Ratings based on 1,906 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 26-Aug-2016
Great location and very friendly staff. Excellent atmophere. Great for kids
4out of 5
by A verified traveller from Los Angeles

Posted 25-Aug-2016
Nice Villas with everything needed. Quiet atmosphere relaxing environment. You don't need to leave the property, everything is there.
5out of 5
by A verified traveller

Nice but pricey

Posted 24-Aug-2016
Very nice hotel. Has all the amenities if you have a family. Lots of children. Very pricey
4out of 5
by A verified traveller from margate

Resort that's has everything close by

Posted 20-Aug-2016
Our 4day 4 night stay was wonderful but the mattress in the pull out was terrible and should all be checked for comfort
Comment from Hotel Management
24-Aug-2016 by HotelMgmt, Hotel Management
We are pleased you described your time here at Hawks Cay Resort as wonderful! We will have our team address your concerns about the pullout couch in your guestroom. Thank you for sharing your review and we look forward to providing you with another memorable stay.
3out of 5
by A verified traveller from Indianapolis, IN

Nice hotel if you like to stay by the pool all day

Posted 17-Aug-2016
This property is beautiful but the location is very isolated. Hanging out by the pool is free, anything else you wish to do will cost money. The price of food at this resort is beyond exorbitant; they have a captive audience so they can charge more. The variety of food is also poor. Breakfast buffet is $25.00/person. The bath tub shower combo is rediculous. Anyone with mobility issues would not be able to crawl inside the tub to shower or bath. The view from room 2308 looked out over the rooftops of the other buildings. There was a partial view of the pool and lagoon from the corner of the balcony; for the price paid/night the view was unacceptable. Staff was friendly and room was clean but we did not enjoy this resort as we should have due to the extremely high cost of food. We went off site for meals for more affordable dining. We did the dolphin program; it was educational but a disappointment compared to other dolphin programs we have done.
Comment from Hotel Management
20-Aug-2016 by Hotel Mgmt, Hotel Management
While we’re happy you appreciated our friendly staff, we do regret if other areas of your stay weren’t as you had anticipated. We’re disappointed to read you didn’t find our on-site activities and restaurants to be of good value. We hope to one day welcome you back the next time you are in the area.
5out of 5
by A verified traveller

Posted 17-Aug-2016
Hawks Cay is paradise. I went with my children ages 10 and 12 and we had an amazing time.
Comment from Hotel Management
20-Aug-2016 by Hotel Mgmt, Hotel Management
Hearing that you and your family had such a wonderful time at our resort has made us happy! Thank you for choosing to stay with us at Hawks Cay Resort. We look forward to welcoming you back and providing you with another pleasurable experience.
3out of 5
by A verified traveller from OKC

Maintenance & Cleaning Needed PLUS High Food Costs

Posted 15-Aug-2016
Pros: Much smaller resort than I expected and this was good. Easy walk to everything.
Cons: Affordable kitchen staples would have been nice. No salt, pepper, or coffee. It would have cost us about $30 for the essentials needed to cook fish.
Location: Except for a day in Key West (wasn't worth the trip), we never left the resort. They had everything wee needed.
Aggravating: Noisy ceiling fan (reported but not fixed). Depending on the amount of doors closing in the adjoining unit, the fan would go from silent to very noisy/wobbly all night long. We were awakened no less than 30 times during the night. Silver fish (nasty filthy insect) was in the silverware drawer. No dependable Wi-Fi. We rarely could get a signal and when we did it was ever so weak. Reported; said they knew it was a problem. Not ever fixed. Our cheapest meal on our 6-day trip was at the airport on our way home. Yip, the airport food cost less than at the resort. There was no comparison in the freshness or quality of the food to airport food. All the food was fabulous! Drinks were delicious. Marina had everything you might want. We took fishing charter, standing paddle boards, snorkeled, swam with dolphins, para-sailed. All in all a wonderful trip. We spend $4,000 on air and condo and another $4,000 on food and activities for 4 people. So, it costs quite a bit. But if you have the money, it's a blast. By the way, we stayed at the Marina Villas. All the villas are within walking distance of everything (even though they have a shuttle that runs all day) so book whichever costs the least.
Comment from Hotel Management
19-Aug-2016 by Hotel Management, Hotel Management
We like to from hear our guests to learn about their time with us. While we are disappointed to read about the issues you had in your villa, we are happy you did enjoy the many amenities we offer to our guests. Our team will look into your feedback. We look forward to welcoming you back again. Thank you.
4out of 5
by A verified traveller from den haag

Fijn luxe hotel op mooie plek

Posted 14-Aug-2016
Luxe, mooie plek, oase van rust. Kamer ruim, maar met 3 tieners op 1 kamer met stapelbed is slapen niet ideaal. Eten duur, internet niet altijd optimaal. Lagune heerlijk. Personeel zeer vriendelijk en behulpzaam op een enkele uitzondering na.
2out of 5
by A verified traveller from Florida

Not worth it!!

Posted 07-Aug-2016
We hardly write a review but we could not resist on this one. This hotel is NOT WORTH IT. The valet parking staff is horrible and lost our keys twice and simply don't care. There is NO music in the adult pool while the kid's pool is blasting, go figure. We cannot stress how bad the service was in the pool area. The "adult pool" has the diamond brite falling off and it is full of MOLD!! They need to close this pool and fix it before somebody gets sick. The restaurant food and service was mediocre to say the least.
Comment from Hotel Management
12-Aug-2016 by HotelMgmt, Hotel Management
It is disappointing to read your tie here was not the pleasurable experience we wish for our guests. We apologize for any inconveniences you experienced with our valet service and will work with our team to make improvements. We hope to welcome you back so that we can surpass your expectations.
4out of 5
by A verified traveller from world trvlr

Great for families

Posted 04-Aug-2016
Great keys location. Many fun activities within a reasonable drive. Good restaurants on site if you want to stay in. It's not luxurious, button it's very nice .
Comment from Hotel Management
05-Aug-2016 by HotelMgmt, Hotel Management
We continuously strive to ensure that each guest enjoys a memorable experience with us at Hawks Cay Resort. Thank you for mentioning our central location, as well as the various activities in and around our resort. We are happy to hear that you consider us a great choice for families and hope to welcome you back again.