Property entrance

Reviews of Pillows Grand Boutique Hotel Ter Borch Zwolle

4 out of 5
Pillows Grand Boutique Hotel Ter Borch Zwolle
Stationsweg 9, Zwolle, Overijssel

Reviews

9.8

Exceptional

Rating 10 - Excellent. 129 out of 149 reviews" "
Rating 8 - Good. 16 out of 149 reviews" "
Rating 6 - Okay. 3 out of 149 reviews" "
Rating 4 - Poor. 1 out of 149 reviews" "
Rating 2 - Terrible. 0 out of 149 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location and hotel is very good. Staff needs better training, indicated a service was included on checking in and voided it when checking out resulting in an unsuspected charge back ruining the overall stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Extremely comfortable room, very clean, the hotel staff were so polite and courteous. The breakfast was tasty and very varied and the hotel in general was spotless. The location was also perfect. We would definitely return and recommend to our friends and family. Thank you Pillows for a great stay!
Stayed 4 nights in Sep 2023

10/10 Excellent

Manon

Travelled with partner
Liked: Amenities
Beautiful hotel with wonderful staff. Spacious room, good shower and A/C (tiny heatwave). We spent a couple of nights here, and liked the atmosphere very much.
Stayed 5 nights in Sep 2023

10/10 Excellent

Manon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious room with A/C which we needed (little heat wave). Wonderful staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Martine, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was recommended by a colleague and I was very please with the location, the hotel and the service. I will definitely be back.
Stayed 1 night in Sep 2023

10/10 Excellent

Cornelis

Liked: Staff & service, property conditions & facilities, room comfort
Zwolle visit
A very nice hotel, service & staff are to be commended for their work to make every guest & experience first rate! Thank you all for making our visit memorable.
Stayed 2 nights in Aug 2023
Response from Merlijn de Witte on 22 Aug 2023
Dear Cornelis,How kind and thoughtful of you to leave this review! We are happy to hear that you had such a positive experience with us. I hope to welcoming you again in one of our Pillows Hotels.Kind regards,Merlijn de WitteDuty Manager

10/10 Excellent

Hayley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property and wonderful staff
Stayed 3 nights in Jul 2023

10/10 Excellent

Jason

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Henryk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Merlijn de Witte on 11 May 2023
Beste Henry,Wat fijn dat u de tijd heeft genomen om uw ervaring te delen, hartelijk dank daarvoor!Goed om te horen dat u heeft genoten van uw verblijf en we kijken ernaar uit om u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groet,Merlijn de WitteDuty Manager

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way
Stayed 1 night in Apr 2023

10/10 Excellent

Lisa DesRosiers

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
A Gem in Zwolle
A beautiful hotel very classic. Large rooms and very helpful and friendly staff. Situated in a quiet and exclusive part of town. A short walk to the train station.
Stayed 1 night in Oct 2022

10/10 Excellent

Hasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreams hotel
It was amazing stay, where everything was great. HIGHLY Recommended.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Willy

Stayed 1 night in Jul 2022

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I’ve stayed at!
Probably the best overall hotel experience I’ve had in a long time. Staff and amenities were all top shelf.
Street view
Stayed 12 nights in Jun 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden in the trees
Stylish and calm hotel with superb interiors and lush surroundings. Big trims and bed plus easy access to the city. Worth a few nights stay.
Stayed 1 night in Jun 2022

10/10 Excellent

Pauli

Stayed 2 nights in Feb 2022

10/10 Excellent

Georgios Alexandros

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience staying here!
We had a nice mini getaway here - the staff were really lovely with the check in being perfect. The only small comment I have is that it would be lovely to provide bubble bath to the rooms that have a bath. The food was excellent and I wouldn't hesitate to recommend staying here
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool
Beautiful, trendy hotel on the outskirts of historic Zwolle. Totally recommended
Stayed 1 night in Nov 2021
Response from Tim on 20 Nov 2021
Thank you so much for your kind words. Happy to see you again as our guests in one of our beautiful Pillows Hotels!

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for me and my girlfriend to stay for the first time together, it had everything and the staff were incredibly kind. I want to go back here, which I don't think I've ever done in any hotel before! Thanks for everything Pillows!
Stayed 1 night in Oct 2021
Response from Tim on 20 Nov 2021
Dear Simon, Thank you so much for your kind words! It was a true pleasure having you as your guest in our hotel and we are most looking forward welcoming you in on of our Pillows Hotels again!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was simply outstanding. Stayed there for more than a week and I fell in love with it everytime I walked through the doors
Stayed 10 nights in Sep 2021
Response from Tim on 18 Oct 2021
Thank you so much for your kind words. It was a true pleasure having you in our ' home' for the week. We hope to see you and your family again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in-room breakfast
We had a warm welcome in the lounge and the room is set up for in-room breakfast and dining. Great breakfast!
Stayed 1 night in Mar 2021

10/10 Excellent

Flemming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Super nice hotel with nice friendly and helpful staff... Close to center of city, big rooms and comfortable beds
Stayed 2 nights in Sep 2020
Response from Tim on 26 Oct 2020
Thank you very much for your kind words!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel welcomed me with a welcome drink, has quiet spacious rooms with a very comfortable bed and pleasant lobby. It is 1 minute walk from the train station and max. 5 minutes to the heart of the city center in Zwolle.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Super stay. Greeted by the friendliest staff and felt warmly welcomed. Room was lovely. Would definitely highly recommend!
Stayed 1 night in Dec 2019

10/10 Excellent

matthias

Stayed 1 night in Dec 2019

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and the check in was the best and easiest my husband and I have experienced is very relaxed. The rooms are fantastic and the location is spot on. Highly recommend a stay.
Stayed 1 night in Aug 2019

8/10 Good

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, welcoming and excellent hotel.
We are staying in this hotel for the second time, it’s excellent location, very helpful staff and great spacious rooms.
Stayed 3 nights in Jul 2019

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Boon Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

kornkamol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Dec 2018

10/10 Excellent

Inks, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very near the station with charming friendly staff. Very central and I would definitely stay there again.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellent Interior is Nice staff is very friendly and breakfast Lovely Just a few minutes walk to the centre
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Love it. Staff are great. Room is clean and comfortable and quiet
Stayed 3 nights in Aug 2018

10/10 Excellent

Birgit

Stayed 2 nights in Mar 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een ontzettend goed ontbijt met a la carte opties en ruime en schone kamers. Ga zeker terug mocht ik weer naar Zwolle gaan.
Stayed 1 night in Feb 2024

8/10 Good

Cyn

Liked: Cleanliness, staff & service, property conditions & facilities
Gastvrij en vriendelijke medewerkers, geweldig eten in restaurant, loopafstand naar centrum.
Stayed 1 night in Feb 2024

10/10 Excellent

Erik Joannes

Liked: Cleanliness, staff & service, property conditions & facilities
Uitstekend hotel met vriendelijk personeel. Ligt direct tegenover het station en op loopafstand van de binnenstad.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pascale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joli petit boutique hotel très cozy très classe. On se sent chez soit!
Stayed 2 nights in Nov 2023

10/10 Excellent

GOZDE

Stayed 2 nights in Nov 2023

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Echt een aanrader
Fantastisch hotel. Warme ontvangst, mooie inrichting. Fijne kamers met goeie bedden, goeie airco en douche.
Stayed 1 night in Oct 2023
Response from Merlijn de Witte on 26 Oct 2023
Beste Hans,Bedankt voor het schrijven van deze review. We zijn erg blij om te lezen over uw positieve ervaring in ons hotel.Het is heel fijn om zulke leuke reacties te lezen over onze kamers. We besteden veel aandacht aan ons ontvangst maar ook de inrichting van het hotel dus het is fijn als gasten dit waarderen.Ik hoop u van harte nogmaals te mogen verwelkomen in één van onze Pillows Hotels.Met vriendelijke groet,Pillows Grand Boutique Hotel Ter BorchMerlijn de WitteDuty Manager