Ratings based on 2,008 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Awesome experience. Great hotel. A lot for kids to do!
5out of 5
Recommended
for Everyone
by A verified traveller from louisville, Ky

Beautiful hotel and super nice staff

Posted 19-Feb-2017
Hawks Cay resort is beautiful and very well maintained. My wife and I had a excellent stay and highly recommend it. We plan to go back next year, there is so much to do and see right there that it was hard to go sightseeing other places.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Laid back enough to feel like you're in the keys, "fancy" enough to enjoy a resort feel.
Comment from Hotel Management
22-Feb-2017 by HotelMgmt, Hotel Management
It is wonderful to read that you felt relaxed and that you were impressed by everything that we offer here. We appreciate you letting us know that you enjoyed your stay as we understand the importance of a relaxing atmosphere. Thank you, and we hope to welcome you back soon to Hawks Cay Resort.
5out of 5
Recommended
for Everyone
by A verified traveller from Orlando, Fl

Good fun in Keys

Posted 17-Feb-2017
Lots of activities for kids/family. Location was great. Room was clean and resort was nice but the unit willl be in need of a renovation soon if they expect to continue to get top dollar. Overall, we had a blast and would recommend staying here. Rent a boat from Ray at Fish N Fun rentals at Duck key Marina....he is a great guy and we had a blast exploring islands. =)
Comment from Hotel Management
18-Feb-2017 by HotelMgmt, Hotel Management
We are very delighted that you had fun at our resort! It is nice to read that Ray helped you with getting a boat during your stay. Your suggestions about updating our resort will be shared with our team. Thank you for your recommendation, and we hope to welcome you back soon to Hawks Cay Resort.
5out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Nice hotel, very family oriented.

Posted 11-Feb-2017
Cons: Sea Kayaks don't go out to sea more like a pond.
It was a good time. The staff was nice, the rooms were clean. The main pool was a bit overcrowded but other than that it was a good time. I spent my time at the adult pool which is 21 and over. Oh yeah and the kayaks don't go out to sea more like a small pond, you also have to pay when it should be part of the hotel amenities like at Cheeca Lodge.
5out of 5
Recommended
for Everyone
by A verified traveller

Family Winter getaway

Posted 06-Feb-2017
Pro - Spacious rooms, excellent shuttle service throughout resort and very beautiful grounds throughout resort. Cons - very little parking space for hotel guests that fills up quickly other than that the whole experience was amazing and definitely consider staying there again. Also, this is more of a family resort so if your looking for an quiet adult getaway you might want to consider somewhere else
Comment from Hotel Management
08-Feb-2017 by HotelMgmt, Hotel Management
How wonderful is it to learn that you had an amazing time at our resort! It is flattering to read that you found our property to be very beautiful and that you enjoyed your spacious guest room. Your compliments mean a lot to us, and we look forward to welcoming you back soon to Hawks Cay Resort.
3out of 5
by A verified traveller

Nice facilities, but kind of a rip off.

Posted 06-Feb-2017
It was very nice, but kind of a rip off. The food options are not that great and very expensive. Also, to do anything you have to give them your room key, even though they give you a bracelet to wear when you check in. It is like they don't trust their guests at all. Really detracted from the experience.
Comment from Hotel Management
09-Feb-2017 by HotelMgmt, Hotel Management
We appreciate you sharing your comments. It is disappointing to hear your frustrations about the room key and that you did not enjoy our meals. Your comments will be shared with our team as we value your satisfaction. Thank you, and we hope to restore your confidence in us for another stay.
5out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Nice property and the Dolphin experience!

Posted 23-Jan-2017
Beautiful setting and well maintained. Lots of families with small children so it can be a little loud sometimes. They do provide an adult pool area so that helps but be prepared to hear kids up early in the morning. The dolphin experience was incredible. Best part of the trip.
Comment from Hotel Management
29-Jan-2017 by HotelMgmt, Hotel Management
We are delighted that you had such a nice time at our resort! Our Dolphin Connection is a great way to play with the dolphins, and we are glad that it was the highlight of your stay. Your compliments will be shared with our team, and we hope to welcome you back soon to Hawks Cay Resort.
5out of 5
Recommended
for Everyone
by A verified traveller from NY

One of the best resorts in the US!

Posted 22-Jan-2017
Place is beautiful and amazing. Staff very friendly and extremely helpful. Thank you especially to Gisela at the front desk for making sure we were 100 percent satisfied with our villa!!!
Comment from Hotel Management
26-Jan-2017 by HotelMgmt, Hotel Management
To learn that you consider our resort to be one of the best is truly a great compliment to us! Your satisfaction is very important to us, so we are glad that Gisela along with our entire team provided you with attentive service. Thank you, and we hope to welcome you back soon to Hawks Cay Resort.
3out of 5
Recommended
for Everyone
by A verified traveller from Kingston, MA

Mezza Mezza

Posted 22-Jan-2017
Pros: the view from our room was breathtaking the tranquility 21 plus pool was nice
Cons: Offer what you say you offer. Ocean was disappointing since buffet only offered one day we were there. you should have screens on sliders to lanais
Location: don't waste time or money eating on property, plenty of wonderful restaurants in marathon!
The breakfast buffet wasn't offered daily. Tiki bar closed at 8pm Sent mismatched champagne flutes to our room didn't empty ice bucket two days during cleaning fire smoking area unaccessible two nights due to private event no ceiling fan in our room bar tender didn't tell us about shaker as souvenir so we had housekeeping take and didn't get the $19 refill
Comment from Hotel Management
26-Jan-2017 by HotelMgmt, Hotel Management
It is nice that the beautiful views and our Tranquility Pool were the highlights of your stay. However, we apologize for any inconveniences and we regret that we were not aware of your concerns while you were here. Your feedback is appreciated, and we hope to regain your trust for another stay.