Ratings based on 126 Verified Reviews

3.1 out of 5
50% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Miramar FL

Great location!

Posted 25-Aug-2017
Great place to stay. Nice to have the kitchen. Great location
Comment from Hotel Management
25-Aug-2017 by General Manager, Hotel Management
Peter, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
1 out of 5
by Kristalyn

Posted 19-Jun-2017 on Hotels
I booked a room on Saturday night and when we got up to our room our door was open the sheets had blood stains on one of the beds and the next day we left we had bites all over our body so never again will I come back to this hotel this room was dirty.
Comment from Hotel Management
23-Jun-2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
5 out of 5
by Anita

Colonial Tournament weekend

Posted 30-May-2017 on Hotels
We had a very nice stay. The staff was very friendly & anxious to help. This property did not have a pool and we were hot from being at a golf tournament all day, but the desk clerk told us that their sister property, practically right across the street had one that we could use. We did & met some very nice people there.
Comment from Hotel Management
31-May-2017 by Manager, Hotel Management
Anita, thank you for being our guest at Extended Stay America - Fort Worth - City View. We are delighted to read you loved the service from our courteous associates and thoroughly enjoyed your time with us. We value your feedback and look forward to you next visit to our hotel. Sincerely, General Manager
3 out of 5
by Thomas

Posted 29-May-2017 on Hotels
Gnats, cockroaches, dirty mattress and stained bedspread. Will not rebook this hotel.
Comment from Hotel Management
31-May-2017 by Manager, Hotel Management
Thomas, thank you for choosing to stay with us. We sincerely apologize for the cleanliness issue you encountered during your visit. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret the inconvenience caused and hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
3 out of 5
by Florence P

Bare minimum

Posted 29-May-2017 on Hotels
Bare minimum accommodations with not so much as a glass for drinking water. Cockroach crawling about in the morning
Comment from Hotel Management
31-May-2017 by Manager, Hotel Management
Florence, thank you for you candid review. We apologize for the cleanliness issue you encountered. I have shared your feedback with my housekeeping team to make sure this mistakes are not repeated in the future. Please know, our brand standards require us to keep kitchenware at the front desk rather than leaving them in the suites. We are sorry if we didn’t communicate this at the time of check-in. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
4 out of 5
by Nikki

Last minute stay

Posted 29-May-2017 on Hotels
It was nice.
Comment from Hotel Management
30-May-2017 by Manager, Hotel Management
Nikki, thank you for staying at Extended Stay America - Fort Worth - City View. We are glad you had a comfortable experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveller

Convenient location

Posted 28-May-2017 on Orbitz
Very nice staff but rough crowd staying there. Not very comfortable coming and going.
Comment from Hotel Management
29-May-2017 by General Manager , Hotel Management
Thanks for your evaluation. Although you liked our associates and location, we are sorry for the inconvenience you experienced while here. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
2 out of 5
by A verified traveller

Good rate, but issues

Posted 15-May-2017 on Orbitz
We picked this hotel so we would have a kitchen to cook in. When we arrived we discovered the kitchen did not have anything in the cupboards ... no plates, no glasses, no silverware, no pots, etc. We stopped by the desk and asked for these items and they said they would bring them up. This never happened. The bathroom was old and the fan made a very loud banging sound when you turned it on. The coat closet is behind a hanging drape. The free breakfast is basically granola bars and coffee. The price was good (about $85/night) and the beds were comfortable. We visit this area on a regularly basis and probably will not stay here again.
Comment from Hotel Management
17-May-2017 by General Manager , Hotel Management
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to provide you with the stay you deserve. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-May-2017 on CheapTickets
Very good experience and loved the stat. Will definitely come back.
Comment from Hotel Management
12-May-2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Fort Worth - City View. We are delighted to know you had an amazing stay and loved being with us. We look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveller from fort worth, tx

Very welcoming

Posted 07-May-2017
The beds were hard, ants on The countertop, Wi-Fi was horrible, breakfast was nothing but 2 muffins, granola bars, coffee, and oatmeal, (All the good flavors was gone) but the staff was very very nice!..
Comment from Hotel Management
09-May-2017 by General Manager , Hotel Management
Tameka, thank you for your feedback. Although you liked our courteous associates, I am sorry for not meeting all of your expectations. This is not the type of review we usually strive for, and I will be sharing your concerns with the respective teams in an effort to improve our service and facilities going forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager