Ratings based on 1,011 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from United Kingdom

The hotel was in a very good location

Posted 14-Sep-2016
Pros: The location
Location: It is right on the sea front you are next to The Theatre of the Seas which we visited and enjoyed we also drove to Key West this only took 1hr 50 mins
the hotel room was very nice although a bit small it was very clean which was important to us. However the air conditioning was so noisy we got no sleep the first night and had to buy ear plugs for the remainder of our stay. We. Had breakfast on our first morning I asked for hot tea which seemed to be a problem the water was not hot enough to brew the tea and about 4 teas were put on the table most of them herbal when I wanted just breakfast tea when I asked for that I was told well you have all in have staff could do wi a bit of cystine training I think!!! I also had to ask for milk surely the hotel is used to guests from the UK who ask for hot tea and take milk with that but more importantly the water provided should be boiling water not just hot it seems unless you drink coffee you are not going to get what you want. I mentioned the air con when checking out but was just told they are a bit noisy I do not know how other guests put up with it. If it is because the rooms are cheaper then you should be told this when booking as I would have paid more for a room with an AC that was not something out of the Ark. This would put me off visiting the hotel again which is a shame.
4out of 5
by A verified traveller from Englewood, FL

Weather was not in our favor.

Posted 02-Sep-2016
Pros: The location is great, close to many restaurants and about 10 minutes to Winn-Dixie grocery. Two pools and a beach and kayaks and paddle boards.
Cons: Alcohol and food is in my opinion very pricey. If you are going to spend the day at the pool and beach it will break the bank. Can't take your own.
Location: They have a marina with rental boats fishing, charters, party boat fishing, snorkeling, and scuba.
Our experience was not good because of the tropical storm in the gulf; it was windy, rainy and cloudy so we couldn't use the beach or the pools or the kayaks or paddleboards. For something to do we drove to Key West. On the PLUS SIDE we did have a room that had already been updated which was very nice with a view of the marina. We were also happy that we did not see any bugs in the room. Bugs are a deal breaker for us. All of the hotel employees were exceptionally friendly and polite, that was nice.
3out of 5
by A verified traveller from fort myers

Not a place for adults over 45.

Posted 14-Aug-2016
Pros: Location
Had to carry suitcases up two flights of stairs. No elevator. Many drunk young people. Woken up at 3:30 by returning partiers. No walkin shower. Just a bathtub Sure it would be fun for younger people. Definitely not worth the price!!!
2out of 5
by A verified traveller

Great water sports but watch you wallet!

Posted 02-Aug-2016
Cons: The Manager Sergio could have apologized for the unauthorized charges his staff applied to my AMEX and been more helpful.
Location: Great Restaurants near by. The food was better everywhere but the resort, it was boring and overpriced $90.00 for lunch for 4.
The property was great, but my experience was that someone had charged my Amex 1600.00 unauthorized. We had a prepaid on expedia and they used my AMEX and put charges for "incidentals" I never charged on my AMEX and it took 4 days to get them to reverse the charges. That tainted my weekend out!
2out of 5
by A verified traveller

Terrible hotel.

Posted 30-Jul-2016
Hotel was under construction, property was flooded, pool was closed, beach was littered with construction equipment. Staff kept telling us pool would be open which it never did. Every time it rained entire property flooded, very difficult to get around.
3out of 5
by A verified traveller from naples fl

Nice hotel close to the beach

Posted 25-Jul-2016
Excellent , I will recommend this hotel to anybody
5out of 5
by A verified traveller

Nice all aound place

Posted 16-Jul-2016
Perfection is the best way to describe our stay, thank you ...............................................
1out of 5
by A verified traveller

Dump unfriendly staff

Posted 15-Jul-2016
Pros: nothing
Cons: everything
Location: xx
Not a good place to stay small rooms unpleasant manager not accommodating
5out of 5
by A verified traveller

Awesome get away

Posted 15-Jul-2016
Pros: The location of the hotel was perfect.
Cons: Our complaint was the bar/restaurant on site, service left much to be desired, needs much improvement. I will say the bartenders were the exception.
Location: Sandbar, beach, fishing, driving distance to all the keys, great restaurants close by
We had a great long weekend, this newly remodeled hotel has a great location. We were able to rent a boat and go out the sandbar when there was only one other boat there!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Jun-2016 on Hotels