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Reviews of Ramada Plaza & Conf Center by Wyndham Fort Wayne

3.5 out of 5
Ramada Plaza & Conf Center by Wyndham Fort Wayne
305 E Washington Center Rd, Fort Wayne, IN

Reviews

7.8

Good

Rating 10 - Excellent. 254 out of 772 reviews" "
Rating 8 - Good. 282 out of 772 reviews" "
Rating 6 - Okay. 128 out of 772 reviews" "
Rating 4 - Poor. 70 out of 772 reviews" "
Rating 2 - Terrible. 38 out of 772 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marquise

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Enjoyed Our 1 Night Stay
It was really good staying there! We went because one of my good friends had an MMA fight and it was there at the hotel!! I was really impressed with how they turned a conference room into an arena, with the chairs and the big cage in the middle! Event went really good and checkout was at 12pm. My only complaint was that I went to get some snacks from the “Ramada Mart” around 1:30am and they were closed. So that was a bummer, you would think it stayed open 24 hours or at least til 2 lol. But that’s no real complaint, just giving guests a heads up. Other than that I thoroughly enjoyed my 1 night stay and would recommend to others, it definitely was clean!
Stayed 1 night in Nov 2020

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very clean and pleasant to the eye. My only complaint is the way the bathroom is set up. Toilet paper behind you and the door only opened 5/6 the way. It was cramped in there. Internet worked good. Bed was comfortable. Has a courtyard room, was nice to be able to walk outside without having to go all the way thru the hotel.
Stayed 1 night in Nov 2020
Response from Front Desk on 16 Nov 2020
Thank you so much! Please visit us again!

2/10 Terrible

Gerson

Disliked: Staff & service
Stayed 1 night in Nov 2020

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Front Desk on 16 Nov 2020
Thank you so much!

4/10 Poor

Esther

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
BUGS!!!
When I entered the room it seemed clean till I went into the bathroom. I looked all over the floor of the bathroom and there were dead bugs in the corners. When I went into the room it self, the floor had not been vacuumed because of the cookie crumbs all over the floor. When I went to bed there was another bug on the pillow. These bugs , I believe were Asian ladybugs. Maid did come in and completely clean the room again.
Stayed 1 night in Oct 2020

8/10 Good

Dori

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Toni on 5 Oct 2020
Thank you for staying!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Toni on 5 Oct 2020
Thank you for staying!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Front Desk on 28 Sept 2020
Thank you so much for taking the time to let us know how we are doing! Have a great day!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect one night getaway
Just needed a night away for our anniversary. Very comfortable beds and very clean . Breakfast was lacking, I would Stay again
Stayed 1 night in Sep 2020
Response from Toni on 21 Sept 2020
Happy anniversary!! We look forward to seeing you again.

8/10 Good

Samvel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Toni on 21 Sept 2020
Thank you for staying, we hope to see you again soon!

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Toni on 21 Sept 2020
Thank you for staying, we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable and clean at a great price! Will definitely stay here again.
Stayed 1 night in Sep 2020
Response from Front desk on 14 Sept 2020
Thank you so much! We are glad we could make your stay enjoyable!

2/10 Terrible

Debby, Sewickley, PA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Upon checking in, we were not told that our room would not be cleaned and given fresh towels every day. When we came back to the hotel the first night only to find that our room was not cleaned, we rang the front desk only to find the phone did not work. Went down to the front desk and we were told that they were supposed to tell us upon check-in that our room would not be cleaned every day because of the Corona virus and we would have to come down to the front desk for clean towels. Very annoying when you come back to your room very late at night only to realize you cannot take a shower because you have no clean towels! Shower was greasy and disgusting. Would love to speak to a representative at Ramada for a refund! Will never stay here again!
Stayed 2 nights in Aug 2020
Response from Toni on 18 Aug 2020
We apologize for the confusion about our services at our property. I can imagine the frustration after a long day. However, we do offer towels at the front desk for guests to pick up. It can be a challenge navigating these unusual changing times and new norms. For this we have implemented orange memos in the room, if an email is on file we email our safety procedures to our guests. We do inform guests but I am sure anyone can error from time to time; though we did add another sign at the check-in guest about our stay over service safety procedures. We are sorry to hear that you felt your room was not satisfactory. Unfortunately we will not be offering any adjustments to your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Gross
The toilet ran all night long, and no one answered the phone when we called the front desk. There was hair on the bathroom floor that did not belong to us. Also, the fridge leaked, like they had turned it off for it to defrost and then turned it on before we got there.
Stayed 1 night in Mar 2020
Response from Toni on 17 Mar 2020
I'm sorry to hear about your stay. We will let the departments know so we can ensure this won't happen again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Front desk on 3 Mar 2020
Thank you for your review. Have a wonderful spring and summer!

4/10 Poor

Sharon, Warsaw In.

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The reason we picked this hotel is because we wanted to relax in the hot tub after a very fast busy day. We were not told at the time of booking that the hot tub was down. So we were very very disappointed.
Stayed 1 night in Feb 2020
Response from Front Desk on 3 Mar 2020
We are so sorry your stay did not meet your expectations. We are working to renovate our hot tub and hope to have it completed soon.

8/10 Good

Latorial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Toni on 2 Mar 2020
Thank you for letting us know about your stay!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Toni on 2 Mar 2020
We are happy to see you enjoyed your stay!

4/10 Poor

Karl

Stayed 2 nights in Feb 2020

8/10 Good

Amanda, Bangor, MI

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
The check in was great. The ladies were super friendly and accommodating. Unfortunately we were awakened by very loud, intoxicated guests around 2 AM and it lasted for quite some time. Also VERY disappointed that when I called for room service pizza I was told the restaurant was too busy to do room service. WHAT??? How is that even a thing.
Stayed 1 night in Feb 2020
Response from Toni on 19 Feb 2020
We're sorry that you were unhappy. We do have security available after 11pm. Just a quick call to the desk & we can send security to address guests who are making noise disturbances. I do apologize for room service being unavailable at the time of your call.

8/10 Good

Emmy

Travelled with family and small children
Liked: Staff & service, amenities
It was clean where it had to be. Like the linens and chairs, etc.... employees were all very nice.
Stayed 1 night in Feb 2020
Response from Front Desk on 17 Feb 2020
Thank you so much. We always strive to make each guests stay as pleasant as possible.

8/10 Good

Jim, Coldwater

Liked: Cleanliness, staff & service, amenities
The hot tub was out of service. Parts of the building looked run down.
Stayed 1 night in Feb 2020
Response from Toni on 13 Feb 2020
We are working on updates. We do hope you try us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Positive
Overall good stay for the money. The hotel is near resturants, shopping and the expressway. The staff is friendly and professional. The only con to my visit, was that the sink and the tub had very slow drains.
Stayed 1 night in Feb 2020
Response from Toni on 4 Feb 2020
Thank you for letting us now about your stay. We do hope to serve you again!

2/10 Terrible

Johnathon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
AAU Basketball Tournament “Don’t stay here”
Please see the picture...
Stayed 1 night in Jan 2020
Response from Toni on 22 Jan 2020
We're sorry to hear you were not happy. We do wish you well in your travels.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Mr. Burns was very helpful and so professional!! Had 12 people staying on this visit and everyone was very pleased
Stayed 1 night in Jan 2020
Response from Toni on 22 Jan 2020
Thank you for sharing the great service Jim provided. He is truly a valued and respected member of our team!

8/10 Good

Mary Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Toni on 4 Feb 2020
Thank you for letting us know about your stay!

8/10 Good

Dana

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Deposit
Deposit for hotel room! We were not aware that we would have to pay additional money for the one night stay in the room. We had to take $100 dollars of what we planned to use on our trip and place it as a deposit on the room. Wish we would have been made aware of this as we would have planned better
Stayed 1 night in Dec 2019
Response from Toni on 11 Jan 2020
This information can be found on the hotel site or in the 3rd party you booked through. We suggest always calling the hotel direct to check if there are any additional authorizations /fees. We do authorize a $50 hold at check in, which we release if you do not have any additional charges or damages. We have a $100 pet fee.

8/10 Good

Joel

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Complaints
I was planning to get in the Hot Tub and it was Out of Order. The Toilet in my room needs to be new, it’s so old it flushes 5 gallons of water each time, takes 15 minutes to refill. When taking a shower it sounds like a bird chirping at you. I went to get into bed and stepped on something and I looked and it was a dinosaur Toenail from someone before me. Then I looked at my Bank Account and seen where the $50 Deposit was taken out and Noticed I had been Charged for a Nights stay by Ramada too when I had already Paid through a Third Party Hôtels.com. I contacted the Hotel and spoke with Beth from Accounting and she said that Both Charges were Reversed. As of Tuesday Afternoon my Bank has Paid thé Hotel for the Deposit as it Wasn’t a Deposit/Hold at all and the Hotel also was Paid another $86. I will be seeking Court Action. STAY ANYWHERE BUT HERE!!
Stayed 1 night in Dec 2019
Response from Toni on 22 Jan 2020
We're sorry to hear you experience issues with your stay. We will ensure these things are corrected asap!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Toni on 15 Dec 2019
Thank you for letting us know about your stay.

6/10 Okay

Alissa

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from Toni on 15 Dec 2019
Thank you for letting us know about your stay.

10/10 Excellent

JBRILLS, Toronto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay for my first visit. Check in/out was very fast and friendly. Room was in great shape and very clean. Had dinner at the smoke house on site. The ribs were fantastic. Will definitely stay here again.
Stayed 1 night in Nov 2019
Response from Toni on 7 Dec 2019
Thank you for letting us know about your stay. We look forward to serving you again.

4/10 Poor

Chris

Disliked: Room comfort
Stay somewhere else
Bed was descent. Breakfast was available for $7 and is the type of buffet that you get free in other locations. Shower was cold one morning and they wanted to just sent down a maintenance person at 9pm. Finally convinced them to switch my room. Shower was cold again the next day.
Stayed 4 nights in Nov 2019
Response from Toni on 7 Dec 2019
We are sorry your stay did not meet your expectations. We do hope you try us again!

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Toni on 3 Nov 2019
We're sorry your stay did not meet your expectations.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Everything was clean, and our room was comfortable. The entryway with front desk looks to have been remodeled not long ago and had a higher quality feel. The attached sports bar and steakhouse are attractive and good. My only criticism is that some of the common areas are dated and in need of a facelift. For example, the interior courtyard was surrounded by room wings that look like they haven’t been touched in a long time and look worn. The metal framed window wall separating the indoor and outdoor pools was noticeably rusted with pealing paint. Wallpaper was pealing at floor level of the hallway where we entered the room wing. Still, with some attention the place has a lot of potential and is conveniently located.
Stayed 2 nights in Oct 2019
Response from Toni on 3 Nov 2019
Thank you for letting us know about your stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Toni on 3 Nov 2019
Thank you for letting us know about your stay.

4/10 Poor

Scott

Business traveller
Old Old Old
Super old and outdated. Went to go take a shower in the morning and either they were out of hot water or the faucet was broken. Turned every which way and still was cold. Housekeeping left a half used mouthwash bottle that they provide out. I almost used it and realized the seal was broken. The hotel needs a serious makeover.
Stayed 1 night in Oct 2019
Response from Toni on 27 Oct 2019
We are sorry to see your stay did not meet your expectations. We are making many improvements. We do hope you try us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Toni on 26 Oct 2019
Thank you for letting us know about your stay. We look forward to serving you again.

2/10 Terrible

Kathy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE!!!!
My tv didn’t work, they cancelled the wrong room and wouldn’t credit me. No shuttle to airport when I asked 2x, another $30 there. SO disappointed! I spent $409 there for a horribly old, out of date hotel. It should be shut down or remodeled and their staff SO needs Customer Service training. Zero reimbursement or return phone call from Management!
Stayed 2 nights in Oct 2019
Response from Toni on 16 Oct 2019
Dear Kathy- We are sorry to hear you were unhappy. We work very hard to ensure guest have a positive experience. The statement above about your bill confused me. The folio from your stay is half of what you state above. I'm not sure if you are including another room or expenses in this amount. Or you could be viewing the authorization and charge as 2 separate transactions on your bank statement, it is only one transaction but some banks they may appear as two. I do see that you booked 2 reservations one direct with the hotel & one with Expedia. Usually you need to cancel with the party you booked with, so if you wanted to cancel the Expedia and keep the one you booked with the hotel you would need to call Expedia. Our shuttle service we require 24 hour notice. On our end we reached out to you to confirm a departure time for the shuttle. The last communication you told us you had to check your flight. We are willing to make exceptions when it's not been scheduled in advance only if we have a staff member available. Our hotel is older but our team works hard to maintain our property. We continue to invest in our property. Our team is friendly and demonstrates high standards of customer service. They say yes when requests are within our ability or policy, and when needed they do go above & beyond. If you would like to contact me directly please fell free to contact the hotel.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend for a woman business traveler. You did not get to your room through the hotel lobby. There were beer bottles outside the entry I was directed to go in and the room was old, dingy and frankly a little scary when traveling alone.
Stayed 2 nights in Oct 2019
Response from Toni on 7 Dec 2019
We are sorry your stay did not meet your expectations. We do hope you try us again!

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Toni on 1 Oct 2019
Thanks for letting us know how we are doing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Toni on 1 Oct 2019
Thanks for letting us know how we are doing.

8/10 Good

Richard, Canton, OH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attached Sports Bar / restaurant was perfect for a quick dinner after a long day. No need to leave the property. Breakfast was a decent buffet. Eggs, Sausage Biscuits and Gravy, Cereals and fruit. I would stay here again. (I had a one night / business travel trip)
Stayed 1 night in Sep 2019
Response from Toni on 17 Sept 2019
Thank you for letting us know about your stay! We look forward to your next stay.

8/10 Good

Felicia

Liked: Staff & service, room comfort
Disliked: Cleanliness
Booked a suite. The commute was far from the main entrance. The suite was set up as a studio apt which was nice. Downside, bathroom wasnt clean, worn carpet. And the leather pull out couch was bare. Maintenance however was gracious to bring bedding and make it up. Breakfast was ok
Stayed 1 night in Aug 2019
Response from Toni on 11 Sept 2019
Thank you for taking time to let us know about your stay. We do hope you try us again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Perfect as always. Bill’s Smokehouse is amazing. Thank you Ramada and Hotels.com
Stayed 1 night in Aug 2019
Response from Toni on 2 Sept 2019
Thanks for the great review!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Toni on 2 Sept 2019
We hope to serve you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Toni on 23 Aug 2019
Thank you. We look forward to serving you again.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The whole visit sucked badly and we were made to pay twice what we actually reserved, Expedia will have you believe that their website disclose everything but it does not fire beware read the fine print and read the fine print!
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
A/C didn’t work in my room. Sweating all night long.
Stayed 1 night in Jul 2019
Response from Toni on 7 Aug 2019
Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Cindy, Bloomington, IL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare that won’t go away
Terrible stay, first room was dirty there were crumbs and a fingernail on the nightstand and the air conditioner did not work (3rd floor room during the 100 degree heat wave). Second room was tolerable, we weren’t going to be in the room much. 5 am there was a fire alarm and we were evacuated until approximately 6:45, no fire.... it was “a maintenance issue”. No compensation for our completely restless night. Upon receiving our credit card bill there was a 250.00 dollar charge in addition to our nights stay, spoke with hotels.com and they attempted to resolve issue. The hotel states we smoked in the room, no one in our party smokes. They refuse to refund the charge so now we are going through our credit card company to dispute the charge!!!!! Do yourself a favor and sleep in your car or camp somewhere, avoid this hotel like the plague!!!!!!!
Stayed 1 night in Jul 2019