Suite, River View | Premium bedding, down duvets, in-room safe, desk

Reviews of La Torre Del Cestello

La Torre Del Cestello
Via Borgo San Frediano, 8, Florence

Reviews

9.0

Wonderful

Rating 10 - Excellent. 88 out of 136 reviews" "
Rating 8 - Good. 34 out of 136 reviews" "
Rating 6 - Okay. 6 out of 136 reviews" "
Rating 4 - Poor. 3 out of 136 reviews" "
Rating 2 - Terrible. 5 out of 136 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The hotel isn’t difficult to find as long as you have a map, and it’s within a reasonable walking distance from the train station. There’s a small sign outside indicating the front door. I don’t recall any communication prior about the system for entering, but it seemed that I wasn’t the only one confused. A small group of us arrived around the same time and we were all poking the door and looking around until one person buzzed up. They opened the door remotely—it opens on its own, but very slowly—and then the gate will also unlock at the same time. Now that you’re inside the gate, there’s an elevator. It can hold two people or one person bags. The hotel is on the third floor (that’s the fourth floor if you’re American) and there might also be another locked door here. Don’t worry—you will receive keys to let you in all of these places. The reception area has places to sit, and I also saw a lot of baggage sitting around here, waiting for owners who had checked in or out. My room was up another flight of very tiny, narrow, winding stairs. It was clean and tidy, with coffee and tea and water and toiletries. There was a mini fridge, kettle, espresso pod machine and a safe. The shower was narrow, speaking as a fairly small person, and the bed was firm (which I like). The TV remote didn’t respond well, so I gave up on that. Other than the remote, my only real complaint is that the walls are thin. Your neighbors WILL hear your conversations. Other than that, it was great.
Stayed 3 nights in Mar 2024

8/10 Good

Rosanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about our Firenze experience!
Stayed 2 nights in Oct 2023

8/10 Good

Maridith

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley

Liked: Cleanliness, room comfort
Great stay!
Great stat! The gals at the front desk were amazing, very helpful and friendly. Cleans rooms. Shower was small, but somewhat expected for Europe. Location was great because it is close to/in the more residential area of Florence so our meals/gelato/coffees were 100% better than when we got the same items in the more “touristy” places.
Stayed 2 nights in Sep 2023

2/10 Terrible

Keris

Disliked: Cleanliness, property conditions & facilities
It was the most expensive booking with Expedia and the worst experience of our holiday. A complaint will follow
Stayed 1 night in Sep 2023

8/10 Good

Ivona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was pretty hard to find it at first and our room was quite small, hence why I gave it 4 stars but overall it was great! It had a convenient location, a beautiful view and a clean room
Stayed 2 nights in Aug 2023

2/10 Terrible

Johanna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff, most of the amenities weren’t to standard. In 40 degree heat, the aircon was turning on and off therefore it made it really uncomfortable to sleep,
Stayed 4 nights in Jul 2023

4/10 Poor

Christina

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

Guillermo F

Travelled with family
Disliked: Cleanliness
The hotel was not up to the cost of the room, which was dusty, from furniture to floor. The air conditioning didn’t work and the shower head didn’t work. Very disappointed ☹️ Would not recommend it to anyone
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Santiago

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great place once you find it.
Stayed 2 nights in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Wan Heng

Stayed 3 nights in Sep 2022

10/10 Excellent

Sophia

Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Stayed 1 night in Aug 2022

10/10 Excellent

Justine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Annie

Liked: Cleanliness, room comfort
Gorgeous view in an enormous room
Federica and Roxy will help you with all your questions before and during your stay. The room is crazy spacious, super clean and very comfortable. I used it to prepare for my wedding and I couldn’t have asked for anything more perfect. Gigantic mirror!!
Stayed 1 night in May 2022
Response from Roxy & Federica on 3 Aug 2022
Thank you very much Annie for your review. Having such wonderful guests like you was a great pleasure to meet you and see you on your very special day. Thank you so much for everything and we look forward to having you in the future.

10/10 Excellent

christian

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Siu Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building is old but comfortable, excellent service
We arrive later than 8pm. Since this is a resident hotel, we need to keep in touch with the hotel to have somebody open the door for us. No big deal though. The building and room looks aged by actually quite cozy. We had the suite one but there is value for price. We face the river and the surroundings is quiet. If you don’t lock the windows, the street starts get busy around 8am. We needed to leave at 6am and the hotel helped us call a taxi (bus in Florence is not trivial). EXCELLENT service! Room is comfortable too.
Stayed 3 nights in Feb 2020
Response from Federica. on 13 Feb 2020
Dear guest, Thank you for your splendid review! We are so happy that you enjoy your stay in Florence with us. It will be a pleasure for us to welcome you again if one day you come back in Tuscany. Cordially, Federica.

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room
Beautiful room and friendly receptionist staff
Stayed 1 night in Nov 2019
Response from Simona on 25 Dec 2019
Dear Mr Muhammad, thanks so much for your comment! its very important for us! We are happy you enjoyed at La Torre dei Salterelli and we hope to see you again! best regards

8/10 Good

Ginnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from simona on 24 Oct 2019
Dear Mrs Ginnie, thanks so much for your feedback, we appreciate and we are happy you enjoyed at La Torre dei Salterelli. best regards simona

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base to explore Florence- view from our room was lovely.
Stayed 5 nights in Sep 2019
Response from simona on 24 Oct 2019
Dear Guest, thanks for your review, its very important for us! best regards simona

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
a solid 7/10
This hotel was nice, but nothing extraordinary. The bed was not comfortable at all, and the bathroom was so tiny it was hard to use. The service was good, with everyone at the desk very nice. But it’s annoying that no one can check in until after 2pm, especially when other hotels let you do so. It was also pretty loud with a lot of bars lining this street and thin walls. Wasn’t a big issue for us, but could be for others.
Stayed 3 nights in Sep 2019
Response from Roxy & Federica on 18 Oct 2019
Dear Customer , Thank you for reviewing.   We are very sorry that you did not feel well in the room. You are chose a standard room to a room of a right space for 2 people. Next time we suggest you to choose the beautiful Suite with a nice large bathroom and a beautiful river view. We are in the heart of Florence and there is a bit of movement over the weekend. Every day our staff makes every effort to make our customers' stay pleasant and unforgettable. I hope to have you again in the future as our guest. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from simona on 24 Oct 2019
Dear Guest, thanks so much for your feedback! best regards simona

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from simona on 24 Oct 2019
Dear Mr Timothy, thanks so much for your review! we hope to see you again here with us! best regards simona

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, beautiful view, excellent air conditioning and Julia was exceptional, so helpful in every way!
Stayed 3 nights in Aug 2019
Response from simona on 24 Oct 2019
Dear Jacqueline, thanks so much for your review; its very important for our job, we appreciate... We hope to see you again at La Torre dei Salterelli all the best simona

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, even that we arrived later, there was a boy waiting for us, afther we called :) clen room every day. Everything needed in the room.
Stayed 4 nights in Aug 2019
Response from Roxy on 31 Aug 2019
Dear Guest, thank you for your review. We are really glad to know that you enjoyed your stay and you appreciated the work of our staff. Actually, we always do our best to make your stay pleasant. Kind regards Residenza d'Epoca - La Torre del Cestello

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High ceilings & nice location (despite ZTL). Friendly, helpful and welcoming receptionist.
Stayed 1 night in Aug 2019
Response from Roxy on 31 Aug 2019
Dear Orbitz, We are happy to know that you liked all the different points of your stay. We hope to welcome you again, Kind regards Residenza d'Epoca - La Torre del Cestello

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room were beautiful. It’s located across the river but still a close walk to everything. The staff were fantastic. I would stay here again next time I go to Florence.
Stayed 3 nights in Jul 2019
Response from Roxy on 31 Jul 2019
Thank you so much for reviewing. It 's a great pleasure to receive a review like this, and our job satisfaction and an extra incentive to receive our guests and give our best. I hope to have you as our guest in the future. We look forward to seeing you. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Convenient location, within walking distance from city centre. Rooms were spacious, clean, with a modern, minimalist design. Comfortable, firm beds with crisp sheets. The biggest suite that our friends stayed in (king bed + twins) was huge and had murals on the ceilings, which was an unforgettable highlight. Only downside was the wifi reception, which was a bit sketchy. We will definitely stay here again the next time we visit Florence.
Stayed 2 nights in Jul 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks 🙏
Very pretty hotel. We Loved the charm.
Stayed 3 nights in Jul 2019

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has an amazing view and the room was palatial. The little restaurant opposite was fantastic. Highly recommended place to stay, we would definitely return
Stayed 2 nights in Jul 2019
Response from Roxy on 10 Jul 2019
Dear guest , Thank you for the excellent review. We are pleased that you have fully enjoyed your stay at La Torre del Cestello, perfectly capturing the spirit with which we intend to welcome our guests.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Jul 2019

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and great location
Super friendly staff and really helpful. The room was really clean and very well maintained. Great location, easily walkable to everywhere. Some noisy guests with children, but the hotel cannot be blamed for that. Very secure. Will definitely stay again if in Florence.
Stayed 3 nights in Jun 2019
Response from Roxy on 10 Jul 2019
Dear guest, Thank you very much for sharing your experience with us here on Expedia.com. We are very sorry that we have heard confusion of the children of other customers, unfortunately not always respect the silence because they are children. Thank you very much for appreciating our work that we do every day, our goal is just to make your stay as pleasant and comfortable as possible. I hope to have you here with us in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't imagine finding a better place to stay in Florence. The room was spacious, clean and comfortable. Our room looked over the water for an amazing view. The location is great also. We comfortably walked everywhere during our visit (about 20 mins to the Academia and Uffizi). Distance from the train station is also walkable or just a short, affordable taxi ride.
Stayed 3 nights in Jun 2019

8/10 Good

SPYRIDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Carolanne

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Roxy was lovely and super friendly, but can’t say as much for the other lady at the front desk. The WiFi was spotty for most of the time. The room was pretty but bathroom needed repairs, as the shower was rusted and could no longer switch back and forth from handheld to fixed shower heads. Also, the sink was coming away from the wall. Location was excellent and a short walk from train station, rental cars, and all the main activities of interest. Overall, our experience was fine because we were on our honeymoon and these were all little thing that didn’t really matter, but we definitely won’t stay here again if we ever come back to Florence.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Πολύ ωραία όλα ήταν μια χαρά. Μόνο το Internet του δωματίου κόλλαγε τις βραδινές ώρες.
Stayed 4 nights in Apr 2019
Response from simona on 14 May 2019
Dear Guest, thank you to spent your time to write about us! We are happy you enjoyed here at La Torre dei Salterelli1 thanks and best regards simona

8/10 Good

ronald

Liked: Cleanliness, staff & service, room comfort
Nice place with a few improvements needed.
The stay was very nice. It was in a quieter part of town so that was great. Also there were small spots to eat off the beaten path which was amazing. If we didnt stay here we wouldn't have found them. The service in general was great, was always greeted with a smiling face. That was great! The only improvements that I would recommend is improving the quality of the furniture and some how sound proofing the room. We could literally hear everything around us. I know it sounds not picky but at one point we could hear conversations in the room next to us and then a baby crying from another room. Not a deal breaker but def take into account. As for the furniture, it was just very low grade. Table had a terrible wobble. Our room door would only shut if you slammed it, which isnt terrible until you go to catch the sunrise over the city but your wife stays behind, then you have to slam the door coming back in. Was actually a little funny. But on a serious note, we realized our door didnt latch a few times... like anyone could have just pushed it open. Overall I would recommend this place to stay. We loved the location! Also the staff was so friendly and helpful.
Stayed 3 nights in Apr 2019
Response from simona on 22 Apr 2019
Dear Mr Ronald, thank you so much for your feedback, its very important for us! We are happy you enjoyed here at La Torre dei Salterelli. We know that there are little things to improve and we'll do our best to resolve them! thank so much best regards

10/10 Excellent

ILARIA SERENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GREAT PLACE!
A wonderful place! The rooms are very clean, cozy and decorated with great attention to detail and fine taste: beautiful! the location is great! 10 minutes walking from Ponte Vecchio, and near to the river, great restaurants and coffee houses in the neighborhood. Receptionists are wonderful kind people that care for you a lot and want to genuinely make sure that your stay is going to be perfect!
Stayed 1 night in Apr 2019
Response from simona on 22 Apr 2019
Dear Mrs Ilaria, thank you so much for your comment, its very important for our job! we hope to see you again at La Torre dei Salterelli! best regards simona

8/10 Good

WC,Tee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room.
Stayed 5 nights in Jan 2019

10/10 Excellent

Claire

We thoroughly enjoyed our stay at La Torre Del Cestello. It is a charming hotel in a very convenient location. Easy walk from the station with luggage. All of Florence’s attractions are within a comfortable walking distance. The room was immaculately presented and very clean. Our room had beautiful views of the Arno. The staff were an absolute delight. They were full of useful advice and had excellent restaurant suggestions. Even helped us print off tickets. Thank you for an enjoyable stay.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Matt, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantasy Location
Everything you would want on your doorstep. My Wife and I went for 3 days and loved it. Away from all the hassle of the tourist area but only a 10 min walk from the main attractions. Hotel very clean/Modern and the staff were so lovely and helpful especially Roxie that helped us with anything from recommending Restaurants and helping us with the Map... Thanks Rox. Definitely would stay there again..
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, modern amenities, and special thanks to the front desk staff who was extremely helpful!
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended especially for the price
Downsides: difficulty in checking in after 7pm -- due to communication difficulties I waited outside the building for half an hour, which is not that big a deal given that it's a safe area. It was hot and damp in Florence and a window in the hallway was open, so a mosquito got into my room. Everything else was great, especially for the price. Gorgeous building, very up-to-date and large rooms with comfortable bedding and towels. Big bathrooms with rain shower plus handheld showerhead option. Strong wifi and air-conditioning, cool location (by a high-end Japanese restaurant and whisky bar) that's not overrun with tourists, minibar considerately supplied with still and sparkling water. I've been to Florence 4 times, 3 in the past few years for work, and this was the best place I've stayed so far. Will definitely be back next year if I can get a similarly good price.
Stayed 2 nights in Sep 2018