Ratings based on 184 Verified Reviews

3.0 out of 5
57% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 01-Jun-2018
Comment from Hotel Management
02-Jun-2018 by Hotel Management, Hotel Management
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
1 out of 5
by a verified traveller

Posted 21-May-2018
No one at the check in desk upon arrival for over 10 minutes. Elevator dirty, phone in room dirty, flooring in the elevator area cracked and dirty. Leaking shower that couldn't be fixed as no maintenance workers are available on weekends so we were told.
Comment from Hotel Management
24-May-2018 by Hotel Management, Hotel Management
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
1 out of 5
by a verified traveller from Fort Worth exstanded stay on Overton ridge

Posted 17-May-2018
Hotel was clean , bed was hard ! When I checked in I asked since they where pet friendly hotel do they have rooms , that has been pet free ! Like some hotels keep pets on certain floors ! Because if there’s Any fleas I get ate up by fleas !She said ok. But not the case I got multiple flea bites needless to say I am allergic to flea bites my arms and legs have big swollen bite on them ! My husband never gets bit he also got bit ! The lady a counter said oh sorry !But now a trip to the doctor!!!
Comment from Hotel Management
22-May-2018 by Hotel Management, Hotel Management
Ramona, we are so sorry to learn about this incident. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. While we feel this was an isolated event, the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by a verified traveller from fort worth

Nice and quiet

Posted 12-Apr-2018
I lost a watch and the hotel got back to me promptly regarding its whereabouts.
Comment from Hotel Management
13-Apr-2018 by Hotel Management, Hotel Management
Sean, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by a verified traveller from Little Rock

We will never stay here again. Poor management!!

Posted 06-Apr-2018
Booked 2 rooms at Extended Stay America-Ft. Worth-City View. Booked through Expedia. Instead of booking online I called because the crew would not get there until early in the morning. Expedia agent stated that this was noted on reservation and everything was fine. We called the hotel when we got within 2 hours of arriving and clerk said all was fine. When the men arrived the clerk said we were not in the system even though we had confirmation email. When they showed her the confirmation she said that it meant nothing to her. So my crew had to sleep in the truck. This is not the first time the staff here have been rude. We are also not the only ones experiencing this at this hotel
Comment from Hotel Management
07-Apr-2018 by Hotel Management, Hotel Management
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 19-Mar-2018 on Orbitz
Easy online booking, friendly check in, clean room and all around great experience. Some hotels/motels can be a bit unpleasant, to say the least. However this particular extended stay met all expectations.
Comment from Hotel Management
20-Mar-2018 by Hotel Management, Hotel Management
Thank you for the wonderful review of Extended Stay America. We are thrilled to read you had a great time with us and that you loved all the aspects of our hotel. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by a verified traveller

Posted 17-Mar-2018 on Hotels
Comment from Hotel Management
18-Mar-2018 by Hotel Management, Hotel Management
Ashley, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
1 out of 5
by a verified traveller

Sucked

Posted 17-Mar-2018
Bed was uncomfortable; bed skirt had sticky crap down the side of it; floors were also sticky (super gross); pillows didn't help at all...couldn't even tell I was using one...used my arm as a pillow; shower faucet didn't turn completely off so it dripped the entire time; they don't clean your rooms so we had to go to the front to ask for more towels; and they shouldn't even say they have breakfast cause it's not!! Never again!!!
Comment from Hotel Management
19-Mar-2018 by Hotel Management, Hotel Management
Cathy, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
2 out of 5
by a verified traveller

Rooms not ready

Posted 12-Mar-2018
We had requested things in advance, got to the hotel late and had to wait for what we had already requested.
Comment from Hotel Management
14-Mar-2018 by Hotel Management, Hotel Management
Thanks for choosing us and sharing your review. We sincerely apologize for the wait-time issue you experienced with regard to check-in. Your feedback is discussed with the concerned teams in an effort to deliver better service moving forward. Please give us an opportunity to serve you better on your future visit to our city. Sincerely, Hotel Management
3 out of 5
by a verified traveller

Posted 10-Mar-2018 on Hotels
I found a used toothpick underneath the covers which made me feel as if the room hadn't been properly cleaned. Not to mention the odor throughout the hallway.
Comment from Hotel Management
12-Mar-2018 by Hotel Management, Hotel Management
Thank you for being our guest and sharing your feedback. Although you liked certain aspects of our hotel, we sincerely apologize for the odor and cleanliness issues you encountered while being here. Your concerns have been immediately brought to the attention of our housekeeping department for review and action. We hope you will give us a chance to impress you on a future. Sincerely, Hotel Management