Ratings based on 882 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Aug-2015
We stayed only one night but the service and the quality of our stay was impeccable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Aging, but still nice.

Posted 27-Aug-2015
Pros: Landscapes. Restaurants on site. View of ocean.
Cons: Lighten up colors of rooms. Clean pools. Better training of greeting staff.
Location: Wahoos has best key lime pie ever!! Chef Michael's has amazing food. Perfect drive halfway down keys.
This resort has beautiful plants and landscapes. The beach could use cleaning. Rotting sea oats are distracting. Pools could use a touch up. Greeting staff could be kinder. Suggestions for activities and attractions would be helpful. An interest in the customer would be helpful. Beautiful views from all restaurants with nice staff. Overall, it's a nice stop on the way to the keys. Chef Michael's restaurant nearby was wonderful.
2 out of 5
by A verified traveller from fort lauderdale

This is not a for star hotel.

Posted 24-Aug-2015
I expected a lot from this hotel. I booked it for my birthday, and as an Expedia elite member hoped to at least get a decent room. The room looked like it hadn't been updated since the seventies, there was no air conditioning in the bathroom, there was an infestation of ants in the room, and our toilet ran indefinitely after flushing unless you took the top off and tinkered with it. I spoke with an ex employee at a nearby restaurant and she said they used to bend over backwards for their guests including birthday strawberries/champagne etc. but that the hotel has somewhat gone downhill. I would never stay there again. We had to dump out all our clothes before unpacking to make sure we weren't bringing any ants back. Awful.
2 out of 5
by A verified traveller from Miami,FL

Unpleasant stay

Posted 14-Aug-2015
Pros: Tiki bar was good. Water sports options and the sunset at the boat was also good.
Cons: A ton of things. See my experience description.
Let's see where to start... First the room. The bathroom and the bedroom had no walls. Just a pseudo door that doesn't properly close, mostly made of glass. For a hotel that is supposed to be family friendly, it was not so nice. Also, roaches on the bathroom. Second, the "connecting rooms" didn't have proper sound isolation between them. I only got one room, but it was a connecting one, with a double door to another room. We could hear everything from the other room. And when they turned on the TV, it was like it was like our own TV was on. They had their TV on and loud all night long. We called front desk multiple times, didn't change anything. Third, the pool is way too small for the size of the resort. So it is packed most of the time. And due to the high density of people vs the size of the pool, the water always seemed dirty, you can't see the bottom of the pool, for example, and it is not deep at all. Forth, their "beach" is a complete let down. It is just a thin layer (couple fingers) of sand on a place that you can't step into the water (there are rocks separating the sand are from the beach. Not to mention the beach is not proper for stepping in anyway (completely filled with algae). As lastly, food. The breakfast is very good. The tiki bar is good. But the dinner options are very very limited and expensive for what they are. (I don't mind pay extra to dinner at the hotel, as long as the food is good).
4 out of 5
by A verified traveller

Durchgeschlafene Betten, mittelmäßiges Restaurant

Posted 06-Aug-2015
Im Sommer etwas zu heiß aber das Hotel war Ok , nicht überwältigend aber auch nicht schlecht dafür etwas zu teuer .
3 out of 5
by A verified traveller

Ok but overpriced.

Posted 06-Aug-2015
It was nice but overpriced. For the money, I would recommend renting a house in the area instead.
5 out of 5
Recommended
for Everyone
by A verified traveller

Everything perfect but the food

Posted 04-Aug-2015
Stayed for 3 nights. Everything about the resort was flawless except........ the food! We had lunch at the first restaurant and it was very so-so. Calamari was mushy and under fried. The fish taco's were very OK. Tried the sushi and that was the nightmare. Stay there but leave for your meals!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great escape!

Posted 04-Aug-2015
We used this hotel as a staycation and we loved it! The resort fee included many amenities. The breakfast buffet was excellent.
2 out of 5
by A verified traveller from Fort Lauderdale, Florida

A lot of potential, but disappointing.

Posted 03-Aug-2015
The hotel staff was slow and inattentive. The entire ocean side of the hotel smelled horrible - the ocean area and ocean-water overwhelmed the air with a rotten algae and sulfur smell. The tiki bar smelled like vomit. The beach was unusable. What would be the swimming area was lined with slimy sea weed growing from the ground, at least 100 feet out. We rented a kayak to row out to swimable water, but it filled with water and sank before we could make it back. We had to swim back and then walk it back to the beach. When I told the staff, they simply did not care. I imagine we were not the first people to sink in that very kayak. The family pool was on the smelly side. It's a decent pool, but it is rather small and filled with children. The adult pool is far away from any water or nice view. The room was fine. I could tell it was old. Everything was renovated, but the shower was old. Unfortunately some type of animal was crawling around in the walls of the room or on the ceiling, because we could not sleep through the non-stop scratching sounds. The rain also came in very loud because the ceiling was not insulated with an attic area. Also the AC did not go down nearly low enough. Actually I don't have much good to say. The bikes were new. The short bike trail around the property was nice. The location was very central
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome place

Posted 31-Jul-2015
Beautiful grounds plenty of activities laid back atmosphere and family friendly 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍