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Reviews of La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway

2.5 out of 5
La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway
20091 Summerlin Road, Fort Myers, FL

Reviews

7.0

Good

Rating 10 - Excellent. 267 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 143 out of 1002 reviews" "
Rating 2 - Terrible. 127 out of 1002 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Dana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was a last minute stay as I was taking the key west Express the next day. Checked in just fine, asked for a wake up call for the next morning, which never happened. Room was nice but loud music outside the room which went on most of the night
Stayed 1 night in Apr 2024

8/10 Good

Meghann

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Overall it was a great stay. However, the people next to us were very noisy and there were bugs in the room. Neither of these issues were due to the lack of service by the hotel itself.
Stayed 3 nights in Apr 2024
Response from AGM - Bill on 22 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the the overall stay was great. We will have to address the bug issue and the noise issue to occurred during you stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Bill TraxlerLa Quinta Sanibel/Gateway

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM - Bill on 22 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the Metrics System so easy to navigate. I will share your scores with our team, who I am certain will be encouraged by your marks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Bill TraxlerLa Quinta Sanibel/Gateway

2/10 Terrible

william

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty and people living here didn't feel safe way over priced
Stayed 1 night in Apr 2024
Response from AGM - Bill on 21 Apr 2024
Your feedback is very important to us, and I am sorry that the room you checked into was not as clean as it should have but i was you had said something to the front desk who certainly would has moved you. Since you did book through Expedia you certainly did purchase the room at the lowest possible rate and we have not received any complaints from anyone feeling unsafe. Please rest assured the appropriate measures to address the issues you had and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William TraxlerLa Quinta Sanibel/Gateway

10/10 Excellent

Shohnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to experience the west coast. Sanibel and Fort Myers.
Stayed 1 night in Apr 2024
Response from AGM - Bill on 18 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the location a convenient location to explore the area. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Bill TraxlerLa Quinta Sanibel/Gateway

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The breakfast was hot and delicious Wish the pool was slightly cleaner but due to the rain the leaves were in the pool-- we were still able to swim. A great location
Stayed 1 night in Apr 2024
Response from AGM - Bill on 18 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the staff so nice and the breakfast hot and delicious. I am also glad the the location was a good fit. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Bill TraxlerLa Quinta Sanibel/Gateway

2/10 Terrible

Andrew

Stayed 4 nights in Apr 2024
Response from AGM - Bill on 15 Apr 2024
Your feedback is very important to us, and I am sorry that you were not happy with the hotel Please rest assured that we are taking the appropriate measures to address any problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William TraxlerAGMLa Quinta Sanibel/Gateway

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Bed bugs manager did nothing I had to go to hospital to get shot because I had a reaction to the bed bug bits and a young couple were violent and fighting till 5an one night cops did nothing
Stayed 3 nights in Apr 2024
Response from AGM - Bill on 11 Apr 2024
Your feedback is very important to us, and I am sorry that you had issues with you room. Although we did send you a detail report from the Pest Control Company stating that there was nothing found in the room. But I am so glad that your second visit had no issues. Please rest assured that we are taking the appropriate measures to address any issues and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William TraxlerAGMLa Quinta Sanibel/Gateway

8/10 Good

Callie

Stayed 1 night in Mar 2024
Response from AGM - Bill on 11 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the Metrics System so easy to navigate and I will share your scores with our team, who I am certain will be encouraged by your marks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Bill Traxler La Quinta Sanibel/Gateway

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Apr 2024
Response from AGM - Bill on 11 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the Metrics System so easy to navigate and I will share your scores with our team, who I am certain will be encouraged by your marks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Bill TraxlerLa Quinta Sanibel/Gateway

10/10 Excellent

Brian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to Sanibel Causeway and many food options. Great room and pool view. Breakfast wast very well prepared and they extended past the closing time because of the people whi came late. Wish we could have stayed longer
Stayed 1 night in Apr 2024
Response from AGM - Bill on 4 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the location and room so great we are also glad the you enjoyed breakfast so much next time you will have to stay longer. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Elizabeth, Key West

Travelled with pets
Disliked: Amenities, property conditions & facilities
Although I was greeted by a very nice young man, the whole property felt more like a Days Inn than LaQuinta. I certainly understand that the entire area is still in recovery from Hurricane Ian, but there were things that just should have been better…. There was a dehumidifier in the room, but the bucket in it was completely full. It is a pet friendly property but there’s carpet on the floor which was stained and held smells.
Stayed 1 night in Mar 2024
Response from AGM - Bill on 3 Apr 2024
Your feedback is very important to us, and I am sorry that you had issues with the room such as the dehumidifier and the carpet and the carpeting in the room. Please rest assured that we are taking the appropriate measures to address these issues and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William Traxler

10/10 Excellent

Tesia

Travelled with partner
Great pool and hot tub. Friendly staff!
Stayed 7 nights in Mar 2024
Response from AGM - Bill on 31 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the pool and hot tub so great and the staff was so friendly. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Rooms are clean but VERY VERY SMALL! Only 1 light in the room so they are very dark which isnt pleasing, room smelled like mold and the dehumidifier in the room was unbelievably loud. Door didnt shut properly and the overall safety of the place felt off. Random individuals loitering around at night alone, and dimly lit hallways. Staff isnt overly friendly or accommodating, just there to exist basically. Pool is freezing and dirty so we didnt use it. Breakfast is basic. Overall, a decent basic place to stay close to the city of Fort Myers but nothing standing out as to why we would choose to return.
Stayed 5 nights in Mar 2024
Response from AGM - Bill on 29 Mar 2024
Your feedback is very important to us, and I am sorry to hear that the room was dark and that they was an odor. And we will have to do some training regarding the staff and their friendliness. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

8/10 Good

Susan

Travelled with partner
Loved the pool and hot tub. They need to skim out debris more often. Wish there was a source for drinking water on the property.
Stayed 7 nights in Mar 2024
Response from AGM - Bill on 29 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found found the pool so pleasing and we will get with the pool maintenance company about skimming and cleaning more frequently. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean room.
Stayed 2 nights in Mar 2024
Response from AGM - Bill on 28 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the property such a great place and the room was clean. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 Poor

Martha

Liked: Staff & service
Disliked: Property conditions & facilities
I had very little hot water. The tub had nothing on the floor to keep anyone from slipping.
Stayed 5 nights in Mar 2024
Response from AGM - Bill on 27 Mar 2024
Your feedback is very important to us, and I am sorry to hear that the bathroom did not have more hot water and the tub needed a bathmat Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William Traxler

10/10 Excellent

Arnaud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and pool
Stayed 1 night in Mar 2024
Response from AGM - Bill on 26 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found pool so nice. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 Poor

Benjamin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was smelly, really damp and stale. There was a dehumidifier in the room, but it was full. Spoke to manager(male) and he was rude. Told me they would not refund or discount room at all since I booked through Expedia and should have asked for a new room. Pool was big, but dirty in and around it.
Response from AGM - Bill on 27 Mar 2024
Your feedback is very important to us, and I am sorry to hear your room had an odor and wish you had come to the desk to change rooms. Our housekeeping staff will have this issue taken care of and all the staff will have some extra training in dealing with this situation and with third party reservations . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William Traxler

6/10 Okay

VICTORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and accessible. The rooms were spotless. My only complaint was that the coffee was weak and half and half was not offered, only milk and creamers.
Stayed 6 nights in Mar 2024
Response from AGM - Bill on 25 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the coffee was weak and that we had not cream but I am very glad that you found the staff so accommodating and the room was spotless. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to live in the area. It was nice to experience the hotel for once. Very nice hotel, slept better there than I do in my bed. haha.
Stayed 5 nights in Mar 2024
Response from AGM - Bill on 25 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the room so comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was accessible and my room was across the pool.
Stayed 3 nights in Mar 2024
Response from AGM - Bill on 25 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your room and its location so enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscapers started @8 am on a Saturday..very loud!
Stayed 1 night in Mar 2024
Response from AGM - Bill on 24 Mar 2024
me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear that the landscapers started so early. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

4/10 Poor

robert

Disliked: Cleanliness, amenities, property conditions & facilities
The room had a moldy smell. The air conditioner squealed, the corridors are in need of repainting, the exercise room equipment is broken.
Stayed 1 night in Mar 2024
Response from AGM - Bill on 22 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear that the room was less than adequate and that the work out room had issues. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms, the pool area was beautiful as well
Stayed 5 nights in Mar 2024
Response from AGM - Bill on 21 Mar 2024
I am particularly pleased that you found the room and pool area so appealing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Moldy curtains. Exercise room unavailable. Felt like they did just enough to be open. Stairwell closed due to disrepair. Elevator inspection certificate 2 years out dated.
Stayed 4 nights in Mar 2024
Response from AGM - Bill on 15 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

Marcella

Liked: Staff & service, property conditions & facilities
I loved the pool the staff was extremely hospitable
Stayed 7 nights in Mar 2024
Response from AGM - Bill on 15 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am very glad that you loved the pool and that the staff was so hospitable. We will share your comments with the entire staff.

6/10 Okay

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife fell out of the tub/shower. No hand rails or anti slip mat in the shower. Slick tile on the bathroom floor. Not safe for seniors.
Stayed 1 night in Mar 2024
Response from AGM - Bill on 15 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

Lisa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Mar 2024
Response from AGM - Bill on 14 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from AGM - Bill on 14 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

6/10 Okay

Crystal

Travelled with partner
Liked: Cleanliness, staff & service
AC was putting out very wet air. All of out clothing and items wet to the touch. Crackers we brought were very soggy. Paper bags wet. Uncomfortable room conditions.
Stayed 3 nights in Mar 2024
Response from AGM on 13 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear that your A/C was not good. We could have moved you or had maintenance go to the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William TraxlerAGMLa Quinta Sanibel/Gateway

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and conveniently close to the Sanibel causeway.
Stayed 2 nights in Mar 2024
Response from AGM - Bill on 14 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.

6/10 Okay

Li

Stayed 4 nights in Mar 2024
Response from AGM - Bill on 14 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great!! Breakfast not so good.
Stayed 4 nights in Mar 2024
Response from AGM - Bill on 14 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies

6/10 Okay

Silvia

Liked: Cleanliness
Disliked: Staff & service
$260 for a one-night-stay in a hotel like that is a bit too pricey. The receptionist wasn't too friendly, the manager very helpful though. Breakfast was average/poor for $260/night.
Stayed 1 night in Feb 2024
Response from AGM on 14 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear that you did not enjoy breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William TraxlerAGMLa Quinta Sanibel/Gateway

4/10 Poor

Kevin

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
There were 3 couples in 3 different rooms, so they were all suppose to have king beds and one did not. The “free” breakfast didn’t start until 7am and we were out of there before so did get to use it. Pool closes at dusk, not sure why but used to be open much later. We were on the 2nd floor and there were many lights were either very dim or burnt out. The concrete floors had a “coating” on them and were chipping up in several places causing a trip hazard. Overall we just weren’t very happy for over $200 rooms.
Stayed 2 nights in Feb 2024
Response from GM on 29 Feb 2024
Thanks for sharing the experience Kevin, after reviewing your reservation it shows that we did give you the room that you booked.

4/10 Poor

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
A lot of the parking lot and outside hallways were either broken, dim or out
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thanks for sharing your experience we are working on fixing these issues.

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities
The location & amenities for the price were wonderful. It's only a few minutes from Sanibel & only 5 miles from downtown Ft Myers Beach. There's a gas station next door & a Publix/plaza within a few minutes walk. Room was clean, & pool & hot tub were wonderful! Free breakfast is kind of standard for hot continental free breakfast but a nice deal along with free parking. However there are some smaller spots of hurricane damage that absolutely need to be fixed still, I plan to message the hotel directly about it.
Response from AGM on 14 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotels location so centrally located. We are still, as are a lot of businesses and individuals that are fixing issues after the devastation due to Hurricane Ian, but we are getting there. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Bill

6/10 Okay

Cheryl

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Dark room, loud ac( sounded like a jet taking off and landing)hot air from dehumidifier, flashing light poles at night Staff very nice, pool area very well done. Back end of rooms overlooking dumpsters. Smelly
Stayed 1 night in Feb 2024
Response from AGM on 26 Feb 2024
Cheryl, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,William TraxlerAGM

6/10 Okay

Kyle

Stayed 1 night in Feb 2024
Response from AGM on 26 Feb 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. Thank you for taking the time to respond the Metrics System. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Sincerely,William Traxler AGM

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the convenience to Sanibel, Bunche Beach, gas, grocery store and restaurant. The staff always greeted us when we entered or left. Breakfast was very good. Unfortuneately we could not watch the Super Bowl from the comfort of our room as the hotel did not carry CBS. Also we were disappointed that our room only had 2 small drawers for our clothes (we stayed a week)and there was definitely space for additional drawers. There was also only one light by the beds, which was not enough for the size of the room. More chairs/sitting area would have also been nice. With these improvements it would be an A room for our needs.
Stayed 7 nights in Feb 2024
Response from GM on 20 Feb 2024
Thanks for the review, we will use your feedback to improve.

6/10 Okay

Nathan

Not the cleanest hotel in general
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Nathan we are looking into this issue and will address it.

10/10 Excellent

Isabel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff and breakfast
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Thanks for the review.

6/10 Okay

Carol A.

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was pretty dated and our room was very noisy from trucks on the road.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Thanks for the review, sorry that the street noise was a problem.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in ok condition considering the major hurricane that ravaged this part of Florida. It was convenient and priced right for our stay in the area. A number of very good restaurants are nearby. I didn't like that the room had no phone, and that room servicing was not done daily.. Overall our stay was pleasant.
Stayed 5 nights in Feb 2024
Response from Management on 13 Feb 2024
Good Afternoon Mark,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us safe during your stay with us but will work on the housekeeping service and also the phone issues. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,william traxlerAGMLa Quinta Inn and Suitesbill.traxler@laquinta.com239-466-1200

10/10 Excellent

ERNESTO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and cleanliness
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Good Afternoon Ernesto,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us safe during your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,william traxlerAGMLa Quinta Inn and Suitesbill.traxler@laquinta.com239-466-1200

10/10 Excellent

Ernesto

Stayed 1 night in Feb 2024
Response from AGM - Bill on 22 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Myers-Sanibel Gateway. It is always a pleasure to receive positive feedback.

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Thanks for the review

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good place to stay
Stayed 2 nights in Feb 2024
Response from GM on 6 Feb 2024
Thanks for the review

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay. The room we had was clean and spacious. Everything in the room appeared new, bright and clean. Audrey was one of the kindest and most helpful specialists we’ve ever met making us feel very comfortable requesting any information. Great selection and availability of restaurants nearby. Thank you for a wonderful stay. We will definitely return here in the future.
Stayed 1 night in Jan 2024
Response from GM on 6 Feb 2024
Its always great to receive good feedback James, safe travels and see you next time.