Ratings based on 1,887 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Nice resort but with issues

Posted 30-Jul-2016
Pros: Resort atmosphere and staff were generally trying to be helpful.
Cons: Internet in Villas needs to be fixed, or taken out completely (as is, you pay a resort fee that included internet).
Location: Good location, short distance to main keys (Marathon) and the 7 mile bridge. Good restaurants as well.
This is quite expensive for the quality of the resort. Originally we paid for a 2 bedroom villa, which was spacious but the internet was either not working at all or sketchy at best. Inquiring to rectify the situation was impossible and at the end they admitted that the internet in villas was not good and we should be at the hotel for good internet. We ended up trading a 2 bedroom villa for a 1 room hotel room, which was OK at best. General facilities were OK, including the pools. The beach was a small lagoon and nothing spectacular.
5out of 5
by A verified traveller from S

Nice hotel

Posted 22-Jul-2016
It was very nice experience with my family near sea, Dolphins with good restaurants and excellent services
Comment from Hotel Management
27-Jul-2016 by HotelMgmt, Hotel Management
We are pleased you had a pleasant stay and enjoyed our on-site restaurants. Thank you for choosing Hawks Cay Resort for your family getaway. It was a pleasure to have you visit with us and we look forward to welcoming you back for another wonderful experience.
5out of 5
by A verified traveller from Boca Raton, FL

Very nice! Private beach out back door.

Posted 20-Jul-2016
Resort has everything you need. It was well maintained. There were plenty of things to do. I recommend parasailing!
Comment from Hotel Management
22-Jul-2016 by HotelMgmt, Hotel Management
Your review is just what we want our guests stay to be; fun, relaxing and adventurous. We are thrilled you enjoyed parasailing with us and appreciated the beauty of our resort. Thank you and we look forward to seeing you again at Hawks Cay Resort for another memorable experience.
5out of 5
by A verified traveller from Palm Beach, FL

Beautiful Resort!

Posted 20-Jul-2016
Hawks Cay is a beautiful place to have a dream vacation for couples and families. The resort has great amenities, several pools, salt water lagoon, water sports and dolphin experience.
Comment from Hotel Management
21-Jul-2016 by HotelMgmt, Hotel Management
Reading that you consider our resort a dream vacation is truly rewarding! We are thrilled you enjoyed the beautiful views along with the amenities and activities we provide. Thank you for your great review of Hawks Cay Resort. We look forward to providing you with another unforgettable experience.
4out of 5
by A verified traveller from Jacksonville, FL

Posted 19-Jul-2016
Pros: Adults only pool, dolphin encounter on site, poolside service
Cons: The pol mold and staff attitude.
Location: Nothing close to do nearby but plenty to do at the resort.
I loved the resort, beautiful grounds and that they have an adults only pool, perfect for our 10 yr anniversary. We stayed in the hotel, not the villas. The food was good. Prices for food and drinks, very high and that leads to my areas of improvement. The staff demeanor was extremely inconsistent. You either encounter friendly, enthusiastic workers like registration desk, most of valet workers. I say most because then you encounter the one valet guy that walks away from you while you're still talking to him. Rude! Poolside service - awesome feature but not when you're dealt with cold, icy attitudes. These guys have no business being in the hospitality industry and surely not at the price I spent there for a weeks stay! They need to act like they love their job even if they don't, or go somewhere else. Alejandra and Careen were the only poolside servers that were good. The adults pool is in need of updating. What looks like black mold were all over the walls of the pool. Can't speak to the other pools as I did not visit them. Very disappointing, again see price comments. Loved the adults pool area though. Beautiful, easy access to restrooms and away from noisy kids. Would have been nice to have music. I made it known to the hotel ahead of time about our anniversary, got a happy anniversary but little touches like a personalized note from hotel management or glass of champagne, flower petals, something would be the small touch that goes a long way.
3out of 5
by A verified traveller

Posted 18-Jul-2016
Pros: the location for the area is good, its not too big
Cons: nicer service staff and later eating hours
The main pool was a dirty the whole time we stayed there, the hotel restaurants all close at 10:00 which is inconvenient and many of the staff had kind of poor attitude. (f it wasn't their job, they weren't accommodating at all so you may be waiting to get assistance)
Comment from Hotel Management
20-Jul-2016 by HotelMgmt, Hotel Management
While we’re pleased you appreciated our beautiful location, we do regret if other areas of your time here were not so pleasurable. We’ll address your comments about our pool area and service we provide with our team to make improvements. We hope to one day welcome you back for a better experience.
5out of 5
by A verified traveller from g

Very nice resort . Excellent food and food for kid

Posted 16-Jul-2016
Clean resort. Staff very friendly . Facility is clean and all the staff very helpful. Lots of activities for the kids.
Comment from Hotel Management
19-Jul-2016 by HotelMgmt, Hotel Management
It sounds like you had a great time here at our resort and we thank you for your positive feedback. We are thrilled you appreciated our fabulous service and food choices we provide. The next time you are traveling to the area, we hope you choose to stay with us at Hawks Cay Resort.
5out of 5
by A verified traveller from Connecticut

Beyond Awesome

Posted 08-Jul-2016
I didn't realize this place was so high end when i booked it. I was amazed. This place is gorgeous. We had a sunset town house and it was right on the water a few yards from our patio. 3 patios in total. Watching the sunset every night on our patio was picturesque. The kids had fun on the pirate ship splash yard that they have. Oh and they have their own dolphins. I wish we could live here!
Comment from Hotel Management
12-Jul-2016 by HotelMgmt, Hotel Management
We couldn’t be happier to hear that we exceeded your expectations and you and your family created great memories. Our beautiful location does provide some of the best sunsets and we’re glad you enjoyed them. Thank you for the review and we look forward to your next visit to Hawks Cay Resort.
4out of 5
by A verified traveller from uk

A very good family hotel in a delightful area

Posted 25-Jun-2016
We spent 4 nights here. It is a very relaxed and pleasant resort. The staff are very welcoming and helpful. The children's facilities, pool etc are excellent. The accommodation is good (we had a 2 bed sunset villa) and works well for a family of 4 (2 double beds in separate rooms). The bedrooms and bathrooms are on the small side as others say. The living space is better sized.
Comment from Hotel Management
28-Jun-2016 by HotelMgmt, Hotel Management
We couldn’t be happier to learn that your family enjoyed a memorable experience vacationing with us at Hawks Cay Resort. It is great that your accommodations provided everything you needed for a comfortable stay. Thank you for your review and we look forward to welcoming you back.
4out of 5
by A verified traveller from P

Great place for families and couples alike.

Posted 10-Jun-2016
Wonderful place. Stayed there with my family (boys ages 11, 13) lots to do, but many things aren't included in the cost, which was a bit disappointing considering the cost to stay there AND the daily resort fee. Restaurants are onsite, but a bit costly, so be prepared. Room was spacious, comfortable, and clean. We stayed in the hotel, not a rental unit. The only drawback of the room is that there was no balcony to hang our wet clothes on to air out and dry.
Comment from Hotel Management
14-Jun-2016 by HotelMgmt, Hotel Management
We are very happy that you and your family enjoyed an overall great stay. It’s great that you found the wide variety of activities to your liking. Thank you for sharing your feedback with us we hope to welcome you back again soon to Hawks Cay Resort.