Hotel Mia Cara's front desk person when we arrived was fabulous! He was very friendly and helpful. The room was comfortable--the beds were hard, which we like, and the pillows were firm. Maid service came every day. Things in the room were not in great condition, and a few things mysteriously broke during our stay (when we weren't there, I think when the maid was cleaning, as it was the shower handle and toilet bowl brush). Construction was happening on the floor below us, so it was loud during the day, and the street outside was very noisy at night due to the bar next door, and early morning, due to people setting up their shops. Breakfast had a wide range of choices, which was a definite perk of staying here! It's close to the train station and walking distance to many desirable locations, especially the Duomo.