Standard Double Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, rollaway beds

Reviews of Quality Inn

2.5 out of 5
Quality Inn
105 Comfort Dr, Upper Sandusky, OH

Reviews

7.4

Good

Rating 10 - Excellent. 103 out of 351 reviews" "
Rating 8 - Good. 110 out of 351 reviews" "
Rating 6 - Okay. 73 out of 351 reviews" "
Rating 4 - Poor. 34 out of 351 reviews" "
Rating 2 - Terrible. 31 out of 351 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sharri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and newly remodeled
Stayed 1 night in Mar 2024

6/10 Okay

Amy

Travelled with family
Disliked: Property conditions & facilities
Shower made very loud noise, towels smelled old, beds not comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

William

Travelled with family
No Hot Water
Stayed 1 night in Mar 2024

6/10 Okay

Stuart

Travelled with partner
If I had to stay in the area again, there are not alot of options and would consider staying again. I know they can be better. Sign when coming in that they will give you $10 for giving a 5 star rating. Need a maintenance person that can caulk. The fix caulking in the shower corners and base is thick and unattractive along with growing stuff due to not being smooth. The only place in the shower to put soap is up high. Glad my mom did not get this room. The furniture and bed were mostly good. The couch looked like a cat got their claws on the front corner and the coffee table is warn. Good premium channels, but could not watch local channels due to digitization. The facility is large and strangely built. Each section of the complex is through single closed doors. We stayed on the side where you go through the breakfast room. It took a little maneuvering to get the luggage cart to our room corridor. Patch paint is very obvious as it does not match the paint of the walls. In our room, the color matched, but not the sheen. In the back corridor, the patch paint was darker leaving you the feeling of being in a construction zone. The checkin clerk was not what you would expect from someone greeting you to their property. She was matter of fact to slightly surly. Experienced this both in checkin and asking where to find the ice maker. Breakfast was ok, but nothing special. Due to being off season, bagels were stale. Main choices, cereal, waffles or bagels.
Stayed 1 night in Mar 2024

6/10 Okay

Kartikkumar

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Daren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person up front was rude and not friendly at all. I gave her a friendly hello, how you doing, three times, And each time she stared at me and said how can I help you. She was purposely ignoring my friendliness.
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenny was so great at check in. Shes always so polite and her customer service is superb. The kids LOVED the pool and so quiet throughout the hotel. Will return again!!
Stayed 1 night in Jan 2024

10/10 Excellent

Shatil

Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to surrounding properties
Stayed 1 night in Jan 2024

2/10 Terrible

Cedric

Stayed 1 night in Dec 2023

8/10 Good

Rachel

Stayed 2 nights in Dec 2023

6/10 Okay

Amanda

Travelled with partner
Disliked: Staff & service
Didn’t like that you have to call a number on the clipboard to receive front desk service. Check in was fine but checking out the man told me that if he needed to get me a receipt then he would come up but if not then to leave the keys on the desk.
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2023

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023

8/10 Good

Chris

Stayed 1 night in Dec 2023

4/10 Poor

Torreyon

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a one night stay. Came for the local Christmas light display. Ate dinner at a place called The Steer Barn, Breakfast at The Corner. Excellent Stay. Price was fair. Would recommend.
Stayed 1 night in Dec 2023

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Bryant

Stayed 1 night in Dec 2023

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Amanda

Liked: Cleanliness
It’s just a little run down and dated. My room was clean and comfortable though.
Stayed 1 night in Nov 2023

8/10 Good

Earl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Liked: Staff & service
Friendly staff
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 16 Nov 2023
Dear Robert,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

6/10 Okay

Leonard

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 16 Nov 2023
Dear Leonard,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Service was great. Haley was a rockstar by helping me with my reservation. The breakfast was not good at all.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 23 Oct 2023
Dear Michael,Thanks for your kind words about our clean and well-located hotel. We are glad you had a nice experience with us. We do regret that we couldn't completely satisfy you in terms of breakfast, and We talk to the staff about making sure we do better. Our goal is the best possible guest experience. We hope you’ll stay with us again soon and recommend us to others. Sincerely, Hotel Manager.

2/10 Terrible

Tyler

Stayed 1 night in Oct 2023
Response from Hotel Manager. on 16 Nov 2023
Dear Tyler, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in super early without charging extra. I truly appreciate this! Room was clean and quiet.
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 23 Oct 2023
Dear Theresa,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

4/10 Poor

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 23 Oct 2023
Dear Michael, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable place
The bed was the most comfortable bed I have ever slept on. The hall way to our room smelled very good. Only complaint I have is they wouldn't turn on the lights in the pool room even though it didn't close for 2 more hours and it was dark out.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 23 Oct 2023
Dear Samantha,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Jodi

Travelled with family
Disliked: Staff & service, property conditions & facilities
The receptionist was rude. We had to go to the desk every night to have our key cards reactivated. She blamed it on us! Even the extra cards left in the room would not work. Not very good customer service!
Stayed 4 nights in Sep 2023
Response from Hotel Manager. on 15 Sept 2023
Dear JodiThanks for your stay at our hotel. We appreciate your feedback. We apologize for the staff's rude behavior. Your observations have been taken up by a team for verification and necessary actions. It shall be our endeavour to offer a fantastic experience to all our guests but regret that this was not with your stay. If you would like to get away in the near future, I shall personally assist you to ensure that you get a fine stay as I don't want your last memory of this hotel to be a negative one.Sincerely, Hotel Manager

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Harold,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Barbara,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Zach

Stayed 5 nights in Aug 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Zach,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 Poor

Sedfa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty,
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Sedfa,The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely,Hotel Manager

2/10 Terrible

Richard

Overcharged for cancelation and lied to Hotel.com
They charged me 143 for cancelation on a three day stay that was a 111 pre day. I tried to cancel on Hotel site and it kept flipping me back login after acceptation verification code. Called the hotel direct to cancel after 3pm cutoff, and the women was nervous and said it would be 75 to 100 depending how the manager reacted in the morning. The next day Searched for Hotel Customer service person after two transfer I got nice person who called the hotel about my cancelation. The Quality Inn managerl LIED and said I canceled on following day and that Quality Inn policy was to charge a full average daily rate. I never write bad reviews. But this is a place to skip for sure. Plus Hotels.com should put the People hotline number on home web site. No time to search for numbers when driving.
Stayed 3 nights in Aug 2023

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 15 Sept 2023
Dear arthur,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad bad customer service
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Renee,Thank you for your kind feedback. We're truly sorry to hear that you had a negative experience with our customer service. Providing excellent service is a fundamental part of our commitment to our guests, and we deeply regret that we fell short of your expectations in this regard. Your feedback is essential to help us improve and ensure that similar issues do not occur in the future. We appreciate your feedback and hope that you will give us another opportunity to serve you better during your next visit. Sincerely,Hotel Manager

6/10 Okay

JAMES, Franklinville

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean, simple, no pizzazz... A few nice bushes or flowers outside the entrance would have been nice, the underside of the bathroom sink was visible(tacky), there was no TV remote that I could find, and a BIG disturbance on the bedside table at 12 midnight and at 12:10am... the rattling buzz of a device that may(?) be used by hearing impaired persons. The breakfast was very simple, self-serve, microwavable, had scrumptious mini oranges.
Response from Hotel Manager. on 15 Sept 2023
Dear JAMES,We are very sorry to hear that we did not meet your expectations.We are deeply apologize for all the inconvenience. We are working to improve the problem areas detected in your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.You can be assured of our very best attention.Sincerely,Hotel Manager

6/10 Okay

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Acceptable
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Roger,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

JAMES, Franklinville

Stayed 1 night in Aug 2023
Response from Hotel Manager. on 15 Sept 2023
Dear JAMES,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast fruit especially the oranges were old and mushy. The fitness center equipment (treadmill, elliptical) was inoperable.
Stayed 3 nights in Jul 2023
Response from Hotel Manager. on 15 Sept 2023
Dear William,Thank you for your kind feedback. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely,Hotel Manager

4/10 Poor

Jane

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Won't go back. Fan in bathroom very noisy, bath drains too slowly, sink has little hot water and doesn't drain.
Stayed 1 night in Jul 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Jane,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager

10/10 Excellent

Josh

Stayed 1 night in Jul 2023
Response from Hotel Manager. on 15 Sept 2023
Dear Josh,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Our room looked recently renovated and that was great. At the breakfast buffet, it could have been better attended. The container for small garbage was full by the coffee and the fruit was to be desired. The attendant could've spent more time in the buffet instead of sitting at the computer in the office doing nothing.
Stayed 1 night in Jun 2023

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
It was a place to spend one night, not a vacation spot.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

8/10 Good

Craig

Stayed 2 nights in Jun 2023

2/10 Terrible

Jandee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run down with Smokey smell. Will not stay there again
Stayed 1 night in Jun 2023

8/10 Good

Constance

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A decent stay
We have stayed here many times over the past 27 years since my dad lives in the area. It’s been consistently decent and the basics are all well looked after. Nothing fancy, but clean and comfortable.
Stayed 4 nights in Jun 2023