Ratings based on 2,047 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2017
Great time. Ate on site and off site, many good restaurants within 10 minutes.
Comment from Hotel Management
23-May-2017 by HotelMgmt, Hotel Management
While we are truly happy that you enjoyed our on-site dining, we do love that you ventured out and visited the many great restaurants located just minutes away! It’s great to see how much you enjoyed your time with us at Hawks Cay Resort and we hope to welcome you back in the future.
4 out of 5
by A verified traveller from ohio

Family friendly but expensive

Posted 08-May-2017
The room and facilities were really nice and clean. there were a lot more kids than I was expecting. They cater two families which is nice but maybe not for your honeymoon. The restaurants were over priced and the only breakfast option was a buffet for $24 a plate which is quite a bit higher than local restaurants in the area. The lagoon was nice for swimming but keep in mind there is no beach on the ocean front.
Comment from Hotel Management
10-May-2017 by HotelMgmt, Hotel Management
We think our facilities provide the best quality around and I’m delighted that you agree. For breakfast options, we not only cater a fresh, made-to-order buffet but an ala carte menu to suit any budget. We hope you’ll visit us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2017
House keeping never cleaned our room, Alma restaurant hostess very rude to me and my two little girls...just because we didn't have dinner reservations. Only reason I recommend this hotel is because it's a Beautiful property.
Comment from Hotel Management
26-Apr-2017 by HotelMgmt, Hotel Management
Thank you for your honest input. I apologize that you did not receive our typical top-notch treatment, and regret that we let you down. I assure you that this level of service does not reflect our high standards. I do hope you will give us another chance to provide you with a truly excellent stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from flirida

Posted 25-Mar-2017
Nice resort to go with the kids. Villas do need cleaning and updating though
Comment from Hotel Management
29-Mar-2017 by HotelMgmt, Hotel Management
It is great that you found our resort to be very nice. We do appreciate your suggestion about updating our villas. Our housekeeping team will work on providing fresh accommodations and we will make any necessary upgrades to the villas. Thank you, and we hope to welcome you back soon to our resort.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Mar-2017
Missed a beach but the rest was great. Would definitely go back!
Comment from Hotel Management
29-Mar-2017 by HotelMgmt, Hotel Management
How wonderful is it to learn that you would stay here again! We are delighted that you found everything about our resort to be great. We will let our amazing team know how much you enjoyed everything during your stay. Thank you, and we look forward to welcoming you back soon to Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveller

could stay here for a week

Posted 20-Mar-2017
Pros: scuba, snorkeling and fishing onsite. incredible pool. waiters by pool. adult pool option, fire pits.
Cons: no microwave in the room. i like hot green tea. water i heated in coffee pot came out dark and coffee tasting.
loved this place. huge pool and a good size adult pool too. two fire pits. they ran during the day as well as at night. the one by the adult pool was my favorite because it was close to ocean side and chairs sat closer to fire. i'm very cold natured and love staring at a fire, so that's a plus for me. waiters came around frequently but didn't hound you. salt water lagoon with paddle boards and kayaks was nice option. Alma's restaurant had the tartest and best key lime pie of 5 places i tried. but i did think my mahi mahi was overpriced. salad was typical and small. Ale and Angler restaurant has more casual atmosphere and menu. very good burgers. STarbucks inside lobby! vallet parking. shuttle to Angler restaurant and Dockside sporting store where I scuba dived. They have spa and exercise room which i didn't use but it looked very nice.I would definitely come back here again if i get the chance.
Comment from Hotel Management
21-Mar-2017 by HotelMgmt, Hotel Management
What a glowing review. It is nice that you had fun swimming at our Tranquility Pool and warming up at the fire pit. We do apologize that you did not have a microwave in your room and we appreciate you letting us know. Thank you, and we look forward to welcoming you back soon to Hawks Cay Resort.
4 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, Canada

Lovely resort.

Posted 13-Mar-2017
Beautifully planned and situated resort in lovely Ducks Key. They could benefit from a dedicated concierge as they were often occupied with check-in overflow. They could also benefit from creating more atmosphere in the restaurants. Service was generally very good and the room was lovely and very comfortable.
Comment from Hotel Management
14-Mar-2017 by HotelMgmt, Hotel Management
It is nice to read that you enjoyed our beautiful property and your accommodations. However, we apologize for any delays during check-in and we appreciate your suggestions. We will work on making any necessary changes to our services. Thank you, and we hope to welcome you back soon to our resort.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect spot

Posted 08-Mar-2017
The only problem was the pool heat was turned off on the last 3 days of our stay, since was very windy the water temperature wasn't pleasurable.
Comment from Hotel Management
23-Mar-2017 by HotelMgmt, Hotel Management
It is nice to learn that you found our resort to be great! However, we apologize for any inconveniences you had in regards to the pool. We will speak to our team about making the pool warmer and we appreciate you letting us know. Thank you, and we hope to welcome you back soon to Hawks Cay Resort.
4 out of 5
Recommended
for Everyone
by A verified traveller from new york state and west palm beach

Nice place to get away from it all for a few days.

Posted 04-Mar-2017
Very nice facility. Something for everyone in the family to do. Very friendly staff and very good service. Only issue was the food and beverage pricing. Went off campus for breakfast and twice in the evening for dinner. Would go back again.
Comment from Hotel Management
07-Mar-2017 by HotelMgmt, Hotel Management
It is wonderful to read that you found our resort to be very nice. We agree that there is something for everyone here, and we are delighted that you were impressed with our excellent service. Your satisfaction is important to us, and we look forward to welcoming you back soon to Hawks Cay Resort.
3 out of 5
by A verified traveller from ATL

Vacay with friends

Posted 03-Mar-2017
Pros: Convenience, view and grounds.
Cons: Update
We had a Villa. It was tiny with very used furniture and outdated decor. Bathrooms were tiny and both upstairs. Friends chose it from iPrefer but I wouldn't return. They stayed in the hotel. We got a small Villa, just my husband and I so we really didn't need 2 bedrooms. Good thing because it was so small.
Comment from Hotel Management
07-Mar-2017 by HotelMgmt, Hotel Management
It was our pleasure to welcome you to our property. We are delighted that you enjoyed the beautiful views. Your suggestions about updating our villas are appreciated and we will make any necessary updates to our services. Thank you, and we hope to restore your confidence in us for another stay.