Exterior

Reviews of Comfort Inn & Suites Fort Worth - Fossil Creek

2.5 out of 5
Comfort Inn & Suites Fort Worth - Fossil Creek
6455 Old Denton Rd, Fort Worth, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 406 out of 729 reviews" "
Rating 8 - Good. 199 out of 729 reviews" "
Rating 6 - Okay. 59 out of 729 reviews" "
Rating 4 - Poor. 28 out of 729 reviews" "
Rating 2 - Terrible. 37 out of 729 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

kevin

Travelled with family
Liked: Cleanliness
Nice appearance
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
We would like to extend our gratitude for your feedback Kevin. We pride ourselves on providing a clean and comfortable environment for our guests, which is why we also wanted to let you know if you have any other concerns to let us know.We are always looking to improve upon our services, so we are always readily available to listen and offer assistance.We wish you the best in your travels and hope to see you again soon.

10/10 Excellent

Janell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and so helpful! Great room, very quiet and comfortable. Within walking distance of several restaurants.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Your compliments bring us so much joy Janell!We are always eager to provide comfort, cleanliness, and service with a smile to our guests. We appreciate the time you've taken to share your experience and how you enjoyed your time.We hope to see you again in the near future, so we can continue providing you with great experiences!

6/10 Okay

Crystal

Liked: Cleanliness
Disliked: Staff & service
Breakfast staff member wasnt the most pleasant person. When i asked for assistance, she was very annoyed. Hint: have a morning person work the morning shift.
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
We're sorry to hear that Crystal. We always encourage our staff to be friendly and offer assistance whenever they can. We appreciate your feedback and will be sure to talk to our staff and encourage them with a smile.We wish you the best in your travels and hope to see you in the near future!

6/10 Okay

fernando

Disliked: Cleanliness, amenities
they didn't clean the room
Stayed 2 nights in Mar 2024

2/10 Terrible

Deborah

Disliked: Staff & service
Response from GM on 8 Mar 2024
We appreciate the time you've taken to fill out our online survey regarding your time with us Deborah. On behalf of my entire to apologize. We are disheartened to see you did not have a good experience.We are always available to help with any issues, answer questions, or offer accommodations if available.Please do not hesitate to reach out to us should you need anything. We hope to see you again in the future, so we can offer a far superior experience.

8/10 Good

Thomas

Stayed 3 nights in Feb 2024
Response from GM on 22 Mar 2024
Thank you for taking the time to fill out the online survey, Thomas!It's always a delight to hear from our guests, and we are pleased to see you rate us as you have. We are always looking for ways to provide a wonderful experience and continuously improve on our services.We hope to see you in the near future and wish you the best in your travels.

10/10 Excellent

Chuck

Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Thank you for taking the time to fill out our online reservation regarding your stay Chuck.We take great pride in the service that we offer to our guests. since we want everyone who stays with us to be as comfortable as possible.Should you have any concerns or need assistance, feel free to reach out to us at any time. We're always here to help.Until next time, we wish you the best in your travels.

4/10 Poor

Martha

Travelled with family
Disliked: Staff & service
Room was spacious
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you for taking the time to fill out the online survey regarding your feedback, Martha. We like to offer a comfortable space for all of our guests, one of the great features of our rooms is how much space you have for your own comfort. We are delighted you could enjoy this.If there is further feedback or concerns you have regarding your stay, we'd love to hear from you. We take great satisfaction in providing our guests with a wonderful experience.We hope that the next you visit, we can provide you with a superior experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay!
Stayed 3 nights in Feb 2024
Response from GM on 1 Mar 2024
Thank you for taking the time to fill out our online survey, David. We are excited to hear you find our hotel great!We strive to provide a wonderful experience for all of our guests and we are delighted to know you could experience that.Should you ever need future accommodations or need assistance, please feel free to reach out to us so we can assist!We can't wait to see you again. We wish you the best during your travels.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 1 Mar 2024
Thank you for taking the time to fill out our online survey Jeanette. Feedback means a great deal to us and we love hearing from our guests.We hope you had a wonderful time with us, as reflected by your review. Should you need anything or have further commentary please do not hesitate to reach out to us.We're always here to help and wish you the best during your travels until next time!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities
Had a great stay.
Stayed 2 nights in Feb 2024
Response from GM on 11 Feb 2024
We are delighted to see you had a great stay with us, Luis. We are always looking to provide our guests with a wonderful experience.Should you need a place to rest and relax, do not hesitate to reach out to us. We will be happy to welcome you at any time.May your travels be well and we can't wait to see you again.

8/10 Good

Michael

Travelled with family
The free breakfast was great! The hotel was very clean and the bed was very comfortable. The pool and hot tub were in a separate building that was too cold inside, and the hot tub wasn’t hot. It was only 95 degrees, and no way to turn it up. The water in it was foamy and needed maintenance, quite a turn-off.
Stayed 7 nights in Jan 2024
Response from GM on 5 Feb 2024
We appreciate your feedback Michael regarding your experience. We always encourage our guests to take advantage of the free, complimentary breakfast and it's delightful you enjoyed it.We pride ourselves on providing comfort to our guests, which is why we apologize that our hot tub did not exceed your expectations. We were not made aware of the issues you encountered during your stay, otherwise, we would have looked into the matter immediately.We appreciate your feedback and will bring your concerns to our licensed pool technician. We wish you the best during your travels.

10/10 Excellent

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 13 min drive to Stockyards. Conveniently located off highway. Great staff. Huge comfy clean room! Mattress pillow and bedding super cozy. Everyone super helpful and friendly and yummy breakfast - make yourself a Texas shape waffle!! Highly recommend!!! Safe clean convenient and friendly!! 5 stars!!
Stayed 3 nights in Jan 2024
Response from GM on 1 Feb 2024
Thank you for taking the time to fill out our online survey regarding your stay, Mary Beth.We pride ourselves on bringing an experience to each of our guests they can truly enjoy. We are absolutely delighted to see you had a wonderful time with us and that you could enjoy the area at your convenience.We can't wait to see you again in the near future and wish you the best during your travels!

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Thank you for taking the time to fill out our online survey Paula! We take great care to ensure our guests are comfortable and happy, which is why your feedback is so important.We hope you had a wonderful time with us and we cannot way to see you again! Please feel free tor each out if you need anything.

10/10 Excellent

Alexandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Thank you for taking the time to fill out our online survey Alexandra. We hope the rating you've given us is indication of the wonderful time you've had with us.Our staff always strive to provide a warm environment, so you can feel right at home with us during your travels!Thank you once again for your feedback. If you need anything, don't hesitate to reachout to us!

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 11 Jan 2024
We appreciate the time you've taken out of your day to respond to our online survey. We always look forward to hearing from our guests and how their time with us was spent.If you have any commentary or feedback regarding your stay please do not hesitate to reach out, Logan.We wish you the best in your travels and hope to see you again soon.

10/10 Excellent

Laci

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean and quite spacious. (2 queen suite) however, our toilet didn’t really flush and the shower took forever to drain. Swimming pool was nice and clean. However, the hot tub was disgustingly filthy. We did not like having to walk outside to get to the indoor pool. Breakfast was good. Staff was friendly. Neighborhood was nice, however, there was oddly a significant amount of birds everywhere.
Stayed 4 nights in Dec 2023
Response from GM on 18 Jan 2024
Thank you for taking the time to fill out our online survey regarding your stay Laci. We appreciate the feedback and will look into the matters of your concern. Regarding the birds, this time of year birds like the grace us with visitations in this area of Texas. We hope they were not too much of a disturbance.Thank you once again. We hope to see you in the near future and wish you the best during your travels.

10/10 Excellent

Angela

Stayed 3 nights in Dec 2023
Response from GM on 24 Jan 2024
Thank you for taking the time to fill out our online survey Angela. Your feedback fuels us to keep on improving and provide a warm and friendly environment for our guests.We always want you to feel comfortable, so we greatly appreciate your high rating.Should you need anything, or have further commentary please do not hesitate to reach out and let us know.

6/10 Okay

patrice

Stayed 2 nights in Dec 2023
Response from GM on 11 Jan 2024
We appreciate the time you've taken out of your day to respond to our online survey. We always look forward to hearing from our guests and how their time with us was spent.If you have any commentary or feedback regarding your stay please do not hesitate to reach out, Patrice.We wish you the best in your travels and hope to see you again soon.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome! We had the jacuzzi suite and loved it. Hotel was very clean, staff was friendly. We will definitely be back!
Stayed 4 nights in Dec 2023
Response from GM on 29 Dec 2023
We are most delighted at your compliments Carolyn. We strive to provide a wonderful and comfortable experience for each of our guests, so brings us pride knowing you were able to enjoy your stay.We cannot wait to see you again! We will be sure to continue giving you the friendly service you've come to know any time you are in town.We wish you the best during your travels!

10/10 Excellent

Curry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 27 Dec 2023
We are humbled by your high rating for us Curry. We are always looking to provide a wonderful experience and comfort to each of our guests.We would love to see you in the near so we can continue providing you with continued excellent service.We wish you the best during your travels in the meantime!

2/10 Terrible

Oslo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Anilee
Anilee the girl at front desk had horrible customer service and regret staying there.
Stayed 3 nights in Dec 2023
Response from GM on 27 Dec 2023
We appreciate your feedback regarding your experience Oslo. We apologize that you did not feel our front desk staff provided you with excellent customer service. We take each guest's experience seriously and your feedback helps us understand how we can improve.We never want our guests to feel unhappy when they leave here as we are committed to guest satisfaction. We will be sure to discuss this with our staff to ensure situations are handled better.We hope you will reconsider staying with us in the future, so we can provide you with a superior experience. We wish you the best during your travels.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
We appreciate the time you've taken to fill out our online survey Karen. Feedback from our guests is important to us since we strive to provide the most comfortable experience for each of our guests.Should you need any further assistance or lodging needs, please do not hesitate to reach out to us.We wish you the best during the holiday!

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
We appreciate the time you've taken out of your day to respond to our online survey. We always look forward to hearing from our guests and how their time with us was spent.If you have any commentary or feedback regarding your stay please do not hesitate to reach out, Thomas.We wish you the best in your travels and hope to see you again soon.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, clean, great breakfast with a ton to choose from, the waffles were AMAZING!! Indoor pool & hot tub were a hit for the kids!! Convenient location to everything.
Stayed 2 nights in Dec 2023
Response from GM on 27 Dec 2023
Thank you for taking the time to fill out our online survey regarding your experience, Shelby! We always love hearing from our guests and it brings absolute joy to see you and your children had a wonderful time.We always strive to provide an amazing experience for each of our guests, and we delight in knowing we can do that for you.Happy holidays and we hope you enjoy the rest of your trip! We can't wait to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed,, good room size, good lighting for reading in the evening. Only 15-20 minutes away from the Kimball Museum.
Stayed 2 nights in Dec 2023
Response from GM on 24 Dec 2023
We appreciate the time you've taken to fill out our online survey Cynthia. Feedback from our guests is important to us since we strive to provide the most comfortable experience for each of our guests.It is wonderful to see you took advantage of the area, especially visiting our local museums. They are quite a treat!Should you need any further assistance or lodging needs, please do not hesitate to reach out to us.We wish you the best during the holiday!

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This priced is reasonably priced and the rooms are average. Worst aspect of the room was the parking lot lights shine right in the room like a spotlight. Staff could be more attentive
Stayed 2 nights in Dec 2023
Response from GM on 20 Dec 2023
We appreciate the time you've taken to fill out our online survey, Guillermo. We always appreciate feedback from our guests, since we are eager to understand how we could have done better.We are sorry that you felt the staff could have been more attentive. We always encourage our staff to do what they can to ensure guest comfort. We were not made aware of any issues you encountered, if so, we would have been happy to make amends.We are always available to assist, so we appreciate your encouraging words on improvements we could make.We wish you the best in your travels and look forward to seeing you in the future.

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service, amenities
They are cone artists. They made up fake story to keep my $200 deposit. The lady said that I smoke weed in the room and left ashes everywhere. I was with my daughter and she has asthma she can’t even be around smoke. I called the police and filed a complaint to cooperate.
Stayed 2 nights in Dec 2023
Response from GM on 20 Dec 2023
Thank you for providing feedback regarding your stay Thomas. We are always committed to guest satisfaction, which is why we understand your frustrations. We apologize the experience was not to your expectations, but I must remind you that you signed paperwork that said any signs of smoking or smell of marijuana would cost your deposit.Your room smelt heavily of marijuana, which violates the policy you agreed to when you signed your registration card.We appreciate the moment to clarify on our policy, and we wish you the best during your travels.

10/10 Excellent

FOSCA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 20 Dec 2023
Thank you for taking the time to fill out our online survey regarding your experience. We are always looking for ways to ensure the comfort of our guests is met and their expectations exceeded.We greatly appreciate your rating and will use this as an encouragement to continue providing great customer service with care. We wish you all the best in your travels and we can't wait to see you again soon!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 20 Dec 2023
Thank you so much for rating us with such high regard Katie! This means the world to us. This serves as encouragement to our staff to continue providing the service we know our guests enjoy.should you need anything, or further assistance please do not hesitate to reach out to us so we can help.We wish you the best in your travels and look forward to seeing you in the future!

8/10 Good

Debbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was clean and the staff was nice. However, the pool was not heated to a temperature you could swim in so if you are planning on using the pool, don't plan on it. You can use the hot tub, which is fine, but the pool was very disappointing.
Stayed 3 nights in Dec 2023
Response from GM on 20 Dec 2023
Thank you for your feedback on our survey Debbie. We understand the pool temperature may not be for everyone, so we appreciate your feedback. We keep the pool at 80 degrees, which has been consistently the most agreeable temperature for our guests; however, we appreciate your feedback and will take that as encouragement for improvements.Thank you once again. We would love to see you again in the future!

2/10 Terrible

Cinthya

Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Thank you for taking the time to fill out our online survey. Guest feedback is important to us, so we are most regretful to see you did not have a good time with us.We always strive to meet the needs and exceed for our guests, so we hope the next time you visit us we can provide that experience for you.Should you have any commentary or concerns please don't hesitate to reach out to us. We wish you the best during your travels Cinthya.

2/10 Terrible

Alvaro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from GM on 15 Dec 2023
Thank you for providing your feedback Alvaro. We are sorry to see we did not exceed your satisfaction and expectations. If you had brought any concerns to our attention, we would have been swift to take care of them and make sure your stay was to your liking with us.Nonetheless, we wish you the best in your travels and do hope we can see you again, so we can provide you with a superior experience.

2/10 Terrible

Magaly Abigail

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rudest staff ever
Bugs in the room rude staff. Ripped off for booking the wrong day no exceptions. Once the staff knew we were on a budget they treated us like trash. Stole $50 of our deposit for dirty towels.
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Thank you for providing feedback regarding your stay Abigail.We apologize you did not enjoy your time here with us, since we always strive to provide a wonderful experience for each of our guests.Regarding your situation on your reservations. Your last reservation was booked under a no-cancel policy, and that is available information prior to finalizing your booking. We are required to follow that policy and must provide similar fairness to all of our guests.Now, you were made aware any damages would be pulled from your deposit. We have that information available, and our staff also verbally explained that to you. The towels you used were stained with pink hair dye, and that did not come out of our white towels, thus you were held responsible.We do not treat any of our guests differently based on their financial situation. We apologize if this is the impression that you felt. Nonetheless, we appreciate this opportunity to clarify on what happened and our policies.

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 13 Dec 2023
We are humbled to receive your feedback Billy. We truly appreciate hearing from you since we are always eager to hear how we provided comfort to our guests during their stay.Should you have any commentary or concerns, please feel free to reach out to us so we can assist you.We wish you the best during your travels and hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
We appreciate the time you've taken to fill out our online survey. Feedback from our guests is something we cherish since we are always interested in their comfort.We hope you had a wonderful time with us. We would love to see you soon, so we can continue providing you wonderful accommodations.We wish you well in your travels!

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
We are most appreciative of your feedback Grace. Taking the time to fill out our online survey means the world to us, since we love to hear how we made your experience with us a pleasurable one.Should you need future lodging arrangements or need assistance, please do not hesitate to reach out to us. We are happy to help.

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 6 Dec 2023
Thank you for taking the time to fill out our online survey Erika. We hope you had a wonderful time as per the rating you provided.We are honored to receive such a high mark since guest comfort is one of our top priorities. It would be wonderful to see you again next time you visit the area and we wish you the best in your travels!

8/10 Good

Steve

Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
We appreciate the time you've taken to fill out our online reservation Steve. Feedback from our guests is important to us since we strive to provide the most comfortable experience for each of our guests.Should you need any further assistance or lodging needs, please do not hesitate to reach out to us.We wish you the best during the holiday!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from GM on 1 Dec 2023
Thank you for taking the time to fill out our online survey, Pamela.We appreciate it greatly and we hope this reflects your time with us since we are always trying to make improvements to provide the best experience for each of our guests.We wish you the best in your travels and hope to see you again in the near future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and very nice staff. Property was well maintained. Decent breakfast.
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Thank you so much for your words Pamela. We take great pride in our services and the condition of our property, so it's wonderful to see you enjoy those aspects.We hope to see you again in the near future, but should you have any further feedback please feel free tor each out to us. We are always here to help!

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had two rooms for 4 nights. Both rooms had issues with the shower drain. The first night both drains emptied slowly. We had no less than 2 inches of water. The second night both drains stopped up. I called the front desk. Maintenance was not available until the next day. So, we didn't take showers. Maintenance said they fixed both drains. The drains started emptying slower for each person's shower. The 4th night the drains were completely clogged again. And, two of us were unable to take showers. The front desk said maintenance should be available in about an hour. After an hour they didn't show. We were planning on early in morning. So, we checked out and asked if the manager would give us a discount on the rooms for our inconvenience. He refused and charged us for the 4th night. We have stayed at several Comfort Inns in the past. However, we will never stay at this location, and we travel to this area every year to visit family.
Stayed 4 nights in Nov 2023
Response from GM on 30 Nov 2023
Thank you so much for reaching out regarding your experience Eric. We take guest feedback seriously as we are always working toward providing the best comfort for our guests.We understand you had issues with your shower during your stay, that's why as soon as you brought this to our attention we had maintenance clean out your shower which was clogged with hair during your stay, and you told us it was working fine after that.The next day you said the drains were not working properly, so we had maintenance take a look and hair had gone back in the drain that wasn't there previously.You were not given a discount because this issue was not due to any problems with the amenities in your room, but that hair was going back in the drain after we had cleaned it numerous times.You were charged for the 4th night because you checked out very late that night, and you still had utilized the room for that night.We appreciate the opportunity to clarify the situation and your feedback.We wish you the best in your travels.

10/10 Excellent

Rivers, Houston

Stayed 4 nights in Nov 2023
Response from GM on 20 Dec 2023
Thank you for taking the time to fill out our online survey Rivers. We always strive to provide the most comfort for each of our guests and we delight in knowing you had a wonderful time with us!We wish you the best in your travels and hope to see you again in the near future!

6/10 Okay

Chermaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Customer Service Was Great, but The rooms A/C unit wasn't working properly, The spa pool was dirty and the the hair dryer didn't work.
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Thanks for reaching out regarding your stay Charmaine. We always enjoy hearing from our guests.We apologize that your experience was not as good as it could have been. Had we known you were having issues with amenities in your room we would have happily taken care of it for you.Regarding our hot tub. We have it cleaned regularly, but when a lot of people use it in a short amount of time, it's going to show that it was used. This can especially occur when more people use the pool and hot tub than what was discussed at check-in.You had more people than what was discussed at check-in, and that can affect our amenities when they are used. We wish you the best during your travels.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was clean and had nice finishes, the only real problem I had was the swimming pool and hot tub, the pool was cold and the hot tub was only at 80 and the controls to turn on the hot tub weren’t working.
Stayed 4 nights in Nov 2023
Response from GM on 23 Nov 2023
Thanks for providing feedback regarding your stay. We are glad you stayed with us, and apologize that you did not enjoy the pool and hot tub.While we were not aware that you had issues with it during your stay, we do appreciate your feedback.Our hot tub and pool are working as intended at this time, but we hope next time you see us in the future you won't experience such an inconvenience.We wish you the best during the holidays. Have a good day!

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 23 Nov 2023
It is an honor to receive such a high rating Staci. We hope this is a reflection of the experience you had with us, as we strive to go beyond excellent customer service.Should you have any feedback or need our assistance, please do not hesitate to reach out to us!We wish you the best in your travels and happy holidays.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Staff were always helpful. Loved the Texas shaped waffles for breakfast!! Coffee and water in the lobby is a nice touch. Def will stay there again.
Stayed 3 nights in Nov 2023
Response from GM on 17 Nov 2023
You bring smiles to our faces with your compliments Keri. We are thrilled you enjoyed yourself since we always want our guests to experience a great time here.Should you ever need further accommodations or have further feedback, please don't hesitate to reach out to us! Happy travels.

10/10 Excellent

Mykhailo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 16 Nov 2023
We are humbled to receive such a high rating and we hope this reflects your time with us. We thrive on our guest's comfort and overall enjoyment, so we are always looking for ways to exceed expectations.We would love to see you again in the near future, so until then we hope your travels are filled with lots of good cheer.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
We greatly appreciate receiving such a high rating. It serves as encouragement for our staff to continue providing service that brings comfort to our guests.We hope you had a wonderful time with us and cannot wait to see you again in the near future. Should you need anything do not hesitate to reach out to us.Have a wonderful day!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 8 Nov 2023
Thank you for taking the time to fill out our online survey! We are always eager to hear from our guests and your feedback helps us to understand our guests better.We hope you had a fantastic time with us and we would love to see you again in the near future!