Dear Stacy, Thank you for choosing to stay with us at Hilton Garden Inn Fort Wayne and giving us a positive rating. We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you had a great overall impression of our hotel. We hope your stay was relaxing and you had a good night's sleep at our property. We regret the fact that the pool/hot tub was not unavailable during your visit, and we apologize for any inconvenience caused. We understand how disappointing this can be, especially if you've made plans around it. We are continually working on enhancing the guest experience, and your feedback is crucial in this regard. Thank you for providing us with valuable insights into your stay. We look forward to another opportunity to exceed your expectations with a more seamless and enjoyable experience. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team

Dear Kristen, We appreciate you making Hilton Garden Inn Fort Wayne your hotel of choice on this journey and are delighted to know you had a 5-star experience with us! We strive to exceed our guests' expectations of quality accommodations and service, and we are thrilled we hit the mark for you with our great service and high cleanliness standards - thanks so much for your kind words and endorsement. Your satisfaction is our biggest compliment, and we hope to have the pleasure of welcoming you back soon so we can share another memorable experience with you. Thank you for choosing us. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team

Many thanks for the delightful review, Courtney - it made our day! At Hilton Garden Inn Fort Wayne, we are committed to providing exceptional service and strive to exceed our guests' expectations of comfort and convenience, and we are so pleased that we hit the mark for you. Thank you for sharing such a glowing review of our hotel and for taking the time to endorse our top-notch customer service, high cleanliness standards, and sincere efforts to ensure our guests' convenience. We're dedicated to providing memorable experiences to our guests, and your complete satisfaction lets us know we're on the right track. We'll be sure to share your positive comments with our team, who work diligently to uphold our hotel's high standards. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for being our guest recently. It was wonderful having you!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team

Dear Curtis, Thank you for your review. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded; it's disheartening to learn we fell short in this instance. We apologize for any disappointment with the expectation of breakfast. While we don't provide complimentary breakfast at our hotel, our property features an on-site restaurant for a convenient and satisfying dining experience for our guests. At our hotel, we hold ourselves to high cleanliness standards, so it's regrettable to read about the issues you encountered in the bathroom. We are genuinely sorry about the oversight and assure you we're taking immediate steps to address your concerns with our housekeeping team. For future reference, if there is ever an issue with your room at check-in, please do not hesitate to contact our front desk, who will be happy to move you to another room, if available, to make your stay as comfortable as possible. Thank you for your feedback. We are committed to continuous improvement, and your insights are helpful. We sincerely hope you'll consider us again and give us another chance to exceed your expectations by providing a more comfortable and enjoyable experience. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team

Dear Mikaella, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. We take poor experiences very seriously here and strive to exceed our guests' expectations each time. We would appreciate more clarity on your issues, as that would allow us to identify areas for improvement and enhance the overall experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team