Dear Lori, Thank you for sharing your review. We are genuinely sorry for the unacceptable conditions you encountered during your extremely brief stay. Such experiences are certainly not indicative of the high standards we strive to uphold. We deeply regret the inconvenience caused by the cleanliness issues in your room, the broken elevator, and the unsafe conditions in the parking lot. Please accept our sincerest apologies for the shortcomings you faced with our check-in process as well. Your feedback is invaluable to us, and we will take immediate action to address these concerns with our team and ensure that such lapses do not recur. We understand your disappointment and frustration and hope to have the opportunity to regain your trust in the future. We appreciate your understanding and patience in this matter.Sincerely,Hotel Management

Dear Lanita, Thank you for taking the time to provide us with detailed feedback regarding your recent stay. We sincerely apologize for the inconvenience and disappointment you experienced. Learning about the issues with your room, including the lack of information about the room change and maintenance issues, is indeed disheartening, and we regret not meeting your expectations with our property. Your comments are invaluable in helping us identify areas for improvement, and we are committed to addressing these concerns diligently to enhance the guest experience. We truly appreciate your kind words about our staff, and we're delighted they provided exemplary service despite the challenges you encountered. Your satisfaction is of utmost importance to us, and we look forward to the opportunity to welcome you back for a significantly improved stay in the future.Sincerely,Hotel Management

Dear Oris, Thank you for staying with us and sharing your feedback. We are disappointed that you felt that the hotel did not meet your expectations. Also, we regret that you were unaware of the deposit policy that is to be paid against the cash rent. Our front desk team also shares these policies during check-in. We will take the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management

Dear Susan, Thank you for bringing your experience to our attention. We apologize for the inconvenience caused by not receiving the room you had reserved and the condition of the lobby. We understand your frustration and regret that our team did not resolve this matter during your stay. Rest assured, your feedback has been shared with the relevant individuals to prevent similar occurrences in the future. We value your patronage and hope to have the opportunity to provide you with a much improved and enjoyable stay on your next visit.Sincerely,Hotel Management

Dear mark, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Zentavia, Thank you for your feedback. We're delighted you enjoyed your stay at Extended Stay America overall. We apologize for the inconvenience with the cleanliness of the bathroom tub. Your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a flawless experience.Sincerely,Hotel Management

Dear Denise, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Manuel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear kendra, Thank you for choosing our hotel. It is never our intention to disappoint a guest, and your feedback is very important to us. We are genuinely sorry for the frustration caused. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Christine, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the issues you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Audriana, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Ruby, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Brazshelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read about the inconvenience you experienced during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management

Dear Guest, Thank you for the feedback regarding your stay in our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear james, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Daisy, Thank you for the feedback regarding your visit to our hotel. Please accept our apologies for the leaking faucet and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We also regret any inconvenience you experienced regarding our breakfast service. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear William, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Jeff, Thank you for sharing your experience with us. We are sorry to learn about the issue with your reservation, and we understand how frustrating this must have been. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Guest, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Management

Dear Stephanie, Thank you for your feedback. We apologize we missed meeting some of your expectations and that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we have shared your feedback with the respective team members. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay. We keep our guests informed about this by having this information published on the booking sites. We regret you were unaware of this when checking in. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Karen, Thank you for choosing us and sharing your experience. We appreciate your feedback and are glad the front desk staff provided positive service. However, we apologize for your issues with the room conditions and amenities. Your comments are valuable, and we will address these concerns to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Jocelyn, Thank you for choosing us and sharing your experience. We regret to learn about your experience with the room odor. Our sincere apologies for any inconvenience this may have caused. We take guest feedback seriously and will address this matter promptly. We appreciate you bringing it to our attention and hope you'll consider giving us another chance to provide a more pleasant stay. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Joshua, Thank you for your honest evaluation. Please accept our apologies if we did not provide you with a clean and comfortable room. Additionally, we regret the inconvenience you experienced due to our staff not being responsive to your needs. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request, and this will not be repeated. We hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Maria, Thank you for sharing your experience with us. We're sorry to hear about the odor issue you encountered in the hallway. We'll make sure to address this concern with our team. Your comfort is important to us, and we appreciate your feedback as it helps us improve. Thank you for bringing this to our attention, and we hope you had an otherwise pleasant stay.Sincerely,Hotel Management

Dear Laura, Thank you for choosing our hotel for your recent stay. We regret that you were disappointed with the services. It is always our effort to honor guest's room requests, but it is only sometimes possible depending upon the occupancy. Our front desk team works 24/ 7 to help you make the best time while you are our guest. In response to your review, we will instruct our team to keep the stock of supplies so such a situation does not occur. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to the city for a better experience.Sincerely,Hotel Management

Dear Summer, Thank you for choosing us. We apologize for not meeting all your expectations. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping and pest control team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Leon, Thank you for sharing your review. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Tanya, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suites not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for disrupting your stay caused by the noise disturbances in the hotel. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Tanaye, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for our guests, so reading about our staff being friendly and accommodating is a pleasure. We also appreciate you mentioning the need to update our hotel. Updating and renovating our hotel is always ongoing; various parts are scheduled for renovation soon. We hope you will revisit to see our improvements and dedication to outstanding experiences.Sincerely,Hotel Management

Dear Donnie, Your feedback is much appreciated, and we also appreciate you being our guest. Thank you for sharing the information about the issues with the elevator. Our maintenance team takes great pride in ensuring each guest suite is suitable and well-maintained for our guests. Therefore, we apologize for these issues and any inconvenience this may have caused. Thank you once more for bringing this to our attention, and we hope you will stay with us again when your travels bring you to our area. Sincerely,Hotel Management

Dear kelly, Thank you for choosing us. We are sad about not meeting your expectations of a clean place. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they never repeat. Please accept our apologies for the frustrations this caused you and allow us another chance to change your experience.Sincerely, Hotel Management

Dear Mary, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Kalab, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Kalab, We are sorry you encountered issues with our housekeeping during your stay. It is very unusual for our team to be unresponsive to a guest's needs when made aware of a problem, and typically our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Management