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Reviews of Hotel Palazzo Guadagni

3 out of 5
Hotel Palazzo Guadagni
Piazza Santo Spirito 9, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 103 out of 167 reviews" "
Rating 8 - Good. 44 out of 167 reviews" "
Rating 6 - Okay. 16 out of 167 reviews" "
Rating 4 - Poor. 2 out of 167 reviews" "
Rating 2 - Terrible. 2 out of 167 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

MINA

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing large room with beautiful tall windows and view. Will stay here again!
Stayed 2 nights in Sep 2023

6/10 Okay

Leonie

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property and wonderful staff. in a very vibrant part of beautiful Florence, surrounded by quieter streets with tons of dining options. Close to the Ponte Vecchio, and higher end shopping.
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel beat our expectations in every single way!!! I will definitely be returning to this hotel again. Thank you so much for having us!
Stayed 3 nights in Aug 2023

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building in great location with excellent roof top bar.
Stayed 3 nights in May 2023
Response from and on 12 May 2023
Thanks Adrian,very kind of you.Keep in touch for future booking

10/10 Excellent

Elbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel, service was very helpful, room was clean and outfitted just right. Location is very convenient for lots of good food options, within easy walking of most of the main sites but off the main tourist track. On a large public square with a number of restaurants with a good vibe.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay here. We love the place!
Stayed 3 nights in Apr 2023

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful old palazzo given a new vibrant life! Very well staffed with courteous and accommodating people! The rooms are exceptionally beautiful. The roof top lounge serves delicious offerings in e remarkable setting. Every comfort is afforded by a fantastic waitstaff. A Monday market in the piazza was added entertainment.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Incredible rooftop patio bar and restaurant
Stayed 1 night in Feb 2023

6/10 Okay

Charlotte

Travelled with group
Liked: Staff & service
The hotel area itself and the outside terrace overlooking Santo Spirito square were lovely. Our bedroom ( number 1) was cold( the heating was non functioning), so noisy that we hardly slept ( the noise from the square and in the entrance to the building was truly terrible) and the bathroom was old fashioned and the shower dribbled water at best.
Stayed 4 nights in Mar 2023

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
My partner and I had a very nice stay at the Palazzo Guadagni. The staff was amazing and the hotel was spotlessly clean. I want to thank Galia at the front desk and the manager for all of their help with finding our way around and locating good restaurants. Our only issue was with the hot water in one of our rooms but Rita took care of that for us and happily moved us to another room which was equally good. For anyone who has been in business it`s how an issue is resolved that makes all the difference in the world. The housekeeping staff and the breakfast staff were extremely accommodating and sweet. I would absolutely make a return visit the next time I am in Florence.
Stayed 5 nights in Feb 2023

10/10 Excellent

Cyja, Newport Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly in Florence.
A great choice for our first night in Florence. The rooftop terrace bar was outstanding as was the breakfast service. Rooms were large and comfortable and the location is easily walkable to all the sites in Florence. Just be advised that check in is at the 3rd floor while your room may be on the 1st.
Stayed 2 nights in Dec 2022

8/10 Good

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building with lots of character, in a very convenient location. The main areas of Florence were very walkable from this location.
Stayed 2 nights in Sep 2022
Response from Arianna on 29 Sept 2022
We thank you very much for your kind words.Regards

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Great staff
Stayed 2 nights in Sep 2022
Response from Arianna on 15 Sept 2022
Thank you very much Eugene, we are happy you had a nice time

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with friendly and helpful staff
Stayed 1 night in Jul 2022

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is historic and beautiful. Breakfast on the loggia was lovely and special. The staff were always helpful with recommendations, getting taxis, giving directions, etc. The only negative about the hotel was that the rooms do not have shower stalls, only tubs that were quite deep. My elderly mother was unable to step in and out of it. So that is something to keep in mind if a guest needs a walk-in option. Overall, our stay was absolutely wonderful.
Stayed 2 nights in Jul 2022

10/10 Excellent

Stavros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location excellent people
Stayed 4 nights in Jun 2022

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the hotel while attending a course at the school on the floor below. The room I had was gorgeous with a comfortable bed, furniture in keeping with the historic building, and a view of the square and Florence that could be a painting! The staff were all very friendly and the location convenient for seeing the city.
Stayed 6 nights in Nov 2021
Response from Tara Sh.Riey on 7 Dec 2021
Dear Mrs Nadine, Thank you very much for your kind review and5 stars vote . Looking forward to having you back as our guest soon . Kind regards,

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing terrace
Great hotel, in a really nice location. The terrace had an amazing view. It was a perfect spot for a glass of wine in the evening or coffee in the morning. The room was basic but nice.
Stayed 1 night in Nov 2021
Response from Tara Sh.Riey on 17 Dec 2021
Dear Mr Kevin, Thank you very much for your kind review. It was a real pleasure to find you hava an *Amazing stay * with us. As you mentioned It’s a short walking distance from all major attractions . Looking forward to having you back as our guest soon. Kind regards,

8/10 Good

Cheryl L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a fun location for us and the room was truly magnificent!!
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The terrace and location are fantastic, room comfort probably depends much on the specific room you end up in, and staff friendliness varies greatly.
Stayed 1 night in Aug 2021

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Italian boutique hotel
The hotel is a classic old style Italian villa. The views are amazing but being an older villa without elevator access to every room I would not recommend it for anyone with a disability; however, if you are ok with carrying your luggage up a few flights of stairs the hotel is in a great location in a lively square. The staff was friendly and accommodating
Stayed 2 nights in Aug 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!
I had the best stay at Hotel Palazzso Guadagni! This hotel is the best in Florence. It is charming, quiet, grand, but not pretentious, and the atmosphere is beautiful. The outdoor terrace, or loggia, has breathtaking views over the city, and is beautiful all year round. The staff and owners, are so gracious, polite, and it seems like a wonderful place to work. I highly recommend this hotel and will be staying here again each time I come to Florence!
Stayed 2 nights in Jan 2020

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really special place
The location is really nice--it is not in the city center, but it's within a quick walk, and we saw parts of Florence we might not have seen otherwise. The building itself is really special, and we were entranced with our room and our view. The hotel is also dog-friendly, which is a necessity for us. We found out about a 20% surcharge for the dogs after our first night here, so others may want to be aware of this when they book (I think it's a flat rate...). The buffet breakfast is elegant and there's a bit of variety for everyone, including fresh fruit, good coffee, and a variety of yogurt, pastries and cereals. If you are vegan, you might want to bring some veggie milk for your coffee (I did). The staff seemed to warm up to us. We look forward to staying here again!
Stayed 2 nights in Dec 2019

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Barbara on 28 Nov 2019
Grazie mille del vostro giudizio

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Beautiful older palace hotel overlooking the city. Very nice friendly staff. We really enjoyed it.
Stayed 4 nights in Oct 2019
Response from barbara on 23 Nov 2019
thank you very much for your words We are so happy

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from barbara on 26 Nov 2019
Dear Mr Laurie, thank you very much

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend!!
Great stay. We knew other people staying in Florence as we were heading to a wedding and everyone said our place was a lot better than their hotel even if they had spent more money. We really loved the location which is a really buzzy plaza with lots of locals eating and drinking late into the evening (no noise when we went to sleep if you are worried about this). The area is great, hotel is great and the view from the bar/breakfast is sublime. thank you
Stayed 2 nights in Jul 2019

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, charming hotel close to everything! We walked everywhere during our visit. Our rooms were authentically decorated with modern touches to make our stay comfortable. The breakfast in the morning was delicious too. Highly recommend.
Stayed 1 night in Jul 2019

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel and location were wonderful! The room was elegant and very clean, but the best part was the rooftop seating. They serve drinks and bruschetta in the evening and you can sit and relax, enjoying the view away from the Florence crowds. If you’re hungry, do check on whether the kitchen is open as there seems to be some confusion among the servers. We’d certainly come back!
Stayed 3 nights in May 2019

10/10 Excellent

AdventureAwaits, Los Angeles CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view of Florence close to all the great spots for dinning, drinks, site seeing, shopping. i loved it easy to get around and close to train station too. the building is beautiful the rooms are a little small but all the rooms are small in Italy. the people the service and breakfast was wonderful. hopefully i will return.
Stayed 3 nights in Nov 2018

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location.
Loved the location on Piazza Santo Spirito. The hotel was lovely and the room we were in was spacious, quiet, and comfortable with a great view over the Florence roof tops. The loggia was spectacular for a sunset cocktail and a view of the piazza. The staff were very helpful and handled our questions professionally. Be ready to climb some stairs if you're located on the upper floors.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Carleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Maria, Fairfax, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please read Expedia notes the following; "There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation". This is incorrect!! The hotel does have a reception. The hotel is a bit difficult to find though, you have to pass the front gate, climb a flight of stairs (or take the tiny elevator). Once you make it up to the 4th floor you find a unique and cozy hotel. It is very close to all the attractions in the historic areas. We stayed for 3 nights. Hotel is clean and the breakfast was nice. Parking is available but offsite it cost $28 euro per day (cost depends on the size of your car). Would stay here again.
Stayed 3 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. We booked this hotel 4 months before the trip, we received a confirmation email from Travelocity with a very nice room photo included. When we arrived, they said we reserved an apartment which was not the same as the picture shown in the reservation confirmation. The apartment had 2 rooms, air conditioning only in one but was not working. It was very warm (34ºC, 93ºF) and very humid with a strong humidity smell in the air. I requested to repair the air conditioning or replace it (it was portable) but when we came back a few hours later, we had 3 fans in the rooms, period. The apartment was very dark, only one window for all rooms. We opened it for a few minutes to get fresh air at 9pm but it was in front of a Bar's terrace full of people drinking and smoking so we had to close it again. We were traveling with our 2 kids so at 10PM we had to start looking for a different hotel for that night that cost us a fortune since the city was pretty packed of tourists. We were charged 28€ for the parking and arrived at 12am to the new hotel after packing everything again and our kids and us were exhausted and frustrated. Nightmare in Florence i would say. See the photos of what was promised versus reality.
Stayed 2 nights in Aug 2018

10/10 Excellent

Phil

Go for it!
Great for a family of 4 in one room. Loved drinks on the upstairs veranda and the location
Stayed 2 nights in Aug 2018

10/10 Excellent

Danielle, Overland Park, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful View
Historic hotel located in the lively San Spirito neighborhood. Large room with large, clean bathroom (great water pressure) and high ceilings. The bed was not comfortable, but the view more than made up for it. Air conditioning worked great. The breakfast was a basic hotel breakfast. The staff was very friendly. I would definitely stay here again.
Stayed 1 night in Aug 2018

10/10 Excellent

Bev, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Location central for everything.
We had a lovely few days in Florence made all the better with the Hotel. Reception Staff and Atish and James couldn't have been more helpful ! Would love to stay there again and would highly recommend.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Zach, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Historic building. Loved it.
Perfect location. Historic building. Loved it. Kind staff, central to Florence. We felt safe. Easy access to Restaurants. Great pizza just a few doors away!
Stayed 1 night in Jul 2018

10/10 Excellent

Isabelle, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great hotel
If I return to Florence I would definitely stay at this hotel. Love the terrace and the great views of Florence. Great staff and the location is good. A ten minute walk across the bridge to the main area of Florence.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - very central location within easy reach of main sights and great restaurants in surrounding square
Stayed 3 nights in Jun 2018

8/10 Good

patrick, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oltarno
I liked the location. It was a 15-20 minute walk from train station with rolling bag. 10 minutes from most of the sites in Florence but away from the real touristy parts. The building is old (400 or more years old ?) so it had lots of charm and details but also narrow stairs up to some of the rooms. The breakfast was good. The only negative is all the smokers on the outside balcony bar made it impossible to enjoy. Good if you are a smoker but iintolerable if you are not.
Stayed 2 nights in Jun 2018