Ratings based on 534 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from tokyo

Center of the historic area

Posted 17-Apr-2017
Pros: Good location
Cons: To clean rooms more often
Hairs were left in the bath tab. Bath mats were not clean Glasses and dishes were left just outside of the door.
5out of 5
Recommended
for Everyone
by A verified traveller

Great experience

Posted 27-Feb-2017
Hotel staff excellent. Location excellent. Value was good, felt very safe.
5out of 5
Recommended
for Everyone
by A verified traveller from Wichita, KS

Very nice!!!

Posted 26-Dec-2016
Pros: Friendly and helpful staff, great location and hotel is a strong 4 star.
Cons: Just the firm bed and water pressure.
Location: So much to see and shopping cannot be beat!!!
This hotel was very nice with the exception of another firm bed and the shower water pressure was pretty weak. Other than that it was still very nice with a very nice breakfast and great location to walk everywhere and great places to eat close by.
5out of 5
Recommended
for Everyone
by A verified traveller from Tennessee, U.S.A.

Wonderful hotel in a great location

Posted 20-Dec-2016 on Orbitz
Staff found parking for our van, which was wonderful! The rooms are lovely with nice character and modern amenities. Loved the gothic windows and tall ceilings. Breakfast room provides view of the Duomo.
4out of 5
by A verified traveller

Great location, clean and well cared for

Posted 15-Dec-2016 on Hotels
The hotel is in a perfect location and the room, although small, was very comfortable. The shower was the only iffy item, it was small, hard to turn around and easily leaked on the floor. The staff was excellent and very helpful. Also, the breakfast was extensive with breakfast room staff who were quite attentive.
5out of 5
by A verified traveller

Classy hotel in perfect location

Posted 04-Dec-2016 on Hotels
Hotel made museum reservations for us which was very helpful as we avoided standing in line. Also held luggage on check out day!
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel. Great location

Posted 28-Nov-2016
Location: Close to everything Florence has to offer.
Very helpful staff. Can't beat the location. Room was elegant yet simple. Would stay again.
3out of 5
by A verified traveller

Wonderful location and service, bad beds.

Posted 23-Nov-2016 on Hotels
Great service, breakfast was awesome. The only downside were the terribly uncomfortable beds and pillows. Hard as a rock.
5out of 5
Recommended
for Everyone
by A verified traveller from Dominican Reupublic

Nice hotel, near all important tourism monuments.

Posted 17-Nov-2016
Very happy, Florence is incredible, the hotel fabulous.
5out of 5
by A verified traveller

Perfect.

Posted 17-Nov-2016 on Hotels
A flawless stay.