Ratings based on 147 Verified Reviews

3.0 out of 5
51% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from fort worth

Good hotel to stay wirt

Posted 28-Dec-2017
The hotel is a good choice. Only reason it’s not great is because there wasn’t and grab and go breakfast as advertised and I seen 1 bug (not an ant) crawling in the sink. Besides that I had a good experience here.
Comment from Hotel Management
29-Dec-2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the cleanliness issues you had in your room and have shared it with our housekeeping team to ensure it never happens again. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Dec-2017
Check in isn't till 3. However, due to my circumstances this wasn't business or pleasure but rather for a death. I was accommodated immediately and was able to check in early. I appreciated that.
Comment from Hotel Management
11-Dec-2017 by Hotel Management, Hotel Management
Thank you for your review of Extended Stay America. We appreciate you choosing our hotel and are happy to know you liked our early check-in. That being said, we are sorry for your loss. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveller from ft worth tx

Mildew on sheets. Mold on walls. My mom broke out

Posted 26-Nov-2017
Rooms not cleaned daily. Towels and bed sheets have mildew on them. Will never stay at another extended stay
Comment from Hotel Management
29-Nov-2017 by Hotel Management , Hotel Management
Please accept our sincere apologies for the cleanliness issue in your room. Your feedback is important so it is discussed with the housekeeping team to ensure your room receives a deep-cleaning. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. This service is provided to our guests upon request at a minimal fee. We understand the frustration and truly hope you will offer us another opportunity to serve you much better at a future date. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2017
I am a frequent guest at the City View location. It’s always a great experience.
Comment from Hotel Management
18-Nov-2017 by Hotel Management, Hotel Management
Thank you for being our loyal guest and for sharing your wonderful review about Extended Stay America. We are thrilled to know you loved the convenience of our location and enjoyed the view from your comfortable room. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management
4 out of 5
by Karla

Posted 23-Oct-2017 on Hotels
Excellent customer service from the staff!
Comment from Hotel Management
25-Oct-2017 by Manager, Hotel Management
Karla, thank you for sharing your experience at Extended Stay America. We are happy to know you loved the service provided by our courteous associates and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
2 out of 5
by A verified traveller

No breakfast

Posted 04-Oct-2017
Pros: I was very tired and was able to sleep well. Bed was satisfactory
Cons: Do not advertise you provide breakfast,
I went to breakfast bar at 7 am and I was handed out a breakfast bar. No hot water for chocolate. Coffee tasted old.
Comment from Hotel Management
06-Oct-2017 by Hotel Management, Hotel Management
I apologize for the disappointing stay you had with us. I am sorry to know you were not pleased with our complimentary grab-and-go breakfast. Your comments about will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by Andrea

Could use an update

Posted 02-Oct-2017 on Hotels
The hotel is a bit outdated, but served the purpose for our stay there. We didn't have any issues per say, but the carpets were stained and I'm not certain the bed sheets had been laundered because they too had stains.
Comment from Hotel Management
04-Oct-2017 by Manager, Hotel Management
Andrea, it was our pleasure having you as our guest at Extended Stay America and thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and that our facilities and service were to your satisfaction. We appreciate your constructive feedback and look forward to seeing you again. Sincerely, Hotel Management
3 out of 5
by Lisa from Overton Ridge

Posted 26-Sep-2017 on Hotels
it was fine. nothing special.
Comment from Hotel Management
28-Sep-2017 by Manager, Hotel Management
Lisa, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
5 out of 5
by A verified traveller

Posted 21-Sep-2017 on Hotels
Comment from Hotel Management
23-Sep-2017 by Manager, Hotel Management
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
2 out of 5
by Christopher

Bathroom really gross!

Posted 18-Sep-2017 on Hotels
I don't usually post bad review, unless really deserved. I am taking the fairly reasonable price of this hotel into account, but it's pretty gross. Upon entering the room, saw that there were hairs on the toilet and sink, (not a lot but enough) and a cockroach on bathroom floor. The bed seemed really small for a "queen" and both my wife and I thought it was a double. The dresser drawers was beat up and looked like it should have been thrown out years ago. The lady in the room next to us had four dogs and we could hear them barking through the walls loud and clear.! We knew there were four because she walked them through the lobby and we were amazed they allow not one, but four dogs per room!!? As far as the free breakfast, just cheap cellophane sealed muffins and granola bars to "grab and go" and coffee. We will not be returning.
Comment from Hotel Management
20-Sep-2017 by Manager, Hotel Management
Christopher, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager