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Reviews of Sonesta Hamilton Park Morristown Hotel & Conference Center

4 out of 5
Sonesta Hamilton Park Morristown Hotel & Conference Center
175 Park Avenue, Florham Park, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 898 reviews" "
Rating 8 - Good. 315 out of 898 reviews" "
Rating 6 - Okay. 92 out of 898 reviews" "
Rating 4 - Poor. 44 out of 898 reviews" "
Rating 2 - Terrible. 21 out of 898 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Jessica, Guest Services Manager on 7 Apr 2020
Thank you for your Perfect review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jessica, Guest Services Manager on 23 Mar 2020
Thank you for your review!

10/10 Excellent

RN, NJ

Business traveller
Liked: Staff & service, property conditions & facilities
Nice place, not happy about having to pay to rent a refrigerator and microwave.
Stayed 2 nights in Mar 2020
Response from Jessica, Guest Services Manager on 18 Mar 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Jessica, Guest Services on 16 Mar 2020
Thank you for your perfect review!

2/10 Terrible

JAMES

Business traveller
Disliked: Staff & service, property conditions & facilities
worst hote stay in my life
Works stay of my life. The could not get the heath to work and send a 20 year old security guard to look. Whe knew nothing about the equipment . Had to sleep two days with my clothes and jacket on. I was at a funeral and had no time to find a different hotel. The manager came to my room and was real ass.
Stayed 3 nights in Mar 2020
Response from Jessica, Guest Services Manager on 12 Mar 2020
I apologize for your experience. We are looking into the issue so we can prevent it from happening again.

10/10 Excellent

miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jessica, Guest Services Manager on 9 Mar 2020
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Jessica, Guest Services Manager on 9 Mar 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect as always
Stayed 1 night in Mar 2020
Response from Jessica, Guest Services Manager on 9 Mar 2020
Thank you for your review of us being perfect as always.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Jessica, Guest Services Manager on 17 Mar 2020
Thank you for your 4 star review!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family night out
The hotel was nice for a one night stay. We went for the indoor pool and a little vacation for me and my family. Room was clean and comfortable. Restaurant was good, bit not for family with children. Indoor Pool was nice but could use a little cleaning and updating.
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 3 Mar 2020
Thank you for your review! I will review your comments with the appropriate teams to ensure this gets corrected.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great hotel, very stylish and clean but the room Was small and you had to pay for breakfast
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 3 Mar 2020
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern facilities and friendly staffs. Easy to get to from highway.
Stayed 1 night in Mar 2020
Response from Jessica, Guest Services Manager on 2 Mar 2020
Thank you for your great review! I am glad you enjoyed the property and location.

10/10 Excellent

Cj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food !excellent food, experience great !
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 2 Mar 2020
Thank you for your excellent review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quiet, bathroom is huge and clean, with good personal care products
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 27 Feb 2020
Thank you for your great review!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 27 Feb 2020
Thank you for your great review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Friendly staff. Would definitely return
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your amazing review, I will certainly share with the staff to make them smile.

10/10 Excellent

Mike, Ludlow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was a bit pricey and the pool dated. The property was very nice.
Stayed 2 nights in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your great review. I will pass your comments to upper management.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your perfect review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Courteous staff. Well insulated rooms, thank god bc the hallway reeked of weed. Great location near a lot of cute towns and half the price of the Archer
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your great review! I am glad you had a great stay and enjoyed the staff I will share this with them. I do apologize for inappropriate guests during your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient. I would stay here again. I wish ordering Uber wouldn't go to the back entrance instead of the main front entrance. It might have just been from where I was located when I ordered.
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your perfect review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean hotel in good location.
Quiet, clean hotel. Relatively close to Newark airport. Short drive to restaurants in Madison and Chatham. Good bar on premises.
Stayed 3 nights in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your great review! I am glad you enjoyed our quite, clean hotel in a good location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 25 Feb 2020
Thank you for your perfect review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just so clean and spacious.. Love it... I stay here for peace and quiet and alone time
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 21 Feb 2020
Thank you for your perfect 5 star review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good thank you I love you it I will love to come back
Stayed 2 nights in Feb 2020
Response from Jessica, Guest Services Manager on 20 Feb 2020
Thank you for your perfect review! Can't wait to have you back!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It was located in close proximity to my house and local shopping centers.
Stayed 2 nights in Feb 2020
Response from Jessica, Guest Services Manager on 20 Feb 2020
Thank you for your review. Glad it was close to the local items you were looking for.

6/10 Okay

KaranMann, New York, NY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great size of the facility and rooms are clean. Check out time is quiet early at 11am, and when requested, no late check out time was honored. Would be nice if breakfast is included as well.
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 20 Feb 2020
Thank you for your review. I'm sorry we were not able to accommodate a later checkout due to incoming groups.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 20 Feb 2020
Thank you for your perfect review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! It was a great weekend stay with my boyfriend. We loved that everyone was really friendly. We played pool at the Vanderbilt and ate as well for most of our nights there. Really enjoyed my stay!!
Stayed 3 nights in Feb 2020
Response from Jessica, Guest Services Manager on 20 Feb 2020
Thank you for your perfect review! I'm glad you enjoyed your time and the friendly staff.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 17 Feb 2020
Thank you for your review!

8/10 Good

Linda, Florham Park wedding

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for the price. Great place to stay! Pretty
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 17 Feb 2020
Thank you for your great review!

10/10 Excellent

Cjfasure

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services manager on 17 Feb 2020
Thank you for your review!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Our stay was very nice. One problem...I never got a copy of my receipt. i assumed it would be emailed but was not.
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services Manager on 13 Feb 2020
Thank you for your review. Expedia should of emailed you your receipt on the day you made the reservation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jessica, Guest Services manager on 13 Feb 2020
Thank you for your great review!

8/10 Good

MARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms and hotel were clean and staff were friendly. The pool area could use some love. The water did not appear as clean as it should have been. We would stay there again.
Stayed 3 nights in Jan 2020
Response from Jessica, Guest Services Manager on 13 Feb 2020
Thank you for your great review about the rooms, hotel and staff. We ill look into your comment about the pool so that can be addressed. Cant' wait to see you back again.

10/10 Excellent

FNU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Jessica, Guest Services Manager on 6 Feb 2020
Thank you for your perfect review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Jessica, Guest Services Manager on 3 Feb 2020
Thank you for your review!

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Jessica, Guest Services Manager on 3 Feb 2020
Thank you for your review!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Jessica, Guest Services Manager on 3 Feb 2020
Thank you for your review!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Jessica, Guest Services Manager on 3 Feb 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Jessica, Guest Services Manager on 3 Feb 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Easy to find. Easy to park.Room was very spacious and comfortable.
Stayed 1 night in Jan 2020
Response from Jessica, Guest Services Manager on 27 Jan 2020
Thank you for your great review!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Jessica, Guest Services Manager on 27 Jan 2020
Thank you for your perfect review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay good location and friendly staff
Stayed 1 night in Jan 2020
Response from Jessica, Guest Services Manager on 27 Jan 2020
Thank you for your kind review!

6/10 Okay

Julio

Stayed 1 night in Jan 2020

10/10 Excellent

Theresa

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sticky floor in bath room. No change out on glasses and ice bucket day to day . Dead batteries in tv remote.
Stayed 2 nights in Jan 2020
Response from Jessica, Guest Services Manager on 20 Jan 2020
I'm so sorry to hear of your experience. This will be addressed with the housekeeping department to ensure this does not occur again.

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2020
Response from Jessica, Guest Services Manager on 18 Jan 2020
Thank you for your perfect review!

8/10 Good

Stephen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Jessica, Guest Services Manager on 15 Jan 2020
Thank you for your 8star review!

10/10 Excellent

Nickel, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure why no one in the ratings put how amazing the bar food was! Those wings were delicious (sorry I'm a foodie). I'm the type of person who brings lysol wipes when going to a hotel just pleasant but, this hotel was so clean and smelled pleasant. The staff from the front desk to the cleaning people were so nice and helpful!
Stayed 2 nights in Jan 2020
Response from Jessica, Guest Service Manager on 15 Jan 2020
Thank you for your wonderful review! We are glad you enjoyed the bar food and thought it was delicious! We are also happy that you enjoyed the nice and helpful staff working!