express & Suites Fort Worth Downtown. We're delighted to hear that you enjoyed our breakfast offering. Your remarks concerning the upkeep of our hotel have been duly noted. Please know we're consistently investing in our property to ensure we maintain and improve our standards. We look forward to your return, and the chance to offer an even more delightful experience.

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the amazing rating, Charles!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn Express & Suites Fort Worth Downtown!

6/10 Okay

Laramie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Thank you for sharing your feedback, Laramie!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Good

Javier

Response from Customer Service on 7 Feb 2024
Thank you for the 4-star rating, Javier!It's great your time at Holiday Inn Express & Suites Fort Worth Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but very comfortable.
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Mateo, thank you for your review. We're thrilled to know you had a very comfortable stay at Holiday Inn Express & Suites Fort Worth Downtown. We strive to provide an enjoyable experience for all guests and your positive feedback is truly appreciated.

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great location right outside of downtown FW at a decent price. Easy check-in. Couldn’t ask for more.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few glitches with some appliances in the room not working and the floor ice machine not working. In all fairness, I didn't report them. Everything else shined so bright it was all minor by comparison. Cleanliness excellent. Staff very friendly and welcoming. Convenient location.
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Christine, we're grateful for your high praise of Holiday Inn Express & Suites Fort Worth Downtown. It's heartening to learn that you found our dedication to cleanliness and friendly team members so valuable. We want to thank you for your understanding concerning the brief in-room appliance inconvenience and the floor ice machine issue. Your mention of our excellent location is also appreciated. We trust that during your next visit, every aspect will be perfect!

10/10 Excellent

Stefanny

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the excellent rating, Stefanny!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express & Suites Fort Worth Downtown! We look forward to hosting you again soon.

10/10 Excellent

Laurel

Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Laurel, it's fantastic to see a perfect rating for your stay at Holiday Inn Express & Suites Fort Worth Downtown. It appears your experience was excellent, and we hope to have the opportunity to host you again soon. Your satisfaction is our ultimate reward.

2/10 Terrible

Ty

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
We appreciate your feedback, Ty.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived there original double queen we booked was not available but the front desk was very accommodating to make up for the issue.
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Allyson, it's fantastic to hear that the team at Holiday Inn Express & Suites Fort Worth Downtown were able to ensure your comfort and satisfaction during your visit. We take pride in their commitment to providing the best possible accommodation solutions. Thanks for sharing your positive experience. We look forward to seeing you the next time you're in town.