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Reviews of Parrot Key Hotel & Villas

4 out of 5
Parrot Key Hotel & Villas
2801 N Roosevelt Blvd, Key West, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1006 reviews" "
Rating 8 - Good. 222 out of 1006 reviews" "
Rating 6 - Okay. 89 out of 1006 reviews" "
Rating 4 - Poor. 46 out of 1006 reviews" "
Rating 2 - Terrible. 30 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was excellent
Stayed 8 nights in Apr 2024
Response from Demi Vazquez on 18 Apr 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How friendly the staff was, and it’s situated within walking distance of restaurants and groceries stores
Stayed 2 nights in Apr 2024
Response from Demi Vazquez on 16 Apr 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Very nice
Stayed 3 nights in Apr 2024
Response from Demi Vazquez on 12 Apr 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Catrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean , good food and drinks , liked that it was mostly adults - but can see it’s also family friendly . Great room , we had a room facing the water way . Friendly staff . Nice location , was quiet but a short 10-15 minute car ride to Duval street .
Stayed 3 nights in Apr 2024
Response from Demi Vazquez on 8 Apr 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property and great staff. Only 8 min drive from Duval Stayed in the 2br suite and the layout felt like I was at a beautiful townhome rather than a hotel. The property felt like a small community of townhomes and felt very safe. Didn’t use the pools but there were 3-4 pools which was a plus if you want to be away from any crowded pools. The sandy area in the back offered sunset views with hammocks and swings. Start at front desk was friendly and helpful when I had questions. Valet staff was polite and professional. Would stay again!
Stayed 1 night in Apr 2024
Response from Demi Vazquez on 8 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Parrot Key Hotel & Villas iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, spacious, quiet, 4 pools, water sports right there, easy drive into Key West
Stayed 2 nights in Apr 2024
Response from Demi Vazquez on 7 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Parrot Key Hotel & Villas iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back.
Stayed 4 nights in Mar 2024
Response from Adelheid on 4 Apr 2024
Dear Tony,Thank you for choosing Parrot Key Hotel for vacation destination and taking time to send in your survey. We look forward to seeing you in the future on your next trip to Key West.

10/10 Excellent

matt

Stayed 1 night in Apr 2024
Response from Adelheid on 4 Apr 2024
Dear matt,Thank you for choosing Parrot Key Hotel for vacation destination and taking time to send in your survey. We look forward to seeing you in the future on your next trip to Key West.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second year to this property. Very clean, quiet and friendly staff. Not close to Duvall Street, but can rent golf cart or uber very easily. The scenery for water view rooms is beautiful. Back deck with sand, lounge chairs and hammocks.
Stayed 6 nights in Mar 2024
Response from Adelheid on 4 Apr 2024
Dear Tammy,Thank you for choosing Parrot Key Hotel for vacation destination and taking time to send in your survey. We look forward to seeing you in the future on your next trip to Key West!

10/10 Excellent

Yandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Demi Vazquez on 1 Apr 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay.
Stayed 1 night in Mar 2024
Response from Demi Vazquez on 31 Mar 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

8/10 Good

Cherie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the Parrot Key Resort. My husband and I had a partial water view king room on the ground floor. We enjoyed our stay. The only negatives I had was that the shower handle wasn't the same as the water temperature. It was either scalding or freezing and would keep changing no matter where the handle faced. The water pressure was also quite sad. Showering was an unpleasant experience. Other than a few outlets that didn't work, (had to move the coffee maker to another location) we were very happy with housekeeping. They do an amazing job and work very hard. I would stay again, but make sure our room had a working shower first.
Stayed 4 nights in Mar 2024
Response from Adelheid on 29 Mar 2024
Dear Cherie Marie,Thank you for being a repeat guest and taking the time to send in your comments. We love to get feedback from our guests as it helps us to improve our services. I apologize that you had an issue with the water temperature and pressure. Our maintenance team has been notified, we appreciate you letting us know. Yes our housekeeping staff work very hard, happy to hear you were pleased with their service.We look forward to seeing you on your next trip to Key West!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful -- a lovely little oasis. The staff is wonderful everywhere --check in, restaurant, housekeeping, the shuttle driver Richard is delightful, the concierge. We were very well taken care of on our stay. The pools, the ocean view. My only hesitation is the location which is two miles from the main part of Key West. The shuttles help a lot with that but they end at 4:oo or 4:30. Luckily Richard is super charming and Ubers are easy.
Stayed 3 nights in Mar 2024
Response from Demi Vazquez on 28 Mar 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

8/10 Good

Nicole Ninhco, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. Overpriced for the partial water view room. Overpriced for daily parking. Remote from town with early shuttle schedule ending at 4pm.
Stayed 3 nights in Mar 2024
Response from Demi Vazquez on 28 Mar 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
everyone was helpful, shuttle service was great
Stayed 3 nights in Mar 2024
Response from Demi Vazquez on 23 Mar 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

8/10 Good

Pamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Adult only pool. Conveniently located
Stayed 1 night in Mar 2024
Response from Demi Vazquez on 22 Mar 2024
Thank you for sharing this positive review! We appreciate our location here in Key West just as much asyou do! We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and pools, bar and restaurant were nice A little overpriced. Staff very nice. The rooms were very loud, no soft surfaces so everything echoed , you can hear everyone around you walk in their room, doors slaming, even talking and other alarm clocks!. Lacking a wecoming feeling compared to the rest of the propert.
Stayed 5 nights in Mar 2024
Response from Demi Vazquez on 20 Mar 2024
Thank you for sharing this positive review! We appreciate our location here in Key West just as much asyou do! We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Ismaray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained, green areas were really nice, rooms were big, spacious, with 2 balconies, a bedroom and a separate living/kitchenette room with sofa bed microwave, minifridge and sink. The inside property restaurant was very convenient for breakfast and late dinners. 4 separate small pools were heated, acquainted and cozy, surrounded by green tropical foliage.
Stayed 1 night in Mar 2024
Response from Demi Vazquez on 20 Mar 2024
Thank you for sharing this positive review! We appreciate our location here in Key West just as much asyou do! We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the plush vegetation which made the property and pool areas calm, island feeling and serene. The villa was nice and comfortable equipped with a Keurig, mini fridge and microwave.
Stayed 4 nights in Mar 2024
Response from Demi Vazquez on 17 Mar 2024
Thank you for sharing this positive review! We appreciate our location here in Key West just as much asyou do! We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly!
Stayed 1 night in Mar 2024
Response from Demi Vazquez on 16 Mar 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Demi Vazquez on 10 Mar 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay
Stayed 1 night in Mar 2024
Response from Demi Vazquez on 9 Mar 2024
Thank you for sharing this positive review! We appreciate our location here in Key West just as much asyou do! We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Laura S

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and it was great to have daily room service. Concierge helped us rent bikes and it was seamless. Grounds were very well kept, staff was very nice. Fun to see the resident cats in the morning poolside and seemed the hotel cared about them (big points there for me). Biggest con was the poolside service. We stayed 2 nights and both times got to the pools after 4pm. Towels were completely out both times and had to ask to restock (and even then were only a few brought). Cocktails were pricey and honestly not great. Bartender I think merged the recipes for my husbands and my cocktail and a separate day had a pina colada that was pretty tasteless. Apparently the poolside service must stop at 5. We were the last to get to order drinks and many others wanted them in the adult pool which was farthest from the bar. Didn't feel we really got our moneys worth out of the mandatory resort fee but in honesty didn’t use the shuttle or amenities at Smathers beach. No offer to help with bags to the room. Only 1 of the 4 windows in the room had a screen and we would have loved to have the windows open with the nice weather. Overall it was a good experience but there were some 4 star things that just weren’t there, mostly related to the poolside service. The valets were very nice and we did leave an item in the hotel upon check out which was recovered. Had a good time and overall recommend but we have high expectations for a four star hotel with the prices we are paying.
Stayed 2 nights in Feb 2024
Response from Demi Vazquez on 9 Mar 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

8/10 Good

Steve Dale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel. Staff was great. Restaurant had great food and drinks. Not a ton to do within walking distance but Uber was super quick and reasonably priced.
Stayed 4 nights in Feb 2024
Response from Demi Vazquez on 6 Mar 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

6/10 Okay

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is great. However, for 3 nights in a row, the fire alarm went off. First two times briefly. The third time non stop until I walked to the office. Turned out it was the battery. Those should be changed regularly. (No offer to compensate for annoyance). Also the mandatory cancellation and rebooking at higher rate, to adjust reservation is ethically questionable. The rooms and grounds were very nice but the other issues diminished the experience.
Stayed 5 nights in Jan 2024
Response from Demi Vazquez on 3 Mar 2024
It is truly our goal to provide our guests with only the best experiences that create wonderful memoriesunfortunately it appears that we fell short in some areas. This is truly not the normal service we provideand will certainly use this as a training opportunity for our team. We are working hard to provide the 5-starservice all of our guests deserve. Again, thank you for sharing this and letting us know where we canimprove. We would love the opportunity to welcome you back to our beautiful Resort.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Demi Vazquez on 2 Mar 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

10/10 Excellent

Karla Beth Adams, Inver Grove Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with amazing view (partial water view). Beautiful property, very tranquil, great pools. Service was excellent-thanks, Nina! Great grocery store and breakfast/lunch places walking distance (KeyWest Creperie, Goldman’s Deli, El Habanero, Smoked BBQ). Realize the shuttle only runs 8:30-4:30 to the beach and downtown. Uber/Lyft are pricey and unreliable. Make friends with a taxi driver (Vladimir, DB Taxi) much less expensive and prompt. Will be back.
Stayed 7 nights in Feb 2024
Response from Demi Vazquez on 2 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Parrot Key Hotel & Villas iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Kari, kearney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Staff was wonderful. Ate at restaurant, very good every time. Only complaint, the shuttle service was inconsistent. Otherwise, highly recommend!
Stayed 7 nights in Feb 2024
Response from Demi Vazquez on 28 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Parrot Key Hotel & Villas iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was so beautiful staff was very welcoming and nice would definitely recommend a stay here
Stayed 2 nights in Feb 2024
Response from Demi Vazquez on 25 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Parrot Key Hotel & Villas iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff super friendly. Grounds were beautiful.
Stayed 4 nights in Feb 2024
Response from Demi Vazquez on 23 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

8/10 Good

Natalie

Stayed 4 nights in Feb 2024
Response from Demi Vazquez on 20 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Parrot Key Hotel & Villas iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Issam

Stayed 1 night in Feb 2024
Response from Demi Vazquez on 20 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Parrot Key Hotel & Villas iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from valet parking, front desk and restaurant was so friendly & helpful —- really enjoyed our stay, very relaxing and beautiful property!
Stayed 2 nights in Feb 2024
Response from Demi Vazquez on 20 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Shelia

Stayed 3 nights in Feb 2024
Response from Demi Vazquez on 20 Mar 2024
Thank you for sharing this positive review! We appreciate our location here in Key West just as much asyou do! We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a wonderful time at Parrot Key. The villas are comfortable and just luxurious enough to make one feel pampered without cross the line of feeling like you’re in a museum. The pools and other sun and sand areas around the property were amazing. Laying around on a hammock for an afternoon, or staring up at the stars in the evening while hearing the sounds of the ocean in the background were my favorite things to do. For those who like to mix in more of the Mardi-Gras atmosphere can find plenty of opportunity just a short rental bike or Uber drive away on Duval Street. My only critique is that the in-room dining was good, but not great. Also, it was strange how the people who took the in-room dining orders could be a bit curt at times. They didn’t go as far as to be overtly rude, but each time I hung up I felt like they walked up to that line. Maybe they should make sure the people who take those calls are not the same people behind the bar or otherwise servicing live customers so that they wouldn’t feel some need to rush through the order - which quite honestly takes less than a minute anyway…. The fact that literally every other staff member that I interacted with was extremely friendly probably made the low-average experience with in room dining stick out to me. I want to be clear- this was literally the only critique I have and it won’t stop me from coming back.
Stayed 3 nights in Feb 2024
Response from Demi Vazquez on 20 Feb 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Grounds were lush and well maintained. Room furnishings were a little dated but good in room amenities. A bit of a challenge to negotiate stairs to upper level suite with our bags. Our suite tucked away in the far corner of the resort was very peaceful. The three pools were great based on your requirements. Only one restaurant though which provided very little variety but staff service was great. Cleaning staff though could be a little more personable.
Stayed 3 nights in Feb 2024
Response from Demi Vazquez on 19 Feb 2024
Thank you for sharing this positive review! We appreciate our location here in Key West just as much asyou do! We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed there many times, this was the worst ever
Stayed 4 nights in Feb 2024
Response from Demi Vazquez on 18 Feb 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We hold our team to the highest standards andregret that we didn’t meet those expectations. Please reach out to us to discuss this issue with our team.

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Gym equipment broken and old
Stayed 1 night in Feb 2024
Response from Demi Vazquez on 18 Feb 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We hold our team to the highest standards andregret that we didn’t meet those expectations. Please

8/10 Good

Sabrina Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Demi Vazquez on 20 Mar 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the sea view villa which was very nice. A few things that could make the experience better - the shower head was poorly designed, the complementary shuttle to the old town could run later instead of finishing at 4.30pm, out of the 4 pools - 3 of them would close at 6pm so we had no time to use them after sightseeing. Valet parking was expensive and should be included in the rate.
Stayed 2 nights in Feb 2024
Response from Demi Vazquez on 18 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautiful property. It is our goal to provide great service and we are so pleased to hear that you had a wonderful stay with us. We are working hard to provide the 5-star service all our guests deserve. Thank you for sharing this and letting us know where we can improve. We would love the opportunity to welcome you back to our beautiful Resort.

10/10 Excellent

Linda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort Friendly staff Nice pool and close to old town
Stayed 2 nights in Feb 2024
Response from Demi Vazquez on 18 Feb 2024
Thank you so much for your kind words. It was truly our pleasure having you with us. We hope you will visit us againsoon!

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly loved our stay at Parrot Key. The room was comfortable and quiet. The only negative was that the bathroom needed to be updated. The vanity sat a little crooked and the sink kept running.
Stayed 5 nights in Feb 2024
Response from Demi Vazquez on 18 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautiful property. We have shared your comments about the bathroom with our maintenance crew. It is our goal to provide great service and we are so pleased to hear that you had a wonderful stay with us.

4/10 Poor

Bobby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great place to stay the first two or three times we chose it. This time was awful, couldn’t check in till 5 mins before check in time, couldn’t get towels or soap and shampoo. Had to leave in middle of night to take my wife to emergency room. They ended up admitting her. Called the hotel next morning to tell them what happened and they said I had to get back and pack my stuff and check out before check out time. Oh well, just a little help would have been appreciated, especially considering I had rented a room for 8 days.
Stayed 1 night in Feb 2024
Response from Demi Vazquez on 18 Feb 2024
It is truly our goal to provide our guests with only the best experiences that creates wonderful memories unfortunately it appears that we failed to do so during your stay with us. This is truly not the normal service we provide and will certainly use this as a training opportunity for our team. Thank you for sharing.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel. We will book again. The shuttle to downtown was very easy and convenient. Our room was quiet though the stairs to our room was a bit of a surprise. Loved sitting by the pool and relaxing. Staff was courteous...Katie was a great bartender who added a drink to her menu to quench our thirst. JetSki tour next door was great.
Stayed 2 nights in Feb 2024
Response from Demi Vazquez on 14 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 5 nights in Feb 2024
Response from Demi Vazquez on 14 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Edward

Stayed 1 night in Feb 2024
Response from Demi Vazquez on 20 Mar 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

8/10 Good

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities
Second time staying here, love the property and its peacefulness. The buildings are getting a little bit older and do need a little maintenance done but all in all very nice. Bartender Chris is the best!!
Stayed 3 nights in Feb 2024
Response from Demi Vazquez on 13 Feb 2024
Thank you so much. We so appreciate the time you took to share your experience at our beautifulproperty. We hope to welcome you again soon.

10/10 Excellent

Hal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely no complaints here. We had a great stay. Food on site was excellent.
Stayed 1 night in Feb 2024
Response from Demi Vazquez on 12 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon.

10/10 Excellent

Vhon

Liked: Cleanliness, staff & service
Great experience overall.
Stayed 5 nights in Feb 2024
Response from Demi Vazquez on 10 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service friendly caring and loving
Stayed 3 nights in Jan 2024
Response from Demi Vazquez on 8 Feb 2024
Thank you so much! We so appreciate the time you took to share your experience at our beautifulproperty. It is our goal to provide great service and we are so pleased to hear that you had a wonderfulstay with us. We are working hard to provide the 5-star service all of our guests deserve. We look forwardto welcoming you back again soon