Pool

Reviews of Quality Inn Columbia City near US-30

2.5 out of 5
Quality Inn Columbia City near US-30
701 W Connexion Way, Columbia City, IN

Reviews

6.8
Rating 10 - Excellent. 51 out of 223 reviews" "
Rating 8 - Good. 62 out of 223 reviews" "
Rating 6 - Okay. 50 out of 223 reviews" "
Rating 4 - Poor. 32 out of 223 reviews" "
Rating 2 - Terrible. 28 out of 223 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Christina, Waterloo

Travelled with family
Disliked: Staff & service, amenities
Outside doors didn’t lock/ had tape around the locks to prevent from locking.
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kingsize suite with jetted tub very spacious! Clean with beautiful wooden floor and huge tub in room and bathtub too in bathroom. Easy to find Hotel off major highway.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Dear Donna,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Dear Ken,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for price
I got a good deal on the hotels.com app and had no issues. I would stay there again. There was a small stain on one of the blankets but it's white,I don't think that's unreasonable. Toilets have a really weak flush. Overall good stay.
Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
Dear Jason,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks

10/10 Excellent

Alfredo

Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Thanks

6/10 Okay

Terri

Stayed 1 night in Dec 2023
Response from Management on 21 Dec 2023
Thanks

10/10 Excellent

Cheryl

Stayed 2 nights in Nov 2023
Response from Management on 21 Dec 2023
Thanks

6/10 Okay

Alfredo

Stayed 1 night in Nov 2023
Response from Management on 21 Dec 2023
Thanks

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was given a room other than the one I booked and it was disgustingly unclean so my wife and I didn’t stay there, checked out and left
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
Dear David,I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. I will definitely address this matter to our staff so it does not happen again to anyone in the future.Thanks,Management

8/10 Good

Amanda

Stayed 1 night in Sep 2023

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared for my safety
Thee worst ever!!! Housekeeping tied to push door open on me to check the water said I was using too much. He literally tried to push the door open on me while my husband was outside in which he knew he was because he was "cleaning" room next to use for 2 hours very creepy very unprofessional and I was scared at that moment with 3 guys that worked there all outside my door and my husband outside
Stayed 1 night in Sep 2023
Response from Management on 13 Sept 2023
Dear Amy,Thank you so much for your feedback.We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 1 Sept 2023
Thanks

6/10 Okay

Daniel

Business traveller
Liked: Staff & service
Room for improvement
My colleague and I each had issues with our doors. Mine was ornery and did not want to open without a shove, and she had to call the front desk for help. She also had to switch rooms because her first room smelled of stale cigarette smoke
Stayed 1 night in Aug 2023
Response from Management on 24 Aug 2023
Dear Daniel,Thank you so much for your feedback.We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

6/10 Okay

tonya

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
One night, it is what you would expect from a 2 star hotel.
Stayed 1 night in Aug 2023
Response from Management on 24 Aug 2023
Dear Guest, I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks

8/10 Good

Karissa

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on 9 Aug 2023
Thanks

2/10 Terrible

Rhonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was ants in the rooms, the rooms were not cleaned properly, hair in the sink, used spit out toothpaste was left on the faucet, the toilet was not clean, did not get the room i reserved. Overall it was a disappointment!
Response from Management on 26 Jul 2023
Dear Rhode,I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned.We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.thank you for letting us know. AppreciatedThanks,Management

10/10 Excellent

Alfredo

Stayed 1 night in Jul 2023
Response from Management on 24 Aug 2023
Thanks

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet friendly place I'm in a big hurry so no time for dining
Stayed 1 night in Jul 2023
Response from Hotel Manager on 12 Jul 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Froylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on 29 Jun 2023
Dear Froylan, Thank you for choosing our hotel for your upcoming stay and for reaching out to us with your request. We appreciate your interest in our services, and we are delighted to inform you that we can accommodate your request.Sincerely,Management

8/10 Good

Debra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 22 Jun 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Hotel Manager on 6 Jun 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

8/10 Good

Idolee

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Apr 2023
Response from Hotel Manager on 31 May 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

8/10 Good

Mark D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it for the money.
It was all good with a few exceptions; the outlet under the desk did not work, nor did the desk lamp. The hot tub made a loud continuous noise the 2nd time I used it. Tv was very small for the size of the room.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 8 May 2023
Dear Guest, Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. You get what you pay for.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 28 Apr 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excellent

Diane

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good location for one night on our way through the area.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 10 Apr 2023
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Scynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was very clean inside and out. The staff were very friendly and helpful. We vacation a couple of times a year and this is by far one of the best hotels we have stayed at. I would recommend Quality Inn
Stayed 4 nights in Mar 2023
Response from Hotel Manager on 5 Apr 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

TL

Stayed 1 night in Mar 2023
Response from Hotel Manager on 5 Apr 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used towels in the bathroom. Tiolet did not flush. Smoke alarm found on bed, batteries missing . Smoke alsrm not in place on the wall. Staff unavailable at check in.
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 5 Apr 2023
Dear Guest,Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the quality of the amenities and facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

6/10 Okay

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dissappointed
when we arrived they had not recieved our reservations and we had to wait 30 minutes
Stayed 1 night in Feb 2023
Response from Hotel Manager on 23 Feb 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One nighter
Fine.place looked newly renovated Nice young man at check in
Stayed 1 night in Feb 2023
Response from Hotel Manager on 14 Feb 2023
Dear Steve,Thank you so much for your kind review. We are delighted that you enjoyed your stay with us. We strive to ensure our guests have a pleasant experience and we are glad that we were able to provide that for you. We appreciate your feedback and will continue to make improvements to ensure our guests have a comfortable stay. Thanks again for taking the time to share your positive experience.Sincerely, Hotel Manager

8/10 Good

BETH ANNE

Liked: Cleanliness, staff & service, room comfort
Thanks it would be nice to have a hot soak in a tub after driving, but the water was only a bit warmer than tepid
Stayed 1 night in Nov 2022
Response from Hotel Manager on 3 Dec 2022
Dear Guest,I'm sorry to hear that the water wasn't as warm as you would have liked. We always strive to provide the best experience for our customers, so we'll look into this to see what can be done to improve the temperature of the tub. Thanks for bringing this to our attention.Sincerely,Hotel Manager

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, staff & service
Top 3 of my worst hotel stays.
I was not impressed from the get go. I specifically chose this hotel because it had a pool. There website said nothing about it being out of service. The front desk person said it would be several days before it would be usable. Didn't happen during my 4 night stay. The toilet seat was smaller than the toilet itself. The mini fridge was filthy. The dresser and desk were terribly sticky. Each day I had to have my room card reactivated. On a daily basis I could smell cigarette and pot smoke. And to top it off, there was a dog that barked every morning for 15 minutes. I complained to the night manager about the smoke and dog barking. He said he would look into it, but nothing changed. I also said I felt I should get reimbursed for some of my charges as the pool was not usable. He said he would contact Hotels.com and take care of it. I also spoke with a front desk person upon checkout and told her what the night manager said. She said that he could not reimburse me. She basically blew me and my concerns off. Very poor customer service!!! The breakfast room and choices were average. Not terrible, not great.
Stayed 4 nights in Oct 2022
Response from Hotel Manager on 23 Nov 2022
Dear Guest,We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guestsSincerely,Hotel Manager

2/10 Terrible

Vanessa

Stayed 3 nights in Oct 2022

2/10 Terrible

John

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the services were available. WiFi didn't work. Pool was down. Breakfast was poor. Would not stay at this location again. Room smelt of wet dog. Thin walls, we could hear every sound outside the room
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 18 Oct 2022
Dear Guest,I apologize for the inconvenience caused to you during your stay. We have shared your comment with our management team and requested to see what else can be done.Sincerely, Hotel Manager

4/10 Poor

Jena

Disliked: Cleanliness, staff & service
They did not change the sheets, I know this I work at a hotel. Also wasn’t will to give extra blankets. After I paid online I was asked to give my debit card which they ran for only a dollar to have for damages for extra blankets if their were any.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 30 Sept 2022
Dear Jena,Thank you for posting a candid feedback from your recent stay with us. I would like to apologize for all the inconvenience caused to you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, thank you for the review and for staying with us. I hope that you would still consider staying with us again in the future.Sincerely,Hotel Manager

10/10 Excellent

Walter

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Sep 2022
Response from Hotel Manager on 23 Sept 2022
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly overall enjoyed are selfs. Thank you
Stayed 1 night in Sep 2022
Response from Hotel Manager on 8 Oct 2022
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

6/10 Okay

Amy

Stayed 2 nights in Sep 2022

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms was clean and nice, staff friendly, easy access location. The price was very reasonable. Had issue with wifi connecting to laptop, was told they were having issues with wifi and were working on it and in the process of upgrading. My major issue was the door to the room didn't latch well and good strong push and it would open. I probably should have said something, but didn't. It was a nice location where I didn't think the chance of someone trying to get in was extremely low. I'm sure they probably would have given me another room, but didn't want to change rooms for only 2 nights
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 10 Sept 2022
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

2/10 Terrible

Brian

Stayed 2 nights in Aug 2022

4/10 Poor

John

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Overall disappointing. Within Columbia City your options are limited and unless you’re right in this area you’d be better off in Fort Wayne or Warsaw. First surprise was the pool was not working (not a big deal) but then got the WiFi is out and will be fixed this evening. Never got fixed. Also most of the people at this hotel seem like they live there full time or were part of the road crew. Ironically work release is next door. Reeked of marijuana and ramen most of the time we were here (1 day) also the constant people putting rocks in the door and my son kicking them out was somewhat amusing. Breakfast was what I expected. Rooms are not awful but the other stuff really drags it down.
Stayed 1 night in Aug 2022
Response from Management on 3 Aug 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Penelope

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2022
Response from Hotel Manager on 20 Aug 2022
Dear Penelope,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed any marks on hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely,Hotel Manager

6/10 Okay

Dawn

Liked: Staff & service
The nice young man at the front desk was very nice. However, we reserved a king room and upon arriving, we were told they Didn’t have any king rooms left and he could give us a double bed or a king jetted tub room. We took the king room and discovered upon checking out that we were charged an additional fee for it. There is no pool, even though the listing indicates there is one. No elevator either so we had to carry our bags up the stairs, which would have been fine in our younger years, but no so much now. Hotel is in the process of being remodeled, which it needs. Coffee was horrible and the half and half creamer that was sitting out when we checked in the night before was still sitting out. Not the greatest experience.
Stayed 1 night in Jul 2022
Response from Hotel Manager on 20 Aug 2022
Dear Dawn,We are sorry to hear that it was not as per your expectations and that nothing seemed to be right during your stay with us except the front desk staff. We have seriously taken note of all the points mentioned in your review and will take the necessary steps to improve our guests' experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

4/10 Poor

Mark, Webster

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel advertiser had a pool but the pool wasn't a construction. It advertised that it had internet and the internet was not working. They did not have any handicap facilities on the property at all. There were no handicap accessible rooms.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 20 Aug 2022
Dear Mark,We regret that your stay did not turn out as per your expectations. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities and facilities you deserved during your recent stay. We apologize for the issues you encountered and will ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

4/10 Poor

Stuart

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Renovations
Hotels.com should be notified when a hotel is doing renovations. I booked this hotel because it had a pool and breakfast was included, the pool was closed, they aren’t serving breakfast, lots of dust from the renovations. Only 2 floor rooms and no elevator.
Stayed 2 nights in Jun 2022
Response from Management on 12 Jul 2022
We would like to sincerely apologize for not being able to meet your expectations. During this time it would be unsafe to accommodate breakfast and a swimming pool. The Quality Inn of Columbia City is finishing up its full property renovation in hopes of improving your guest experience in the near future!

4/10 Poor

Robert

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
This location was being remodeled; the entire ground floor was unavailable and no elevator, the pool was out, the breakfast they said they served was unavailable and it took approx 45 min to track down someone working there to even cancel our reservation.
Stayed 2 nights in Jun 2022
Response from Management on 12 Jul 2022
We would like to sincerely apologize for not being able to meet your expectations. We realize that it is an inconvenience to you during this time... but the Quality Inn of Columbia City is finishing up its full property renovation in hopes of improving your guest experience in the near future!

2/10 Terrible

Mark

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was closed for renovation
Stayed 2 nights in Jun 2022
Response from Andrew on 22 Jun 2022
We apologize for the inconvenience this as caused you. We are renovating the property to improve your future guest experience!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Cancelled on us at the last minute.
The hotel called the afternoon before our stay to tell us our room was canceled due to construction. No room in the Inn.
Stayed 1 night in Apr 2022

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Very friendly and helpful staff.
Stayed 1 night in Mar 2022