Ratings based on 613 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Seattle, WA

Very tranquil, lovely space and place.

Posted 29-Sep-2015
Pros: Comfortable, relaxing rooms. Amazing location. Great communication.
Cons: Breakfast, even for a fee. Coffee bar. Umbrellas. :) Check out of 11am is a bit on the early side when you just want to sit and look at the bay.
Location: ON the water. Great location to take a quick run down to Key West. Or to just sit in their great chairs and stare at the water all day.
The location and rooms were amazing. The only drawback was there was no breakfast served at the location, and they do not have umbrellas available if one is caught in the sudden downpour (maybe that's not a normal occurrence?).
5 out of 5
for Everyone
by A verified traveller

Posted 19-Sep-2015
very clean and easy access to everything. pools were super clean with comfy chairs and friendly iguanas
4 out of 5
for Everyone
by A verified traveller from Central Illinois

Loved Our Stay

Posted 14-Sep-2015
Pros: Relaxing environment and friendly staff
Location: Loved some of the local restaurants. Also loved the beach at the resort.
Loved our stay. Staff from checkin to checkout was friendly. Great room. Daily housekeeping. Wi-Fi is free and hit or miss. Only complaint would be to have someone clean the iguana poo from around the pool area at least once a day. Loved the beach area, seagrass can't be controlled.
5 out of 5
for Everyone
by A verified traveller from Las Vegas, NV

Posted 13-Sep-2015
Pros: Proximity to beach & water
Enjoyed the teki bar and main resturant very good food
1 out of 5
by A verified traveller

Will Never return

Posted 04-Sep-2015
Pros: Location
We were staying at hotel when Governor of Florida declared a state of emergency due to a Hurricane. Weather showed the Keys at risk. We needed to have enough time to change flight plans. The hotel would not release us from our prepaid reservation made through Expedia. I asked to speak to manager. Was told she was off site and would call me. She never called. We will never return.
5 out of 5
for Everyone
by A verified traveller from Cheshire

The best

Posted 20-Aug-2015
We stayed at this hotel as a break in our journey from Key West to Miami. I sorely wish we had spent the main part of our holiday here. The staff are very helpful and polite. The hotel is extremely clean with a fabulous beach location. I had the best steak of my life in the hotel restaurant. Definately recommend this hotel. Brilliant.
5 out of 5
for Everyone
by A verified traveller from I am from cherry hill NJ

Posted 15-Aug-2015
My experience was wonderful everything there is beautiful. I can't went for my next vacation to be back.
3 out of 5
for Couples
by A verified traveller from Toronto

Must Love Kids

Posted 13-Aug-2015
Location: Very close to a great snorkelling place behind Porky's and also a great place for a sunset cruise behind Lazy Days Bar. Both excursions were fantastic
My husband and I stayed for three nights in a Waterview beach house at Tranquility Bay and for the most part we enjoyed our stay. The Butterfly Cafe was delicious and the service was great. The tiki bar was fantastic and the perfect setting for a sunset at the end of a fun day. The beach is not really much of a beach and you can't really swim in the water at all, so if you go expecting a big beach, be warned that there really isn't much to it and it is full of seagrass. The pool is nice, but overcrowded. We went to the "adults only" pool twice and both times there were lots of kids in it with their parents...so this is obviously not really monitored. This resort is family-friendly but be warned there are a LOT of kids everywhere. The setting is beautiful but lots of kids and no real beach...just a heads up.
2 out of 5
by A verified traveller from miami

Rude Front desk, pool heater was on!

Posted 13-Aug-2015
The front desk was rude, as if they were doing us a favor. The pool heater was on in the main pool, in August? The pool felt like a hot tub. The restaurant is only open for three hours, 6-9pm. While the grounds are meticulously maintained, we were sold a water view 2 bedroom with a king bed and two twins. The bed was a Queen, the master bath is miniature, and we could see a tiny sliver far away of water through thick foliage. Needless to say I will not be returning to this overpriced condo masking as a resort!
2 out of 5
by A verified traveller from Atlanta, GA

Nice resort - but watch out

Posted 11-Aug-2015
Pros: Nice layout with 2 decks with chairs. Tranquility Pool was great.
Cons: Front desk/check-in attention to detail. Be up front about what you get.
Location: Marathon has good restaurants. Stuffed Pig was good for breakfast. Sunset Grill had excellent food and a family oriented environment.
Asked for early check-in, they called us after an hour and said they had to give our room to someone else and it would be a while. They let us go to the pool while we waited. Once we checked in, we liked the room - great layout - full kitchen, spacious living area, nice bedrooms. However...we specifically booked this location for a washer and dryer as we brought a limited amount of clothes for our trip through the Keys. Put the clothes in the washer with soap powder and nothing happened. My husband called the front desk and they said they knew it was broken and could give us $50 credit at the Tiki bar. I called back to say this was unacceptable and asked for another room, yet they were sold out. They said they had a maintenance request for the washer and dryer so I asked why we weren't told about this at check-in...especially since I already loaded clothes with the soap powder. Once again they offered the $50 credit for the Tiki bar, but I refused. They indicated I could get a credit through Expedia and to tell Expedia to call the front desk. I spent the next 15-20 minutes talking with Expedia and getting a $100 credit towards my booking. Still didn't help that we ran out of clean clothes during our 7 night/8 day trip through the Keys. Oh...and the dishwasher didn't work either. Be sure to ask if everything is functioning *before* you check-in...because they don't deliver what they advertise.