Exterior

Reviews of Hyatt Centric Key West Resort and Spa

4 out of 5
Hyatt Centric Key West Resort and Spa
601 Front St, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1014 reviews" "
Rating 8 - Good. 247 out of 1014 reviews" "
Rating 6 - Okay. 75 out of 1014 reviews" "
Rating 4 - Poor. 40 out of 1014 reviews" "
Rating 2 - Terrible. 20 out of 1014 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Abita Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Mar 2024
Response from KP on 28 Mar 2024
Hello Robert! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

David Ronald, Dana Point

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and rooms were in magnificent condition, and the people from top to bottom could not have been nicer and more accommodating. The high quality of the food was also a big surprise. Definitely, THE place to be in Key West
Stayed 5 nights in Mar 2024
Response from KP on 28 Mar 2024
Hello David Ronald! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Good

Olaf Arne

Liked: Cleanliness, staff & service
The old loud air conditioning boxes didn't work right
Stayed 10 nights in Mar 2024
Response from KP on 28 Mar 2024
Hello Olaf Arne! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

2/10 Terrible

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from KP on 28 Mar 2024
Hello Roseanne! Thanks so much for taking the time to complete an online review. We are disappointment to see such a low score and we are hoping you could provide any additional feedback about your experience. If you are willing to provide any information, please contact one of our Operation Mangers at your earliest convenience.

8/10 Good

Francine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location. It was walkable to so many things!
Stayed 4 nights in Mar 2024
Response from KP on 26 Mar 2024
Hello Francine! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

HARRY ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from KP on 27 Mar 2024
Hello Harry Alexander! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was perfect. It was quiet yet located where you could walk anywhere you wanted to go. There are tons of restaurants close by and you are 2-3 blocks from Duval. The restaurant has a great breakfast (add breakfast onto your room) and you can hang out around the pool or find a spot on a dock if you want something quieter. Lisa, Mikki, RAF were a few of our servers who were excellent and we needed fresh towels every day as my husband was sick so they cleaned our room every day on request. Also Erin in the gift shop is a gem and very helpful! We had a fabulous stay! Everyone there provides excellent customer service!
Stayed 6 nights in Mar 2024
Response from KP on 24 Mar 2024
Hello Mary! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Nancy J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return , enjoyed my stay. But next time I won’t get my up graded room next to the street where the beach was It was noisy most of the time.
Stayed 5 nights in Mar 2024
Response from KP on 19 Mar 2024
Hello Nancy! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Okay

MICHAEL J

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were gaps in the door that night, air and light in. Light switch in the bathroom did not work properly. I paid the same price is three other couples that went down there and they all got better rooms than I did. Their views were much better.
Stayed 3 nights in Mar 2024
Response from KP on 12 Mar 2024
Hello Michael J! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excellent

Jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from KP on 11 Mar 2024
Hello Jing! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort within walking distance to all the fun activities that Key West has to offer.
Stayed 7 nights in Mar 2024
Response from KP on 8 Mar 2024
Hello Kathleen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Okay

Tracy

Travelled with family
Overall property very nice. Just way to overpriced!! Not worth the money.
Stayed 3 nights in Mar 2024
Response from KP on 7 Mar 2024
Hello Tracy! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excellent

Patricia

Room clean service friendly ideal location not far from the ferry and old town walkable from here
Stayed 2 nights in Mar 2024
Response from KP on 6 Mar 2024
Hello Patricia! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Ralph, waukesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shower in room was great and towels were awesome!!
Stayed 2 nights in Feb 2024
Response from RC on 4 Mar 2024
Thank you so much for the positive comments. We are so happy you enjoyed your time with us! Come visit again :-)

6/10 Okay

Terrence

I thought the property was tired. One elevator out of service and the staircase was not clean. Not worth the price that I paid.
Stayed 2 nights in Feb 2024
Response from RC on 4 Mar 2024
We are sorry to hear that you were not pleased with your stay. We will be sure to look into these issues.

10/10 Excellent

Wallace, Hatfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, great location, and great amenities.
Stayed 2 nights in Feb 2024
Response from KP on 27 Feb 2024
Hello Wallace! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!
Stayed 4 nights in Feb 2024
Response from KP on 27 Feb 2024
Hello Ernest! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Good

Albert

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from KP on 26 Feb 2024
Hello Albert! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Tod R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service staff, especially TJ at Blue Mojito.
Stayed 5 nights in Feb 2024
Response from KP on 21 Feb 2024
Hello Tod R! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Okay

Kimberly, Whitehall

Travelled with family
Liked: Cleanliness, staff & service, amenities
For spending a 1,000 a night to have construction being done outside our patio was not fun. You are paying this price for the location. Room was ok, would not say cosmetic perfect for spending this much.
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
Hello Kimberly! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excellent

LOUISE

Stayed 3 nights in Feb 2024
Response from KP on 21 Mar 2024
Hello LOUISE! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness
Room was not very clean. Roosters screaming all night that were on property. staff was average.
Stayed 1 night in Feb 2024
Response from KP on 14 Feb 2024
Hello Michael! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on the waterfront.
Stayed 1 night in Feb 2024
Response from KP on 10 Feb 2024
Hello Jacob! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Okay

Lester

Stayed 2 nights in Feb 2024
Response from KP on 21 Mar 2024
Hello Lester! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Jeffrey D, Pine City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from KP on 10 Feb 2024
Hello Jeffrey D! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

adnan

Stayed 1 night in Feb 2024
Response from KP on 21 Mar 2024
Hello adnan! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as always!!!
Stayed 3 nights in Feb 2024
Response from KP on 7 Feb 2024
Hello Noreen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Good

Dennis C, Lebanon

Stayed 4 nights in Jan 2024
Response from KP on 21 Mar 2024
Hello Dennis! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to restaurants and attractions. Beaches are pretty much non existant in Key West.Very small if you find one.
Stayed 6 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello Gregory! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We hope to welcome you back during your next trip to Key West.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The added $55 was totally unacceptable. It should have been lusted in reservation before not at check in. It was a ripoff.
Stayed 4 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello Mary! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay. Friendly staff, room was clean and nice views of the ocean
Stayed 3 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello michael! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

2/10 Terrible

Hadiqa

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service Had trouble withAC and fan which was not resolved Front desk extremely rude
Stayed 1 night in Jan 2024
Response from KP on 29 Jan 2024
Hello Hadiqa! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Jennifer, Closter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from KP on 26 Jan 2024
Hello Jennifer! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Good

Robert Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from KP on 25 Jan 2024
Hello Robert Todd! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from KP on 21 Jan 2024
Hello Cindy! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.

4/10 Poor

william

Stayed 3 nights in Jan 2024
Response from KP on 19 Jan 2024
Hello William! Thanks so much for taking the time to complete an online review. We are disappointment to see such a low score and we are hoping you could provide any additional feedback about your experience. If you are willing to provide any information, please contact one of our Operation Mangers at your earliest convenience.

8/10 Good

Reinaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Parking is extremely expensive for guests
Stayed 2 nights in Jan 2024
Response from KP on 18 Jan 2024
Hello Reinaldo! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.

8/10 Good

Francis

Stayed 3 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello Francis! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

James, merrillville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL WAS SUPER WONDERFUL…..GREAT EXPERIENCE FOR MY LADY FRIEND’S FIRST TIME IN KEY WEST….. HOPE TO DO IT AGAIN …..Sacha was super attentive….he was the person at the door and helped with ALL OUR QUESTIONS AND NEEDS…..
Stayed 5 nights in Jan 2024
Response from KP on 17 Jan 2024
Hello James! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Judy

Liked: Cleanliness, amenities
Stayed 5 nights in Nov 2023
Response from KP on 11 Jan 2024
Hello Judy! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Thomas

Stayed 5 nights in Jan 2024
Response from KP on 29 Jan 2024
Hello Thomas! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Seija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Staff are amazing and always making sure your stay is superb. Walking distance to Duval - Mallory and so many other places. Pet friendly. Would definitely come back again.
Stayed 6 nights in Dec 2023
Response from KP on 8 Jan 2024
Hello Seija! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from KP on 2 Jan 2024
Hello Susan! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from KP on 31 Dec 2023
Hello Bruce! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Good

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from KP on 29 Dec 2023
Hello Hassan! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel with Style and Elegance
This hotel is in a beautiful location in Key West. This hotel has lots of style and elegance. The staff is very friendly and knowledgeable. It is expensive, but worth it. We enjoyed our stay and will book it again
Stayed 3 nights in Dec 2023
Response from KP on 28 Dec 2023
Hello Paul! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.

10/10 Excellent

Lisa

Stayed 4 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Lisa! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.

10/10 Excellent

Sung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 5 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Sung! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello David! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.

8/10 Good

Paula, Spring City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was generally a pretty nice place. There were some issues with one elevator not working and repairs being done on an exterior staircase
Stayed 5 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Paula! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.