DON'T STAY IF YOU HAVE PETS AT HOME
Posted 02-Aug-2016 on Hotels
This was the worst experience I have ever had. I was accused of having a dog in my room, locked out of my room until I signed the paper saying they were charging me the 50 bucks for the dog. What they were saying was a dog was because the blanket my daughter brought had dog hair on it. It transfered to the couch, so I had a dog. No one would come and look to prove I didn't have the dog. I was then told they would return the 50 dollars if my room didn't smell like a dog. The wi fi sucked, the hot tub was green, one of the phones in my room didn't work, and the ice machine on our floor was broken.
Comment from Hotel Management
10-Aug-2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We do not allow pets in our hotel and our housekeeper found lot of pet hairs in the room, initially we charged a pet fee but after guest told our staff that they do not have any pets in the room and we respect and regard our valued guest and refund the money at the same time.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.