Deluxe Studio, Multiple Beds, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi

Reviews of Extended Stay America Suites Fort Wayne North

2.5 out of 5
Extended Stay America Suites Fort Wayne North
5810 Challenger Pkwy, Fort Wayne, IN

Reviews

7.4

Good

Rating 10 - Excellent. 107 out of 323 reviews" "
Rating 8 - Good. 90 out of 323 reviews" "
Rating 6 - Okay. 61 out of 323 reviews" "
Rating 4 - Poor. 30 out of 323 reviews" "
Rating 2 - Terrible. 35 out of 323 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was great. Check in was awesome. Rooms (we had two) were in need of cleaning. If you’re looking for a bed for the night it’s fine. If you’re looking for anything more than that you should look somewhere else.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Jon, Thank you for taking the time to share your feedback with us. We're pleased that you had a positive check-in experience and that our staff provided excellent service during your stay. However, we apologize for any disappointment regarding the cleanliness of your rooms. Providing a comfortable and clean environment is essential to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

8/10 Good

Lanita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Wasn’t bad at all. Especially coming from the hotel we had just left. Was kind of noisy but it was a weekend and it didn’t disturb us. Halls needed a good sweeping but our room was clean.
Stayed 1 night in Mar 2024

2/10 Terrible

SEONG HWAN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bed motel
Stayed 3 nights in Mar 2024
Response from Hotel Management on 5 Mar 2024
Dear SEONG HWAN, Thank you for being our guest. Reading your comments concerning your stay at our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management

2/10 Terrible

Marissa

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Feb 2024
Response from Hotel Management on 4 Feb 2024
Dear Marissa, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

6/10 Okay

Nicole

Business traveller
Awful customer service.
Stayed 1 night in Jan 2024
Response from Hotel Management on 3 Feb 2024
Dear Nicole, Thank you for being our guest and for taking the time to share your valuable review. It is very disappointing to read that some of our associates were not as responsive or courteous as they should have been while accommodating you. This is certainly not the level of service we strive for. Please accept our apologies for any frustration caused. We are consistently working to improve our guest experience, and your insights are crucial to our continued efforts. We hope to welcome you back in the near future so we can have the opportunity to leave you with a more favorable impression.Sincerely,Hotel Management

6/10 Okay

Karen

Travelled with family
Was fine for a one night stay
Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Karen, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest's experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

6/10 Okay

Scott

Stayed 1 night in Dec 2023

4/10 Poor

Roy

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2023

6/10 Okay

Shelby

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Was a but not the cleanest overall, but the staff were nice!
Stayed 2 nights in Nov 2023
Response from Hotel Management on 8 Nov 2023
Dear Shelby, Thank you for choosing us and also for your review. We want to apologize for not exceeding much of your expectations regarding the cleanliness of our accommodations. We appreciate your comments on how much you enjoyed the friendly hospitality of our devoted staff, and we hope you will come back so we can provide you with the exceptional experience for which we are known. Thank you for choosing to stay with us. We look forward to hosting you again. Sincerely,Hotel Management

10/10 Excellent

Rianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended Stay America is one of my favorite hotels in Fort Wayne. Staff are friendly and helpful, hotel rooms are clean and spacious. Parking is free and everything about this hotel is perfect to me! I will return again.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear Rianna, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room size, there was plenty of space to spread out. Bed was comfortable.
Stayed 5 nights in Sep 2023

4/10 Poor

Christian

Disliked: Property conditions & facilities
There was no lightbulb in one of the lamps. Staff didn't empty the trash before I checked in. Dogs in the room next to mine were loud at times.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 5 Oct 2023
Dear Christian, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will address these concerns with our staff to ensure a more comfortable and pleasant experience for our future guests. Your feedback is important to us, and we hope you'll give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 Terrible

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t know I’d have cockroach roommates and be charged once online and then twice more at the hotel. This place is gross, stay away!
Stayed 1 night in Sep 2023
Response from Hotel Management on 28 Sept 2023
Dear Carrie, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We take your cleanliness issues seriously and will ensure our pest control measures are promptly reviewed and enhanced. We also regret the billing issues and the frustration this has caused. We will investigate this matter to resolve any discrepancies. In the meantime, we suggest you reach out to us directly at the hotel so we can have a favorable solution. Your comfort and satisfaction are important to us, and we hope you'll reconsider staying with us as we work to make necessary improvements. Thank you for sharing your concerns with us.SincerelyHotel Management

6/10 Okay

Yvonne

Liked: Staff & service
Hotel staff friendly and helpful. Cleanliness of room pretty good overall i stay there again.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 13 Sept 2023
Dear Yvonne, Thank you for staying with us and sharing your experience with fellow travelers. Your kind words noting your satisfaction with our clean suite and our associates' gracious hospitality are much appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

6/10 Okay

MATTHEW

Business traveller, Travelled with group
Ok
Stayed 1 night in Sep 2023
Response from Hotel Management on 10 Sept 2023
Dear MATTHEW, Thank you for being our guest and reviewing your experience. We work hard to provide high levels of service for an outstanding stay. So we apologize if your visit was not up to your expectations. We will share your feedback to reiterate the importance of impeccable service and attention to detail. Thank you for choosing our hotel, and we hope we can provide you with a better experience.Sincerely,Hotel Management

8/10 Good

Janet

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel are very nice and accommodating. Unfortunately, the rooms were gross. I would never consider cooking in the kitchen. Grease all over the place dirty counters, dirty floor. The carpet in the room was dirty the bed was clean and the sheets were clean. I really don’t I would stay here again.
Stayed 1 night in Aug 2023
Response from Hotel Management on 9 Sept 2023
Dear Janet, Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. We are glad to know that staff are nice and accommodating. However, we are sorry to hear about the cleanliness issues in your suite. We will address the problems with our housekeeping team and ensure this does not happen again. We look forward to having you as our guest whenever your travels bring you back again. Travel Safe! Sincerely,Hotel Management

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Chenelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
All was fine. Be nice if there was an ice machine on the premises. Ice trays were in refrigerator, but were empty.
Stayed 1 night in Aug 2023

2/10 Terrible

Jeanice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay was horrible when checking in there was a $100 deposit on top of the room they only do credit cards no cash
Stayed 1 night in Jul 2023
Response from Hotel Management on 2 Aug 2023
Dear Jeanice, Thank you for your feedback. We were sorry that our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We believe in transparency and list these charges on all booking sources to keep our guests informed. The deposit ensures coverage of any incidental charges during your stay and is refundable. We apologize if this information was not communicated to you. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management

8/10 Good

Isaias

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

2/10 Terrible

Danny E

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a place I will ever book again! Traveling for work, booked online and when I get there every parking spot, along the barriers, and even in the grass spots were full! I couldnt even get into the parking lot! Parked down the road and walked in to cancel my reservation where I was Informed that they get paid now even if I cancel!
Stayed 1 night in Jul 2023
Response from Hotel Management on 21 Jul 2023
Dear Danny, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. We are grateful for your feedback and hope to have another opportunity to host you again soon.Sincerely,Hotel Management

6/10 Okay

Laura

Liked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Miguel Angel

Stayed 1 night in Jul 2023

6/10 Okay

Irina

Liked: Staff & service
Disliked: Room comfort
There was so much noise that I had trouble sleeping. Aside from the AC's loud noise, there were other sounds that I couldn't identify. Despite being a pet-friendly establishment, the room smelled like a dog and the floor was sticky. I become unwell because of my allergy.
Stayed 1 night in Jul 2023
Response from Hotel Management on 14 Jul 2023
Dear Irina, Thank you for dedicating the time to share your feedback. Please accept our sincere apologies for the noise issues during your stay and for not meeting our promise of providing clean and fresh accommodations. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We have promptly informed our team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management

8/10 Good

SE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Nathan

Stayed 1 night in Jun 2023

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly reception by the manager. You can tell she takes pride in her operation.
Stayed 1 night in Jun 2023
Response from Hotel Management on 12 Jun 2023
Dear Edwin, Thank you for your kind words about our manager and the friendly reception you received. We're glad to hear that you felt welcomed and that our manager demonstrated pride in his work. We strive to provide exceptional service to our guests, and your feedback is greatly appreciated. We'll make sure to pass along your compliments to our manager. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future.Sincerely,Hotel Management

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service
Breakfast was really minimal, but for me the worst was that I was told at check-in there would be tea in the morning, and in the morning there was no tea. In fact I was told they never had tea. I believe it is false advertising to say you have breakfast when you don't.
Stayed 1 night in Jun 2023
Response from Hotel Management on 8 Jun 2023
Dear Michael, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry to know it was not available and that you did not get to enjoy our complimentary grab-and-go breakfast. This is unusual, and we will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we hope you will give us a chance to make it up to you in the future.Sincerely,Hotel Management

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Very dark outside at 9:45. Lights came on after my arrival. Problem with technology checking me in. Tina was pleasant and kept trying. Room smelled like smoke, even though it’s a non-smoking hotel. I’ve never stayed anywhere that required a $100 damage deposit for a one night stay before.
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Dear Sandra, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for the inconvenience during your check-in. Unfortunately, technical issues arise from time to time, and we appreciate your patience as our associate tried her best to accommodate you. We also tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Furthermore, we apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Casey

Stayed 3 nights in May 2023
Response from Kat on 19 May 2023
Thank for providing us with your feedback. We strive to provide 10 out of 10 service!

6/10 Okay

Shayne

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Having stayed at several extended stays in various places, previously, and checking out the picture of the exterior of the hotel, I thought I was making the right decision. However, the inside of the hotel is very outdated, needs a ton of work. Even though it’s an extended stay, and you have a decent kitchen, you have to make special arrangements to get utensils and plates, etc. from the front desk. One positive is that our room was clean. I definitely will not be staying here again.
Stayed 2 nights in May 2023
Response from Hotel Management on 9 May 2023
Dear Shayne, Thank you for being our guest. We are pleased you had a pleasant time here and were happy with your clean room. However, we agree that our accommodations, while well-maintained, require updating. We are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. We appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

8/10 Good

Cherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay!
Everything was fine. We were allowed to check in a little early which helped us out a lot. My only disappointment was there was not a coffee pot in the room and I was not told coffee was available in the lobby. Note to housekeeping- the top of the refrigerator was very dirty.
Stayed 1 night in May 2023
Response from Kat on 19 May 2023
Thank you for providing us with feedback. We will definitely point out the tops of refrigerators to our housekeepers. Thanks!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice little kitchen in room
Stayed 2 nights in Mar 2023
Response from Hotel Management on 19 Apr 2023
Dear Debra, All of us here at Extended Stay America are thrilled to hear you loved your time with us! Thank you for sharing your generous compliments. We appreciate you mentioning how convenient it was to have a fully equipped kitchen in your suite, as this is an essential feature for many of our travelers. We provide our guests with the perfect home away from home, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

6/10 Okay

Christy

Liked: Cleanliness, staff & service
Dog barking from 3-530 am both morning.
Stayed 1 night in Mar 2023
Response from Hotel Management on 28 Mar 2023
Dear Christy, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management

6/10 Okay

Jeffrey

Stayed 1 night in Mar 2023

10/10 Excellent

Sai Kiran Reddy

Stayed 4 nights in Feb 2023

8/10 Good

Aubrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed Ms.Joy the asst. Manager.
Stayed 3 nights in Jan 2023
Response from Hotel Management on 5 Feb 2023
Dear Aubrey, Thank you for selecting Extended Stay America for your recent accommodation and for sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associate Ms.Joy. We will share your feedback with her and our team to let them know our guest noticed their effort. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

4/10 Poor

richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

4/10 Poor

Debra

Travelled with group
Disliked: Room comfort
Ft Wayne Stay America Poor
I reserved a Deluxe double room but when I arrived they did not have this type room available. The had changed it to a Standard double which did not meet our needs. They also would not refund the difference in the rooms to my credit card. Also, the breakfast was less than expected.
Stayed 2 nights in Sep 2022
Response from Hotel Management on 14 Sept 2022
Dear Debra, We apologize that the room type you requested was unavailable. We regret any frustration and inconvenience this caused and are very grateful for your patience. Also, we have noted your breakfast concern and will share it with the team for improvement. We hope to have a future opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

RAVIRAJ

Stayed 1 night in Jul 2022

2/10 Terrible

devonna

Disliked: Cleanliness, staff & service, property conditions & facilities
much needed update
horrible. will never stay at this location again. carpet needed replaced. no full kitchen. security door was taped open. no breakfast bar to brag about. instant oatmeal and granola bars. :(
Stayed 3 nights in Jun 2022
Response from Hotel Management on 15 Jul 2022
Devonna, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We have also taken note of your comments regarding our complimentary grab-and-go breakfast for any future changes. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an opportunity to provide you with a better impression. Sincerely, Hotel Management

2/10 Terrible

Jordan

Liked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the design of the room. It was like a little apartment. I have traveled all over the world and stayed at many different hotels. This was the first time I had an employee call the room and ask if everything was good and if I needed anything. Now that’s customer service
Stayed 1 night in May 2022
Response from Hotel Management  on 11 Jun 2022
Linda, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort
Decent for a short stay
The hotel seemed a bit dated, but overall was in pretty good condition. The elevator was scary with it's banging and clanking, so we used the stairs mostly. We only stayed for a couple of nights, so we didn't use much of the kitchen, but it seemed like it was in good shape. The bed was nice, and there was a nice sitting area, closet, and dresser. Shower was good.
Stayed 2 nights in Apr 2022

2/10 Terrible

Janelle

Stayed 1 night in Apr 2022

8/10 Good

Norman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I left my JBL Bluetooth speaker in the room, when i called i few hours later they couldn't find it and no one had seen it. Yeah ok....so pretty much one of the house keepers stole it..!
Stayed 1 night in Mar 2022
Response from Hotel Management on 25 Mar 2022
Norman, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management