Standard Room, 1 Double Bed with Sofa bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Holiday Inn Express Milton Keynes, an IHG Hotel

3 out of 5
Holiday Inn Express Milton Keynes, an IHG Hotel
Tongwell Street, Milton Keynes, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 1004 reviews" "
Rating 8 - Good. 324 out of 1004 reviews" "
Rating 6 - Okay. 72 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were exceptional, very friendly and efficient. Facilities and cleanliness were also very good. However, signposting to the exact location of the hotel from public roads could be better.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 26 Mar 2024
Thank you for sharing your positive experience! All the best, Charlotte -

10/10 Excellent

Sellers Tyrell

Travelled with family and small children
Great staff. Made us feel welcome and helped with any issues we had
Stayed 7 nights in Mar 2024
Response from HOM on 18 Mar 2024
Wow, 5-stars! Thanks so much, Sellers Tyrell. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Charlotte - Hotel Operations Manager.

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs a makeover; looks and feels tired. Breakfast good but if you get there late the cooked sausages and bacon will be shrivled and tough. Otherwise it's fine with good choices.
Stayed 2 nights in Mar 2024
Response from HOM on 18 Mar 2024
Stephen, thanks for taking the time to leave a review. We appreciate the feedback and hope to see you again. All the best, Charlotte - Hotel Operations Manager.

10/10 Excellent

Mahesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Thanks for the perfect rating, Mahesh. We hope to welcome you back and All the best, Charlotte - Hotel Operations Manager.

8/10 Good

Avinash

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
House keeping ignored complaints about water logging in showery
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 6 Mar 2024
Thanks for the kind review, Avinasha.Hoping to see you again soon. Best wishes, Charlotte -

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and breakfast
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
We appreciate your kind words, Steve.All the best, Charlotte

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and welcome from staff. Good chioce for breakfast, staff wirked hard as it was busy..
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Peter, thanks for the amazing review.Best wishes, Charlotte -

10/10 Excellent

Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stop over. Clean, comfortable mattress and good breakfast. Nice staff. The only negative I would say is the sofa bed, although it was for a kid it was not quite comfortable and very soft pillows, in the morning I woke up with my head in the mattress and with a neck pain. Next time I will use at least 2 pillows. Overall all good, I would stay again for 1-2 nights.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Elena, thanks a bunch for the kind review!All the best, Charlotte -

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Charles, thanks for the recommendation.All the best, Charlotte -

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very tired looking hotel..room needed updating. The sofa bed was very small my 10 11 year old had no space together sharing. Definitely wouldn't be big enough for two adults. Whilst having breakfast there were rats outside the windows. Not enough towels in the room for 4 people we had to request more and one lift was out of order which caused queues. Wouldn't stay again
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 8 Feb 2024
Paul, thanks for your comments. Please know that our team are available 24/7 to help with any issues that might happen during your stay. We hope your next stay is just around the corner.All the best, Charlotte -

10/10 Excellent

Now

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, good comfortable room.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for your positive comments, Now.All the best, Charlotte -

10/10 Excellent

Mathias

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the environment, very quiet and safe.
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for your positive comments, Mathias.All the best, Charlotte -

6/10 Okay

Keith

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for your review, KeithAll the best, Charlotte -

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 10 Jan 2024
James, your lovely feedback is welcomed!All the best, Charlotte -

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both Clare and Jackie on reception greeted me with such a warm welcoming smile and were very helpful and accommodating during my stay.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
We appreciate your kind words, Darren.We'll let Clare and Jackie know you've highlighted their service personally. See you next time.All the best, Charlotte -

6/10 Okay

Wai Chung

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for your feedback, Wai.All the best, Charlotte -

10/10 Excellent

Blandine kilembi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Thanks so much for your top marks, Blandine.Best wishes, Charlotte -

10/10 Excellent

Akindapo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Wow, 5/5! Thanks so much, Akindapo.Best wishes, Charlotte -

6/10 Okay

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
We appreciate your feedback, Martin.Best wishes, Charlotte -

8/10 Good

Anaya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Anaya, thanks for the amazing rating. We hope to welcome you back and All the best, Charlotte - Hotel Operations Manager.

6/10 Okay

Trevir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlotte - Hotel Operations Manager on 29 Dec 2023
Trevir, we're sorry to see your experience wasn't a 10/10.Please get in touch if you'd like to give details about your stay.Best wishes,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Nice peaceful nights sleep with breakfast included. Good Harvester next door.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the 10/10 rating, Susan.Best wishes, Charlotte -

10/10 Excellent

Nadim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Nadim. We hope to welcome you back and All the best, Charlotte - Hotel Operations Manager.

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your lovely review, Tracey.Best wishes, Charlotte -

10/10 Excellent

WAI YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wai Yu, we're over the moon to see your review.Best wishes, Charlotte -

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Alex, we're grateful for the lovely feedback.Best wishes, Charlotte -

10/10 Excellent

Martin, Horley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, couldn’t be happier!
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on 29 Dec 2023
Martin, we're over the moon to see your review.All the best, Charlotte

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to M1
Stayed 1 night in Dec 2023
Response from -Hotel Operations Manager on 29 Dec 2023
We appreciate your kind words, Kevin.All the best, Charlotte

10/10 Excellent

Stan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Exceeded our expectations in every way. Would definitely book again.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your lovely review, Stan.We look forward to seeing you again soon.All the best, Charlotte -

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Average Stay
Drinks prices too high - nearly £6.50 for a pint of IPA - I'm at a hotel not a pop festival and then the server poured it leaving it with a head that virtually gave me three quarters a pint. I had to ask them to pour the head out and top up. The room signage is poor especially if you are in Room numbers ending 50+ Breakfast is good. Rooms are spacious and clean.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Paul, thanks for your review of our hotel.We're happy to see you enjoyed the inclusive breakfast. Please know our team are available to fix any issues you experience during your stay. We hope to welcome you back again soon.All the best, Charlotte -

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MK Stopover
A 1 night stop over in MK. The staff were very helpful and friendly, the room a good size and included breakfast did the job.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for your kind words, Allan!All the best, Charlotte -

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks so much for your review, Simon.All the best, Charlotte -

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean, smart hotel good for a short stopover of visit to MK. Staff were great :)
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the 10/10 rating!All the best, Charlotte -

10/10 Excellent

ERNEST

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly and nice staff.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the 10/10 rating, Ernest.All the best, Charlotte -

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, rooms, and staff were perfect, whilst the dining options were limited and not so good.
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Ali, thanks for the charming review.All the best, Charlotte -

8/10 Good

Katina

Liked: Cleanliness, property conditions & facilities, room comfort
A busy Sunday
The hotel reception, and rooms were great. Staff friendly and helpful. The one thing that let it down was breakfast. No eggs! Constantly running out and waiting for the self serving dishes to be filled up, staff unsure what contained gluten and a very long wait for some gluten free toast.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
We appreciate your kind words, Katina!All the best, Charlotte -

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
David, thanks for reviewing your recent stay. All the best, Charlotte -

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
An easy stay
Nothing amazing but this hotel does the job and you know what you're getting. Good location and facilities, ok rooms and breakfast, plenty of free parking and a harvester opposite. The outside smoking area is basically the entrance to the hotel, great if you smoke not so nice if you don't and have to walk through it.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for taking the time to review our hotel!All the best, Charlotte -

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
A nice stay as always
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 6 Dec 2023
Thanks for your kind words, Robert.All the best, Charlotte -

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for an overnight trip to a concert in Milton Keynes. It was easy to find and we were made very welcome by the reception staff. Our room was quiet,clean and warm and everything we needed was there. The bar and breakfast room were tidy and the staff were helpful. Would definitely stay again
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 5 Dec 2023
Thanks for the 5/5 rating, Andrew!See you next time.Best wishes, Charlotte -

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid budget friendly hotel
I stayed for work and it was a comfortable short term stay.
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on 5 Dec 2023
We appreciate the fab review!Best wishes, Charlotte -

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Anthony, your lovely feedback is welcomed!All the best, Charlotte -

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, comfortable and clean enough, breakfast was good, free parking on site, woild recommend
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Terry, thanks for your review.All the best, Charlotte -

10/10 Excellent

Nic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One price when booking, rather than staggered. Simple quick check in. Clean room with ac Buffet breakfast Good shower.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Nic, thanks for your top marks.We can't wait to welcome you back in the near future.Best wishes, Charlotte -

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable!!! Staff were happy and welcoming. I’d definitely use it again x
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 27 Nov 2023
Thanks for the 5/5 rating, Nicola.We hope to see you again soon!All the best, Charlotte -

8/10 Good

Keith

Stayed 2 nights in Nov 2023
Response from - Hotel Operations Manager on 18 Dec 2023
Keith, thanks for the amazing rating. All the best, Charlotte

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the 5/5 rating, Elizabeth.All the best, Charlotte -

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Hotel Operations Manager on 22 Nov 2023
Yvonne, thanks for your lovely rating.All the best, Charlotte -

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 22 Nov 2023
Gabriel, thanks for your review.All the best, Charlotte -

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First Time at holiday inn express, very impressed
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thanks so much for your top marks, Steven.Hoping to see you again soon. Take care, Charlotte -