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Reviews of Holiday Inn Purdue - Fort Wayne, an IHG Hotel

3 out of 5
Holiday Inn Purdue - Fort Wayne, an IHG Hotel
4111 Paul Shaffer Drive, Fort Wayne, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 344 out of 668 reviews" "
Rating 8 - Good. 185 out of 668 reviews" "
Rating 6 - Okay. 66 out of 668 reviews" "
Rating 4 - Poor. 39 out of 668 reviews" "
Rating 2 - Terrible. 34 out of 668 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christine, Marblehead

Travelled with family
Disliked: Amenities, property conditions & facilities
First night the heat didn’t work in our room so they moved us to a different room! The beds were so uncomfortable the heat couldn’t be controlled in this room! Then to top it off a random housekeeper walked right into our room without knocking and it wasn’t even our check out day! We will not be staying here ever again!
Stayed 2 nights in Mar 2024

6/10 Okay

Sue

Liked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Ashley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We paid $10 for breakfast and it was the same quality that you get at other hotel chains for free.
Stayed 1 night in Mar 2024

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a king room and my reservation was changed and the staff was not willing to help fix it. The stay was conveniently located to everything in the area that we needed
Stayed 1 night in Mar 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A free continental breakfast should be included with your room. Every Holiday Inn that I have ever stayed at did until this one.
Stayed 1 night in Mar 2024

8/10 Good

Julio

Stayed 1 night in Feb 2024

2/10 Terrible

Jacob

Stayed 1 night in Jan 2024

2/10 Terrible

Larissa, Dexter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid over $600 for TWO NIGHTS at this property. I have other reservations at cities close by for future travel at much nicer hotels and half the price. When I asked WHY they were price gouging at the desk upon check in, I was told simply that they were not a franchise hotel and they were solid booked. Just because the hotel was in demand means I should pay 3 times what the room is worth?? The room itself was completely out dated, had water stains on the ceiling, smellled like an old closet, had dirty carpet and the windows had so much condensation, there were puddles on the window sill. There was one tiny bar in the lobby that was hardly ever open…and to top it off, the staff kicked us out of the pool 15 minutes before the posted close time so they could deep clean…their ability to deep clean could not have been significantly impacted by 5 people in the pool 15 minutes before it was closing anyway. VERY dissatisfied…
Stayed 2 nights in Jan 2024
Response from Megan on 17 Jan 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PURDUE - FORT WAYNE.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Patrick, Round Lake Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is extremely clean and the staff is very cordial. The lady working at the bar was extremely friendly and took care of me and my son with helping get carry out food to take back to our room. highly recommended hotel.
Stayed 1 night in Jan 2024
Response from MR on 18 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn PURDUE - FORT WAYNE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing the Holiday Inn, and if I can be of assistance to you, please contact me directly at 260-579-9136 or megan@focushotels.com.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Friendly staff, clean and comfortable rooms. Breakfast was not included in price of room.
Stayed 1 night in Dec 2023
Response from MR on 17 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn PURDUE - FORT WAYNE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 260-579-9136 or megan@focushotels.com.

8/10 Good

Guanghui

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from MR on 17 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn PURDUE - FORT WAYNE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 260-579-9136 or megan@focushotels.com.

2/10 Terrible

Chreyl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very dissatisfied with your accommodations
Your housekeeping was great! Your customer service at front desk was the worst ever. Room was overpriced! Your suite should have double bunks and it would have been perfect. I got the short straw and had to sleep on the couch. Your mattress is nothing but springs that was the most uncomfortable thing I have ever encountered. I closed it up and slept on a couch that was too short but much more accommodating. I made the reservation for 5 and got 4 bath towels and 3 wash cloths. I paid close to 600.00 dollars for the room. Three of the 5 have long hair and use 2 towels each when they wash their hair. When we asked for more towels and wash clothes they ( the front desk) stated we could only have one set. None of us want to wash our face with a wash clothe someone else has used to clean their private parts! SAD :( Also the blankets on the bunks were the size for children and again we asked for 2 comforters to fit adults again 1 comforter was stated we could have. Finally after telling your evening worker that we were in the suite she did give us another comforter. All of this bad customer upset my 86 yrs od mother soooo bad and it stressed her out we had to take to the emergency room at Luthern Hospital to get her blood pressure back down. When we arrived at the hotel we had to wait for quite a while before anyone came to the counter. Also when checking out this happened again. Your customer service was terrible and we all agreed we would be looking for other accomodations next yr
Stayed 1 night in Dec 2023
Response from gm on 18 Dec 2023
Dear Chreyl, I apologize that your stay was less than satisfactory. We appreciate your feedback. There is no excuse for rude behavior from any of my staff members. I will address the situation with all of my front desk employees. There should never be a limited on towels or bed linen upon request. Please accept my apologizes on behalf of myself and staff. I do hope that in the future you will give us a chance to make your visit more enjoyable and the room will be at my treat. Please feel free to contact me @ shelley@focushotels.com.Have a very Happy Holiday!Shelley General Manager

6/10 Okay

Leslie

The some staff were very nice. Some just was to busy on the phone. Playing and didn’t like how when you asked some questions about breakfast had no idea what was going on I don’t think I will still there again

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

4/10 Poor

Rhyannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was trash in my room from the previous guest. The toilet in the reception area was covered with dried urine and feces. The buffet was out of food for the most part. There were no utensils or cups to drink from. While the host was kind, they did not direct us to the buffet or tell us where we needed to go. We wandered until we managed to find it.
Stayed 1 night in Nov 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

4/10 Poor

Steven

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We apologize that your stay was not pleasing. We will take your comments and aim to make your next stay fabulous!

10/10 Excellent

Tammi

Stayed 1 night in Nov 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very nice
Stayed 1 night in Nov 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and nice, the pool was cold. My granddaughter forgot her swim suit and when I called and asked them to look into it I recieved a call back in a couple of hours from Halle stating they had found it and would get it back to us. I appreciate that great employees.
Stayed 3 nights in Oct 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved location and employees. Missed having included breakfast and workout room was too small - but the location and its trails and park and PFW made up for it!
Stayed 1 night in Oct 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

10/10 Excellent

Aaron

A
Stayed 6 nights in Sep 2023

6/10 Okay

Denise

Liked: Cleanliness, property conditions & facilities
Location to my event
Stayed 2 nights in Sep 2023

10/10 Excellent

Renita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Phillip

Stayed 1 night in Sep 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

So

Stayed 1 night in Sep 2023
Response from gm on 18 Dec 2023
We appreciate your feedback. We aim to make every guest happy at each stay. We will take your comments and aim to make your next stay fabulous!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to an even across the street, very convenient. Comfortable beds
Stayed 1 night in Aug 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
I was expecting a good stay. Until I enter the front desk and they told me no pets. I even booked in advance and called to make sure pets were allowed. But what really bother me and I felt discriminated when she told me, well your dog could stay thinking it was a small dog. I told her it was a golden retriever she said no. So with that being said if my dog would have been small she would have let us stay. She did Kindy tell me she would let us cancel so we could try to find a hotel in the erea. When I got home I looked at my bank statement and she charged us, after telling us she cancel and I would not be charged.
Stayed 1 night in Aug 2023

2/10 Terrible

Frank

Disliked: Staff & service
Stay away with your furry friend
The website has this hotel as pet friendly. It turns out it is not. The lady was yelling at me when she saw me walking in with my dog to check in. Very rude and disrespectful.
Stayed 1 night in Aug 2023

8/10 Good

Orlando

no ice machine
Stayed 2 nights in Aug 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jordan

Stayed 1 night in Jul 2023

6/10 Okay

Deborah

Travelled with group
Liked: Property conditions & facilities
We stayed 3 nights. Came for the Vera Bradley sale which we really enjoyed! We just walked to the sale. Very convenient. Disappointed there was no complementary breakfast. Upon arrival and for the first two days our room smelled like marijuana. Front desk tried to figure out which room it was coming from but it continued for two days. Other guests were also complaining. We only had 2 towels in our room. Asked for more twice but we finally got some from housekeeping ourselves. Walls not well insulated as we were awakened by a crying baby in another room at 4 am. Also every day our keys deactivated so we had to get new cards. Staff stated they were having problems with the machine. Staff was nice and tried to put on a good face. This is way less than what I am used to and expect from Holiday Inn.
Stayed 3 nights in Jun 2023

8/10 Good

Tod

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bathroom wasn’t cleaned very thoroughly. Toilet not clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Charissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great. Very clean hotel. Inside and Outside was very well kept.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff at the front desk and in the bar were extremely helpful. The walls are thin and noise from the hallway and adjacent rooms was loud.
Stayed 1 night in Jun 2023

6/10 Okay

Jessie

Stayed 1 night in Jun 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
overnite stay
Stayed 1 night in May 2023

8/10 Good

Watchara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, quiet hotel …staff was wonderful, helpful
Stayed 3 nights in May 2023

6/10 Okay

James

Business traveller
Disliked: Property conditions & facilities
Convenient but needs TLC
Needs some TLC, the hallways and rooms have embarrassingly old carpet. Furniture is old need replaced. Nice staff, limited coffee in the morning. Just Okay not mediocre.
Stayed 1 night in May 2023

2/10 Terrible

Brooklyn

Travelled with pets
Liked: Staff & service
Says it’s pet friendly online but it is not and didn’t know until I got there
Stayed 2 nights in May 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Kimberly

Travelled with family and small children
Disliked: Cleanliness
Our room had debris on the couch and floor from previous occupancy.
Stayed 1 night in May 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 6 nights in May 2023

6/10 Okay

Suzanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room was not very clean, water left in the ice bucket from previous occupants. Stains on chairs. Dirty carpet. Toiletries not replenished upon arrival. Room phone did not work.
Stayed 1 night in Apr 2023

6/10 Okay

Jason, Collinsville

Travelled with partner
Liked: Amenities, property conditions & facilities
The shower light was filled with flies. (I have pics) and when checking in early, which I was able to do thankfully, the person that checked me in received a work call, which is fine, but literally said “I have to go, I have to deal with this customer”.
Stayed 1 night in Apr 2023

8/10 Good

Jerrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great!
Stayed 1 night in Apr 2023