Pulling up to the hotel, you first notice the uniqueness and beauty of the hotel. The staff was extremely accomodating. We arrived around 11 in the morning, and the representative walked us up to our room (there is no elevator). The room wasn't ready, but we were able to store our luggage and she quickly had the cleaning staff clean up the room. The room was awesome with a comfy bed, excellent decor (exposed logs from the original lodge), and a nice bathroom. The Lodge was also equipped with free wireless Internet. The restaurant, although a little pricy, was delicious with great service (and popular with the locals). My husband and I visited eight countries and stayed in 11 hotels on this trip and the Heverlee Lodge was always on the top of our list.