Terrace/patio

Reviews of Best Western Clifton Hotel

3 out of 5
Best Western Clifton Hotel
The Leas, Clifton Gardens, Folkestone, England

Reviews

8.0

Very good

Rating 10 - Excellent. 271 out of 830 reviews" "
Rating 8 - Good. 349 out of 830 reviews" "
Rating 6 - Okay. 142 out of 830 reviews" "
Rating 4 - Poor. 45 out of 830 reviews" "
Rating 2 - Terrible. 23 out of 830 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attentive staff
Stayed 1 night in Apr 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexander on 6 Apr 2024
Thank you for rating your experience at the Best Western Clifton Hotel. We are glad you enjoyed your stay and rated us a 5 out of 5. We look forward to your next stay with us.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice Hotel one of the best I've stayed in.
Stayed 1 night in Mar 2024
Response from Alexander on 29 Mar 2024
Thank you so much for your kind words regarding your recent stay at Best Western Clifton Hotel. We are truly honoured to hear that you found our hotel to be one of the best you've ever stayed in. We would be delighted to welcome you back to Best Western Clifton Hotel in the future. Whether it's for another leisurely stay or any special occasion, we'll be here to ensure that your experience with us is nothing short of exceptional.

6/10 Okay

Yvan

Travelled with partner
Liked: Staff & service
Great staff, Pierre at reception was pleasant and helpful throughout our stay! A couple of set backs...: The property was in renovation, and this was not indicated anywhere on the Expedia website. A whole floor was in full works, and the stairs were understandably dusty, dirty etc. The elevator is very small so it made going up and down inconvenient. The works also continue through the weekend... The property is not soundproof, you can hear noise from the corridor, rooms on the side, and steps from above floors. We booked a seaside view, and paid the corresponding price... but only got a partial view, that required leaning on the window to actually see the sea. Water pressure in the shower was very weak, and water took 15 minutes to warm up to lukewarm. Excellent bedding and big, spacey room. TV didn't work properly but no biggie. No shelves to store clothes etc, only a few hangers. Wifi patchy. Show floor slippery, take care, in socks or shoes. Super convenient for walking to Folkestone city centre, and right by the Leas park and the seaside walk, perfect location.
Stayed 2 nights in Feb 2024
Response from Team Clifton on 28 Feb 2024
Dear YvanThank you for your review along with the kind words of support and constructive feedback therein, this is very much appreciated I will update the Expedia website as there should be a narrative on there advising we are having improvement works taking place, likewise I will speak with the contracts about the water pressure and have this resolved as a matter of urgencyOnce again, thank you for your review and the kind sentiments included, it was a please to readKindest regardsTeam Clifton

10/10 Excellent

David

Liked: Amenities
Lovely hotel lovely room and very nice meal in the restaurant
Stayed 1 night in Feb 2024
Response from Team Clifton on 28 Feb 2024
Dear DavidThank yo so very much for your kind words and high score following your recent stay, this is very much appreciated and I will ensure the whole team are made aware of your feedback and praiseOnce again, thank you and we look forward to being of service again in the futureKind regardsTeam Clifton

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Team Clifton on 28 Feb 2024
Dear ChrisThanks for the top marks, this is really appreciated.Hope to see you again soon

10/10 Excellent

Nursel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Neil on 28 Feb 2024
Dear NurselThank you for your 10/10 following your recent visit, this is very much appreciatedKind regardsTeam Clifton

10/10 Excellent

Malay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we had stayed longer. Its a beautiful hotel. Plush rooms and bathroom. We were passing through and had only booked it only for a night stay but left wishing we had longer to spend in the room.
Stayed 1 night in Sep 2023
Response from Team Clifton on 28 Feb 2024
Dear MalayThank you for your review and the very kind words therein, this is very much appreciated and perhaps you can stay longer on your next visit :-)Warmest regards Team Cliton

8/10 Good

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Neil on 28 Feb 2024
Dear AnnaThank you for your scores following your stay, these are very much appreciated and I hope we can be of service again in the futureKind regardsTeam Clifton

4/10 Poor

Gavin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is undergoing complete renovation on some floors, lifts not working, plastic covering stairs, noise and disruption was clearly evident and the hotel should not be open, from a health and safety perspective and for the enjoyment of the stay, really disappointing that this information was not made available when booking, it’s actually quite shocking that a large group like best western operate like tthis.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My single room had been refurbished to a very high standard with fridge,security box and a beautiful bathroom.The room also had a sea view .
Stayed 4 nights in Nov 2023
Response from Team Clifton on 28 Feb 2024
Dear AlanThank you for your feedback and your praise for the new standard of bedrooms we now have, this is very thoughtful of you and we hope you will come back on many future occasionsKind regardsTC

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room
Hotel is being upgraded, I had a update room on the 3nd floor which was great, good location,not much of a problem with work carry on at the same time, definitely stay there again
Stayed 7 nights in Nov 2023
Response from Team Clifton on 28 Feb 2024
Dear JoeThanks for your review and really please you like the new bedrooms on the 3rd floor. Since you last stayed we have now completed the 2nd floor and are now bringing the 1st floor bedrooms up to date too.We hope you can return at some point to see what you think of theseOnce again, thank you for your comments, they have been really helpfulKind regardsTC

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 5th stay at the Clifton - this time I had one of the refurbished rooms, and it really shows. I have always liked the older rooms, but the newer ones are very good. Hotel is well located on the Leas, easy walk to town. The breakfast is good, and the Marco Pierre White restaurant is well worth a visit. No doubt I will be back.
Stayed 2 nights in Nov 2023
Response from Team Clifton on 28 Feb 2024
Dear DavidThanks for your review and really pleased you like what we've done as part of the refurbishment. I hope you are able to/have come back so you can see the changes we are making to the other floors as wellOnce again, thank you for your helpful feedbackKindest regards TC

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed in one of the newly refurbished rooms with a lovely view overlooking the sea. Excellent room and very comfortable bed. We paid the extra £2 for breakfast which was brilliant loads of options and good quality items. This hotel will alway be our go to whenever we are down Folkestone watching a show at lea cliff theatre which is just across the road.
Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite refurbishing work still had a great time
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay. Will be even better when renavactions are finished
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times - always good value for money, and the Marco Pierre White restaurant has excellent food. Easy to walk into town, right along the Leas. Be aware that the hotel is currently (Oct/Nov 2023) undergoing refurbishment, so there is a bit of noise during the day. Will definitely stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Georgia

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

john

Stayed 3 nights in Oct 2023

10/10 Excellent

Roy

Stayed 2 nights in Oct 2023

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We’re in our 80’s and the 1st room we were shown seemed miles from the lift! I explained the problem, which Phillipa quickly sorted out. We had a lovely room, next to the lift! Problem solved! Staff were all chatty and helpful. Thoroughly recommend this lovely hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Nicola

Liked: Cleanliness, room comfort
Will be better once room renovations are done
Hotel is having its rooms refurbished but at the moment the rooms are very very shabby , bed was comfortable with good bedding . Drinks are very expensive as is the food in the ocean blue restaurant for the smount you get . The staff who have been therr a long time are very good , helpful and professional but the younger staff dont reallly have a clue to work in the hotel buisiness , their service was muddled , slow and we ended up having to tell them how to set up a winebucket for the bottle of wine we bought . Once the hotel is finished it will be good ..its a comfortable hotel.in s good area .
Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Nickalas, WICHITA

Stayed 1 night in Sep 2023

6/10 Okay

Mahin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

adrian

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Mahin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The breakfast is basic. Everyday the same. Lots of fruit bags all over the fruit. Not much of fruit choice or cheese.
Stayed 3 nights in Sep 2023

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities
Was in a newly refurbished room which was quite smart but the TV wouldn't work. A staff member came up quite quickly , went away, and rebooted it. It worked for a while but then failed again. The card system on checking in was also down.
Stayed 1 night in Sep 2023
Response from Alexander on 20 Sept 2023
Dear Simon,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our newly refurbished room, and we apologize for any inconvenience you experienced with the TV and card system during your stay.We appreciate your patience in this matter and are glad to hear that our staff responded promptly to address the TV issue. Please accept our apologies for any inconvenience caused. We've noted this and will work diligently to ensure such technical difficulties are promptly resolved in the future.Despite these hiccups, we hope you had an overall enjoyable stay with us. Should you plan to visit us again, we'll do everything we can to make your experience even better.Thank you for choosing the Clifton Hotel, and we look forward to welcoming you back soon.Warm regards,AlexanderFront Office Manager

6/10 Okay

Mehakdeep

Stayed 1 night in Sep 2023

8/10 Good

gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, not great parking.
Stayed 1 night in Sep 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities
A bit down-at-heel behind the impressive facade, but work is evidently in hand. Excellent restaurant. But TV in the rooms is rotten - many channels not available (cutting out with "poor signal", even BBC1), and no resident's lounge where one could otherwise watch anything.
Stayed 4 nights in Aug 2023

8/10 Good

Debbie

Stayed 1 night in Sep 2023

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay at the Clifton
Room was very comfortable with air conditioning, brand new shower, shower gel included. Friendly staff,would recommend this hotel to others.
Stayed 1 night in Aug 2023

8/10 Good

Dawn

Travelled with partner
Liked: Amenities
Position of hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Dixie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located along the walking path. Our room was gorgeous!
Stayed 1 night in Jul 2023

10/10 Excellent

Bonita

Stayed 1 night in Jul 2023

10/10 Excellent

Philip

Stayed 1 night in Jul 2023

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Second time of staying here, always very good, staff are polite and friendly, particularly the gentleman who greeted us at breakfast on Sunday morning (2nd July) Remedial works were being carried out at the hotel whilst we were there but again, all consideration was given to guests. Will not hesitate to stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

andrew

Stayed 1 night in Jun 2023

8/10 Good

Murray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice place in a great area
Stayed 1 night in Jun 2023

8/10 Good

Alan

Liked: Staff & service, room comfort
It was ok but being refurbished so a bit of disruption
Stayed 1 night in Jun 2023

6/10 Okay

Abbie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is an active noisy building site and this is not what we were expecting!
Stayed 1 night in Jun 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good & friendly, food was great. Room large & comfortable. All in all, a very enjoyable stay. Thanks John Meade.
Stayed 4 nights in Jun 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good breakfast Shower could be better Massive room Overall a good stay
Stayed 4 nights in Jun 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff in the hotel and the onsite Marco Pierre White restaurant could not be any more helpful and cheerful during the length of my stay. I loved my first floor bedroom which overlooked trees in the beautiful communal gardens.
Stayed 2 nights in May 2023