I would not call this hotel ‘upscale’. My room was squeaky clean so I gave it a good rating but the furniture was wobbly and knocked, the curtains and walls were stained, the bathroom sinks and tub had visible cracks, the hooks to hang the towels didn’t work so the towels kept falling on the floor. There was no tea/coffee in the room. When I asked if there was laundry services nearby the front desk staff fibbed and told me that information would be in my room, it wasn’t there. I have no issue staying in a basic room, just don’t advertise it as upscale and then present something else.