Ratings based on 1,991 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Quiet hotel, perfect for relaxing.

Posted 15-Jan-2017
Nice hotel. Clean. Beautiful island. Only dislike is the Resort fee, should be removed.
2out of 5
by A verified traveller

try elsewhere ...

Posted 08-Jan-2017
Room had food on the furniture and spilled drink on the floor. Master bed was not made properly... needed to wash sheets and remake... mattesss pad was 1/2 off... Requested toilet paper everyday.... kept running out.... Requested clean towels... only 2 for four guests were given. Did not replace bath mats after being removed day 1 Called for assistance with issues daily ... unclean rooms.... issues were not resolved. Family vacation of 4 in 2bdrm/2ba So very disappointed
Comment from Hotel Management
12-Jan-2017 by HotelMgmt, Hotel Management
We truly regret to read that your stay was not as you anticipated. We apologize for the inconveniences you encountered in your room. Your satisfaction is very important to us, so we will address your concerns with our housekeeping team. Thank you, and we hope to regain your trust for another stay.
5out of 5
Recommended
for Everyone
by A verified traveller

Utmärkt ställe med barn

Posted 29-Dec-2016
Mycket nöjda med allt förutom att vår "villa" var lite daterad och något sliten, blev lovade en renoverad villa vid incheckningen men så blev det inte. Gott om rena handdukar, gott om tallrikar, glas och skålar men endast två ganska små kastruller och ingen diskhandduk. Överlag ett toppenställe som vi kan tänka oss återvända till.
5out of 5
Recommended
for Everyone
by A verified traveller from R

Nice hotel-resort in beautiful setting.

Posted 24-Dec-2016
We transferred from another area resort that did not Live up to our expectations. It was very refreshing to evacuate to Hawks Cay and their clean rooms,pleasant servers, and edible food! We arrived early and rooms were available. We were upgraded as Expedia members. It was a great trip.
Comment from Hotel Management
06-Jan-2017 by HotelMgmt, Hotel Management
We are delighted that you were impressed by the beauty of our property! It is nice that we exceeded your expectations on every level and that you enjoyed your accommodations. Your compliments will be shared with our team, and we hope to welcome you back to Hawks Cay Resort for another great stay.
4out of 5
Recommended
for Everyone
by A verified traveller

Good place to stay, staff extremely nice.

Posted 19-Dec-2016
Good place to stay, staff extremely nice. Received dirty sheets and towels. Also overpriced dining. Overall good place to stay.
Comment from Hotel Management
21-Dec-2016 by HotelMgmt, Hotel Management
We are glad that you found our staff to be very friendly to you. Your concerns will be shared with our housekeeping team so we may improve upon the quality of our services. We are thrilled that you had an overall great time, and we hope to welcome you back to Hawks Cay Resort.
4out of 5
Recommended
for Everyone
by A verified traveller from Davie, Florida, USA

Very Nice Resort Vacation (a little overpriced)

Posted 13-Dec-2016
Pros: Pool, both water temp and ambience, (Tiki Bar, Reggae Music). Resort shuttle great, when timely.
Cons: Inflated Prices for food and drink. Had one poor experience with a server at lunch, had some problems with the resort shuttle.
Overall we enjoyed our stay. I had written a detailed review, but unfortunately Expedia limits the length of the review. So look for my review over on trip advisor, for much more detail. Prices for food and drink at the various resort food outlets ran from slightly expensive (specials) to very expensive. I guess this is the norm for these kind of places. But I can’t help thinking what a great place would be that, if not all inclusive and they are charging for food and drink, why not have dirt cheap prices. So low people staying there would not even think of going out into town to eat or drink. Anyway, because of this, we limited how much food and drink we partook of at the resort outlets. Mostly the service we received from everyone was exceptional.
Comment from Hotel Management
14-Dec-2016 by HotelMgmt, Hotel Management
We are thrilled that you had an overall wonderful stay. However, we regret that you did not find great value in our prices. We never want a guest to leave our resort feeling not satisfied so we will share your concerns with our team. Thank you, and we hope to welcome you back to Hawks Cay Resort.
4out of 5
by A verified traveller from Boca Raton, FL

Extra Charges

Posted 11-Dec-2016
Pros: We really enjoyed the Sunset Cruise. The rooms were immaculate and very comfortable.
Cons: The bait and switch pricing on the rooms should be clearer when the reservations were made.
Location: There were really laid back restaurants within 15 minutes away where we had breakfast, lunch and dinner. The town of Marathon was nearby.
When I typically book my reservation on Expedia, everything is paid for before my arrival, but in this case it wasn't. One of the two nights was paid for, but not entirely. When we arrived at the hotel at 330P our room wasn't ready. By 400P it was. The place was empty and there was no excuse for that. And upon checking in, apparently the recreation fees and parking were not on the original reservation so they charged us an additional $40 plus dollars for the first night that I thought I paid for, and then charged us the second night and the recreation fees and parking for the second night. Not cool! Buyer beware! When I went to the tennis courts, there was a sign on the door that said the tennis shop would be closed Sunday and Monday, (just my luck) and when we were leaving the Tennis Pro, apologized but said that the weekend was a slow one and she took off a couple of days. Also not cool! So what was the recreation fee for if the reason I was down there was to play some tennis and other things. This resort was chosen because of the tennis program. We enjoyed the Sunset Cruise (of course an extra charge). And the Dolphin experience was also worthwhile ( if you like that sort of thing). I still was surprised how empty the place was. (which was a good thing) Except for the immediate reception surprise, all the staff were friendly and accommodating.
Comment from Hotel Management
14-Dec-2016 by HotelMgmt, Hotel Management
It is nice that our Sunset Cruise was a highlight of your stay. However, we apologize for any confusion in regards to your reservation. We want to let you know that our resort fee includes access to many of our amenities. Your feedback will be shared with our team, and we hope to welcome you back.
5out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

Excelent hotel for kids and family

Posted 06-Dec-2016
Excellent hotel! Not so many people on sundays and mondays.
Comment from Hotel Management
07-Dec-2016 by HotelMgmt, Hotel Management
It is fantastic that you found our hotel to be family friendly! We are thrilled that you enjoyed your stay and we appreciate your compliments about our hotel. We will share your high remarks with our team. Thank you for your wonderful review, and we hope to welcome you back to Hawks Cay Resort.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great Thanksgiving!

Posted 01-Dec-2016
We had a great time a hawks cay, what a great place for family and friends.
Comment from Hotel Management
03-Dec-2016 by HotelMgmt, Hotel Management
We are delighted that you had a great Thanksgiving with us! It is wonderful to read that you had a fantastic time here, and we cannot wait to share your compliments with our team. Thank you for your review, and it would be our pleasure to welcome you back to Hawks Cay Resort for another visit.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Nice Resort

Posted 29-Nov-2016
All was excellent! Great service and fantastic views in a comfortable resort atmosphere. Plenty of places to relax even when busy. Easy access to everything that is needed for a weekend get away. Will definitely be back.
Comment from Hotel Management
30-Nov-2016 by HotelMgmt, Hotel Management
The greatest compliment we can receive is when a guest mentions that they would return for a visit! It is flattering that you had a perfect getaway here, and we are glad that you enjoyed the beautiful views and our service. Thank you, and we look forward to welcoming you back to Hawks Cay Resort.