Exterior

Reviews of Britannia Grand Hotel Scarborough

3 out of 5
Britannia Grand Hotel Scarborough
St. Nicholas Cliff, Scarborough, England

Reviews

5.8
Rating 10 - Excellent. 314 out of 1800 reviews" "
Rating 8 - Good. 406 out of 1800 reviews" "
Rating 6 - Okay. 286 out of 1800 reviews" "
Rating 4 - Poor. 236 out of 1800 reviews" "
Rating 2 - Terrible. 558 out of 1800 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly, the quality of customer service was excellent and who supported me with issues I had with both rooms ( I had to change rooms for my second night and unfortunately, there were issues with this room too! ) The service provided by the staff in the dining room was also excellent. Finally, I have enjoyed many stays at the Grand Hotel over the years and I do hope the hotel is able to resolve the issues I experienced during my stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

JUSTIN WINSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really was Victorian Splendour combined with immaculate service! The staff were more than helpful at all times and very polite. I loved the cleanliness and space. I was in room 338 and had a town view across the entrance area which was very nostalgic of yesteryear! 10 out of ten in all aspects.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your got everything in the place you need..... Nice quiet rooms..... VERY HELPFUL STAFF ..... Handy for Shops, Walking and Pubs....... I Very Much Enjoyed My Stay. 👍👍
Stayed 4 nights in Mar 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for the room
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Gary

Liked: Cleanliness, amenities
Everything
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service
The room was budget priced clean but needed some minor repairs eg. Toilet roll holder replaced but the old screw holes not filled in . The room has wonderful view over Scarborough bay but at 11pm young people were noisily racing cars on the beach. At 5am we were awoken by noisy people on the bar balcony below , followed by a fire alarm ! It is such a shame that customers do not appreciate this wonderful property. Even though it was not perfect we shall go again as it is one of Englands little gems and needs to be visited in order for it to survive . The staff are very friendly and if you can look past any problems it’s a must . Please let's provide this little historic gem with the funds to ensure it endures ,so that the property can be maintained and reach a higher standard.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Tayyabah

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Sandra

Stayed 7 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than the slow service on the front desk the hotel was great
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Tracy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotelmwas clean and room was ok on arrival staff were friendly and helpful night staff on the other hand were rude a member of staff woke us up at midnight demanding me to go to front desk to pay which I had already done showed him the receipt no apology or anything why he couldn't of looked on the system or come earlier in the night as was in the room from 5.30 pm is beyond me then trying to get back to sleep and fire alarms kept going off definitely won't be going back
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Wayne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly suprised on how nice the hotel and staff were, we took our dog and the room was really good for the price we paid,reccomend ir more than a few others weve stayed at. Will be going again
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent weekend break
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Nigel

Response from General Manager on 25 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Maria

Business traveller
It was warm and quite. For the price I paid it was good to rest my weary head.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Sarah

Travelled with partner
So the hubby and I have atayed at the grand numerous times and never had any issues.... until this time ataying there...
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Martin

Travelled with partner
We booked two nights but stopped one. The room was cold and dirty so much so they refunded our second night. Will not be returning
Stayed 2 nights in Dec 2023
Response from General Manager on 6 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

lee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Clare

Travelled with partner
Disliked: Cleanliness
Breakfast is perfect Room size was great Beds were comfy Window for our sea view was disgustingly dirty Did not like the fixed shower head on the wall. Difficult to wash myself properly. Dinner was ok for the price, but would recommend that you skip this if you can. The breadcrumbed fish was dry, while the breadcrumbs soggy The goulash meat was very chewy, sauce was good though Meatballs were good Gammon was excellent Evening entertainment was very good.
Stayed 2 nights in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do no stay there
Tv was broken had excretions stay on walls, everything filthy or broken. Staff at receptioj didnt understand anything . Told them the tv was broke and they was like theres no maintance. All they needed to do was swap tvs. The young girl at bar rude. Asked her abiut food times and she like she dont no. Bar was filthty. Litrally stood there doing nothing. Elderly lady was friendly.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Michael

Liked: Property conditions & facilities, room comfort
Amazing staff really friendly helpful great room
Stayed 2 nights in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Susan

Stayed 1 night in Dec 2023
Response from General Manager on 16 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Richard

Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We got a great rate for two nights midweek, we weren't expecting a great room so was very pleasantly surprised to be given a lovely sea view room 😀 349 .The room was spacious , clean with everything we required. Bed were so comfy. Could do with some towel/ clothes hooks in the bathroom though. The jacuzzi in the bath wasn't working, there was an ironing board but no iron. No milk for the hot drinks. These are very small quibbles. We will stay again when back visiting family 😊
Stayed 2 nights in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
This property was probably lovely in its day. Someone needs to invest a lot of money in hotel. and bring it back up to scratch. What a shame.
Stayed 2 nights in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Joan

Travelled with partner
It was very spacious in the bar areas. Our sea view bedroom had a spotlight in the garden that shone in our bedroom all day and night.
Stayed 3 nights in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

ben

Stayed 2 nights in Nov 2023
Response from General Manager on 22 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Excellent

Tom

Stayed 2 nights in Nov 2023
Response from General Manager on 17 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from General Manager on 17 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In my mind, the property does not accord with Regulations, it was not clean, and the smell obnoxious
Stayed 2 nights in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

L

Disliked: Staff & service, amenities, property conditions & facilities
Property had poor locking on the room doors, no safes available so items are left at your own risk - as a result did not have a good sleep. The property is run down, poorly maintained and some windows don't open or won't stay open. The worst part was lack of WiFi and only one or two plugs in the entire room - this was a superior room and I was upgraded upon check in for free. I would hate to see a standard room!
Stayed 1 night in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom smelt from drains Decor okay Favilities old style
Stayed 1 night in Nov 2023
Response from General Manager on 26 Nov 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Gareth

Stayed 2 nights in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Carlos

Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

John

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was not that good needed a real good cleaning the floor was a dirty mess. The bathroom needed attention to detail.
Stayed 3 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear John,Dear amynicole2Thank you for your review. I was sorry to learn that there were certain elements to your stay that were not to your liking or personal expectation. We do take time out each day to discuss guest feedback with the departmental heads during our morning meetings. Whilst I can see your disappointment, I hope at some point in the future you may allow us the opportunity to restore your faith in us. Kind regards

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very helpful and excellent rooms
Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Dear Guest,What a wonderful review to receive.Your feedback is so greatly appreciated and will give me great pleasure to share with the wider team.We do take time out each day to read our guest feedback with all of the heads of departments during our morning meeting. It was our pleasure to look after you and we look forward to hopefully doing so again very soon.In the meantime, thank you for sharing your experience at the Grand Hotel Scarborough.Kind regards

10/10 Excellent

A

Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Dear Guest What a wonderful review to receive.Your feedback is so greatly appreciated and will give me great pleasure to share with the wider team.We do take time out each day to read our guest feedback with all of the heads of departments during our morning meeting. It was our pleasure to look after you and we look forward to hopefully doing so again very soon.In the meantime, thank you for sharing your experience at the Grand Hotel Scarborough.Kind regards

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Nov 2023
Dear Guest,What a wonderful review to receive.Your feedback is so greatly appreciated and will give me great pleasure to share with the wider team.We do take time out each day to read our guest feedback with all of the heads of departments during our morning meeting. It was our pleasure to look after you and we look forward to hopefully doing so again very soon.In the meantime, thank you for sharing your experience at the Grand Hotel Scarborough.Kind regards

8/10 Good

Andrew

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from General Manager on 17 Nov 2023
Dear Guest,What a wonderful review to receive.Your feedback is so greatly appreciated and will give me great pleasure to share with the wider team.We do take time out each day to read our guest feedback with all of the heads of departments during our morning meeting. It was our pleasure to look after you and we look forward to hopefully doing so again very soon.In the meantime, thank you for sharing your experience at the Grand Hotel Scarborough.Kind regards

8/10 Good

tracey

Stayed 3 nights in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it would stay there again xx
Stayed 4 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Paul

Stayed 2 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Timothy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had to get room recleaned due to dust every where, other than that it was spot on and perfect for what we needed. Evening entertainment was amazing. Will rebook here again in the future!
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

doreen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was slow, and very complicated, kept getting asked the same questions
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,