Pool

Reviews of Hilton Garden Inn Fort Worth Alliance Airport

3 out of 5
Hilton Garden Inn Fort Worth Alliance Airport
2600 Westport Pkwy, Fort Worth, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Klamer

Comfortable bed
Stayed 2 nights in Mar 2024

10/10 Excellent

darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge for parking and they charge for Breakfast. That is not good, when most hotels do not charge for parking or breakfast.New Owner's SUCK!
Stayed 3 nights in Mar 2024
Response from Lupe A on 29 Mar 2024
Hello Darren,Thank you for staying with us and for your feedback. Our Hilton Garden Inn brand has a restaurant onsite and unfortunately breakfast is not included in the rate. I do apologize for my team not informing you about parking, I will make sure to take care of that fee, we apologize for any inconvenience caused. Please let me know if there is anything else I can do for you.

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lupe A on 29 Mar 2024
Hello Claudette,Thank you for staying with us and for your feedback. I am glad to see you had a good stay with us. We look forward to seeing you in the near future.

8/10 Good

Dalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again just hate that they charge for breakfast and parking
Stayed 2 nights in Mar 2024
Response from Lupe A on 26 Mar 2024
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 Excellent

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO COMPLAINTS , NICE AND CLEAN AND EASY CHECK IN AND CHECK OUT ! WHAT MORE CAN U ASK FOR !
Stayed 1 night in Mar 2024
Response from Lupe A on 26 Mar 2024
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 Excellent

Gerardo

Stayed 1 night in Feb 2024
Response from Lupe A on 26 Mar 2024
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 Excellent

Mauricio M

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employees
Stayed 3 nights in Dec 2023
Response from Kielle on 11 Mar 2024
Mauricio M, thank you for choosing to stay with us. We appreciate you. We will let our employees know that you enjoyed their friendliness. We hope to see you again.

8/10 Good

Devin, HUMBLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kielle on 11 Mar 2024
Thanks for the 4 stars, Devin!

6/10 Okay

Takako

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The faucet didn’t close completely. Water was dripping a little bit.
Stayed 2 nights in Feb 2024
Response from Kielle on 11 Mar 2024
Takako, thank you for taking the time to let us know about your experience. We apprecieate your feedback and will address the issues with the appropriate department. We hope that you will stay with us again.

10/10 Excellent

gracie

Stayed 2 nights in Feb 2024
Response from Lupe A on 26 Mar 2024
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Clean rooms.
Stayed 5 nights in Dec 2023
Response from Customer Service on 26 Jan 2024
Jennifer, thank you for enjoying your visit to the Hilton Garden Inn Fort Worth Alliance Airport. Our team members take great pride in maintaining a clean and welcoming environment. We're thrilled you had a pleasant experience and look forward to serving you again in the future.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Danielle, thank you for taking the time to leave a 4-star rating. It's heartening to know your stay at Hilton Garden Inn Fort Worth Alliance Airport met your expectations. We hope for the opportunity to deliver an uninterrupted 5-star experience on your next visit. Safe travels until we meet again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Michael, thank you for your terrific rating of Hilton Garden Inn Fort Worth Alliance Airport. It's always a pleasure to know that guests enjoyed their stay with us. We're looking forward to your next visit!

8/10 Good

Derrick

Stayed 2 nights in Jan 2024
Response from Customer Service on 11 Feb 2024
We appreciate your lovely rating, Derrick!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Fort Worth Alliance Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. We checked in late and had no problems.
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Bradley, it's wonderful to hear that you had a smooth check-in experience at Hilton Garden Inn Fort Worth Alliance Airport, even at a late hour. We appreciate your acknowledgement of our dedicated team. We look forward to welcoming you back in the future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for sharing, Joshua!At Hilton Garden Inn Fort Worth Alliance Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023
Response from Customer Service on 22 Jan 2024
Thank you for sharing your perfect rating with us, Mark!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Fort Worth Alliance Airport! We want everyone to feel right at home at Hilton Garden Inn Fort Worth Alliance Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Brittney

Stayed 1 night in Dec 2023
Response from Customer Service on 22 Jan 2024
Brittney, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Fort Worth Alliance Airport!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our monthly stay at this Hilton. The staff are simply awesome! We have yet to have an unpleasant or negative experience. I spoke with Ivie on the phone regarding specifics for room and she was very accommodating and the room was perfect. The bedding was very comfy and we woke up well rested. We then enjoyed a delicious breakfast, kiddos to the cook. Rosie is very professional and friendly and enhanced our total Hilton experience. See yall next month!
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Cheryl, it's wonderful to hear about your consistently excellent stays at Hilton Garden Inn Fort Worth Alliance Airport. Your positive feedback about Ivie's accommodation and Rosie's professionalism is certainly gratifying. Our team members take great pride in their work to make sure guests are well-rested, well-fed, and entirely satisfied. Your comments validate their efforts. We're eagerly awaiting your next visit!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Sandra, thank you for choosing to stay at Hilton Garden Inn Fort Worth Alliance Airport. We appreciate your positive rating on Hotels.com and are committed to ensuring premier services on your future visits. We're looking forward to welcoming you back!

6/10 Okay

Chantry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here as a couples night away from the kids and to go Christmas shopping the next day. Breakfast is an extra $15, we didnt eat. You have to pay for parking which was odd. The room and hotel was fine. But when we went to leave in the morning, our catalytic converter had been stolen off our truck and a transmission line was severed making it undrivable. We had to have vehicle towed and make a police report. The front desk was informed and we were told the general manager would be contacting us soon. It has been 2 days and we have not heared from them. I have not heard if they have any cameras on the parking area but I could not see any. We were parked front row right by the pool. I would of expected more customer service and cameras since you have to pay to park in their lot.
Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Stayed 1 night in Nov 2023
Response from Customer Service on 17 Dec 2023
Kenneth, thank you for your rating of the Hilton Garden Inn Fort Worth Alliance Airport. It would be wonderful to hear more about your experience so we can continue to improve our service. We hope to welcome you back soon for an even better stay.

8/10 Good

Ruthie

Stayed 1 night in Nov 2023
Response from Customer Service on 14 Dec 2023
Ruthie, your positive rating of the Hilton Garden Inn Fort Worth Alliance Airport is greatly appreciated. We hope you enjoyed your time with us and sincerely look forward to welcoming you back in the near future!

8/10 Good

Cheryl

Stayed 1 night in Nov 2023
Response from Customer Service on 11 Dec 2023
Thank you for the great rating, Cheryl!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Fort Worth Alliance Airport. We'd like to share an even better experience with you soon.

8/10 Good

Tod

Stayed 1 night in Nov 2023
Response from Customer Service on 10 Dec 2023
Thank you for the 4-star rating, Tod!We are delighted to see that you had a wonderful time at Hilton Garden Inn Fort Worth Alliance Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Mary Hope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 15 Nov 2023
Thanks for the great rating, Mary!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hilton Garden Inn Fort Worth Alliance Airport soon, we'd love to have you back!

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 16 Nov 2023
Angel, thank you for choosing Hilton Garden Inn Fort Worth Alliance Airport and for your high rating. We're thrilled to know that you had a pleasant experience. We hope to serve you again soon.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very clean
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
Scott, it's fantastic to hear your appreciation for the pristine environment at Hilton Garden Inn Fort Worth Alliance Airport. We take pride in maintaining a spotless and appealing setting. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

8/10 Good

David, Delray Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cleanliness of my room was outstanding. Some of the lobby furnishings are very worn. None of the PC's in the Business Center worked, so I was unable to get my boarding pass in advance. Having to pay for parking at a suburban location is ridiculous.
Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
David, it's great to know you appreciated the pristine condition of your room at Hilton Garden Inn Fort Worth Alliance Airport. However, your observations about the lobby furnishings and our Business Center functionality have been noted. We're certainly committed to maintaining high standards across all our facilities. Regarding parking, it's a necessary measure to ensure adequate, secure space for all our guests' vehicles. We appreciate your understanding and look forward to your next stay with us.

4/10 Poor

Scarlett

Travelled with family
Liked: Staff & service
Go to a best western or holiday inn express
Wi-Fi did not work, tv was in black and white. They also charge $15 for breakfast in the morning which was not great. Waffle House was better and cheaper! Staff was nice though. Bathroom was dingy and lightbulb was out. I definitely expected more for the coat!
Stayed 2 nights in Nov 2023
Response from Customer Service on 6 Nov 2023
Scarlett, it's disappointing to hear that your recent stay was less than expected. We regret to know there were challenges with your room connectivity, television, and the bathroom facilities. Rest assured, our team members are committed to providing top-tier service and improvements are consistently made to ensure each guest enjoys their stay. Moreover, our breakfast pricing is in line with the quality and variety we strive to provide. That being said, we appreciate your gracious remarks regarding our courteous team members. We are committed to addressing the concerns you've mentioned and we hope you will consider giving us another chance to deliver the superior experience you deserve.

4/10 Poor

Vonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to pay for your own breakfast, which is outrageous, and the food is cold. They provide shampoo and conditioner in your shower and the bottles were empty. The tub filled up with water while I was taking a shower, and the lounge closes at 10pm every night.
Stayed 2 nights in Oct 2023
Response from MIlton Cruz on 31 Oct 2023
I apologize for your not really good experience with us, the last thing we want is to provide a bad service to our guest. Would you please let me know how son did we fix your tub and provide the amenities you were missing in your room? Did we make it right as soon as you reported to the front desk? Please let us know.Thanks

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2023
Response from Customer Service on 20 Nov 2023
Thank you for the feedback, Ingrid.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel, comfortable bed, but pillows too soft. We were on the 4th floor and room was uncomfortably warm. A/C struggling to keep cool, but would recommend this hotel.
Stayed 1 night in Oct 2023
Response from Kielle on 25 Oct 2023
Thanks for your feedback, Stephanie! We are happy to hear that you enjoyed the hotel cleanliness. We look forward to seeing you again in the future.

2/10 Terrible

Samuel

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Expedia you owe me I never could get checked into my room. And you fixed it once. And they still couldn't check me in. I had to book a completely different booking not with your service.. You are stealing my money and i would like it back..
Stayed 1 night in Oct 2023
Response from Kielle on 24 Oct 2023
Mr. Gaston, I'm sorry to hear that we were unable to accommodate your reservation. Please contact Expedia directly to correct any billing issues. Thank you.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Thanks for the perfect rating, Jay! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Fort Worth Alliance Airport. Have a great day!

8/10 Good

Gordon

Stayed 1 night in Oct 2023
Response from Customer Service on 8 Nov 2023
Gordon, thank you for choosing the Hilton Garden Inn Fort Worth Alliance Airport. We're pleased to see your rating reflects a satisfying stay. Your support as our guest is greatly appreciated, and we hope to welcome you back for another enjoyable visit.

10/10 Excellent

Laci

Liked: Amenities
Hotel and amenities were very nice! Staff was nice and everything was very clean. Nicest hotel in the immediate area!
Stayed 2 nights in Oct 2023
Response from Customer Service on 16 Oct 2023
Laci, we're thrilled to hear about your positive experience at Hilton Garden Inn Fort Worth Alliance Airport. It's great to know that our well-maintained facility, welcoming team members, and top-tier amenities resonated with you during your stay. We aim to be the finest in the area; your feedback certainly signifies that we're on the right track. Thanks for your time, and we hope to see you again soon.

8/10 Good

Dora

Stayed 2 nights in Oct 2023
Response from Customer Service on 17 Oct 2023
Dora, we appreciate the positive rating you gave Hilton Garden Inn Fort Worth Alliance Airport. We hope to see you again in the future to provide another great experience.

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax!!
We love staying here!! Convenient to family, and an excellent location!! Food, bar and snacks along with a pool and hot tub, make for a great get away!! We are frequent guests here!!
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct 2023
Marla, thank you for sharing your delightful experiences with Hilton Garden Inn Fort Worth Alliance Airport. It pleases us greatly to know our location, dining options, and amenities like the pool and hot tub consistently meet your needs and provide a wonderful getaway. As frequent guests, your loyalty does not go unnoticed, and we're thrilled to continue welcoming you back for more enjoyable stays. Thank you again for choosing us.

10/10 Excellent

CURTIS JUNIOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent and the staff. The hotel has a fair kitchen with some good varieties to choose. My grade B
Stayed 4 nights in Oct 2023
Response from Customer Service on 7 Oct 2023
Curtis Junior, thank you for your review. We're delighted you enjoyed your stay at Hilton Garden Inn Fort Worth Alliance Airport. It's pleasing to hear about your positive experience with our team members and the variety of options at our kitchen. We hope to welcome you back soon for another splendid stay.

4/10 Poor

Eureka

Travelled with family
Disliked: Cleanliness
Sheets were not clean on one of the double beds. No daily house cleaning, you had to inform front desk the day before if you desired this service, I’ve never experienced this before.
Stayed 3 nights in Sep 2023
Response from Customer Service on 4 Oct 2023
Eureka, we regret to hear that certain aspects of your stay did not meet expectations. Rest assured that cleanliness and guest comfort are paramount to us and our team is currently exploring improved communication methods regarding our housekeeping services to enhance guest experience in the future. We hope that you'll give us another chance to demonstrate our commitment to quality service.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 2 Oct 2023
Thank you for the great rating, Brandi!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Fort Worth Alliance Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was awesome, very comfortable and the staff was very kind and attentive. We enjoyed our stay and would stay again.
Stayed 3 nights in Sep 2023
Response from Customer Service on 28 Sept 2023
Thanks for the amazing rating, Don!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Fort Worth Alliance Airport!

10/10 Excellent

Marsha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back
Stayed 1 night in Sep 2023
Response from Customer Service on 28 Sept 2023
Thank you for the fantastic rating, Marsha!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Fort Worth Alliance Airport! We can't wait to see you again soon.

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Amazing!
Stayed 1 night in Sep 2023
Response from Customer Service on 28 Sept 2023
Thank you for the wonderful rating, Eduardo!It's fantastic you enjoyed your time at Hilton Garden Inn Fort Worth Alliance Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

bud, longview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every month while visiting family very convenient and friendly
Stayed 1 night in Sep 2023
Response from Customer Service on 28 Sept 2023
Thanks for the outstanding rating, Bud!We're delighted your time at Hilton Garden Inn Fort Worth Alliance Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 6 Sept 2023
Thank you for the amazing rating, Eric!It's great your time at Hilton Garden Inn Fort Worth Alliance Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay 8/19/23. Room was a little damp feeling, but after we turned down the air a bit, I didn't notice it after. The hotel had everything we needed! The restaurant was pretty good and breakfast was delicious. Kielle gave great customer service and greeted us every time we passed by the desk.
Stayed 1 night in Aug 2023
Response from Customer Service on 25 Aug 2023
Heather, it's delightful to hear of your satisfactory experience at Hilton Garden Inn Fort Worth Alliance Airport. While it's regrettable that your room initially felt a tad humid, we're glad it was no longer a concern after some time. We appreciate your positive comments concerning our restaurant and delectable breakfast, and we're pleased that Kielle was able to leave a lasting impression with wonderful service. We can't wait to welcome you back for another memorable visit.

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the swimming was awesome 👌 and the room was beautiful.
Stayed 1 night in Aug 2023
Response from Customer Service on 21 Aug 2023
Robert, thank you for sharing your experience at the Hilton Garden Inn Fort Worth Alliance Airport. We're thrilled to hear you enjoyed our swimming facilities and found your room to be beautiful. Your positive feedback is greatly appreciated and we hope to welcome you back soon.

10/10 Excellent

Raul

Stayed 3 nights in Aug 2023
Response from Customer Service on 28 Aug 2023
Thanks for the perfect rating, Raul!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Fort Worth Alliance Airport.