Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
Recommended
for Couples
by Adena from Norman, OK

My suggestion is to STAY AWAY

Posted 14-Sep-2015 on Hotels
We thought that this would be a romantic weekend for our anniversary, but boy were we wrong!! The hotel was shady when you pulled in and seemed to be in a weird area, but I thought that I could deal with that, as we wouldn't be spending too much time there. The room seemed to be literally falling apart!! There were GIANT cracks in the shower area, where it had then been caulked back together. There were also LARGE pieces of trim missing along the walls, where they had just been painted over instead of being replaced. The sheets had HOLES in them, and the pool was leaf filled and full of algae. For over 100.00 per night, I was SEVERELY unimpressed! We called the front desk and were told that they couldn't put us in another room, that they were booked. We booked it for two nights, but the next morning, when we told them that we would be checking out early (before 11 am) we were told that they would not issue any kind of refund. This was TERRIBLE customer service and I will not be staying there again!
Comment from Hotel Management
09-Dec-2015 by MOHAMMAD, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, MOHAMMAD ASIF MUJTABA GM
4 out of 5
Recommended
for Families
by Andrew from Largo,Florida

Posted 26-Aug-2015 on Hotels
Excellent stay...great free breakfast everyday...had a family of five and saved about $300 on breakfast alone for the week....
Comment from Hotel Management
09-Dec-2015 by MOHAMMAD, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We are also very pleased that you did enjoy our hot delicious breakfast everyday. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, MOHAMMAD ASIF MUJTABA GM
3 out of 5
by A verified traveller

Comfortable and close to fast food

Posted 20-Aug-2015
Pros: The staff was very nice and willing to accommodate.
Cons: The free breakfast could improve the juice quality.
Location: We were 20 minutes from many of the great attractions around Fort Worth.
Beds were comfortable and the rooms with a sofa bed were roomy enough to maneuver around one another. Our bathroom smelled of tobacco smoke, to the extent that it would take complete remodeling to take the smell out. The room itself was free of the smell. The free breakfast was less than desirable. The orange juice and apple juice were basically water with a bit of flavor and the waffle batter was bland tasting when cooked. The pool was very small, but kept our kids cool and entertained for the evening. The staff was very nice and offered to switch our room due to smoke smell in the bathroom but we declined the offer due to the fact that we had already settled in for the night and we were not going to be in the room much during our stay (so if you stay here, check the bathroom).
Comment from Hotel Management
27-Aug-2015 by MUJTABA, Hotel Management
It is a pleasure to receive such an exclusive review about our comfortable beds, our pool provided wonderful entertainment and joy to your kids and I am delighted that our staff took care of you very well and take every steps to make your stay comfortable and enjoyable. I really appreciate for pointing out about our juices and I do assure it will be check with the vendor to improve the quality and we are sure that you and your family enjoyed other hot and delicious items of our breakfast. It is the goal of our entire team to provide quality accommodations and exceptional service with friendly Texas hospitality, so that our guests will consider Comfort Suites North Fossil Creek Fort Worth their "home away from home" while Fort Worth. We look forward to your next visit. See you soon!!! Regards Mohammad Asif Mujtaba GM
5 out of 5
Recommended
for Everyone
by A verified traveller

Seriously comfy beds

Posted 17-Aug-2015
Pros: Beds, location, rooms, staff
Cons: The air conditioner may have needed more freon
Let me start by saying that I do not typically write reviews on hotels, but whenever you stay somewhere and their beds are better then your beds at home, something needs to be said about it lol I was in town over the weekend for work. The first hotel that me and my coworker stayed at was the Great Wolfe Lodge. If you know anything about the area, you would know that this is a minimum 3 hundred dollars a night hotel stay because it has a water park attached to it. Now, if I were to compare their room to the Comfort Suites I would give you the surprising answer of the Comfort Suites winning in EVERY aspect as far as the room goes. Their beds were comfier (and didn't give me back pain), their air conditioning actually WORKED and didn't smell musty, and on top of that the whole layout of the room was just roomier. Let's just say that I will definitely be seeking out this hotel anytime I'm in the area for any reason at all. The entire staff was very friendly including Debbie and Chrystal who I mostly dealt with.
Comment from Hotel Management
21-Aug-2015 by MUJTABA, Hotel Management
I am delighted that you enjoyed your accommodations at Comfort Suites North Fossil Creek, Fort Worth Tx while staying in Fort Worth for your work, we strive to offer well appointed and spacious suites with a refrigerator, microwave, and sofa bed in every room for the convenience of our guests. By providing our guests with excellent customer service and complimentary guest amenities such as a generous, full breakfast buffet, a pool/spa area and fitness room, we all very delighted that you did enjoyed our spacious super clean suite and our super comfortable beds, it is our goal to provide our guests with the best value. I will share your excellent positive feedbak about staff and in particular with Debbie and Krystal. We hope you will stay with us again the next time you are in town. We look forward to your return. Kind regards, Mohammad Asif Mujtaba GM
3 out of 5
Recommended
for Families
by Michael from Bullard

hot room

Posted 11-Aug-2015 on Hotels
The air conditioning was not working so they had to put us in another room with one bed start out with 2 beds .did not like that
Comment from Hotel Management
24-Oct-2015 by MOHAMMAD, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, MOHAMMAD ASIF MUJTABA GM
4 out of 5
Recommended
for Families
by Silvia from Laredo

Fort Worth Getaway

Posted 05-Aug-2015 on Hotels
The hotel staff was friendly,courteous and helpful. The continental breakfast was great. The only thing I was not too happy about, is that we booked and suite which is usually divided between the sleeping area and a sitting area, whereas the room we were given had two beds and a sofa sleeper in the same room. Nonetheless, the room was very clean. We enjoyed out stay and would definitely stay there again.
Comment from Hotel Management
24-Oct-2015 by MOHAMMAD, Hotel Management
We are delighted that you chose to stay with us at Comfort Suites North Fossil Creek, Fort Worth, TX.We appreciate you for taking the time to share your experience online with other travelers. It is always a pleasure to receive such an outstanding review. We are happy to hear that you found our accommodations clean and comfortable; moreover, Thank you for complimenting our amazing staff. We are delighted your enjoyed the spacious accommodations and excellent customer service, as well as all our complimentary guest amenities. It was a pleasure to have you as our guest and we look forward to seeing you again soon!we are very pleased that our accommodations and friendly customer service met or exceeded your expectations. We look forward to your next visit. Regards M A MUJTABA GM
5 out of 5
Recommended
for Families
by lisa andrea from Ft. Worth, Texas

Above and beyond...

Posted 02-Aug-2015 on Hotels
The well-trained staff made us comfortable.
Comment from Hotel Management
24-Oct-2015 by MOHAMMAD, Hotel Management
Thank you for complimenting our amazing staff. We are delighted your enjoyed the spacious accommodations and excellent customer service, as well as all our complimentary guest amenities. We greatly appreciate the positive comments and outstanding ratings. It was a pleasure to have you as our guest and we look forward to seeing you again soon! Kind regards M A MUJTABA GM
3 out of 5
Recommended
for Couples
by Lauren from Waco

Nice stay

Posted 27-Jul-2015 on Hotels
Overall, it was a nice stay overall. However, the walls are paper thin...can hear everything. Hallways were hot, but we didn't sleep in the hall...so it doesn't matter. The blackout curtains were not so blackout. The staff was great. The room was very comfortable and roomy. The breakfast was sub-par; went to Burger King down the street.
Comment from Hotel Management
10-Oct-2015 by MOHAMMAD, Hotel Management
Thank you for taking the time to express your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I am very pleased that our staff took care of you very well. We hope to see you again soon! Sincerely, MOHAMMAD ASIF MUJTABA GM
5 out of 5
Recommended
for Families
by Walt from Albuquerque

Great value and excellent service

Posted 26-Jul-2015 on Hotels
We arrived too late to be able to enjoy all the amenities of the hotel in the evening, but the staff was very friendly. Our children loved the pool the morning after, and though we didn't take advantage of the opportunity, the night desk attendant told me that we could use the pool before the posted hour if we were quiet. Breakfast was over and above the average, including scrambled eggs, cheese, potato squares, and sausage patties. There was no doubt we were in Texas: the waffle maker pattern was in the shape of the state! Finally, the price we paid was exceptional relative to the quality of the room. We highly recommend this hotel.
Comment from Hotel Management
10-Oct-2015 by MOHAMMAD, Hotel Management
Thank you so much for recognizing our amazing staff. Most people will find that they all take great pride in serving our customers. Everyone that comes here is a "member of our hotel family" and we try to treat everyone this way. We appreciate your business and thank you for choosing to stay with us at Comfort Suites North Fossil Creek, Fort Worth. I am so pleased that your childern enjoyed our fantastic pool, enjoyed our hot delicious breakfast and above all you find our prices is execptional the service we offer to our all valued guests. It was our pleasure to have you as our guest and we look forward to your return. Regards M A MUJTABA GM
5 out of 5
Recommended
for Everyone
by A verified traveller from texas

a safe place to stay

Posted 13-Jul-2015
Pros: Location-size-comfortable beds-very clean room.
I was having surgery and needed a place to stay for me, my family and our friend. I needed a room that was handicap accessible for my son who is in a wheelchair. The room was so big and comfortable. The beds were so soft and comfy!!
Comment from Hotel Management
16-Jul-2015 by MOHAMMAD, Hotel Management
I do really appreciate you for taking the time to leave asuch positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.