All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Housekeeping had not done a good job, with dirty sheets on the pull out bed, cookies, crumbs under the couch pillows, and some bathroom trash remaining. Air condition was noisy. On the positive side, we could easily walk over to resteraunts.
We arrived for check-in at 2:30 am. Granted we were later on arrival than we anticipated because of traveling with our newborn and 4 kids but we arrived and no one answered the door. They had locked the doors and put signs up saying they were booked. I had booked online and called earlier in the week to confirm. We called the desk several times with no answer and I stood at the door for probably 30 minutes waiting for someone to walk by. We called the chain and they tried to call the hotel and the emergency line twice. They finally reached the staff and they let us in however they did not have the room we reserved - we had 7 people so this was important. We had to squeeze in a room with one less bed. They offered a roll away but didn’t bring it up and it was so late that we squeezed everyone in one sofa bed and called down and said Nevermind on the roll away. It all worked out in the end but it was extremely disheartening to be locked out of our hotel with 5 kids at 3 am after driving for the whole day and all other hotels were booked in the area of Florence. Anyhow, just sharing as an fyi. I’m sure the employee was very tired as night shifts can’t be easy and we should have probably called to say we would be so late.
Julia Marguerite
Stayed 2 nights in Mar 2024
Response from jerry on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
Waltonza
Travelled with family
30 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
First, Jerry at the front desk was amazing. He accommodated us at the last minute to get a room with accessibility. Fantastic customer service. Hotel cleanliness is my only complaint. From the front door to the elevator to the room. Room was not fresh. Slept very well in the bed. Would give them a second chance due to customer service and location.
Waltonza
Stayed 1 night in Mar 2024
Response from Sharonda Hampton on 1 Apr 2024
Dear Waltonza,Thank you for sharing your feed back on your recent experince. We do appreciate your business. Thanks for your kind words about Jerry, he is an asset to our team and we are glad to have him. As for the cleanliness you did not experince during your vist, I aooreciate you sharing and keeping me informed on your stay so we can prevent these situations from happening in the future.Sincerely,Sharonda HamptonGeneral Manager
6/10 Okay
Janice
Travelled with partner
26 Mar 2024
Disliked: Cleanliness, staff & service
Room had a foul smell. I went out to purchase air freshener. Laundry facility was free but washer/dryer were very dirty.
Janice
Stayed 3 nights in Mar 2024
Response from Jerry on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jerry Vargas Front Office ManagerComfort Suites
Good hotel .we had a good night stay . Did not hear any train we were across the street. It was clean .
Barbara
Stayed 1 night in Mar 2024
Response from Jerry on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: Sincerely,Jerry Vargas Front Office ManagerComfort Suites
Stayed for a quick night on the way to Florida. Great location with a lot of food and gas stations around. Room was clean and though there were a lot of people in our hall we couldn’t hear a peep. Would definitely stay here again!
Cheyenne
Stayed 1 night in Feb 2024
Response from jerry on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
8/10 Good
Nancy, Levittown
18 Mar 2024
Liked: Property conditions & facilities
Disliked: Amenities
Nothing
Nancy
Stayed 1 night in Mar 2024
Response from Jerry on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
The train sounding its horn loudly for a full minute at 11:30pm was bad enough but the repeat at 3:30am was too much. Will not stay here again.
James
Stayed 1 night in Mar 2024
Response from jerry on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Renee
Travelled with family
12 Mar 2024
The gentlemen at the front desk was kind and helpful. It was busy and he was able to change our room without fuss when we realized the air unit was not working well.
It took no time for him to respond and take care of our needs. Very welcoming and would choose this location again.
Renee
Stayed 1 night in Mar 2024
Response from Jerry on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Had reservations for a room. Called to inform hotel we were still coming but would be late due to numerous traffic delays. Was told no problem we would still have the room. Upon arriving at the hotel was told there was no record of a reservation for that night. We had the confirmation number but the clerk said there was no reservation for us. Yet we were charged for a room. Will never use this hotel again.
Francis
Stayed 1 night in Feb 2024
Response from Jerry on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jerry Vargas Front Office ManagerComfort Suites
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Dear Byron,Thank you for staying with us at the Comfort Suites I-95, we do appreciate your business and your rating. It was a pleasure to be able to host you and we hope to host you again soon. Sincerely,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
10/10 Excellent
Anthony
26 Feb 2024
Anthony
Stayed 1 night in Feb 2024
Response from Jerry on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
4/10 Poor
Lawanda
24 Feb 2024
Lawanda
Stayed 1 night in Feb 2024
Response from Jerry on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Only problem was room we were assigned was not cleaned, had a do not disturb sign on the door, went to front desk and they reassigned us a room.
Sandy
Stayed 1 night in Feb 2024
Response from Jerry on 5 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Large, clean, comfortable rooms. Convenient access off the Highway. Food options nearby. Hotel breakfast was convenient and adequate.
Ellie
Stayed 1 night in Feb 2024
Response from Jerry on 5 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Convenience, room size and breakfast. Enjoyable stay, staff pleasant too
Paul
Stayed 1 night in Jan 2024
Response from Jerry on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
LaTonya
22 Jan 2024
LaTonya
Stayed 3 nights in Jan 2024
Response from Jerry on 27 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
8/10 Good
Craig
Travelled with pets, Travelled with partner
18 Jan 2024
Liked: Cleanliness, staff & service, amenities
Craig
Stayed 1 night in Jan 2024
Response from jerry on 19 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
8/10 Good
marie e
Travelled with family
17 Jan 2024
marie e
Stayed 1 night in Jan 2024
Response from Jerry on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
10/10 Excellent
Francis
10 Jan 2024
Liked: Staff & service
Francis
Stayed 1 night in Jan 2024
Response from Jerry on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Enjoyed our stay very much!! Clean comfortable rooms and good facilities overall. Will definitely stay here again if the need arises.
Edward
Stayed 1 night in Jan 2024
Response from Jerry on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
10/10 Excellent
Debra
5 Jan 2024
Liked: Property conditions & facilities
Debra
Stayed 1 night in Jan 2024
Response from Jerry on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
10/10 Excellent
Mary
Travelled with family
3 Jan 2024
Liked: Property conditions & facilities
Mary
Stayed 1 night in Dec 2023
Response from Jerry on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
10/10 Excellent
Sheila
Business traveller, Travelled with partner
1 Jan 2024
Very comfortable beds
Sheila
Stayed 1 night in Dec 2023
Response from jerry on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Angel
1 Jan 2024
Disliked: Cleanliness
Angel
Response from Jerry on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
6/10 Okay
Melanie
Travelled with family and small children, Travelled with pets
31 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
Our room was not clean and the toilet was stopped up upon checking in.
Melanie
Stayed 1 night in Dec 2023
Response from Jerry on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: you again soon. Sincerely,Jerry Vargas Front Office ManagerComfort Suites
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
Dilovar
25 Dec 2023
Dilovar
Stayed 1 night in Dec 2023
Response from Jerry on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
10/10 Excellent
sorin
25 Dec 2023
sorin
Stayed 1 night in Dec 2023
Response from Sharonda Hampton on 26 Dec 2023
Dear Sorin,Thank you for your feedback, we do appreciate your busines and will share your rating with our team..
We try to stop at this particular hotel when we are passing through the area. It's clean, roomy and staff is always friendly.
Charlene
Stayed 1 night in Dec 2023
Response from Sharonda Hampton on 26 Dec 2023
Dear Charlene,Thank you for your positive feed back, ww do appreciate your business and will be sharing your comments with our team. Hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page:
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page We hope to see you again soon. Sincerely,Jerry Vargas Front Office ManagerComfort Suites
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support pageSincerely,Jerry Vargas Front Office ManagerComfort Suites
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Florence I-95. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support pageSincerely,Jerry Vargas Front Office ManagerComfort Suites