Exterior

Reviews of Coconut Cay Resort & Marina

2 out of 5
Coconut Cay Resort & Marina
7196 Overseas Highway, Marathon, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few nights during my florida keys trip. The room was nice and clean and air conditioning worked well however the room was very damp and everything felt wet. Not sure if they have dehumidifier that you can borrow (i never asked) but the room definitely needed it.
Stayed 3 nights in Apr 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Karl, Seguin

Travelled with partner
It was more like a Motel than a Resort with the room too close to the road so it was loud with traffic noise all night. The office was only open for limited times and the ice machine was in the back so you couldn't help yourself. They were doing remodeling/repairs in the room next to ours and still working after 9pm when we went to bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful, super friendly and clean.
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Apr 2024
Thank you for the 5-star review Brandi and for including us in your trip this time. We can't wait to welcome you back.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Son and I enjoyed our 1-night stay for a local event. Would stay again. They offer the bicycles and paddle boards. I would stay again. Pool was clean and well taken care of.
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Apr 2024
Thank you for taking time to review our hotel. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and safe.
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Apr 2024
Thank you for taking time to review our hotel Tiffany. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there was GREAT !!! The landscape needs some help.
Stayed 2 nights in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Apr 2024
Thank you for taking time to review our hotel Rosendo. Thank you for that you brighten our day! Your continuous support remain a constant remind why we love what we do. Come see us again.

10/10 Excellent

Jeosmar

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place to enjoy with family!!
Stayed 2 nights in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Apr 2024
We thank you for your continued support with us and for taking the time to review our hotel. Your 5-star review is much appreciated. See you soonest!

10/10 Excellent

Aliagny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Apr 2024
Hello Aliagny! We want to thank you for your time in reviewing our hotel. Come see us soon!

6/10 Okay

Garry, CORNWALL

Travelled with partner
Liked: Cleanliness, staff & service
Deadbolt did not work and no security chain on front door. Quite noisy due to facing onto the main highway Room however was spacious and clean
Stayed 1 night in Apr 2024

8/10 Good

Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très propre, chaises extérieures dans un environnement agréable. Sur le site expédia, il est écrit que le déjeuner est inclus alors que ce n'est plus vrai depuis 1 an.
Stayed 2 nights in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
Thank you for your recent stay with us Lise. We greatly appreciate your time you spent with us and for sharing your experience. Come see us again soon!

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
Thank you for your good feedback Alexandra. Sharing this with keeps us inspired to improve more to provide above and beyond customer service. Come see us soon again!

6/10 Okay

Yaniris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv in the rooms has d only one Chanel it doesn’t change Chanel’s and do no not connect to any app if you want to see something else you can’t 😣
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
Hello Yaniris,We apologized for the inconvenience caused to you. Rest assured we will work hard to provide you with better service your in town next time.

10/10 Excellent

YESLIN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
Thank you for the 5-star rating Yeslin. We appreciate you so much. 'til we see you again!

8/10 Good

Alessandro

Disliked: Amenities
It’s a place to rest your head, other than that nothing much to talk about
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
Hello Alessandro,Thank you for taking time to share your review and feedback. We looking forward to seeing you again and win the 5-star rating.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
We appreciate your 5-star rating Renee. Thank you the inspiration. Come see us soon again!

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a marina view to see the manatees!
Stayed 3 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
Hello Jacquelyn, we so delighted to received your 5-star rating and feedback. Thank you for the inspiration. See you soonest!

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a nice view and was in a good location. The room was spacious and had everything I needed.
Stayed 1 night in Apr 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 10 Apr 2024
Hello Walter, we thank you for sharing your feedback with us. We greatly appreciate the continuous support and inspiration. We are looking forward to seeing you again!

8/10 Good

richard, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for 1 night at a modernised motel. Huge comfy bed ok shower. Street facing room on the main US 1 so a little noisy
Stayed 1 night in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 9 Apr 2024
We sincerely appreciate your feedback with us and look forward to welcoming you back for another outstanding stay!

8/10 Good

Kristina

Liked: Cleanliness
We only booked due to an emergency situation after our car broke down. We could only get the higher end room along the canal and due to the time of year, it was very expensive. We did like the enjoyment of the canal, the outside seating, and picnic table. The outdoor space in these suites really pluses the room. The beds were comfortable. Available full kitchen is very nice. However the shower had zero hot water, no updates allowing for USB ports, needs many touching up on areas and appliances, has odd tv offerings, no breakfast offering, and check out is too early at 10 AM. I can see that this can be a hit or miss for some people. We would book again, if the price was right, such as in off season.
Stayed 1 night in Mar 2024
Response from Aline on 2 Apr 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Excellent

Warren

Stayed 2 nights in Mar 2024

2/10 Terrible

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property on edge of main road and very noisy. Air conditioner very noisy. Shower pressure very weak. Staff not friendly. Do not recommend this establishment.
Stayed 1 night in Mar 2024
Response from Aline on 1 Apr 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

2/10 Terrible

richard

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not return. Dogs barking non stop, roaches in room, other people have the same exact posts. Airport right next door.
Stayed 3 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 31 Mar 2024
Hello Richard,We are so sorry to hear about your experience with us. We are working hard to provide our guest an enjoyable stay and this is not how we want you to end. We checked any record if you came at the front desk to let us know, but we did not see anything. We aim to correct any issue that there is in timely manner and your feedback while inhouse will be a great help to us. Should you wish to discuss this matter furtherly, please feel free to give me a call or email.

10/10 Excellent

Idalmis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice rooms
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 31 Mar 2024
Hello Isalmis,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability of bikes to ride at no charge and Kayaks available front desk staff helpful with bikes
Stayed 3 nights in Mar 2024
Response from Coconut Cay Resort Staff on 31 Mar 2024
Hi ColetteThank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 31 Mar 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

4/10 Poor

Jan

Travelled with partner
Disliked: Property conditions & facilities
Bedding clean, comfortable bed and pillow. Bathroom size of our first room was the size of a small closet, making it very difficult to move about or put toiletries anywhere. Bugs crawling all over walls near table, and bathroom. Staff quickly moved us to a different room that was newly remodeled but still had bugs crawling in the bathroom and microwave/refrigerator area. The hotel sits very close to the central transportation road which is very busy, constant, and noisy. So it you’re looking for peace and quiet, choose elsewhere.
Stayed 6 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 1 Apr 2024
Hello Jan,We are so sorry we didn't meet your expectations in our property. WE greatly appreciate your feedback and we will make sure that our pest management company will be aware of your concerns. Thank you once again!

10/10 Excellent

Cathleen, Saint James City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Coconut Cay Resort Staff on 30 Mar 2024
Hi Cathleen, Thank you for choosing to stay with us! We look forward in welcoming you back soon!

10/10 Excellent

Alejandro, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms, property was well kept, close to supermarkets
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 30 Mar 2024
Hi Alejandro, We appreciate your choice to stay with us and for sharing your thoughts through a 5/5 rating. Your feedback is important to us, and we're glad you had a good experience .We hope to have the pleasure of welcoming you back for another great experience!

2/10 Terrible

CHRIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 1 Apr 2024
Hello Chris,Thank you for your feedback and we apologize for the inconvenience that we may cause you. Should you need further assistance feel free to reach out to us.

10/10 Excellent

Johann, Kroonstad

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and beds are comfortable.
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 30 Mar 2024
Johann,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful space and the desk receptionist was so cheery and helpful
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 30 Mar 2024
Hello Connie,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

2/10 Terrible

Sandy

Travelled with family
This hotel is very bad!!! Pictures of hotel are not current! Maybe 50 years ago
Stayed 1 night in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Mar 2024
Hello Sandy,Thank you for your recent stay and for sharing your feedback with us. We are so sorry that we didn't manage to fulfill your request of refund as we have cancellation policy to follow which is in the confirmation you received. While we are trying to work hard to provide best customer service, we also ask our guest to respect our employees as they are working hard to serve our guests. We thank you again for the feedback.

6/10 Okay

Timothy

Travelled with partner
Not what was on Expedia add ..no breakfast , very old , and room service was disappointing
Stayed 7 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 24 Mar 2024
Hello Timothy, We are sorry that we didn't meet your expectations. Your opinion is greatly appreciated as we are trying to improve our hotel. We will contact Expedia and double check about the breakfast as we already have told them several times that the complimentary breakfast is no longer offer since January. We apologize for the misinformation. IF you have any further concerns, please feel free to message me. 'til then, we all hope for a better days!

10/10 Excellent

Autumn

Stayed 1 night in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 11 Apr 2024
Thank you for the 5-star rating Autumn. Guest like you always keep us inspire to provide great customer service. Come visit us again soon!

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We used the kayak supplied by the resort to paddle out into the gulf. The pool area was very nice. The resort was close to several events and places we wanted to visit. The pool side room was nice except that there was an 8-inch step up to get to the table and bathroom that we failed to remember a couple times. If we stay there again, we will reserve one of their other fine rooms. The staff was very informative and friendly.
Stayed 4 nights in Mar 2024
Response from Coconut Cay Resort Staff on 19 Mar 2024
Hi Kent, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with access to the water, and free use of there kayaks,paddle boards, and bicycles.
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 19 Mar 2024
Hello Christopher, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Coconut Cay Resort Staff on 19 Mar 2024
Hello Robert! Thank you for the 5/5 rating & choosing to stay with us! We hope to see you again soon!

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to when we plan our trip to the keys. Always a nice place to stay.
Stayed 2 nights in Mar 2024
Response from Coconut Cay Resort Mgt and Staff on 15 Mar 2024
Hi Marie, We appreciate your positive feedback about our resort. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

8/10 Good

Jackie

Liked: Cleanliness, staff & service
A little aged in places but overall a good place to lay your head when you’re tired
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 19 Mar 2024
Hello Jackie, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Molly

Stayed 1 night in Mar 2024
Response from Aline on 2 Apr 2024
Molly, thank you for staying with us, and for the stellar feedback. We're so glad you had such a great experience.

4/10 Poor

Don

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pictures from the web site are not what is seen at the actual hotel.
Stayed 2 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 13 Mar 2024
Hello Don,Thank you for your recent stay with us and for taking time to review our hotel. We are sorry that we did not meet your expectations that you have. We are working hard to provide quality service and accommodations and you opinion help us in our improvement, for that we thank you. We hope you will give us another chance.

10/10 Excellent

Bonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super friendly staff. Sweet spot on canal, peaceful.
Stayed 2 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 9 Mar 2024
Hello Bonnie,Thank you for taking time to leave us a review and sharing your experience with us. We are so thrilled to hear that you have wonderful experiences with us. We can't wait to welcome you back! If there is anything we can help you to plan your next visit, please feel free to contact us.

6/10 Okay

Gretchen

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
We really liked the ability to kayak right from the property. The room was ok, the a/c definitely smelled like mold anytime it was running. Our room had tiny little flying bugs (maybe ants?) on the furniture (hundreds of them) and our daughter left covered in bites, we can only guess from these bugs. The morning staff was friendly, the afternoon/evening staff not so much. Location was nice and the property was very quiet. We loved seeing the iguanas and manatees right on the property.
Stayed 2 nights in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 9 Mar 2024
Hello Gretchen,We are deeply sorry for the experience you had with us recently. We know that we didn't meet your expectations and we promise you that we will work hard to make sure your next stay with us is better than this time. If you wish to discuss this matter further, please do not hesitate to contact us at the hotel.

6/10 Okay

Benjamin

Liked: Staff & service, property conditions & facilities
Staff was excellent. The room smelled like mold.
Stayed 1 night in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 9 Mar 2024
Hi Benjamin,Thank you for taking time to share your feedback to us. We appreciate your time to let us know about the room and performance of our staff. Your feedback helps up focus on the weakness we have and make room to more improvement. We hope that we will see you again and rest assured we will make your stay better.

10/10 Excellent

Danay

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024
Response from Jocelyn - Coconut Cay Resort Mgt & Staff on 9 Mar 2024
Good morning Danay,We cannot thank you enough for your recent stay and for taking time to review our hotel. The 5-star rating is greatly appreciated. When ready to come back, do let us know!

2/10 Terrible

david

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Coconut Cay Resort Mgt and Team on 3 Mar 2024
Dear David, thank you for taking time to leave us a review. We are sudden to know that we didn't meet your expectations during your one-night stay with us. We are unfamiliar with what went wrong and would like to discuss this matter with you. If you could contact direct via phone or email, we would greatly appreciate it. We would love to make things right. Thank you!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient
Stayed 1 night in Mar 2024
Response from Coconut Cay Resort Staff on 3 Mar 2024
Thank you for choosing to stay with us! We hope to welcome you back in the future!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, for me the bikes provide a great way to get around marathon
Stayed 8 nights in Feb 2024
Response from staff on 2 Mar 2024
Hello John, Thank you for choosing to stay with us. We appreciate your feedback! We hope to welcome you back in the future!

4/10 Poor

Jan

Travelled with group
Disliked: Staff & service
The night front desk lady was very sweet but the other lady at the front desk was unpersonable and sullen. We had 3 cockroaches in our room. The tv remote was broken. There was a half full bottle of booze left on our patio furniture.
Stayed 2 nights in Feb 2024
Response from Coconut Cay Resort Mgt and Team on 26 Feb 2024
Hello Jan,Thank you for your feedback and for your recent stay. We're sorry that your recent stay was not to your expectation. We want to assure you that we are taking all the feedback seriously and are constantly working hard to improve our services. IF you wish to discuss your experience further, please feel free to reach out to us.