Ratings based on 820 Verified Reviews

3.1 out of 5
60% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Arizona

Not Worth The Price

Posted 14-Sep-2017
Hotel phone didn't work. Fridge was on 3 legs. Could only get towels in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveller from KINGMAN,AZ

BUSINESS TRIP

Posted 01-Sep-2017
Pros: pRICE IS ALWAYS A CONCERN FOR ME. rOOM WAS VERY CLEAN AND COMFORTABLE.
Cons: CONTINUE WITH THE FINE DETAILS, YOUR ALMOST THERE
Location: OUT OF THE MAIN HUB OF TOWN BUT STILL CONVENIENT
MY BUSINESS WAS REFURBISHING OLDER MOTEL PROPERTIES, DOi CAN TELL YOU THAT THE OWNER OF THIS PROPERTY IS DOING A VERY GOOD JOB BRING THIS MOTEL UP TO DATE MOST PEOPLE CAN'T SEE THE EFFORT TO DETAIL AND THE FUNDS IT TAKES TO COMPLETE A RENOVATION. EXCELLENT JOB, WILL RETURN.
Comment from Hotel Management
02-Sep-2017 by sandy, Hotel Management
Thank you for your kindness. We appreciate all your observations.
4 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Place to stay for the night

Posted 25-Aug-2017
Pros: Closeness of rooms to parking area
Location: Great location, food spots just down the street
Was passing thru Arizona and Flagstaff was our stop for the night. Great location, great staff, comfy rooms. Perfect place to stay!
Comment from Hotel Management
02-Sep-2017 by s, Hotel Management
Thank you, we are always glad to host and help our customers.
3 out of 5
Recommended
for Students
by A verified traveller

nice for a night

Posted 23-Aug-2017
Hotel was fine, nice older building but parking is horrible. Friendly staff
3 out of 5
by A verified traveller

Posted 18-Aug-2017
Fair...ok for a quick cheap overnight and that's all.
4 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Good location

Posted 09-Aug-2017
Pros: Location
Was passing thru and needed a place with good location, this was it! Very clean and comfortable and price was right
3 out of 5
Recommended
for Everyone
by A verified traveller from N, San Diego, CA

Acceptable

Posted 18-Jul-2017
Had a difficult time going up/down the open iron steps (I have old eyes), shower curtain needs to be replaced, better plan for multiple appliances but insuffient plugs, and carpet needs to be placed with laminate in this pet-friendly motel. I did appreciate the comfortable bed, immediate hot water, extension cord (this room did not have computer/phone charging station), the towels were the standard 1970's version but clean, sufficient TV and channels, typical continental breakfast with friendly staff. I did think the pet fee was excessive considering this was an old hotel and should have been refundable if all was clean and in order. The room charge was pricey considering the age and condition of the motel. Overall the experience was certainly acceptable under these circumstances.
Comment from Hotel Management
22-Jul-2017 by mng, Hotel Management
Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Friendly Manager

Posted 06-Jul-2017
Pros: Quiet room , good location and the friendly manager .
Cons: Maybe a hot breakfast but it was fine with cereal and toast , juice etc.
Location: The Dog Haus is a neat drive- thru just down the road ( Walking distance ) with a wicked SLAW - DOG . Not too far from downtown and the visitor centre
Really nice experience with the manger Armando. We arrived early but he helped us out with some things to do , directions and even some recommendations on car rental places and places to eat. Expected it to be a bit noisy as right on Route 66 but was a nice quiet room back in the corner . Nice stay .
Comment from Hotel Management
22-Jul-2017 by mng, Hotel Management
Thank you for your kindness.
2 out of 5
by A verified traveller

Very expensive for what you get

Posted 02-Jul-2017
When we checked in the woman was very unfriendly. We had to pay extra and the parking is horrible. The gentleman who was there in the morning was the kindest man who went out of his way to help us. The rooms are okay. Ac worked great and they have rough towels.
Comment from Hotel Management
22-Jul-2017 by mng, Hotel Management
Thank you for staying with us, we appreciate your comments.
2 out of 5
by A verified traveller from flaggstaff az I

Terrible

Posted 26-Jun-2017
This hotel is terrible and the staff doesn't care. I chose this hotel due to the price and proximity to the grand canyon. I was charged extra when I checked in for having kids over 12, after I had disclosed that and paid on Expedia. They advertised laundry facilities which were one machine each in a closet that they then didn't want me to use. The AC in my room was broken, I brought it to the front desk attention and they couldn't have cared less. Flagstaff AZ in June is hot! No offer of another room, or partial refund after they had already charged me more than the booked rate. Skip this hotel at all costs!
Comment from Hotel Management
22-Jul-2017 by m, Hotel Management
We are sorry that you experienced some trouble. Listed on every site that we post are the charges for any teenager please review it again and you will see the posted charges. We do have a laundry room not a closet, it also houses our ice machine so is a rather large room, nobody would ever stop a guest from using laundry, during the posted laundry hours 0600 to 2200, all you were informed of was that time restriction. All of our A/C work and we have new spares to switch out, all it takes is 10 minutes we would have gladly switched them out if you actually come to the office and let us know while you are staying not when you check out, by then it is to late, how can we fix a problem if you won't tell us while you are a guest. . I know you were angry because you had to pay for all your guest, but that is the industry standard, we charge according to the number of people. You have only to read most of the reviews to know that we care more then most hotels, we go beyond and enjoy it.