Garden

Reviews of Rivoli Boutique Hotel

4 out of 5
Rivoli Boutique Hotel
Via Della Scala 33, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 1002 reviews" "
Rating 8 - Good. 314 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Taghrid

Travelled with group
Liked: Cleanliness, property conditions & facilities
* Great location - Close to the train station and a walking distance from so many of the main attractions * The first room we were assigned was spacious and had 2 levels, unfortunately we immediately discovered mold on the walls and a leakage in the upstairs bathroom so we had to be moved to a different room which was comfortable and cozy so we did not mind * The staff is courteous, but I wouldn’t say they were exactly friendly * The person who carried the luggage to the room wasn’t very careful in handling that. The handle of my friend’s luggage got broken while the luggage porter was moving them from that first room to the second * The A/C malfunctioned a couple of times but the reception were able to fix that quickly from their end * Slippers are not provided but upon requesting them we were delivered 2 pairs each
Response from dt on 2 Jan 2024
Dear Taghrid, I'm glad that our staff has been prompt in solving problems and let you have a plesant stay. We do try our best knowing that our building is a XV century building and might have something that in properly perfect and our daily efforts are to improve every day. Hoping to welcome you again to guarantee a 5/5 stay, best regards. Daniele TorriniResident Manager

10/10 Excellent

susanna

Travelled with family
Liked: Staff & service, amenities
Great location. Nice hotel and the Christmas decorations were awesome. Super breakfast with lovely staff. Walkable to train station and everywhere. I would return.
Stayed 2 nights in Dec 2023
Response from dt on 28 Dec 2023
Dear Susanna, thanks for the great comment! I'm so glad you had a plesant experience in our house, this is a pleasure and so proud we succeded ! Hoping to welcome you soon again, best regards.Daniele TorriniResident Manager

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here during our first visit to Florence in October 2023. I was able to communicate with the very professional staff prior to our arrival to arrange for transportation to/from the airport. This was very important and helpful. This boutique hotel is located very close to a public plaza that the locals frequent on weekends. There are many excellent restaurants and shops walking distance. The staff is outstanding. Florence is a wonderful city with a lot of history and culture to experience and explore.
Response from dt on 5 Feb 2024
Dear Daniel, I'm so glad you reported such a positive experience by the Rivoli Boutique Hotel. We try to offer our best and it's so nice for us to receive your feedback. I hope to welcome you soon again, best regards. Daniele TorriniResident Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DT on 18 Dec 2023
Thanks Katie ! Thanks for your great evaluation, I'm really glad about your positive experience by the Rivoli Boutique Hotel. Best regardsDaniele TorriniResident Manager

10/10 Excellent

erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel centrally located! Easy walk to main sites, high-end shopping, many quality restaurants, central market and train station.
Stayed 4 nights in Nov 2023
Response from dt on 28 Nov 2023
Thanks Erin!so glad you enjoyed your stay by the Rivoli Boutique Hotel. The location of our house is really perfect to visit ol the Florence treasures. Hope to welcome you soon again, best regardsDaniele TorriniResident Manager

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean room, good location
Stayed 2 nights in Nov 2023
Response from dt on 13 Nov 2023
Thanks Christina, we do try our best to guarantee the best experience to our guests, and we are so glad when all in all we succeed ! Whising you a great stay by the Rivoli Boutique Hotel, I will be at your disposal, best regardsDaniele TorriniResident Manager

8/10 Good

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the excellent staff as well as location to many of the sites in Florence. Our room was well appointed and clean. The only item was they don’t provide wash cloths. Otherwise this is a very good hotel that I’d recommend highly.
Stayed 1 night in Oct 2023
Response from dt on 30 Oct 2023
Dear Daniel, thanks for the very nice comment and evaluation.I'm really glad you appreciated your stay by us.Concerning the wash clothes, we do not have them in our Towels standard Set as are not used in Italy but, on request we have a can be provided from the reception, I'm sorry you did not ask otherwise we would have been glad to send you a few of them in the room. Hoping to welcome you soon again, Best regardsDaniele TorriniResident Manager

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to the train station just a short walk away. Everything was within about a 20-25 minute walk at most so very walkable. The hotel bar and bar tenders were very welcoming and friendly and they have a great, quiet courtyard to enjoy your drinks. The only thing we didn’t love is the bathroom is a bit tight.
Stayed 4 nights in Oct 2023
Response from dt on 23 Oct 2023
Dear Megan, since 1964 the Rivoli offers it's attentive service to guests that choose to stay when in Florence. The location of the building as you said is perfect for visiting or moving around. We are all so proud when we receive reviews like this, Thanks for appreciating and sharing with other travellers. Hoping to welcome you soon again, best regards. Daniele TorriniResident Manager

6/10 Okay

Henry

Stayed 2 nights in Oct 2023
Response from dt on 6 Nov 2023
Thanks Henry, hope to welcome you soon again to let you experience 5/5 stay in our house. Best regardsDaniele TorriniResuident Manager

8/10 Good

Ferenc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from DT on 28 Sept 2023
Thanks Ferenc, Glad you appreciated the comfort of our location, Jope to welcome you soon again, best regardsDaniele TorriniResident manager

4/10 Poor

Neda

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from DT on 15 Sept 2023
Dear Neda, thanks for reviewing us. I would have appreciated to know the reason for "2" evaluatio, it is much more helpful to know .I'm sorry. RegardsDaniele TorriniResident Manager

10/10 Excellent

Ferenc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Access to the pool. Good location close to the main attractions.
Stayed 3 nights in Sep 2023
Response from DT on 14 Sept 2023
Dear Ferenc, thanks for the great evaluation and comment!I'm so glad you appreciated our service and our house, this is the most important score for us !Hope to welcome you soon again, best regardsDaniele TorriniResident Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Friendly and helpful. Room was pleasant although walls were a bit thin! Air con excellent and bathroom clean and well equipped. Breakfast was ok. Hot food was the same everyday and not the best. Lots of choice of cold meats/cheese. Pastries and bread also available and cereals and yogurts/fresh fruit.
Stayed 7 nights in Sep 2023
Response from DT on 14 Sept 2023
Dear Elizabeth, thanks for the great comment. We are working on insulation, pleas e come back and experience us again for a 5/5 stay ! Best regardsDaniele Torrini Resident Manager

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
It was like staying at a resort
Stayed 1 night in Sep 2023
Response from dt on 13 Sept 2023
Thanks Grant! such a great pleasure for us to read you had a gret experience in our house! We try every day to pamper our guest as much as we can and we are so pleased when we know that we succeed our intent ! Hoping to welcome you soon, best regardsDaniele TorriniResident Manager

10/10 Excellent

Leilani

Stayed 2 nights in Sep 2023
Response from dt on 2 Oct 2023
Thanks Leilani, hope to see you soon again ! Best regardsDaniele TorriniResident Manager

4/10 Poor

Brandon, Springfield

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
First time visiting Florence and overall the amenities of this hotel were a huge disappointment. The pool is about the size of two king beds, the biggest section is maybe 18” deep, with jets. Two sides of the pool are deep but only about a bodies width wide. Not at all what I was expecting, when I planned on an actual hot tub, the water isn’t even warm. (The pool/hot tub was the main reason we chose this place). The room is decent, however the bed was extra firm and flat. Biggest disappointment in the room was the jacuzzi tub/shower combo. The tub is sectioned into two parts for the shower and if you’re a bigger person, you would be hard pressed to be able to even turn around and/or bend over. Since the pool was a disappointment, I decided to take advantage of the in-room jacuzzi tub. Guess what, the controller is broken so it won’t turn on and I can’t even take a regular bath, because the drain doesn’t seal. We definitely won’t stay here again, especially when there are so many other hotels with the amenities that we were looking for, in the same price range. I’d also like to add, the bedroom is located the furthest point from the door and we can still hear people talking and kids screaming in the hallway and other rooms. Very disappointed!
Response from DT on 13 Sept 2023
Dear Brandon, Thanks for reviewing us, this is always very important to us.I’m so sorry you didn’t report a positive experience, as we do try every day to satisfy and guarantee our guests the best experience, but this gives me the chance to point out a couple of things: Your reserved a “comfort double” for one night (which is an entry level room), but you were assigned a Suite with no extra charge for you. When you reported the Jacuzzi in the room was not working we immediately call the assistance but, due to the short stay you booked there was not enough time to fix it. In the big bathroom (almost 16sqmt) room you had not only the bath tub but also a separate walk in shower to use. Concerning the Jacuzzi, it is working and perfectly maintained with sanitization and checked every day, also the temperature is automatic between 33 and 35 Celsius in order to avoid users any blood pressure problems. In other comments you left on other web sites, you mentioned also the parking disappointed you.Just reading carefully our Expedia page, where you booked, (like everywhere else on the web) it is clearly specified that parking is not in the hotel (actually about 300mt), and the Valet Service is included in the price (also the price is mentioned in the page) upon check-in and check-out. I would say that expectations needs a concrete knowledge of where you are booking, you booked a room in a XIV century building inside a Renaissance city center and probably we were not the correct choice for you. Hope you will find better satisfaction, best regards.Daniele TorriniResident Manager

8/10 Good

Manuelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, the room was quiet small and bed was close to the door so I could hear what was going on in the hallway.
Stayed 1 night in Sep 2023
Response from DT on 4 Sept 2023
Dear Manuelina, thanks for your comment ! Hope to welcome you soon again in order to let you appreciate our impruvements !Best regardsDaniele TorriniResident Manager

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rivoli Boutique Hotel is a lovely property with first class facilities and fine dining in the in house restaurant.
Stayed 1 night in Sep 2023
Response from DT on 4 Sept 2023
Dear Leah, sincere thanks for your great review and evaluation. I'm so glad you totally appreciated your stay by the Rivoli Boutique Hotel. We try to offer our best and it's great for us to know that it has been appreciated. Hoping to welcome you soon again in Florence, best regardsDaniele TorriniResident Manager

10/10 Excellent

Rajvi

Stayed 3 nights in Aug 2023
Response from DT on 15 Sept 2023
Thanks Rajvi !honoured about your evaluation and really happy you enjoyed your stay by the Rivoli Boutique Hotel. Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and located very close to everything
Stayed 4 nights in Aug 2023
Response from DT on 24 Aug 2023
Dear Catherine, thank you for the very nice review ! It's always a pleasure to read you enjoyed your stay in our house! I hope to welcome you soon back by teh Rivoli Boutique Hotel ! Best regardsDaniele TorriniResident Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with friendly staff. Great location and would happily stay there again in the future.
Response from DT on 23 Aug 2023
Dear Nicola, thanks so much for your review. I will share with my staff your comment as, everyone in the house is involved every day in trying to guarantee our guest the best experience and it's a great pleasure to read that we match your expectationa. HOping to welcome you soon again in Florence, best regardsDaniele TorriniResident Manager

10/10 Excellent

Linzi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely treat
Stayed 3 nights in Aug 2023
Response from DT on 21 Aug 2023
Dear Linzi, Thanks for the great evaluation and review! I'm so happy you appreciated and anjoyed your sty in Florence. Hoping to welcome you soon again and assuting you of our best attention, best regardsDaniele TorriniResident Manager

10/10 Excellent

anu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff is thoughtful, helpful and resourceful. Helped with cabs and finding an extra suitcase. The room for 3 was great with the exception of the portable shower head-was fixed once and broke again. The pool is a wonderful respite in the heat. The bartender exceptional. A great location and convenient to all must see spots in Firenze.
Stayed 2 nights in Aug 2023
Response from DT on 21 Aug 2023
Dear Anu, what a great pelasure to read your review! I will be pleased to share it with all my collegues as it is very important to let them know that, daily efforts to guarantee the best experience, have been appreciated! Hoping to see you again by the Rivoli, best regardsDaniele TorriniResident Manager

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was outdated but clean and comfortable.The location was very good. EVERYTHING could be heard in the bathroom from next door's bathroom.
Stayed 3 nights in Aug 2023
Response from DT on 21 Aug 2023
Dear Danielle, GRAZIE for the nice review. As you said the hotel is very well located, easy walking to all main sites and transportations. The hotel building is a XIH century convent and Fine ARts Ministry do not allow us to proceed with modern instruments to insulate completely the building. Hoping this was not too much disturb for you, best regardsDaniele TorriniResident Manager

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, quaint property, great breakfast.
Stayed 3 nights in Aug 2023
Response from DT on 21 Aug 2023
Dear Sonia, thank you for taking your time to reiew us ! It is always a pleasure to read that our daily efforts to offer the best experience has been appreciated. I hope you will come back soon again, best regards. Daniele TorriniResident Manager

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to make everything perfect. Even when we were being bitten by mosquitoes, they put a vapor in the room and did all they could to make us comfortable. They also helped us to attend events. And made transportation arrangements as well.
Stayed 6 nights in Jul 2023
Response from DT on 21 Aug 2023
Dear Diana, it has been a pleasure to assist you during your stay and make our best to guantee you the best experience. Unfortunately this summer is one of the hottest I have ever experienced and mosquitos are obviously incresed in a terrible way. Hope to welcome you again by the Rivoli, best regards, Daniele TorriniResident Manager

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found staff very helpful. Great valet parking
Stayed 5 nights in Jul 2023
Response from DT on 21 Aug 2023
Dear Sergio, thanks for yoru review, I will share it with all my collegues that will appreciate it. All of us try to offer the best service and experience and we are very proud when thi is recognised and appreciated. Thanking again I really hope to welcome you again in Florence, best regardsDaniele TorriniResident Manager

10/10 Excellent

Lesley

Travelled with family
Liked: Amenities
Beautiful hotel and very friendly, helpful staff! I would recommend it to everyone.
Stayed 4 nights in Jul 2023
Response from DT on 21 Aug 2023
Dear Lesley, I personally thank you so much for the nice comment. We work hardly every day to guarantee the best hospitality and service to our guests and it's a great honour when those efforts are recognized and appreciated. Glad you has a memorable stay by the Rivoli, hope to welcome you soon again in Florence, best regardsDaniele TorriniResident Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very good!
The room was as crisp and put together as the staff. Having the pool available was a real bonus for our afternoons in Florence - so nice on a hot day! We were able to eat fresh fruit for the first time in days at breakfast! Thanks to everyone at the hotel for making our short stay so enjoyable.
Stayed 2 nights in Jul 2023
Response from DT on 21 Aug 2023
Dear Caroline, thanks for your review. It is so important to us to have feedback on our house and services as we do try every day our best to guarantee a great experience. Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager

10/10 Excellent

michiko

Stayed 2 nights in Jul 2023
Response from DT on 21 Aug 2023
Dear Michiko, thanks for the very nice evaluation. It is always a great pleasure to read that we matched our guest expectations and offered a good service. Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager

8/10 Good

Michele

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked how convenient the location was, 5 min walk from train station . The street has boutiques, hotels , restaurants,…. The staff is extremely friendly, helpful , nice &smiley. The breakfast was not bad . But could be a little more cleaner
Stayed 3 nights in Jul 2023
Response from dt on 25 Jul 2023
Thanks MIchele ! I'm so glad you appreciated our service and our House. I hope to welcome you soon again in Florence ! Best regardsDaniele TorriniRersident Manager

8/10 Good

don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from dt on 25 Jul 2023
Thanks Don ! Hope to see you soon, best regardsDaniele TorriniResident Manager

10/10 Excellent

Kyle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous value! The pleace is beautiful and has a great proximity to the train. The breakfast buffet was great. The courtyard is very cute. The staff is super friendly. Loved it here. Would definitely go back. The rooms are small but that did not matter to us.
Stayed 3 nights in Jul 2023
Response from dt on 13 Jul 2023
Dear Kyle, thanks for the great review. Reading that you had a great experence by the Rivoli Boutique Hotel is a pleasure for us !! We do try every day to guarantee the best stay and we are happy to read we match it ! Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay at Rivoli hotel, the staff is so nice and very helpful. The building itself is beautifully decorated, and the courtyard and jacuzzi are great, especially to escape the summer heat in the middle of the day. I would definitely stay again. I stayed in a single room, and it had all the amenities necessary to make my stay very comfortable! Also, the wifi was pretty strong for a hotel. The only downside was that I had a street facing room, and the street was sometimes noisy at night. However, I know this is a reality for most city centre hotels in historic buildings, so I brought ear plugs and was able to sleep well. If you are a light sleeper, maybe it would be a good idea to request a courtyard view room, if possible.
Response from DT on 1 Jul 2023
Dear Nathalie, I'm so glad you appreciated your stay at the Rivoli Boutique Hotel !! We try all our effrts to guarantee a memorable experience and it is so beautyful for us to know that we succeded ! Hoping to welcome you soon again in Florence, best regards. Daniele TorriniResident Manager

10/10 Excellent

Tannia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The rooms where clean but the AC kept malfunctioning. Good location for the hotel, and also very quiet. The restaurant at the hotel was amazing for dinner, I completely recommend! However their breakfast was not good.
Response from DT on 6 Jun 2023
Dear Tannia, thanks for the great comment. I'm glad that overall you appreciated your stay at the Rivoli Boutique Hotel. I will take the time to check once again the buffet served for breakfast (which I thik is already quite complete with a lot of choice) but may be we can improve again. Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is such a great hotel! The service and staff at this hotel was amazing! The breakfast was amazing and had such an attentive and lovely staff each morning we went in! The hotel is located in a perfect spot close to many tourist attractions and famous restaurants, definitely would recommend staying here for anyone looking to stay in Florence!
Stayed 2 nights in May 2023
Response from dt on 5 Jun 2023
Dear Jaime, thanks for your kind review. It is always a great pleasure por us to read that our guests are happy about the stay we have been able to offer, The Rivoli Boutique Hotel is operationg sonce 1964, always with the same attention to guests. Hoping to welcome you soon again, best regardsDaniele TorriniResident Manager

10/10 Excellent

Sally

Stayed 3 nights in May 2023
Response from dt on 3 Jun 2023
Thanks Sally !! so gald you appreciated. See you soon. RegardsDaniele Torriniresident Manager

10/10 Excellent

Jean

Stayed 1 night in May 2023
Response from dt on 1 Jun 2023
Dear Jean, Thanks for the great evaluation ! I'm glad we matched yourr expctations, hope to welcome you soon again in Florence. Best regardsDaniele TorriniResident Manager

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel!
Stayed 1 night in May 2023
Response from dt on 29 May 2023
Dear Alexandra, thanks for the great evaluation. I'm really glad you enjoyed your stay at the Rivoli Boutiquel Hotel. We do try our best to let our guests have a great experience and it's a great pleasure for us to red that our efforts have been appreciated. Hoping to welcome you soon back in Florence, best regardsDaniele TorriniResident Manager

10/10 Excellent

Jeffrey

Stayed 2 nights in May 2023
Response from dt on 29 May 2023
Dear Jeffrey, Thankf for reviewing us, hope to welcome you soon again, best regardsDaniele TorriniResident Manager

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for solo travellers.
Beautiful hotel in an amazing position. No more than 20 minutes walk to main buildings. 5 minutes walk from the Santa Maria Novello piazza, also has an amazing gelato shop on the way. As a solo traveller the private balcony and room service which was all from the main dinner menu was a plus. Was great to sit out listening to the bells and general chatter. Room very comfortable, quiet air conditioning, good WiFi. Service was quick, friendly and very efficient. Highly recommend it.
Stayed 3 nights in May 2023
Response from dt on 27 May 2023
Thank You Helen ! I'm so glad you appreciated our house as an "oasis" in the city center. We try to pamper our guests and let you have a wonderful experience while in Florence. We do care of our guests. Hoping to welcome you soon again, from all of us a great Arrivederci ! Daniele TorriniResident Manager

6/10 Okay

Sanjiv, Ann Arbor

An okay hotel. Older decor and the bathroom in 406 doesn't even have a fan.
Stayed 3 nights in Apr 2023
Response from dt on 18 Apr 2023
Dear Sanjiv, thanks for your timespent reviewing us. The Rivoli Boutique Hotel is a very particular and historical building, all our rooms are different and just telling us we would have been more than happy to find you a different solution. Hoping to welcome you soon again in Florence, Best regards Daniele TorriniResident Manger

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was unequivocally the worst value for money hotel we’ve ever stayed in; please do not be fooled by the cute pictures of the restaurant with terrace (it has a sad cafeteria vibe in person), the shabby chic sitting room (it is all shabby, no chic) or the four star rating (unfathomable). There were a number of American tour groups; I feel terrible they think this is what a quality Italian/European hotel is when it is literally the farthest from that. It is poorly maintained and even the most basic of ‘amenities’ (working aircon, towels that weren’t threadbare) were in no way present. Add the sleazy vibe (lots of cheap velour, colour changing lights in the bathroom, ambiguous stains and cracks everywhere) and questionable commitment to cleanliness (someone else’s food was left in our mini-fridge) and our weekend was absolutely ruined by not feeling we had a safe, clean place to stay. We did raise the aircon issue (we have a toddler, it was a disaster) with the hotel - and were told we could move to a ‘superior room’ which (after two false starts in an unsuitable shower room and someone else’s room that they were actively staying in) were put in the same type of room we had booked in the first place. This was after the staff yelled at me for not telling them sooner but before the manager insisted the aircon wasn’t broken but only needed ‘some time to warm up’ - like two days is not time enough! A horrible place, a disappointment all around. Stay away.
Stayed 3 nights in Mar 2023
Response from dt on 13 Apr 2023
Dear Samanta, If thousands of comments report differnt opinions, only thing I can say is thatThe Rivoli was not your hotel. Hope you will choose better your next destinations.You have been refunded of part of your stay as a gesture of good willing on our side. Wish you a better Life. Daniele TorriniResident Manager

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff was very attentive, room was perfect, breakfast was delicious
Stayed 3 nights in Apr 2023
Response from DT on 13 Apr 2023
Thanks Emile, for the great evaluation and comment on our servioce and our house. Hope to welcome you soon again in Florence, best regards and Arrivederci. Daniele TorriniResident Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from dt on 12 Apr 2023
Thanks Andrew ! Hope to see you soon back in Florence. Best regardsDaniele TorriniResident Manager

10/10 Excellent

Timothy

Stayed 3 nights in Apr 2023
Response from DT on 12 Apr 2023
Dear Timothy, thanks for the great evealuation ! Hope to see you soon back in Florence, Best regardsDaniele TorriniResident Manager

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel! There were so many nice touches where you can tell they put thought into making the stay nice for their guests. The hotel garden is beautiful and I highly recommend having dinner at the attached restaurant!
Stayed 2 nights in Mar 2023
Response from dt on 14 Mar 2023
Dear Jodi, thanks for the great review, I'm really glad you appreciated your stay at the Rivoli. We do try our best to guarantee the best experience to our guests and it is so nice to know when we match it ! Hope to welcome you soon back in Florence, best regardsDaniele TorriniResident Manager

10/10 Excellent

Stephen

Stayed 3 nights in Feb 2023
Response from dt on 27 Feb 2023
Thanks Stephen! Hope to see you soon back in Florence, best regardsDaniele T

8/10 Good

David

Stayed 1 night in Feb 2023
Response from dt on 21 Feb 2023
Thanks David ! hope to see you soon again, Best regardsDaniele TorriniResident Manager

8/10 Good

Delphine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From my bedroom little noisy because not double glazing
Stayed 3 nights in Feb 2023
Response from dt on 20 Feb 2023
Dear Delphine, thanks for your nice comment ! We are working on that, soon will be changed, best regardsDaniele TorriniResident Manager