Ratings based on 1,209 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Southampton UK

Nice place to stay in The Florida Keys

Posted 19-Sep-2016
Pros: Location, Amenities, Friendliness of Staff, Welcoming Glass of Bubbles at Check in, parking included, adults only Pool.
Cons: Soundproofing between rooms, adults only pool should be enforced
Location: Theatre of the sea, John Pennekamps Coral Reef state Park, Everglades, Boat trips and Charters, Fishing, restaurants, Sunsets,
We chose Cheeca Lodge & Spa for several reasons including Location, Facilities, Price and other customers reviews. The location is excellent for exploring The Florida Keys and within reasonable driving distance of The Everglades. There are plenty of Cafes & Restaurants within easy walking or driving distance and The hotel offers a complimentary shuttle bus (I think this is limited to a 2 mile radius However we never availed ourselves of this service as we are comfortable walking) the hotel charges a daily service charge as can be seen on other websites however I was pleasantly surprised to be told that this was already included in the price paid to Expedia
5out of 5
by A verified traveller from glassboro NJ

Posted 16-Sep-2016
Nice relaxing atmosphere, surprisingly large complex, nice pool and beach area with a pier
4out of 5
by A verified traveller from Florida

Taste of luxury

Posted 15-Sep-2016
We have long wanted to visit Cheecah Lodge and chose this "out of season" opportunity to do so. It was outstanding in all facets. We will definitely go back. If you love tbe Keys, this is a place you shouldn't miss.
2out of 5
by A verified traveller from Palm Beach,Fl

Broken!!!

Posted 07-Sep-2016
Our free upgrade was a true nightmare. The door was broken and was crooked. The sliding glass door was broken. The room was hot because the door wouldn't shut the whole way. The shower nozzle was broken. And. TV and DVD player was broken. Maintenance was in our room 3 times. We tried to change rooms. Sold out. Pool was dirty, paper and cups not picked up. I've stayed at the Cheeca several times and it was great. I'm not sure what's going on but, I won't be staying there again!!
Comment from Hotel Management
12-Sep-2016 by The Cheeca Lodge & Spa Team, Hotel Management
Thank you for your review. We are very sorry to read about your experience and learn that your room condition was not satisfactory. We do take your concerns very seriously and have notified our maintenance team about the issues you experienced. We apologize the issues you experienced and will work to improve.
4out of 5
by A verified traveller

Good amenities

Posted 05-Sep-2016
Has beach on the ocean, free fishing poles and golf on property.
Comment from Hotel Management
06-Sep-2016 by The Cheeca Lodge & Spa Team, Hotel Management
Thank you for your positive review and feedback. We hope to see you again soon!
5out of 5
by A verified traveller

Great hotel

Posted 02-Sep-2016
Nice room great place would recommend to anyone looking for a getaway
Comment from Hotel Management
02-Sep-2016 by Cheeca Lodge & Spa , Hotel Management
Thank you very much for your review! We thank you for staying with us and we hope to see you again soon in a paradise!
4out of 5
by A verified traveller

Lodge rooms and staff

Posted 24-Aug-2016
Staying on the 3rd floor of the lodge meant we needed an elevator to move our luggage to the room. There are NO baggage carts any where to use! The staff seemed less than happy to assist us in multiple areas. It is a beautiful place, but some basic requirements need to be implemented.
Comment from Hotel Management
02-Sep-2016 by Cheeca Lodge & Spa , Hotel Management
Thank you very much for your review. We are happy to hear you enjoyed our beautiful resort, but disappointed to learn that our staff's service did not live up to expectations. We will work to correct these service issues and we hope to see you again soon.
4out of 5
by A verified traveller

Posted 22-Aug-2016
Pros: great staff and service and food
Cons: facilities need update
Location: excellent location
great location rooms need updating. also the lagoon needs to be drained
Comment from Hotel Management
06-Sep-2016 by The Cheeca Lodge & Spa Team, Hotel Management
Thank you for your valuable feedback. We appreciate your review and we are currently planning renovations to begin soon on our guest rooms and saltwater lagoon. We look forward to seeing you again soon.
4out of 5
by A verified traveller

Posted 21-Aug-2016
Room needed some minor maintenance but it would not stop us from returning for our next vacation in the Keys.
Comment from Hotel Management
06-Sep-2016 by The Cheeca Lodge & Spa Team, Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed your stay and we hope to see you again very soon!
4out of 5
by A verified traveller

Englischer Kolonialstil

Posted 15-Aug-2016
Pros: Garten, Zimmer, Strandlage
Das Hotel punktet mit einem wunderschönen Garten und sehr stilvoll eingerichteten Zimmern. Frühstücksbüffet ist hervorragend mit freundlichem Service , Preis- Leistung stimmt. Das Abendessen ist gut, sehr teuer und der Service lässt diesbezüglich sehr zu wünschen übrig! Da wir sehr viel gereist sind, würde ich sagen dass auch der Empfang freundlicher sein könnte!