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Reviews of Hotel Hermitage

3 out of 5
Hotel Hermitage
Vicolo Marzio, 1 Piazza del Pesce, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 546 out of 955 reviews" "
Rating 8 - Good. 319 out of 955 reviews" "
Rating 6 - Okay. 58 out of 955 reviews" "
Rating 4 - Poor. 23 out of 955 reviews" "
Rating 2 - Terrible. 9 out of 955 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are all helpful and so friendly the location is perfect !I would highly recommend this location.
Stayed 8 nights in Mar 2024
Response from Federica on 25 Mar 2024
Dear Jill,we appreciate your review! Glad to read that you loved our location as well as the service we offer. We hope you will come back soon. Best wishes

8/10 Good

Miguel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good choice if you want to be near from City Down Town. It’s not easy to find and you have to carry your bags 2 levels to get the lobby
Stayed 3 nights in Mar 2024
Response from Federica on 22 Mar 2024
Dear Miguel, thank you for your positive feedback. We hope you will come back to Florence again!Best regards,

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, literally 20m from the Ponte Vecchio. Enjoyed our stay, room was great size for three travellers. Close to all attractions in Florence. Lovely decor. Loved the wallpaper in the lift. Good breakfast, nice variety. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Aris on 13 Feb 2024
Dear guest, Thank you very much for your positive feedback. We hope too see you again at Hermitage in the future! Best regards,

8/10 Good

Rogier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the centre of the city.
Stayed 3 nights in Jan 2024
Response from Aris on 26 Jan 2024
Dear Rogier, thank you for your review, we hope to host you again.

8/10 Good

Leram

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Immediately as you exit onto the fourth floor there is a serious stench of dog urine. Was difficult on the first night as we kept smelling it and was even more prominent the second you open the door first thing in the morning.
Stayed 3 nights in Dec 2023
Response from Aris on 26 Jan 2024
Dear Leram, We apologize for the inconvinient. If you let us know before we could change you room. We hope to host you again.

10/10 Excellent

peter

Stayed 2 nights in Dec 2023
Response from Aris on 26 Jan 2024
Dear Peter,Thank you for your review. We hope to host you again.

8/10 Good

Susan P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient—you can walk to everything. The beds are comfortable. The fifth floor breakfast room and lounge are charming with nice views. As with any city location there is noise.
Stayed 4 nights in Nov 2023
Response from Federica on 29 Nov 2023
Dear guest, we are happy that you enjoyed your stay at Hermitage Hotel. Our pleasure to read that it felt like home. Looking forward to welcoming you here soon, Kindest regards

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, clean room and very charming. Perfect location, extremely safe and easy to get to from the train or tram station. Very happy with the price and would definitely stay here again.
Stayed 3 nights in Nov 2023
Response from Federica on 29 Nov 2023
Dear guests, we are very happy that you enjoyed the stay at Hermitage Hotel. We hope it felt like home. Have a lovely day,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was great.
Stayed 3 nights in Oct 2023
Response from Federica on 2 Nov 2023
Dear guests, thank you for your positive feedback! We are very happy that you had a pleasant stay and that it felt like home. We hope to have you back soon, Have a lovely day!

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint but lovely property. Great location. The hotel has a lovely lounge for socialising and feeling very at home. Very supportive staff.
Stayed 2 nights in Oct 2023
Response from Federica on 2 Nov 2023
Dear guests, thank you for your positive feedback! We are very happy that you had a pleasant stay and that it felt like home. We hope to have you back soon, Have a lovely day!

8/10 Good

Olivier

Stayed 1 night in Oct 2023
Response from Federica on 11 Oct 2023
Dear guests, thank you for your positive feedback! We are very happy that you had a pleasant stay and that it felt like home. We hope to have you back soon, Have a lovely day!

8/10 Good

Stacy

Travelled with family
The hotel is centrally located and gets and outstanding for that. No matter where we wanted to go it was a short walk back. However, know that this is the loudest hotel I have ever stayed in!!! I stayed in room 415 below the restaurant kitchen and across from a common bathroom that got a lot of use. There is so much noise until after midnight with the kitchen clean up and then again at 7am for breakfast. There was also random hammering on things in the building. So be aware of those before you book and enjoy your stay if you chose to stay here. I would probably stay here again but know I wouldn’t get much sleep.
Stayed 3 nights in Oct 2023
Response from Federica on 11 Oct 2023
Dear guest, we appreciate your feedback. We do apologise if the room did not meet your needs and if we had known about this, we would have tried to assign a better room. Anyway, it was a real pleasure to have you here at Hermitage.We wish you a nice evening,

2/10 Terrible

Ray

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator, reception on 5th floor very dingy room, toilet didn't flush, so we could not stay there.
Stayed 2 nights in Sep 2023
Response from Federica on 11 Oct 2023
Dear guest, we appreciate your feedback. We do apologise if the room did not meet your needs and if we had known about this, we would have tried to assign a better room. Anyway, it was a real pleasure to have you here at Hermitage.We wish you a nice evening,

10/10 Excellent

Clark, Glendora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel literally 50 feet from the Ponte Vecchio. The staff was very friendly and accomodating, and the restaurant on the terrace has spectacular views of Florence.
Stayed 2 nights in Sep 2023
Response from Federica on 11 Oct 2023
Dear guests, thank you for your positive feedback! We are very happy that you had a pleasant stay and that it felt like home. We hope to have you back soon, Have a lovely day!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem with views of the Arno/Pont Vecchio
Stayed 2 nights in Sep 2023
Response from Federica on 11 Oct 2023
Dear guests, thank you for your positive feedback! We are very happy that you had a pleasant stay and that it felt like home. We hope to have you back soon, Have a lovely day!

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The WIFI was intermittent and my husband needed to work. It was also very very noisy until very very late at night.
Stayed 4 nights in Sep 2023
Response from Federica on 11 Sept 2023
Dear guest, we appreciate your feedback. We do apologise if the Wi-fi connection did not meet your needs and if we had known about this, we would have tried to assign a better room. Same for the noise.Anyway, it was a real pleasure to have you here at Hermitage.We wish you a nice evening,

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Booked a stay at this hotel and had no communication with what we found when we showed up on the day. Found that the hotel had overbooked and wanted to transfer us 20 minutes north of the location of this hotel. This hotel is right next to the ponte vecchio. I had to complain to hotels.com and the front desk for them to finally accommodate us. They finally gave us a room after 3 hours of sitting around.
Stayed 2 nights in Sep 2023
Response from Federica on 8 Sept 2023
Dear guest, thank you for your feedback. We did our best to find you a room for both nights in spite of finding an alternative accommodation, you looked happy. We offered you a bottle of wine for the inconvenience and asked you if everything was alright during the stay, you said you appreciated, so we regret to read this. We hope we can do better next time! Have a nice day,

10/10 Excellent

Anthony, Everett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from our arrival the experience was exceptional. We were greeted by Paolo, who made us feel right at home, and the homey feel was felt throughout our stay. Thank you, Paolo, Federica, and Vitoria. This is defently our go to in Firenze. Ciao Ciao
Stayed 1 night in Sep 2023
Response from Federica on 6 Sept 2023
Dear Anthony, thank you for your positive feedback! We are very happy that you had a pleasant stay and that it felt like home. We hope to have you back soon, Have a lovely day!

6/10 Okay

Leonard, Naples

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Bathroom was so small. The shower tomb was 24”X24”at best. No mini fridge. No cold water or soda in room. We were told when we checked in as it was our Anniversary that had a special surprise. Well the surprise was no surprise. I would not recommend this property unless you want spartan amenities. The Breakfast was the only bright spot.
Stayed 3 nights in Aug 2023
Response from Federica on 3 Sept 2023
Dear guest, we appreciate your feedback. We do apologise if the room did not meet your needs and if we had known about this, we would have tried to assign a better room. Unfortunately, the rooms do not come with a minibar, but our bar service is available all day long on the fifth floor. Also, we usually keep water and drinks for our guests in our kitchen. Anyway, it was a real pleasure to have you here at Hermitage.We wish you a nice evening,

10/10 Excellent

Laura, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Can’t beat the location and the friendly staff.
Stayed 2 nights in Aug 2023
Response from Federica on 30 Aug 2023
Thank you, Laura! A pleasure for us to have you here. See you soon, Warm regards

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Great location and helpful staff
Stayed 2 nights in Jul 2023
Response from Federica on 8 Jul 2023
Thank you, Thomas! We hope to welcome you back here ;-) Best regards

8/10 Good

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, right in front of Ponte Vecchio and next to the Uffizi gallery. We enjoyed the rooftop terrace and the view. Didn’t receive any VIP benefit though and the door to the room was so difficult to open it had to be jimmied just right.
Stayed 3 nights in Jun 2023

10/10 Excellent

Eddie

Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We lived 4 days with a flooded shower
We arrived to Hotel Hermitage to stay for 4 nights. When we arrived we were told that there was a leak in our bathtub so we couldn’t shower that day. They gave us a free glass of wine and we thought “oh well”. The next day after showering the water was leaking everywhere around the sink and base of shower. We mopped it up thinking it was just from us showering. We got home hours later and the flood almost reached our bedroom. It was everywhere. We told front desk and they said they couldn’t repair it until the next day, but if they did repair it, we would need to be out of the room for 8 hours. We did as they asked. We got home to the following MESS (see attached pictures). Black water and the plumbers tools left everywhere. Dirty smelly towels too. We went to front desk where the lady was nice but she was working alone. So they had the cook go clean our room floor. It was absolutely disgusting. We asked for a manager and she informed me the manager would contact me the next day. We tried all day to get a new room or a Manager and nothing. Even the day after, no manager. Nothing was given to us. They “allowed” us to sit on the rooftop for a free glass of wine (I’d rather a bathroom) and we waited 20 minutes without being served. t’s a stunning patio with grumpy servers who barely come to serve you. It was our second time there. The hotel had SO much potential but poor customer service in the event of a problem. This hotel was very expensive. I’m so disappointed
Stayed 5 nights in Jun 2023

4/10 Poor

Nathan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Do not allow them to give you a room on the 6th floor. It’s right next to the rooftop (loud) and you can hear everything in the kitchen. Bad experience.
Stayed 3 nights in Jun 2023

10/10 Excellent

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, located very close to all landmarks.
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good location
Stayed 1 night in Jun 2023

10/10 Excellent

Carrie-Lee

Stayed 1 night in Jun 2023

2/10 Terrible

Cody

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not offer parking like they say. The top sheet of the bed was stained and dirty and when I complain they ask if the ones under neath where dirty. Then there was mold on all the walls and in the bathroom and all the rugs and the flooring were dirty. The room smelled like fish and the hallways were dirty as well and smell so strong of chemical you almost pass out from the smell. We ended up leaving and with in a hour and they still charged me for night. HORRIBLE PLACE TO STAY!!
Stayed 2 nights in Jun 2023
Response from Federica on 15 Jun 2023
Dear guest,we regret to read that you were not happy with the room, we always take care of our guests since this hotel is like a home to us. We were ready to change the sheets and to solve the problem, but at that moment it seemed that the parking issue was bigger than the fact that the room did not meet your needs. However, your feedback will make us do our best in the future, we do apologise again and wish you a nice day, Federica

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a fantastic location. Staff is very friendly and helpful.
Stayed 1 night in Jun 2023
Response from Federica on 13 Jun 2023
Good morning, we really appreciate your feedback! We always do our best for our guest to have a nice stay. Kind regards

10/10 Excellent

Luke

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Federica on 13 Jun 2023
Good morning, we really appreciate your feedback! We always do our best for our guest to have a nice stay. Kind regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the center of the Roma. Everything is walking distance! The stuff are very friendly and helpful!
Stayed 4 nights in May 2023
Response from Federica on 13 Jun 2023
Good morning, we really appreciate your feedback! We always do our best for our guest to have a nice stay. Kind regards

2/10 Terrible

Naoko, New York

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fabulous location. Have stayed there once before but Hotel seemed a little tired this time. We were on the 4th floor under the kitchen and the banging went on half the night. Very noisy and we were not able to change rooms. Very hard bed too. However, the staff is lovely!
Stayed 3 nights in Apr 2023
Response from Federica on 3 May 2023
Dear guests, thank you for your feedback. It is very important for us to have your opinion about your stay at our hotel. We always love to do our best to meet our guests' needs! We wish you a nice day,

10/10 Excellent

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel ande very close to the puente vechio and main sights
Stayed 1 night in Apr 2023
Response from Federica on 11 Apr 2023
Dear Salvador, thank you for you positive feedback! We hope to have you here soon again as our guests. Warm regards

10/10 Excellent

maria

Liked: Staff & service, property conditions & facilities
Amazing and convenient hotel. I traveled alone and I felt really safe. Staff extremely friendly and helpful! Love this hotel. Super clean and great breakfast. I will come back for sure.
Stayed 5 nights in Mar 2023
Response from Federica on 28 Mar 2023
Thank you very much! We really appreciate your positive feedback. We hope to have you back here soon, Warm regards

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast room & the garden terrace (when it was opened up) and the sitting room/common area. The staff was always very nice & helpful as well.
Stayed 3 nights in Mar 2023
Response from Federica on 28 Mar 2023
Thank you very much! We really appreciate your positive feedback. We hope to have you back here soon, Warm regards

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best of the Old World and the New
The staff was always helpful and friendly in this charming, gracious hotel in an unrivaled location. Had a very pleasant stay there.
Stayed 6 nights in Nov 2022
Response from Federica on 20 Feb 2023
Thank you, Marylin! This is so nice to read you enjoyed your stay! We look forward to meeting you again. Kindest regardsFederica

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Room comfort
I would not recommend Hotel Hermitage. It is very expensive and due to the location - it is extremely loud. There was loud noise until 3am. There are better options for less throughout Florence
Stayed 1 night in Nov 2022
Response from Federica on 30 Nov 2022
Dear guest, thank you for your feedback.We do apologise for any inconvenience during your stay, however, we could have tried to solve these problems as soon as they came up, perhaps by assigning you a different room. We truly hope you can come back soon to have a pleasant and quiet stay,Best regards

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
Amazing hotel in one of the best location in the city. Love it!
Stayed 1 night in Nov 2022
Response from alina on 14 Nov 2022
good morning and thank you very much,our customers are special and these messages are proof of that.See you soonbest

4/10 Poor

William C

Travelled with family
Liked: Staff & service
Disliked: Amenities
Perfect location, good people. No hot water and no TV
Stayed 4 nights in Nov 2022
Response from Alina on 14 Nov 2022
good morningWe are sorry if there were any problems during your staywe hope to see you again to make us forgive what happenedbest

10/10 Excellent

Terra Delin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members were so kind, accommodating, and friendly. When we missed breakfast, the kitchen/dining staff still offered to serve us a cappuccino and fresh brioche buns. The front desk were so helpful with scheduling taxi transportation. The cleaning staff were thorough with cleaning, as well as respectful of our belongings. The area is so walkable. But my favorite part is the view from their sitting parlor! It is so peaceful and breathtaking, and so charmingly decorated. I'm glad we chose this hotel.
Stayed 9 nights in Oct 2022
Response from alina on 14 Nov 2022
good morning,thank you very much for your comment, your words made our day start in a better way, we do our best to make our guests feel at home and we are glad you had a good time.We hope to see you again soonbestAlina

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Alina on 7 Oct 2022
grazie Saraa presto

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Perfect location
Fabulous location for seeing beautiful Florence. Quite noisy and terrible internet. Perfect hotel if youre only planning to crash in the evening.
Stayed 2 nights in Sep 2022
Response from alina on 23 Sept 2022
dear Guest,we are sorry for the inconvenience caused by the internet which did not depend on us, but on the area that had reception problems but we still hope that your stay was pleasantbest

8/10 Good

MARGARET

Travelled with group
Liked: Cleanliness, staff & service
This is an older hotel, so it did not have some amenities, like a mini-fridge, that would have been helpful in the very hot Florence weather. The breakfast was fine -- scrambled eggs, a selection of cold meats, croissants, and yoghurt with toppings. The location was fabulous, right under the Vasari Corridor, near the Ponte Vecchio, and only a minute's walk from the Uffizi and the Palazzo Vecchio. Because of this, however, it was very noisy until late at night. We needed two trips to get two people and two suitcases down. However, the check-in was seamless, the staff friendly, and we felt very safe with their security measures. Note that the entrance, before the lift has about ten stairs, so I wouldn't necessarily recommend it for those with mobility issues or strollers.
Stayed 2 nights in Aug 2022
Response from alina on 23 Sept 2022
Dear Margaretwe are pleased that you enjoyed our way of welcoming you and we are sorry if something did not go the right way, the hotel is in an old building in the city which is why the lift is small.We hope to welcome you again

10/10 Excellent

Deborah, Longboat Key

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff - friendly and helpful. Location is ideal - inside history district - lovely common areas that hotel guests actually use.
Stayed 2 nights in Aug 2022
Response from Alina on 23 Sept 2022
thanks

8/10 Good

Karen and Alan, Caboolture South

Stayed 2 nights in Jul 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location right near the ponte vecchio made it super convenient. Room was pretty, comfortable and clean.
Stayed 3 nights in Jun 2022

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It just gets better at Hotel Hermitage
It is a treat to stay at Hotel Hermitage. Having stayed here often when I’m in Firenze, it seems to get better with better bedding, amenities and service. Thank you for another incredible stay! ❤️
Stayed 1 night in Jun 2022

8/10 Good

Steve, Hove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantasy location with very friendly staff
Stayed 1 night in Jun 2022