We paid high rates for a Junior Suite in a top hotel and the unexpected upgrade provided 'excellence and perfection'.
It was a concern however that the pillows on the settee had 'pictures of dogs'. Was this the suite for specified small handbag sized canines as mentioned in the brochure? As a person allergic to dog hair I kept out of the area!
Breakfast provided a wide variety and sufficient to eat but the quality of the fruit was disappointing - it was lacking variety which was out of character with the other cuisine. I returned to the room for an excellent coffee from the coffee machine - spoilt.
The cheese was served from the day before and was dry. We had left a Best Western in Liguria which had a far superior breakfast offering - spoilt!
Due to an airport 'ground staff' strike we booked in for an extra night and expected a small room. On entering the room there were three steep steps to the right down to the 'bedroom' and a bathroom immediately in front. At night there was a small light available for the toilet area but I am amazed that there was no hand rail, there was a high % of retired' visitors.
The 1.5 metre 'walk in' square shower of the first room spoilt me - this one was 800 (or less) x 800 approximately - I am 'norm' so what happened to some would have been amusing.
Italians postponed the strike for another day - cunning!
Comment from Hotel Management
11-Jul-2016 by Hotel Brunelleschi, Hotel Management
thank you very much for sharing your feedback with Expedia community, even if negative. All information and details that you have given are absolutely precious to us, and will permit us to improve our service.
We do apologize for the design on the sofa pillows, that was not the expected one. We can assure the ‘dog’ design has absolutely nothing to do with a presence of dogs in that accommodation; it was absolutely and only an unlucky design choice by our Architect, that can be , or not, pleasant for our Guests.
We are deeply sorry that our buffet breakfast did not meet your expectations: your words are the reason for a strict review, with our Maitre and Chef, of our Standards and operations issues. We continuously improve the choice of our served food. Thank you so much for your comment, it is an important challenge to improve our buffet breakfast . We will spend all our efforts to make it.
We are deeply sorry that your room did not satisfy you in terms of space. We have eleven categories of rooms at the Brunelleschi, offering different size (from 18 sqm. to 66 sqm); I am absolutely sorry that during your stay we were not aware of your desire and we were not able to offer an accommodation that was the expected one. We are more than happy to assign rooms without steps, and with the best size accordingly to availability and to the request of our Guests. On the other hand we do apologize, and we do regret, for the bad feeling you had with the steps, and we can assure we will check and review the specific accommodation with our Architect.
We cannot give you back the time spent in Florence, nor change what happened , but I deeply hope to welcoming You back again; I remain at your complete disposal, with my best regards