Hotel location is great but very noisy at night.
There was a marathon on my departure day so no taxis could make it to hotel. Hotel was not overly helpful in finding alternate transportation. They should have had better information for the guests.
Comment from Hotel Management
28-Nov-2016 by Hotel Brunelleschi, Hotel Management
We want to thank you for sharing your experience at the Hotel Brunelleschi. We can assure you that the information you have taken the time to provide us with will help to improve our quality of service.
All information and details that you have given will allow us to offer our guests a higher level of service. Your comments and suggestions are greatly appreciated and valued. They give us the opportunity to reflect on the current situation and to broaden our concept of hospitality.
On November 27th the annual Marathon took place in Florence with almost 10.000 participants; it is a beautiful event for the city even if it may cause small inconvenients either for the tourists and for the locals. At the Brunelleschi we consider as a high priority to inform the Clientele by delivering a card to each room advising our Guests on what’s going on the Sunday of the Marathon. Also more information are placed by the elevators.
As mentioned in our information sheets taxis may have had difficulties to reach our hotel on the Marathon day; there is no alternate transportation available if not walking to the nearest place (5 minutes) where the taxi can drive and collect the Customers; our porters always escort our Guests to help with the luggage.
We would be honored to have you as our guest again in the future and please feel free to refer to the feedback you have provided us with when you make your next reservation. Doing so will allow us to offer you a special welcome in what we hope will be your home during your stay in Florence.