Ratings based on 135 Verified Reviews

3.1 out of 5
50% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2017
I am a frequent guest at the City View location. It’s always a great experience.
Comment from Hotel Management
18-Nov-2017 by Hotel Management, Hotel Management
Thank you for being our loyal guest and for sharing your wonderful review about Extended Stay America. We are thrilled to know you loved the convenience of our location and enjoyed the view from your comfortable room. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management
2 out of 5
by A verified traveller

No breakfast

Posted 04-Oct-2017
Pros: I was very tired and was able to sleep well. Bed was satisfactory
Cons: Do not advertise you provide breakfast,
I went to breakfast bar at 7 am and I was handed out a breakfast bar. No hot water for chocolate. Coffee tasted old.
Comment from Hotel Management
06-Oct-2017 by Hotel Management, Hotel Management
I apologize for the disappointing stay you had with us. I am sorry to know you were not pleased with our complimentary grab-and-go breakfast. Your comments about will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller from Miramar FL

Great location!

Posted 25-Aug-2017
Great place to stay. Nice to have the kitchen. Great location
Comment from Hotel Management
25-Aug-2017 by General Manager, Hotel Management
Peter, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
2 out of 5
by Du

Posted 16-Aug-2017 on Hotels
Comment from Hotel Management
18-Aug-2017 by Manager, Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
4 out of 5
by A verified traveller

Posted 14-Aug-2017 on Hotels
Comment from Hotel Management
16-Aug-2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Fort Worth - City View. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
1 out of 5
by Forlandria

Very displeased

Posted 11-Aug-2017 on Hotels
I found a roach in the bathroom. My daughter found a bed bug in the bed on the cover. And to top it off the charged me twice.
Comment from Hotel Management
13-Aug-2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
4 out of 5
by Blake

Posted 22-Jul-2017 on Hotels
Comment from Hotel Management
24-Jul-2017 by Manager, Hotel Management
Blake, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America - Fort Worth - City View, and we hope to welcome you back in the future. Sincerely, General Manager 
1 out of 5
by Brittney

Posted 14-Jul-2017 on Hotels
Comment from Hotel Management
15-Jul-2017 by Manager, Hotel Management
Brittney, I am sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, General Manager
5 out of 5
by A verified traveller

Posted 01-Jul-2017 on Hotels
it was very nice
Comment from Hotel Management
03-Jul-2017 by Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Fort Worth - City View. We are delighted to know you enjoyed being with us and had a great stay. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveller

Posted 25-Jun-2017 on Hotels
I didn't care for the hotel. The room was OK, but I had to ask for a coffee pot to be brought to the room. Then I had to ask for some mugs to use to drink the coffee which we finally had to go to the front desk and ask for. The shower let most of the water come out of the faucet and not the shower head. I am glad we were only staying one night.
Comment from Hotel Management
29-Jun-2017 by Manager, Hotel Management
Thank you for the candid feedback. Although you were overall satisfied with your visit, we are sorry we didn’t live up to our typical standards. Your concerns have already been discussed with our maintenance team to take corrective actions. We hope you will choose us again so we can provide you with a much better experience. Sincerely, General Manager