Property entrance

Reviews of Quality Inn & Suites I-25 North

2.5 out of 5
Quality Inn & Suites I-25 North
3836 E. Mulberry St. Building A, Fort Collins, CO

Reviews

5.0
Rating 10 - Excellent. 93 out of 893 reviews" "
Rating 8 - Good. 142 out of 893 reviews" "
Rating 6 - Okay. 178 out of 893 reviews" "
Rating 4 - Poor. 183 out of 893 reviews" "
Rating 2 - Terrible. 297 out of 893 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Leigha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was hands-down, the most disgusting hotel I have ever stayed in. EVERYTHING was visibly dirty. The walls, floor, bedding, even the lamp shades. I honestly can’t believe they even let people stay in this hotel in the condition it was in. And to top it off we found not one but TWO DEAD MICE in our room!! The only positive thing I have to say is the staff really tried to be helpful. It’s not their fault that they work in this nasty hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Francis J

Stayed 1 night in Jan 2024
Response from Quality Inn & Suites on 15 Mar 2024
Thank you for your feedback. We apologize for any issues you experienced during your stay

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2024
Response from Quality Inn & Suites on 15 Mar 2024
Thank you for your feedback. We apologize for any issues you experienced during your stay

6/10 Okay

fardin

Travelled with pets, Travelled with group
Stayed 1 night in Jan 2024

2/10 Terrible

April

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Doug

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The heater didn't work. No cleaning service during 7 day stay. Hall ways gross
Stayed 7 nights in Dec 2023

2/10 Terrible

KENNETH

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Darrin

Liked: Amenities
Great place for the money. I had no issues.
Stayed 1 night in Dec 2023

4/10 Poor

Mercedes

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff was awesome! Super helpful and very kind. Hot tub did not work, not enough pool towels, technical issues with reservation in system, restaurant and bar not open, no breakfast served other than mini muffins, could not use laundry facility.
Stayed 4 nights in Oct 2023

8/10 Good

mark

Travelled with partner
Older property but at a great price. The bedding was the best! Close your eyes to the paint & I felt like I was in a 5 star resort!
Stayed 1 night in Oct 2023

4/10 Poor

Christian

Travelled with partner
The pictures are nothing like the actual hotel. It’s so run down the restaurant and bar are closed and have been for long time. I would not suggest staying here.
Stayed 2 nights in Oct 2023

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service
Such a cool trip into the past- inside pool is like a botanical garden! Apple trees outside are a delicious bonus.
Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Disliked: Amenities
Did not like anything about this. I had to come for an emergency to Fort Collins and it happen to be homecoming weekend. The cheapest room in town was the motel six which I heard was full of meth addicts and this was the next cheapest. It was old, dirty smell really bad everywhere, the desk staff was friendly but overwhelmed by the amount of people it cost me $250 for a room. The shower didn’t work. It was cold water. They advertised free breakfast. There was no free breakfast. The paint is 30 years old on the walls I was hideous.
Stayed 1 night in Oct 2023

8/10 Good

Jennette

Disliked: Property conditions & facilities
Very run down,
Stayed 1 night in Oct 2023

6/10 Okay

Nelson

Business traveller
Disliked: Staff & service, property conditions & facilities
A fuera del cuarto olía a miados.. y No me dieron el boleto para el desayuno.
Stayed 1 night in Sep 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a stay and then had a family emergency come up. I tried to cancel and get a refund but they wouldn't budge for any of the stay. I understand the day of, but to not refund anything and stonewall Expedia? Just horrible service from a lousy, rundown hotel. I think there are so few people willing to stay at this place that they are reluctant to give any money back, regardless of circumstances. Stay anywhere else.
Stayed 2 nights in Sep 2023

2/10 Terrible

Whitney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shortly after checking in we left. I’ve never been to a worse hotel. The hotel is filthy!!! It wreaks of smoke and urine. The bedspread was covered in cigarette burns, our room was so dirty and while carrying our bags out there was a man urinating in the stairwell! It is in total disrepair outside. Beware!!!!
Stayed 1 night in Sep 2023

2/10 Terrible

Adam

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS! The fact was there less then 5 min an asked to be refunded an tjey agreed to contact expedia. An didnt a now I camt get a refund dispite the health violation an tje pure disgust. I feel they over looked it so another bad review wouldnt make it on their page i dont indorse this hotel. Plus its multiple hotels in one.
Stayed 1 night in Sep 2023

2/10 Terrible

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Say NO!
The facility is old, tattered and smelled. It appeared to have been largely transitioned to weekly rentals. We felt unsafe and left despite having paid for the room
Stayed 1 night in Aug 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run for the hills
1st. Had a note on counter saying no comp breakfast after ad said they did. 2nd saw cockroaches on table in my room 3rd pool tile had scum that people were writing in with finger nails. 4th bad smell in hallway 5th had a water leak in hallway 6th parking lot in need of repair 7th eco my behind. Note saying they come after 3rd night. We said 4 nights and our room was never serviced.
Stayed 4 nights in Aug 2023

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, amenities
It was descent for what u pay
Stayed 2 nights in Aug 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The smell was unbearable! It was dirty. In the hallways. The room was gross with bugs in the corners of bathroom and sink/closet areas. I paid for a room with 2 beds and a sofa bed. At check-in I was told they don’t have any sofa beds or rollaways. They suggested the floor. We’ve got 4 kids, 1 being special needs. and there’s not a chance in hell my kids are laying with bugs. We were not in the room more than 20 min when I went back to the front desk telling them that we can’t stay with the conditions like that. I was told that there’s nothing they can do. That’s over 150 I spent for filth. False advertising at its best

2/10 Terrible

Annemarie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

George

Disliked: Cleanliness, amenities, property conditions & facilities
This place was so disgusting, I checked out immediately after going to my room. The filth is every where, my room's number was scratched into the wall with a ballpoint pen, it smelled like BO (not just my room, the entire place), the security doors were all broken and propped open with rocks, my sheets were obviously not changed (even though I didn't dare touch the bed) and oh year, the shirtless crackhead walking his dog who asked me for a light was the best. This place should be shut down or call it what it is, a crash pad for drug addicts. The GM then lied to Orbitz and said I never checked out and they would not refund me - regardless of losing the money, it doesn't matter because the place is seriously that bad. Under no circumstances should anyone stay here. The only reason I am giving it one star is because there isn't and option for zero stars (or negative stars).
Stayed 3 nights in Aug 2023

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was cheap.
Stayed 3 nights in Aug 2023

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horribly dirty
Entire hotel from lobby to hallways to room is extremely dirty. Pretty sure all carpet has been in there since it was built 50 some years ago. Panels falling off ceiling in various places. Black mold all over bathroom ceiling. Room stunk like an ashtray, no smoking room. Shower was dirty. Was told 3 times over 2 days they would bring extra pillow and never did. Couch in room was covered in burn holes and stains. Lots of drug use in parking lot after dark. Lots of homeless hanging around.none of the exterior doors to property lock at night so anyone can wander in in. No restaurant or complimentary breakfast like advertised. Will never stay there again.
Stayed 4 nights in Aug 2023

2/10 Terrible

Toby

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have the room reserved. So they put me in another room and it was flooded with water. So they offered me two rooms since they didn’t have the room I initially reserved with enough beds, then they tried to charge me for that. I told them that was unacceptable , and they asked me to leave. They were not willing to refund me, now I have to get a third-party involved. The staff was incredibly rude as I had four children with me. Just trying to get a room for one night.
Stayed 1 night in Aug 2023

2/10 Terrible

William

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down motel should be demolished. It has outlived it life span
Stayed 1 night in Aug 2023

6/10 Okay

DaVon

Stayed 1 night in Aug 2023

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Margarita

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice and very helpful during check in and out. I am not the type to complain. We had 6 of us. I had reserved 2 beds with a pull out couch. Only got to beds. We made do with the space. One of my children had to sleep on the floor. The room had this very strong musty and mold covered up with chemical smell. Smell was so strong and bad that we had to keep the sliding door open our entire stay. The sliding door was near impossible to open and close.
Stayed 1 night in Aug 2023

2/10 Terrible

Griselda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty, it smelled horrible, and the shower didn’t work
Stayed 1 night in Jul 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Really rough, had better expectations
Did not have breakfast as promised, did not have coffee, hot tub was closed, halls were dirty and smelly, sign out front still advertised free breakfast too! Feels like it’s getting ready to be demolished.
Stayed 1 night in Aug 2023

4/10 Poor

Judy

Travelled with family
Disliked: Amenities, property conditions & facilities
Dirty rundown
Stayed 2 nights in Aug 2023

2/10 Terrible

Kenneth

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Couldnt even close the patio door. Was staying in town with my daughters. Was charged by expedia when i made my reservation and than told i had to pay again once ariving at motel. Upon wntering room realised door couldnt be locked and looked down to see police arrive to remove a man who had broke into a room. At that point decided to leave and find a new hotel. Would not refund me my room at the motel. Claimed it was against owners policy. Luckily expidia was able to refund me my initial payment.
Stayed 1 night in Aug 2023

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nothing like advertised. They don’t do breakfasts, the pool was indoor but colder than Alaska. The door to the balcony needed a strong arm to open and close and was almost off it’s hinges. The bathroom/toilet door you couldn’t close otherwise you’d be locked in there for eternity if you were by yourself. Questionable looking towels on the floor next to the ice vending machine. Apart from the bed sheets everywhere looked like it hadn’t been cleaned since before the First World War.
Stayed 1 night in Aug 2023

6/10 Okay

Calvin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Kandice

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel advertised breakfast on front billboard, but we were told they stopped serving breakfast, just a couple weeks earlier. Rooms smelled musty and mildew. Hotel was run down and deteriorating. Staff was not helpful, short, abrupt and y informative. I would not stay here again or recommend to anyone else.
Stayed 1 night in Jul 2023

6/10 Okay

Staci

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not Great--not what was advertised
Advertised a nice breakfast but there was no breakfast. Even the marquee out front showed a breakfast but it must have been for the hotel next door. My boys were excited to have a room with a balcony, but the sliding door had so much dirt in it that we could barely get it open the morning we checked out. The hallways inside were sooooo hot. In July it was miserable to even walk from the elevator to our room.
Stayed 2 nights in Jul 2023

4/10 Poor

Aldeen

Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll never stay at the Quality Inn Again’
First the advertisement lied about the pool and the hot tub. Neither of these were working . No breakfast served. The rooms rug was filthy. The sheets on the bed were marked up with stains. The couch was marked with stains. The Easter this furniture was all scratch and dirty. The TV remote was not working correctly. The sound would not adjust. The air conditioner was not working correctly. It seem to have lost some power. The price of the roof was OK. The new sex and granite counters were nice. The colors chosen for the rooms was atrocious.! We stayed in Fort Collins, CO.
Stayed 1 night in Jul 2023

2/10 Terrible

Joseph

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stained mattresses, mold under the sink, no promised breakfast, laundry service out of order, no hot tub, broken and missing items in the room, doors left propped open and unsafe.
Stayed 2 nights in Jul 2023

2/10 Terrible

Keshia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Felt like we were staying at a homeless shelter. Furniture was outdated, couch in the room had stains probably from the 90’s. Walls were paper thin, heard people’s conversations as if they were in our room. Front desk staff looked like they were out of a episode of twilight zone. I’d recommend staying at another location or your car if that’s an option.
Stayed 1 night in Jul 2023

2/10 Terrible

Ernst

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible nasty uncomfortable no environmental services
Stayed 5 nights in Jul 2023

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Holes in sheets, blood on bathroom walls, toilet leaked. Staff was friendly.
Stayed 2 nights in Jul 2023

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tv didn’t work. Shower didn’t work
Stayed 1 night in Jul 2023

6/10 Okay

Susan, Littleton

Stayed 1 night in Jul 2023

2/10 Terrible

Royia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
This was by far our worst hotel stay experience we've ever encountered. When we pulled in to check in, there was a police officer that had just pulled in to speak with 2 women in the parking lot. At check in, the first woman told me that they didn't have rooms with a fold out couch even though the booking stated they did. The other woman working corrected her and told her what room to put us in. By the time we checked in, that officer was gone but another had arrived for a different incident. We pulled around to the back side of the hotel to where she told us to go in at, there were multiple questionable characters hanging around outside the hotel. Lots of marijuana and cigarette smoke inside and outside of the hotel. The doors state that doors are locked after 5pm and a room card must be used for enter but that was never the case. None of the key scanners work and none of the doors lock. The room was very old, stains on everything and dirty. No phone in the room. Breakfast never happened even though it was advertised on the sign outside and online and no one told us at check in. The manager we spoke with was very rude and aggressive. Police were at the hotel daily. People live here! LOTS OF DRUGS AND TRANSIENTS/HOMELESS!!! I told the girl at check out all of the issues and she made every excuse possible. We were stuck here for 7 nights and couldn't leave due to the no refund policy. Worst experience ever and it fully deserves a full refund! CHOOSE A DIFFERENT HOTEL!!
Stayed 7 nights in Jun 2023

6/10 Okay

James

Business traveller
Very noisy
Stayed 5 nights in Jun 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Place To Stay
No breakfast, no hot tub, room was dirty with very dirty walls. No power outlets for microwave and coffee pot and no fridge. No remote for the TV and when we did get a remote we had to figure out how to program it. People standing directly in front of your room smoking and doing drugs, also people in the lot playing dice and gambling. we asked for the room to be cleaned better and that did 't happen either.
Stayed 2 nights in Jun 2023