Fountain

Reviews of Wailoaloa Beach Resort Fiji

2.5 out of 5
Wailoaloa Beach Resort Fiji
New Town Road, Nadi Bay, Wailoaloa, Nadi

Reviews

6.2
Rating 10 - Excellent. 50 out of 428 reviews" "
Rating 8 - Good. 110 out of 428 reviews" "
Rating 6 - Okay. 126 out of 428 reviews" "
Rating 4 - Poor. 76 out of 428 reviews" "
Rating 2 - Terrible. 66 out of 428 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennade

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Rooms were huge. I booked a room with a pool view and I got a different room all the way in the back which was the last building. AC flooded the room and they were kind enough to relocate to a different room on the same building.
Stayed 1 night in Feb 2024

4/10 Poor

Mona

Travelled with family
Liked: Amenities
Disliked: Cleanliness
it was a nice room lots of space love the AC but the bathroom was dirty as if it wasn't cleaned and guest upstairs was too noisy. Arrived an hour early but was told to wait till check in at 2:30 didn't see any other guest there they could have made my room a priority i was traveling with 2 kids that was tired.
Stayed 2 nights in Jan 2024

2/10 Terrible

Connell

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed one night. The worst experience i ever had in resort. Couldn't lock the door with the key. Wouldn't go back there again
Stayed 1 night in Jan 2024

8/10 Good

Rajeev

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. The environment was very quiet .
Stayed 1 night in Jan 2024

2/10 Terrible

Rajnil

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible. The walls and ceiling are not sound proof. Planes passing by every few minutes very disruptive. Sheets had stains and didnt look clean, everything looked dirty. We ordered dinner and asked for room service, one hour later we came to see if our food prepared and the staff said they were still making it but they havent started cooking. So we canceled it and bought food from the restaurant next to the resort.
Stayed 1 night in Jan 2024

2/10 Terrible

Hamed

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor customer service, uneven bed mattress couldn’t sleep at all, A/C had a mind of its own and regardless of the temperature it would either get very hot or freezing cold.
Stayed 1 night in Jan 2024

2/10 Terrible

Anesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Praneel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
While the reception staff were super friendly our check was late as room was still mot ready. When we entered the room floowers were wet and muddy. There were no bathroom mats and handtowels. TV wasnt working and we saw bed bugs the following morning. Even after 5 escalations and requests no one came to clean the room and give us towels or fix the TV. However Breakfast was good and kitchen staff super friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Norman

Stayed 1 night in Oct 2023

4/10 Poor

mario

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First, the staff is wonderful, but hotel room had a cockroach, a lizard and ants in the bathroom and the air con did not get fixed in the 2 nights we were there. We had a ceiling fan, but there were a few moments we wished the air con worked as it got stuffy since the windows were closed to prevent any furthers cockroaches or lizards from coming inside room
Stayed 2 nights in Sep 2023

8/10 Good

Ange

Stayed 3 nights in Aug 2023

4/10 Poor

Vilimone

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived on the Day , and we got given a wrong room .Took several hours for the staff to sort it out.The staff are bit slow and friendliness is probably not in their diary. Accomodation was average for cleanliness.
Stayed 3 nights in Aug 2023

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
pleasent quiet friendly staff relaxing
Stayed 5 nights in Jul 2023
Response from ET on 7 Aug 2023
Thankyou for your fwwdback. :)we look forward to hosting you again on your next visit.

4/10 Poor

Penelope

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ET on 7 Aug 2023
-Thank you.we look forward to hosting you again in the future.

10/10 Excellent

Chun Mei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around. Excellent staffs,
Stayed 3 nights in Jul 2023
Response from ET on 7 Aug 2023
Thank you for your feedback :)We look forward to hosting you again on your next visit.

4/10 Poor

Gregory

Travelled with family
Disliked: Staff & service, property conditions & facilities
Let’s start with the name, this is a motel not a “resort”, and the “beach” is nowhere near this place. This is fine as this place is more of a stopover for a night or two as it’s near the airport. Oh by near I mean as close to the runway as legally posible so be warned. The noise is not the hotel’s fault but be aware that it’s directly by the airport . The rooms are arranged around either a swimming pool (which was quite nice) or a parking lot, with the ground-level rooms having no privacy curtains on either the patio side nor on the window facing the other side. The walls are paper thin and you can literally hear people sneeze in the next room . We laughed all this off until a staff member asked us to move rooms as our room was “booked” . We asked how that was possible as we spent one night in it and had another night to go. We were told that our room had been booked and we needed to move to the “family room”. I was confused as I thought we were already in a “family room”because that’s what I booked and paid for , but it turns out we were in s smaller room with 4 beds crammed into it. The staff are nice enough here and the pool area is relaxing but honestly skip this place if you want a good nights rest .

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
staff is great, but the room was bad.
The staff was very helpful, but the room we stayed at had paper-thin walls and we could hear absolutely every movement in the adjacent rooms and every step in the room above. Sadly for us, we had noisy neighbors next door who stayed up talking and giggling until 2am and we couldn't sleep. We enjoyed the swimming pool after coming back from our day trips.
Stayed 2 nights in Jul 2023

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
Wailoaloa Beach Resort met our expectations and we enjoyed our stay. The staff where great and we appreciated the complimentary breakfast. It is nice and handy to the Wailoaloa Beach restaurants and the airport. Due to the age of the resort, it is probably time for a refurbish but it is perfectly adequate. The very reasonable rates reflect this. Great place for backpackers.
Stayed 2 nights in Jul 2023
Response from ET on 19 Aug 2023
thank you for your feed back... we hope to hosting you again on your future bookings

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The last place you need to stay
It was a dump, there are no other words. The noise at night was awful and sometimes went on 'All night'. The place seemed to attract youngsters who had no concern for anybody. The staff, although always nice and polite, had no interest in keeping any order from guests. The breakfast was, less than basic. The room was dirty, and the sheets were never changed for a week, although there were a couple of offers of room service.
Rusty old fan
Cobwebs everywhere
Stains
A falling apart AC
Stayed 7 nights in Jul 2023

10/10 Excellent

Visia maheni

Liked: Cleanliness, staff & service, property conditions & facilities
Very good clean as always
Stayed 1 night in Jul 2023
Response from ET on 7 Aug 2023
thank you for your feedback :)we look forward to hosting you again.

8/10 Good

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service
What you expect for the price you pay. Pleasant stay room was clean enough, no bed bugs!
Stayed 5 nights in Jun 2023
Response from ET on 2 Aug 2023
thank you for your feedback.we look forward to hosting you again.

2/10 Terrible

Stanley

Very old and dirty I wouldn’t recommend staying here to anyone
Stayed 1 night in Jul 2023

4/10 Poor

Vinay

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 4 nights in Jun 2023
Response from Sharon on 7 Jul 2023
We apologise for your experience with us. We will improve.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Sharon. on 7 Jul 2023
Thank you for your rating. We are grateful!

2/10 Terrible

Ashwin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not get the room that we booked on expedia. The room that we got did not have towels, blankets and not enough beds for everyone. Bedding was dirty. We had no hot water and couldn't take showers. We asked to get moved and the room was smaller and no hot water. It was above a convention room which was so noises. Every day we asked the front desk to for help with no success. We couldn't sleep for the entire stay. We tried to cancel but couldn't get a hold of expedia. This ruined our trip. We asked for a refund after the first night and finally the last night someone from expedia finally contacted me and said it is too late. The front desk told us that we can get a refund even if we stay there but at the end we were told something different. I never had an experience like this. No one wants to wake up with a headache everyday. The nights ruined the days. There was a large group of men drinking until late in the night. We kept waiting for maintenance to fix the hot water but no one came. We asked for extra beds and they never came. The second last day when beds might have came I saw a truck with dirty, filthy mattress. So I told them no thanks. My parents couldn't stay with us and had to make other arrangements. The Place is very dated but thats ok people can deal with that. But the pictures on expedia don't show the current condition of the resort. We heard many groups complain. Save yourself a headache spend a bit more elsewhere.
Stayed 5 nights in Jun 2023
Response from Sharon on 7 Jul 2023
We do apologise for your experience with us. We will try to improve more.

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Large room. Bed was comfortable but it’s noisy outside and hard to sleep. I used earplugs and an eye mask and slept great! They only provide hand soap and towels upon request, so bring your own shampoo and body wash. It’s a backpacking hotel, a place to sleep, that’s about it. Staff is friendly.
Stayed 2 nights in Jun 2023
Response from Sharon on 23 Jun 2023
Thank you for your review. We do apologise for the noise as we’ve also had other in-house guests. Vinaka.

2/10 Terrible

Saneeta

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2023

6/10 Okay

sunita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
little insects all around the ground and room floor, bathroom lights, and room lights are very poor, not bright enough can not get dressed or put makeup on, no tables or chairs in the room disturbing walls you could hear next room fighting, breakfast not good at all poor service advertise breakfast serve at 7:30 am but when we get there nothing ready till 8:15 am, selection of breakfast was only bread, slice sausage, oatmeal that's all not going to this hotel again
Stayed 3 nights in Jun 2023
Response from Sharon on 23 Jun 2023
We do apologise for your experience with us. Breakfast is free although if you wanted we also have full breakfast available for 15. We do have our rooms exterminated quarterly however we will be looking into this. We do apologise again. Vinaka.

6/10 Okay

julie

Disliked: Property conditions & facilities
Staff are always friendly and welcoming. Some amenities like bathroom/shower need to be renewed as they are really old and damaged, looking gross due to the fact that it’s old and following apart
Stayed 2 nights in Jun 2023
Response from Sharon on 23 Jun 2023
Thank you for your review. We’re doing our best to make great changes. We do hope to see you again. Vinaka.

8/10 Good

Jordan

Business traveller
Liked: Cleanliness, staff & service
I liked the bangelo style area
Stayed 1 night in Jun 2023
Response from Sharon on 23 Jun 2023
Thank you. We hope you enjoyed your stay with us.

6/10 Okay

Annah

Business traveller
Disliked: Property conditions & facilities
Communication was difficult, with an agreed airport pick up just not eventuating and the staff not really caring about that, and a general diffidence in checking in. Because of late arrival (no airport pick up) I had no local cash and expected that I could get a meal at the ‘resort’ but had to cajole to have a meal and a drink added to the room tab rather purchase each item individually (with a $12 fee for each card transaction). One very lovely staff member came and had a chat but otherwise it was not a particularly friendly place. It is right next to the airport runway (really right next to) and planes regularly landing and taking off were pretty overwhelming when trying to sleep. It was advertised as quiet and peaceful. Clean and basic and the meal was simple but tasty and all would have been ok really (even the planes landing 50 metres away could have been funny) if the reception was a little warmer.
Stayed 1 night in Jun 2023
Response from Sharon on 23 Jun 2023
We do apologise for your experience with us. We will be looking into this. Vinaka.

2/10 Terrible

Saiyad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy bedding no hot water not clean
Stayed 1 night in Jun 2023
Response from ET on 17 Jun 2023
thank you for your feed back..we will adress this directly.

6/10 Okay

Andrea

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Thank God we booked just one night. The photos are far from the reality, the hotel needs a lots of maintenance. “Beachfront” with a huge grass area that separates you from the beach. Stains in the sheets, dirty shower, A/C with not remote working, the hands towel in our room was definitely there from previous guests.
Stayed 1 night in Jun 2023
Response from ET on 17 Jun 2023
thank you for your feed back. we will adress this directly.

4/10 Poor

julie

Disliked: Property conditions & facilities
Really noisy, hosting rugby team but forgot there are other paying customers staying there too. The whole area become a training camp. Plus players come into your “private terrace” to eat, blasting the music early in the morning etc. Unfurnished kitchen, not even a kettle. If want cooking equipments need to pay additional fee. Really old amenities, specially in the bathroom. Mild on the ceiling, shower door holding only by one nail (really unsafe), shower leaking so water spreading on the bathroom floor, shower needs to be re done as really dirty
Stayed 2 nights in Jun 2023
Response from ET on 17 Jun 2023
thank you for your feed back. we will address this directly.

4/10 Poor

Magrete Devi

Stayed 1 night in Jun 2023

4/10 Poor

Magrete Devi

Stayed 1 night in Jun 2023

4/10 Poor

Augustine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from ET on 14 Jun 2023
Thank you for your feed back.

6/10 Okay

Sushmita

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Sharon on 23 Jun 2023
Thank you for your rating. We hope you enjoyed your stay with us. Vinaka

6/10 Okay

Ilisapeci

Disliked: Staff & service
Not so good Breakfast was the worst. Only 1 staff working and ran out of food. Room was fine Bathroom too small but had hot water. No kettle and tea stuff but you can ask for them. Dirty dining place and tables. 6/10.
Stayed 2 nights in May 2023
Response from ET on 17 Jun 2023
Thank you for your feedback. we ill adress this directly.

4/10 Poor

Ryszard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in May 2023
Response from ET on 25 May 2023
thank you for your response.:)we look forward to hosting you again in the furture.

8/10 Good

Etuate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 2 nights in Apr 2023
Response from Enne on 14 May 2023
we appreciate your feed back.

2/10 Terrible

Maria Cristina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Apr 2023
Response from ET on 14 Jun 2023
thank you :)

6/10 Okay

Rhonda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service excellent both shuttle and checkin ( once they found our reservation which took a call to hotel.com to sort out .) Simple accommodation but in need of repair , septic backing up through floor vents .decking falling apart , etc.. This is a 40.00 a night accommodation not a 100 cdn . We only stayed one night .
Stayed 1 night in Mar 2023
Response from ET on 6 Apr 2023
thank you so much for your feedback.

2/10 Terrible

Naomi

Travelled with group
Disliked: Amenities, property conditions & facilities
Beds are pathetic,furnishings pathetic,cockroaches,unsafe guests.
Stayed 2 nights in Mar 2023
Response from Enne on 14 May 2023
we apologize for your experience with us. we're working to do better.

6/10 Okay

Maurice

Needs maintenance,
Stayed 3 nights in Mar 2023
Response from ET on 6 Apr 2023
Thank you for your feed back.

6/10 Okay

Maurice

Travelled with group
Liked: Cleanliness, staff & service
The rooms need maintenance. Cheap accommodation, very basic. Not as described
Stayed 2 nights in Mar 2023
Response from ET on 6 Apr 2023
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathrooms are very slimy. It smells of mildew
Stayed 11 nights in Feb 2023
Response from ET on 6 Apr 2023
thank you for your feedback.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of open spaces and location
Stayed 4 nights in Feb 2023
Response from Enne on 3 Mar 2023
Thank you for your feedback.We look forward to hosting you again in the future.

2/10 Terrible

Gaurang

Stayed 7 nights in Feb 2023
Response from Enne on 21 Mar 2023
thank you Mr Gaurang for booking here with us.We look forward to hosting you again anytime on your next trip.

6/10 Okay

julie

Disliked: Amenities
Booked a room with cooking amenities so don’t need to dine out but no cooking equipments provided unless pay an excess which is not what’s advertised
Stayed 1 night in Jan 2023