My suggestion is to STAY AWAY
Posted 14-Sep-2015 on Hotels
We thought that this would be a romantic weekend for our anniversary, but boy were we wrong!!
The hotel was shady when you pulled in and seemed to be in a weird area, but I thought that I could deal with that, as we wouldn't be spending too much time there.
The room seemed to be literally falling apart!! There were GIANT cracks in the shower area, where it had then been caulked back together. There were also LARGE pieces of trim missing along the walls, where they had just been painted over instead of being replaced. The sheets had HOLES in them, and the pool was leaf filled and full of algae.
For over 100.00 per night, I was SEVERELY unimpressed!
We called the front desk and were told that they couldn't put us in another room, that they were booked.
We booked it for two nights, but the next morning, when we told them that we would be checking out early (before 11 am) we were told that they would not issue any kind of refund. This was TERRIBLE customer service and I will not be staying there again!
Comment from Hotel Management
09-Dec-2015 by MOHAMMAD, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
MOHAMMAD ASIF MUJTABA